Business Profile

Property Insurance

American Integrity Insurance Company of Florida

Complaints

This profile includes complaints for American Integrity Insurance Company of Florida's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

101 total complaints in the last 3 years.
14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/05/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted American integrity to file a claim 9/29/2023. It is now 65 days later and no approval or denial. I keep being told a few more days. Being sent to authorization. It's a different excuse everytime. Unacceptable.
Business Response
Date: 12/06/2022
****************,

Were sorry that your home has experienced damage. According to our records, the manager review on this claim was approved and your adjuster is finalizing the claim today. Should you need anything else, please reach out to your adjuster.
Customer Answer
Date: 12/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:11/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We filed a claim on September 28, 2022 for damage to our Florida home from Hurricane ***. After numerous phone calls and emails we have no response or solution two months after we submitted the claim. Homeowner bill of rights provided by American Integrity:Information from your insurance company regarding the claim being covered in full, partially covered, denied, or investigated, within 30 days after your insurance company receives your completed proof of loss form.
Business Response
Date: 12/01/2022
****************,

Were sorry that you have experienced damage from Hurricane ***. Our VP of Claims has personally reviewed your claim and is working to expedite your settlement, which is in the approval process. Should you need anything else, please contact your adjuster.
Customer Answer
Date: 12/01/2022

Complaint: 18482715

I am rejecting this response because: We've reached out to our adjuster at Ryze Claim Solutions numerous times. He has not provided a report or a resolution. His Manager stated he had received a resolution, however our adjuster stated that was not true. All communication has been documented.
Sincerely,

*********************
Business Response
Date: 12/05/2022
****************,

Thank you for reaching back out to us. According to our records, a check was issued today. If you have not already, you will receive a call regarding the settlement. Should you need anything else, please reach out to your adjuster.
Customer Answer
Date: 12/05/2022

Complaint: 18482715

I am rejecting this response because:
We still as of 12/5/2022 at 11:54 AM have not received any information from our Adjuster.

Sincerely,

*********************
Initial Complaint
Date:11/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hurricane *** September 28th filed report September 29th. I even had pictures of all my damage sent to desk adjuster that included roof. Sent images from roof inspection on October 2nd. October 11th field inspection. Then told over 2 weeks later needed engineer inspection of roof because *********** was fact known since day one yet month into now say need engineer. Keystone company that American integrity contracted to inspect. November 1st keystone inspection. Submitted report 11/10. Told by desk adjuster still waiting on report from engineer which was incorrect after speaking to Keystone. November 18th desk adjuster submitted report to administration. Still no word on claim status. Told website is never updated. Everyone I have spoken to in this company has only worked there since several weeks after hurricane. Today November 28 talked to a Quica in customer service also employed less than two months. Yawning during whole conversation. Indifferent. Cant even tell me if Im gonna be notified via email, phone or US postal service. No customer service. Every step of the way seems like one delay tactic after another. Company extremely unprepared for any amount of claims. Told by desk adjuster I dont need claim settlement in order to have work done. Im not sure how many people have $90,000 in their bank accounts to just get the work done. I certainly dont that is why I pay for insurance. Need new roof. $77,000 quote for roof and $17,000 for gutters, soffits and lanai. Those are just the big ticket items. More damage to pool and pool deck, failed refrigerator, landscape all outside lights. I am asking insurance to send check in amount expected in my policy minus deductible. This is a ridiculous amount of time to not have had any thing done by an insurance company.Many in this same situation with this company. Many have had to hire an adjuster and a lawyer.
Business Response
Date: 12/06/2022
******************,

Were sorry that you have experienced damage as a result of Hurricane ***.

According to our records, our adjuster spoke with you on Sunday, Dec. 4. The adjuster communicated that the covered portion of the claim did not exceed your policys hurricane deductible. The bee infestation is not hurricane-related and is specifically excluded from your policy. The pool cage enclosure is excluded as well because that endorsement is not included in your policy. Since 13 tiles of your roof were damaged, we will be replacing those.The tiles are available and the cost was confirmed with a local roofer.

To provide a better understanding of the outcome of your claim, our adjuster has drafted a partial coverage decision letter. Once approved, you will be sent this letter as soon as possible. Please reach out to your adjuster should you need anything else.
Customer Answer
Date: 12/07/2022

Complaint: 18474838

I am rejecting this response because:
I am aware that the pool cage is not included in my coverage. Please see the attached estimates for the soffit in the gutters that alone is significantly more than youve estimated by your field adjuster.
I have a great deal more than the tiles listed in this letter that are damaged as well as the underside of my roof. I was not allowed to have access to the engineers report, nor the field adjusters report, who by the way did not look at my roof, but took the pictures that I provided from my roofer.
I have three separate quotes from roofers who also say my roof is beyond repair and needs to be replaced. My tiles are not in production and cannot be found per Florida law, This requires replacement of my roof. My policy does state that I am covered for a new roof.
if you would like to send an engineer, which I know you outsource with my roofer, he can point out the damage and the rationale why I should be covered for a new roof that the damage from the hurricane is beyond repair
Sincerely,

*******************************
Business Response
Date: 12/08/2022
******************,

Thank you for reaching back out to us. According to our records, your adjuster spoke with you over the phone to discuss your concerns and help answer your questions. We cant share the engineers report, however,the findings of the investigation were shared. The estimated damage did not exceed your policys hurricane deductible. The exact roof tiles are no longer in production, but they are still available. Your adjuster called and confirmed with All Points Tile & ****** *** that they have approximately 30 squares of tile and price per tile is $20. Even though the claim was below the deductible, we wanted to make sure you had this information so youd be able to repair your roof.
Customer Answer
Date: 12/12/2022

Complaint: 18474838

I am rejecting this response because:
This is a report made by ******************************* who never stepped foot on my roof she didnt even bring a ladder and told me herself that she does not step on the roof. She took the photos that I provided from my roofer and thats it . She took my tile found a match of the tile style. I called All Point they dont have that color of tile but a similar tile that they can color match or paint.
again if you want to be upfront you share the Keystone engineers report. You also have an engineer come and meet my roofer and walk it. This is more than Surface damage.
this report also says nothing about the paver pool deck that is sinking clearly showed it to her she clearly took pictures I dont see where its excluded in my policy.
******************************* in fact did not even know what my policy stated when she showed at my house . She included a pool cage which I clearly knew in my policy was not covered and bees which again clearly knew was not covered didnt even point that out to her.

my desk adjuster has answered my calls every time or returned calls. I have no complaints about this. I do however have issue with statements of these roofing companies are taking advantage of the situation.
Homeowners should not have to resort to hiring a public adjuster or lawyer to get insurance companies to do what our policies state and we have paid for.
Sincerely,

*******************************
Business Response
Date: 12/20/2022
******************,

Thank you for following up with us. According to our records, your adjuster contacted you on Friday 12/16/22 and followed up with an email regarding your concerns about the matching tile roofs, and has yet to connect with you. Please reach out to your adjuster directly to discuss the next steps regarding your claim.
Customer Answer
Date: 12/24/2022

Complaint: 18474838

I am rejecting this response because:
Desk adjuster has significant hesitation was responding via email most likely because he doesnt want a paper trail. But has finally emailed me back and confirms what *** said all along. the vendor he state has my tile does not have my tile in fact its not the color of my roof but he is now added to the estimate the fact that they can color match my tile that is not an acceptable solution is not what my policy states is not what Florida law states either.
I have tried to reason in good faith with this company have asked that my roofer any roofer meet with an engineer go over the damage on my roof and not to estimate it from a field adjuster who never step foot on the roof. I have asked for a statement on the engineers findings they have not shared that because they know that would be damning for their case of not replacing my roof. I have gotten no response from either of those things therefore I am left with no other option but Ive hired a public adjuster.
I am not alone in my concerns regarding this company. The state of Florida needs to do a much better job enforcing regulations on these companies
Sincerely,

*******************************
Initial Complaint
Date:11/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Filed a damage claim on September 29, 2022 due to Hurricane ***. It has been almost 60 days and still havent gotten a mention of a payment for repairs.
Business Response
Date: 12/01/2022
********************,

We are sorry you have experienced damage from Hurricane *******Our VP of Claims has escalated your claim and is personally reaching out to your claims adjuster to ensure that you will receive a call as soon as possible.
Customer Answer
Date: 12/01/2022

Complaint: 18465609

I am rejecting this response because:
I would like an initial estimate of the cost of damages not just another phone call.

Sincerely,

***************************
Business Response
Date: 12/05/2022
********************,

Thank you for reaching back out to us. According to our records, the adjuster has been in contact with you and requested a breakdown of the contractors estimate. This will allow us to ************** the estimate to our adjusters inspection report. Once we have this information, well be able to expedite your claim. Please reach out to your adjuster if you have any additional questions.
Customer Answer
Date: 12/05/2022

Complaint: 18465609

I am rejecting this response because:
I already sent adjustor the contractor estimates weeks ago!
Sincerely,

***************************
Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have filed a hurricane related claim here are my issues 1- desk adjuster can never be reached- mailbox is full, never responds to emails 2- person they gave me for escalation never responds and lists non-working numbers on his voice mail as contacts- he never responds to texts 3- Adjuster they sent out made NO comments just walked around did not examine *******/other tree damage on my house or the lawnmower under the tree- he was there 10 whole minutes and left 4- Extremely lowball offer is listed in claim system telling ME to find someone in their network that would accept the $8600 that isn't even 1/3 of what my estimate is from just the roofing company alone 5- My agent says he is getting the same treatment and will consider additional action in 3 weeks if they don't respond to him. He says he will not continue with this plan for 2023 . What does that say to his clients??
Business Response
Date: 12/01/2022
****************,

We are sorry that you have experienced damage. Could you please provide your policy number or claim number so that we can provide you a status update on your claim?
Initial Complaint
Date:11/22/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Regarding CHO-******** ****** We filed an insurance claim in October 2022 for roof damage to the property. After 30 days, ******************************* stalled on all communications, kept saying he was waiting for a report, and then called on 11/21/2022 to say the claim was denied. I believe the inspector's name is ******* and when he came out, did indeed find damage to the roof. We have a valid policy and the damage should be paid for. Forcing us to file another claim, refusing to provide a copy of the report, and delaying the process through the end of the policy period is simply fraudulent practice.
Business Response
Date: 11/23/2022
************,

We are sorry that **************** has experienced damage. We reached out to the desk adjuster, who confirmed that no coverage decision has been made and the claim is still open.

Our records indicate that the inspection found damage that was unrelated to the hurricane, but possibly caused by plumbing leak. The adjuster assigned a leak detection company to confirm the cause and origin of the water. **************** was informed that if the damage was determined to be wind-driven rain water from the roof (which had no openings), there would be no coverage, but further investigation is required to confirm whether that is the cause.

No coverage decision has been communicated to ****************. We will reach out to her with full details once the investigation is complete. If you have any questions or would like further explanation, please reach out to your adjuster.
Customer Answer
Date: 03/08/2023

Complaint: 18450522

I am rejecting this response because: I filed a claim for homeowners insurance. This was the second claim on the same issue - water damage and intrusion on my mother's home in ***********, Florida. The company has failed to respond to multiple requests and has not satisfied the claim. It has been over 45 days. I respectfully ask that the insurance company fulfill its obligations and provide coverage for our damage. This is incredibly stressful and ****** delayed.

Sincerely,

*********************
Business Response
Date: 03/20/2023
************,

As we previously communicated, we completed our review of this claim and determined there is no coverage for the claimed loss under your mothers policy. You are welcome to submit any supplementary information to your adjuster for our review.
Initial Complaint
Date:11/21/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It has been 51 days since I file my claim with American integrity. I did not hear from the company for 4 days after I filed which went against *********. Then they would not allow m to utilize loss of use coverage until an adjuster came out. They could not get adjuster out for two weeks. I have a medically fragile child on machines and still they did nothing. They have switched my desk adjuster 3 times and I still have not received a decision or a single $. I have called I have emailed and no response. The integrity of my home is a concern as storms have continued to come in. I need help please
Business Response
Date: 11/30/2022
********************,

We are sorry that you have experienced damage. Our Vice President of Claims has personally escalated your claim and will ensure that your adjuster calls you today with a status update. Should you need anything else, please contact your adjuster. Thank you for being a valued member of our American Integrity family.
Customer Answer
Date: 12/08/2022

Complaint: 18439116

I am rejecting this response because:
There was only a phone call to tell me the exact same thing I have been told by the last 6 desk adjusters. They will get me something with in a few days. Still nothing. Unfortunately, I have spoke to a lawyer and it is time to get them involved as I feel like I have exhausted all of my options.
Sincerely,

*******************************
Business Response
Date: 12/12/2022
*******************,

Thank you for reaching back out. According to our records, your adjuster called you on 12/9 to provide final details. Your adjuster provided you with a better understanding of policy language such as RCV, ACV, depreciation, deductible, and net payment. Your adjuster also provided you with next steps on supplements and release of depreciation. Should you need anything else, please reach out to your adjuster.
Customer Answer
Date: 12/23/2022

Complaint: 18439116

I am rejecting this response because:
I received a very generic and very incorrect claim check and my claim was closed. I have incurred more damage due to this companies refusal to communicated and do claim correctly. I have sent multiple emails and left multiple voicemails and texts trying to address my claim with no responses. I feel to protect the integrity of my home I will need to obtain legal council. Homeowners are forced to file suit because these insurance carriers fail to do their job....not the other way around.

Sincerely,

*******************************
Customer Answer
Date: 02/13/2023

Complaint: 18439116

I am rejecting this response because: My policy # AGH0408803 CLAIM # CHO-******** This insurance company is not cooperating in my claim. They sent me a letter that said I have a Actual cash value policy not a replacement cost policy which is 100% incorrect. They have only paid me for a small portion of my claim and will not even tell me what the check they just sent me is for or what they are paying on my claim. The measurements were all off of shed, fence, gutters and soffits. They have also not addressed my door damage which is causing moisture and humidity and water damage to interior of my home. The now after 7 desk adjuster will not return my calls. The desk adjuster stated he can not talk to me since I have spoke with an attorney. I have not retained an attorney yet therefore he must talk to me. My home is acquiring more damage and mold, my son is stuck in a medical group home because the insurance company is not cooperating in me getting this addressed. I had signed a mandatory mediation form and have asked for mediation several times and This company has avoided my every attempt. I will have no choice but to obtain an attorney if this does not resolve the matter.

Sincerely,

*******************************
Business Response
Date: 02/23/2023
********************,

Thank you for reaching back out to us. We will continue working with you to evaluate your covered damages and encourage you to continue to discuss your claim with the adjuster.

Please note that requesting mediation is a formal process and must be completed through the Florida ********** of ********* Services website. Please visit: ***************************************************************************** and click on Online Mediation Request to initiate this request.
Initial Complaint
Date:11/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are insured through American Integrity for homeowners insurance, that includes flood. The entire inside of our home and everything in it was destroyed during Hurricane ***. We filed our claim the day after the hurricane and still are no closer to getting a settlement than the day we filed it. The desk adjuster has made one excuse after another, has sent, or tried to send out, people to the house to do the same thing the last person did who was out there and has given us incorrect information more than once. After emails she was encluded in, she told us she didn't know we needed water/mold remediation, she didn't know we needed housing and she didn't know we needed someone to come and cut down the trees that had blown into our yard. We ended up having to do the trees ourselves and finally got remediation and a place to stay for two weeks (while they are taking months to pay.) *********** now she told me my claim was forwarded up the chain and not one of those times did it go anywhere that benefited us and I question if it was ever done. We have contacted her supervisor, who only made excuses why we hadn't received a settlement...they are short staffed, don't have enough engineers and the list goes on. Twice now she has told us she has all the reports back but the first time, her supervisor told us they didn't have the engineer's report back; that it was what was holding things up. Today 11/16, she told us for the second time she had the engineer's report but it would be another **** days before we heard anything. She told me the engineer has to say how much was wind damage and how much was flood, yet they had a damage adjuster who came out and saw our entire house gutted and our belongings on the street covered in ************ (two *************** were damaged by wind, that is it.) We are at our **** end with this company since getting a settlement seems to be something that is never going to happen; meanwhile, we sit homeless.
Business Response
Date: 11/17/2022
************,

We are sorry that your home was damaged by Hurricane *******Our records indicate that we have collected all information necessary to make a coverage decision. Our Vice President of Claims is personally escalating your claim to ensure that your payment is expedited. Should you need anything else,please contact your adjuster.

Thank you for being a valued member of the American Integrity family. We look forward to helping you recover as quickly as possible.
Customer Answer
Date: 11/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Customer Answer
Date: 11/30/2022

Complaint: ********

I am rejecting this response because:
I filed complaint ******** with the Better Business Bureau on 11/16/2022. On 11/18, we were advised by American Integrity, through BBB, that "Our Vice President of Claims is personally escalating your claim to ensure that your payment is expedited. Should you need anything else, please contact your adjuster." We foolishly agreed to this and now here we are on 11/25/22 and STILL cannot get an answer from American Integrity. They won't even tell us who the Vice President is or how to get in touch with him. As stated in our original claim, our adjuster is useless. Either she has no idea what she is doing or she is taking the blame for the incompetence of her superiors, either way, we are the ones being shoved aside and given zero information other than, "it has been escalated." That is what we are told every. single. time. we call! Today, her "supervisor", or supposedly that is who he is, told us our claim was back to the damage adjuster that it originally started with. We need answers not just words that mean nothing from these people. They are not the ones who don't have a home to live in and appear to be slow rolling the process for whatever reason. I have heard from others, in **********, who have already been paid for their claims and they filed after we did. They won't even tell us what WE can do to our house so we can make it liveable enough that we can move back in.

Sincerely,

*************************
Business Response
Date: 12/01/2022
************,

Thank you for reaching back out to us. According to our records, your adjuster communicated with you yesterday. We also received your follow up email. Your claims have been closed, however you are more than welcome to submit additional information to your adjuster for us to review.
Customer Answer
Date: 12/02/2022

Complaint: 18414882

I am rejecting this response because:

the claims have NOT been settled.

Sincerely,

*************************
Initial Complaint
Date:11/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My home was hit and was completely destroyed from Hurricane ***. My house is gone, the garage is gone, my sea wall is gone, my entire in ground pool is gone. I filed my claim and was told that I would be contacted by a field adjuster to look at the property. I was never contacted. Then I was told via email that they now needed to send an engineer to the property. Because of this, I flew back to Florida for a period of 8 days to be able to meet with he engineer onsite. This kept getting pushed back and then I was told that they could not make it there while I was there, they assured me that they would call me while at my property to discuss it with me. I was never called. Today, I was simply called to say that they are covering nothing, not a *****, no discussion, just the answer saying that this was only caused by a flood. I know for a fact that the house came apart from the wind before the water was high. I have photos from a person who rode out the Hurricane across the street that took pictures and gave them to me. I have found the ceiling of my house and the entire roof trusses were removed from that. They have not asked for my statement, my evidence that I have found, they are simply relying on a person who stood in my driveway looked out and said that they know what happened. There is not one ounce of American Integrity with any of this. All of this and they leave it up to the Desk Adjuster to call me and say that my claim is closed and nothing is being paid out. By the way, my policy was for homeowners insurance, it also included hurricane insurance and it included coverage for ground erosion. This is why so many insurance companies in Florida are in litigation with their valued customers.
Business Response
Date: 11/17/2022
****************,

We are sorry that your home was damaged during Hurricane ***. We hired an engineer who conducted a thorough investigation of your home.His investigation determined that the cause of damage to your house was flooding, and your home insurance policy does not include coverage for damage caused by flooding. If you hire a licensed engineer to do an assessment on your home and would like to share your finding with us, our claims team would be more than happy to review them.
Customer Answer
Date: 11/17/2022

Complaint: 18407122

I am rejecting this response because: I am seeing in several other cases that American Integrity keeps telling people that they need to reach out the adjusters that were hired by American Integrity. This would be great if American Integrity wouldnt have their thumb on the adjusters to not share any information with the person who paid for the insurance policy. I have reached out to the desk adjustor and I have asked the desk adjust to send me the report used by the field adjuster and engineer to determine their conclusion. The field adjuster tells me that American Intengrity will not allow them to get me the report, share the report or any information contained in the report, nor will American Integrity get me the contact information or license information for the field adjuster and the engineer that were used. I have in my possession what I believe is concrete evidence that my entire roof blew off of my house before my lot flooded. I have shared with the field adjustor that I have some very pertaintent information about my house since I have been there a total of 11 days to talk with neighbors, find parts of my house and to gather this information all before things were moved from its original location. I was assured that the adjusters would communicate with me so that I could meet them on my lot to discuss the infiormation that I have. None of this happened as promised. I was then told that the engineer would give me a call to discuss it while they were on-site and this also never happened, nor did they call me once they were not on site. I am being completely being left in the dark on this and not one party is willing to show me anything other than their conclusion. And their conclusion was only a phone call from the desk adjustor saying that noting is being payed out, nothing is covered and he couldnt tell me why other than they concluded it was 100% caused by flood water. As I log in the the portal for American Ingegrity, my claim shows up as Closed. This is not closed, far from closed. I will not stand for this. My next steps are reporting this to the Florida Office of Insurance Regulation.

Sincerely,

***************************
Business Response
Date: 11/17/2022
****************,

Our Vice President of Claims has personally reviewed your claim and we stand by our decision that the cause of damage to your house was flooding. As a policy, we do not share engineering reports. You are more than welcome to submit any additional information and our claims team would be happy to consider it.
Customer Answer
Date: 11/21/2022

Complaint: 18407122

I am rejecting this response because: I was told that the field adjustor and the engineer would reach out to me so that I can pass along my photos, video and information from a person who rode out the Hurricane across the street. I have attempted to get this information to the adjustors and insurance company but no one from the adjusters to the insurance company or engineer will actually get back to me. I guess my next step will be what most people do is now hire an attorney.

Sincerely,

***************************
Initial Complaint
Date:11/07/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an active policy but cannot get anyone to give me information about my claim for Hurricane ***. We have a desk adjuster but she is useless and never does anything except issue canned responses about "claims being very important to us.....blah blah" Utterly useless in the time of extreme need.They should be ashamed of themselves and unable to sleep at night!CHO-00134357
Business Response
Date: 11/08/2022
****************, thank you for reaching out. I have escalated your concerns to our VP of Claims and asked him to have your adjuster contact you immediately.
Customer Answer
Date: 01/17/2023

Complaint: 18361263

I am rejecting this response because: I am still trying to get answers to my claim from Hurricane *** in Sept 2022. The company keeps giving me phone number after phone number and they are either no answers, full mailbox, dead line, or just a recording saying someone will return my call by end of business the next day. I am trying to find out if they have received my supplemental receipts for additional expenses such as tarps and tie downs. My claim is CHO ********* and I would like someone to at least assign me to a desk adjuster for help,. The one I was assigned to has left the company indefinitely. Thanks

Sincerely,

***************************
Business Response
Date: 01/30/2023
****************,

We are sorry that your home experienced damage from Hurricane ***. According to our records, your claim has been re-opened and we have assigned it to a new adjuster. We received your supplemental items on 1/23/23. We are currently in the process of reviewing the receipts and documents you submitted. You will be contacted with an update from your new adjuster regarding next steps. Please reach out to your adjuster should you need anything else in the meantime.
Customer Answer
Date: 01/31/2023

Better Business Bureau:
I received a call from a fourth desk adjuster advising they are assigned to my case. I have been passed around like a hot potato but hopefully this adjuster will resolve my issues in reference to complaint ID ********,
thanks for helping
Sincerely,
***************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

American Integrity Insurance Company of Florida is BBB Accredited.