Business Profile

Property Insurance

American Integrity Insurance Company of Florida

Complaints

This profile includes complaints for American Integrity Insurance Company of Florida's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

101 total complaints in the last 3 years.
14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/06/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a homeowners insurance policy from American Integrity for my rental property. As part of their process, an inspection was needed. However, the inspector arrived unannounced twice, which made my tenant uncomfortable, so they refused entry.We contacted the insurance company to request that the next inspection be scheduled with proper notice, so my tenant would be prepared. However, the company refused to send the inspector a third time, claiming it would be an extra cost to them. Now, they are threatening to cancel my policy due to an incomplete inspection, despite the fact that their failure to give proper notice was the cause of the problem.I have made every effort to comply with their requirements and have been reasonable in my request. I simply need an inspection that is scheduled in advance, so my tenant can allow access. Their refusal to accommodate this reasonable request puts my insurance policy at risk for reasons beyond my control.
Business Response
Date: 03/17/2025
Mr. *****

Thank you for reaching out to us. We appreciate the opportunity to clarify our underwriting and inspection process.

According to our records, the inspection was only conducted on the exterior of your home, and therefore an appointment was not necessary.For our policyholders convenience, we only require appointments if we are examining the interior of your home or if your home is located in a limited access community.

Regardless of whether the inspection is completed on the exterior or interior, to avoid startling the resident, our inspectors will knock upon arrival and inform the resident that they are completing an evaluation of the home.

While there is a cost associated with these inspections,this cost is covered by American Integrity regardless of whether the inspection was successfully completed. Our concern moving forward is that we are at the end of the 60 day discovery window. Because we have not been able to successfully complete the exterior inspection, we have canceled your policy as part of our underwriting protocol.

If you have any questions, please reach out to your American Integrity Insurance agent for further assistance.
Initial Complaint
Date:03/04/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our home suffered a water line break and flooded while we were sleeping 2 months ago. We filed a claim with our insurance provider, American Integrity based out of *****, **. We've submitted 2 repair estimates in which ** said was approved but the payment is not being released so we cannot mobilize our contractor. Their office will not respond to our calls and emails. We've had to request higher level management, ***** ****** to get involved since our estimator, ****** ******** will not communicate. This has not been effective as well. We noticed they fairly promptly paid the water mitigation company, Servpro for their fees in which i assume is because they know Servpro is large enough to assign legal representation. However, we're now at the point of seeking legal council ourselves about this matter. We have contractors ready to get repairs done but simply cannot get this insurance company to provide the services we're paying them for. It has been a horrible experience for just a repair cost of $52k. We are not being protected as they advertise so that alone is false advertising. I can also see numerous similiar complaints about them on this network.
Business Response
Date: 03/17/2025
Mr. *****

Thank you for reaching out and sharing your concerns regarding your claim experience. We understand that filing a claim can be a stressful experience, and it is always our goal to provide efficient and transparent service.

According to our records, you have received the payments associated with your claim and it is now closed. However, if you have any additional questions or concerns, please do not hesitate to reach out to your Claims Manager, ***** ******.
Initial Complaint
Date:01/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The claims rep ****** respond to emails or requests and I would like someone else to take over and to never have her on my claim ever again . I asked for her manager info to which no response so now Im going public
Business Response
Date: 02/14/2025
Ms. ********

Were sorry your home experienced damage from Hurricane ******. A Claims Manager has reached out to you and has left messages to discuss. According to our records, the damages you reported from Hurricane ****** did not meet your policys hurricane deductible. Additionally, a portion of the damages were not covered under the policy. If you have any questions,please reach out to the Claims Manager who previously contacted you.
Initial Complaint
Date:01/08/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
American Integrity Insurance Company of Florida (AIIC) for $936.00. This bill only came due one month after I sold the property. And only when I canceled the property are they claiming I owe them money. There.'s no way a giant, multi-million dollar company doesn't know that someone has a payment issue for 3 months. It strikes me and the vast, overwhelming majority of Floridians as an attempted clever method for scamming a citizen, This company is not so lackadaisical that they have no idea what's going on with their billing. Also, for me not to get a phone call, email, text or a letter in the mail are giant red flags where both hands are raised in the air. I sold the property just over 1 month ago. All the written information I have was too much to attach. Did this limited paragraph. As a result, I'm gonna upload it on a separate document. Please let me know if you have any questions And let's get this handled..
Business Response
Date: 01/20/2025
Mr. *****

Thank you for reaching out to us. According to our records,you had a Voluntary Dwelling Fire policy for the listed property effective 10/14/2024. This property was bound under our vacant home program, requiring the acknowledgement of a consent to an excess rate and the agreement that three (3) months of the premium is fully earned and will not be returned if the policy is cancelled.

Payment was not received on the policy and on 12/30/2024 a Cancellation Notice was mailed to the policy mailing address. On 1/02/2025 the agent of record submitted a cancellation request signed by Mr. **** on 12/31/2024 requesting the policy be cancelled effective 12/07/2024. The request was processed on 1/03/2025. With no payment received, the premium balance due equaled $926.48.

As a courtesy to our agent partner, on 1/10/2025, an exception was made, and the policy was flat cancelled back to the effective date of 10/14/2024. This change eliminated the balance due.

Please reach out to us should you have any additional questions.
Initial Complaint
Date:12/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested to cancel home insurance policy on 11/20/24, till now 12/26/24 have not received my refund. When I emailed the agency *** Von she stated that the check was mailed out in 12/19/24. American Integrity sends me a letter letting me know that 15 working days after my cancellation request I should receive my money it has been 24 working days and still have not seen a refund. I am requesting interest to be paid on top of my refund since they are not abiding by the Florida law.
Business Response
Date: 12/30/2024
Hello Ms. ******** we sincerely apologize for the delay in issuing your refund check. It will be sent in tomorrow's mail to your mailing address in *************. Thank you for reaching out to us.
Initial Complaint
Date:12/20/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
American Integrity did not conduct themselves in good faith pertaining to the handling of my Hurricane ****** claim. They have repeatedly missed or completely ignored the Florida prompt payment laws. 10/14 I reported my claim to AIIG of FL. They acknowledged claim. 10/22/2024An inspection was done by **** of FL. 10/24 to my first adjuster and received no response. Told re-assigned-emailed 2nd adjuster and received no response. 11/1/2024. Assigned a third adjuster and emailed him for a copy of the estimate.11/7/2024. Fifteen days after I started reaching out to receive my estimate and 17 days after the inspection. He asked that I forward my estimates. 11/17: Emailed American Integrity asking was **** of FL contesting my report showing I needed a roof replacement not a repair and did American Integrity want to come back out and do a re-inspection with my roofer.11/21 AIIG replied that a re-inspection would not be necessary or needed to resolve the claim. I just needed to submit the roof contract and ceiling repair estimate, and a payment revision would be issued. 11/26/2024 I submitted my roofing contract for review.11/27/2024 I submitted my ceiling repairs for review. **** acknowledged the email and said he would be in touch.12/04/2024 **** email advising he was no longer my adjuster.12/5/2024- I reached out to my now 4th adjuster Omatsola Ine.12/5/2024 Omatsola responded she was newly assigned and needed time to review all documentation and my file.12/12/2024-Omatsola emails me to ask that I provide all correspondence and documentation from my previous three adjuster so she can review the claim. 12/12/2024- I email back the same day asking what documentation is missing? As I was previously told in writing that my claim had no issues on 11/27/2027 and would be resolved shortly.12/13/2024- Advised American Integrity wants to re-inspect / 23 days after declining re-inspection. 12/18/2024: Partial Denial Letter 66 days after claim was received.
Business Response
Date: 01/02/2025
Ms. *********

Were sorry your home experienced damage from Hurricane ******. According to our records, American Integritys assessment of the damages has been provided and the loss is below your deductible.

After receiving the roof estimates, we determined a need to reinspect your roof. We have requested that reinspection. Please contact your adjuster to work through that process.
Customer Answer
Date: 01/02/2025

Complaint: 22710979

I am rejecting this response because:

American Integrity already responded in writing that a reinspection was not required to resolve my claim. American Integrity did not provide a written estimate within 7 days. American Integrity declined in writing and within the timeframe allowed to reinspect. American Integrity did not pay, deny my claim or issue a partial denial within the required 60 days. Attached is the email confirming a reinspection would not be necessary I only needed to submit the ceiling repairs and roof replacement contract per my adjuster, and he would issue a revised payout. **** the adjuster representing American Integrity did not contest the roof replacement and already had the preliminary replacement roof numbers from my roofer in a previous email 11/7/2024(attached). The final contract came in under the initial number presented to American Integrity for the replacement, for American Integrity to imply they didn't have the replacement roof numbers is simply not true. American Integrity has had the estimate since 11/7, The adjuster then advised on 11/21 a reinspection was not needed. American Integrity did not respond within the required time frames for any of the Florida prompt pay statue law required for an insurance carrier to conduct a fair claim process. They sent out a partial denial letter 66 days after acknowledging the claim (not within the required 60 days) and a day later I received a reservation of rights letter. Neither letter agreed with the other on why they were denying the claim. I am sorry to say this seems to be standard practice for this carrier. Attached are all the emails, I am referencing including the one in writing advising they do not want to reinspect to resolve the claim proving I have been proactive and cooperated the entire time until I was forced to file a complaint, only then did American Integrity finally respond and deny my claim. After sixty days of entirely cooperating and having to reach out several times a week to my adjuster with no response I am now forced to explore legal options to resolve my claim since the carrier does not conduct themselves in good faith per Florida Law.

Sincerely,

**** ***** ********
Initial Complaint
Date:11/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Request for Assistance with Homeowner's Insurance Claim. Dear Better Business Bureau, I am reaching out in the hope that you can assist me with an ongoing and frustrating issue involving my homeowner's insurance company, American Integrity. This pertains to Hurricane *** Claim #CHO-00132915 under Policy #AGH166793. There are two outstanding items related to this claim that remain unresolved. These itemssoffit and fascia repairs and attic insulation replacementwere excluded from the original estimate, either by American Integrity or their subcontractor, Ryze Claims Solutions. These exclusions were unjustified, + both issues need to be addressed promptly. As a loyal customer of ********************************************* for approx. 13 years, I am deeply disappointed by the lack of support I have received. Over the course of this claim, I have been assigned six or seven different adjusters, none of whom have provided effective solutions. Instead, I am met with explanations that fall short of action. I purchased a homeowner's policy that includes replacement value + ordinance of law coverage, I expect to receive the benefits I paid for. Specifically, I request that the soffit + fascia, as well as the ruined attic insulation, be restored to their pre-Hurricane Ian ********** As of 11/18/24, no reply has been received on my last 3 emails dated 10/1/24, 10/3/24 + 10/10/24 requesting follow up and status from Team Lead Adjuster at Ryze Claims Solutions or from American Integrity Insurance who was copied on all emails. The American Integrity claims portal still has not been updated and indicates the claim is closed. American Integrity has access to my claim file, which details the extended delays and inadequate responses I have faced. This situation is not only frustrating but also unacceptable. Thank you for your time and attention. I sincerely hope that with your involvement, this matter can finally be resolved.
Business Response
Date: 11/25/2024
Ms. ********

Were sorry your home experienced damage from Hurricane ***.According to our records, we previously completed the inspection process and provided settlement for all covered damages observed in November 2022.

Additionally, we received documentation in regards to work completed in October 2023 and released the depreciation payment warranted at that time.

In October 2024, we received estimates for replacement of Soffit/Fascia/Attic Insulation. However, these items were not observed as damaged from Hurricane *** during the previous inspection process. We encourage you to discuss the details with your assigned adjuster, ******** if you have any questions.
Customer Answer
Date: 12/03/2024

Complaint: 22570724

I am rejecting this response because:
Thank you for your response to my complaint. Unfortunately, I must express my dissatisfaction with the proposed course of action. Assigning yet another new adjuster from Ryze Claims, the third-party vendor utilized by American Integrity, does not demonstrate a meaningful effort to achieve a fair and reasonable resolution.

The fascia, soffit, and insulation issues should have been included in the original claim but were not. Despite my repeated attempts to address this, I find myself on an unproductive cycle of re-explaining and resubmitting the same information, which both American Integrity and Ryze Claims have already received multiple times.
This ongoing process has eroded my confidence in Ryze Claims' ability to handle my claim effectively. I believe it is time for American Integrity to take direct ownership of this matter and work towards a resolution that addresses my concerns comprehensively and efficiently.
I look forward to your response with a constructive solution. Thank you very much.

Sincerely,

***** *******
Business Response
Date: 12/17/2024
Ms. ********

Thank you for reaching back out to us. We have processed the covered supplement portion of the claim.

According to our records, your adjuster has reached out, but has been unsuccessful in reaching you. We have sent this information to you electronically as well. Please contact your adjuster to discuss. Thank you.
Customer Answer
Date: 12/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, thank you. I want to extend my gratitude to both the Better Business Bureau and American Integrity Insurance Group for working together to find a resolution to my issue. I would also like to extend my appreciation for the exceptional service provided by *******, the new Adjuster. Throughout the entire process, she displayed remarkable efficiency, professionalism, and dedication.

Carline ensured I was consistently informed at every stage, providing clear updates and stellar follow-up, which truly set her apart. Her ability to handle the matter with such care and precision has restored my confidence in both the American Integrity Insurance Group and their third-party vendor Ryze Claims Solutions.

Its rare to encounter someone so committed to delivering outstanding service. ******* is undoubtedly an invaluable asset to your organization and a true example of excellence in customer care.

Thank you American Integrity Insurance Group and Ryze Claims Solutions for having such a capable professional on your team!

Sincerely,

***** *******
Initial Complaint
Date:11/11/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Home owner insurance claim: CHO-******** Hurricane ****** left extensive roof damage, and other property damage (pictures attached). Filed a claim on October 12th with American Integrity. Adjuster outsourced the inspection to some contractor, who arrived October 19th and took pictures. Haven't heard from American Integrity since then.When I called customer care they wanted me to contact the adjuster which is ridiculous because the adjuster is not my vendor, he/she is an employee or contractor of the insurance company. We tried contacting the adjuster anyway, left voicemails, no response from the adjuster. American Integrity website lists a different adjuster from the one customer care asked to call. The adjuster on the site is not responding either and the listed phone number is not a valid phone number American integrity has been unresponsive on this case nearly a month now, and I believe this is an attempt to escape paying out an expensive roof damage claim My understanding of FL law is that a homeowner claim not resolved for 60 days is grounds for a lawsuit. I will be sending a legal demand letter shortly and filing a lawsuit if this drags on another month.
Business Response
Date: 11/19/2024
Mr. ********

Were sorry your home experienced damage from Hurricane ******.

According to our records, your adjuster has contacted you and shared the settlement and payment information. Your claim is now complete,and we apologize for any confusion regarding your claim. Please reach out to your adjuster if you have any questions or would like further assistance.
Customer Answer
Date: 11/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Customer Answer
Date: 01/16/2025

Complaint: 22536789

Claim Number: CHO-******** Adjuster assigned to the case does not exist - email bounces, phone does not connect/ring. The claim was divided into 2 checks - received the first one ONLY after previous BBB complaint generated an escalation at American Integrity. Then, as directed, I have emailed all proof of fixes, and bills, to the claims email. I have not received any update since. ************* transfers me to some "hurricane department" - which either drops the call, goes to voicemail or I get some *************** noises that doesn't say a word. I'm extremely frustrated and need the second check issued ASAP. Dealing with this claim without an adjuster assigned is not possible

Sincerely,

******* *******
Business Response
Date: 01/22/2025
Mr. ********

Thank you for reaching back out to us. According to our records, your adjuster reviewed the information you supplied and addressed the supplemental items, along with release of depreciation and the code-related items. We issued supplemental payment on 1/21/2025. Your claim is now closed, but please reach back out to us should you need anything else.
Customer Answer
Date: 01/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:10/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Insurance company sent out ******* tree service to remove the tree from roof and after talking to 3 people refused to help. ***** at ******* ************ me a text that he would remove the entire tree and i followed up with a second text in which he said"Yes, whatever hit the building. We will remove, if there is a log attached to it still. We will remove that as well." His person called me from ************ I did not get his name, but he reaffirmed that they would get the entire tree. They said insurance won't pay for it which he did not mention in any of his texts even after asking the second time. He did not even offer me a cost for me to pay to get it removed, Since he had the equipment and the men out there already. Very inconsiderate. He had the crane, men, and bulldozer out there. It would have only taken 10 minutes. He said whatever it took to get the job. I could have gotten another company to do it that was honest.
Business Response
Date: 11/07/2024
Mr. ********

Were sorry that your home experienced hurricane damage.According to our records, we assigned a tree service to remove a tree from your home. American Integrity paid for that work, as the fallen tree loss was covered by your policy.

It appears that your concern is for the remaining *****/stem of the tree in the yard, which is not covered by your policy.

You are welcome to work with the same tree service company to remove the remaining *****/stem. If this is the route you wish to take, we encourage you to contact them directly to make arrangements. However, the remaining ***** is not covered by your policy and thus, we would be unable to pay for its removal.

We apologize for any misunderstanding in the communication between you and the tree service company. Thank you.
Customer Answer
Date: 11/07/2024

Complaint: 22495392

I am rejecting this response because:
I have to thank you for your copy and paste response that you use for everyone. Hopefully, I am talking to a human, but you did not read the complaint or the correspondence I sent. The vendor took my rights away when they lied to me. It is not a question for whom will pay for it. If they need payment from me to take care of it, I would have paid, but ***** clearly said two times he would include it and the person that called me said it would be included. If ***** were truthful upfront, I would have requested someone else that would help me out. You are defending a tree service that clearly lies to your clients to get the job and does care what they have to do to get it. If you don't care to help and want to align with this company that is on you, but I will take this to the State of Florida and i will include you in it.

Sincerely,

***** English
Business Response
Date: 11/11/2024
Mr. ********

Thank you for reaching back out to us. We apologize for any misunderstanding in the communication between you and the tree service company.

However, American Integrity paid the tree service for the portion of the tree removal that is covered by the policy. If you wish for the tree service company to perform any additional work, we encourage you to follow up directly with the tree service company. Thank you.
Customer Answer
Date: 11/15/2024

Complaint: 22495392

I am rejecting this response because: The tree service that I paid you for to them was not fullfed. When i called American Integrity Insurance Company, you should have advocated for me at the time the service was being done which I talked to two persons up at American Integrity and both just brushed me off to the tree company. At that time you should have told the tree company that payment would be held back until matter is resolved that we could of worked it out, but because ***** knows he will get paid no matter what that he did not care. He lied to me and you see the proof. Do you not care, because that is what i am seeing here. Your company is slow to respond and I pay the price. In my opinion, the tree company just says what they need to say to get the job which they did to me and go from job to job to get as many jobs that they can before another company can get them that was why they rushed out. I have proof in the attached texts that ***** said his company would take care of. it. Do you not see that. Why are you dancing around this. You paid the company too fast without helping me. The tree company works for you, because you paid them. I need you to get with the tree company and get them to finish the job that they promised.

Sincerely,

***** English
Initial Complaint
Date:10/30/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Filed a loss due to the hurricane ******. They said they would notify me in 48 hrs. It's been several weeks and now when I call they put me on hold and after 2 minutes they hangup on me. I have tried several times and each time I get the same result
Business Response
Date: 11/01/2024
Mr. *******

Were sorry that your home experienced damage due to Hurricane ******. According to our records, your agent, Regency Insurance Group, cancelled your American Integrity Insurance policy effective 2/17/2024. Your agent indicated to us that your coverage was placed with another carrier. We do not have a claim record for your cancelled policy. Please contact your agent to confirm the current status of your home coverage.

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American Integrity Insurance Company of Florida is BBB Accredited.