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Business Profile

Online Cosmetic Sales

Skin Kulture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Cosmetic Sales.

Complaints

This profile includes complaints for Skin Kulture's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for body oils on August 16, 2024, but as on Oct 25, 2024, haven't received anything. There has been some correspondence but no action. I want my money back.

    • Initial Complaint

      Date:09/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the oils June 28. After several attempts to get more information than just "order confirmed" and the run around, I asked for my money back. I filed a dispute with cash app and a complaint with Shop app. At which point, the seller created a shipping label, to get them off her back I'm assuming, but that is all. Order confirmed June 28. Shipping label created August 10. Still no product. I want my money back.

    • Initial Complaint

      Date:08/22/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #***** on July ******* I ordered this over a month ago always getting ignored through emails I requested a refund numerous times because it's always an issue I no longer want nor need the products I want the money back **************** is beyond horrible I was provided with no updates went to my local post office and they said it's never be shipped yet but the saler lied and say it's on its way

    • Initial Complaint

      Date:04/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 29, 2024,I placed an order for oil and soap that totaled $110.92 (Order *****). Ten days later I hadn't received any communication, so I used the websites contact us to inquire about my order. A few hours later I received a tracking number on April 9, 2024. On April 18, 2024, I had not received my order and contacted customer service asking for a replacement or a refund. I received a response to give it a few days and if it wasn't received a replacement would be sent. I waited a few days with no package, and wrote the company again asking for a refund. I was told to wait and see if it showed up. I have tried calling, emailing, and only receive the runaround. I do not have the product and I am asking for a full refund of $110.92 to make me whole once again.

      Business Response

      Date: 05/07/2024

      Per the **** system that our company goes by the products was shipped and delivered to your home address. 

    • Initial Complaint

      Date:03/05/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business is a front I think... Did a little research and found some shady things going on .. tried to resolve with business but was given lies and the run around

      Business Response

      Date: 03/25/2024

      On our end we show the order was delivered March 9, after the order was placed February 26. We have not heard from this customer about any issues so we are confused what they are seeking.

      Customer Answer

      Date: 03/25/2024

       
      Complaint: 21386096

      I am rejecting this response because: full order wasn't received and I paid for fast delivery was not fast .. I had to make this complaint before business even sent order... So I'm confused as to why business acting brand new

      Sincerely,

      ***************************

    Skin Kulture is NOT a BBB Accredited Business.

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