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Business Profile

Property Insurance

American Integrity Insurance Company of Florida
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for American Integrity Insurance Company of Florida's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Integrity Insurance Company of Florida has 10 locations, listed below.

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    Customer Review Ratings

    1.13

    Average of 84 Customer Reviews

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    Review Details

    • Marie H

      Date: 05/01/2025

      American Integrity Home Insurance responded to my hurricane-related claim, which required a new roof costing nearly $15,000. Unfortunately, during the repair process, they also damaged several of my personal belongings, including irreplaceable heirlooms that they referred to as "knick knacks." My deductible was $8,300, and I was also charged an additional $1,900 for "extra wood." Overall, my experience with American Integrity was disappointing, and I cannot recommend this company based on their handling of my claim and the damage caused during repairs.

    • Roger R

      Date: 04/16/2025

      Absolutely Terrible Experience I would give zero stars if I could. American Integrity Insurance is hands-down one of the worst insurance companies I’ve ever dealt with. They are quick to collect premiums but painfully slow and evasive when it comes to honoring claims. My property was damaged, and despite providing every document they asked for (multiple times), they dragged their feet for weeks, then denied the claim with a vague and unfair explanation. Customer service was dismissive, unhelpful, and often impossible to reach. Every call feels like you're being passed around from person to person, none of whom seem to know what’s going on. It feels like they’re trained to frustrate customers into giving up. I’ve had insurance for years and never experienced anything this shady. If you value your time, money, and peace of mind — stay far away from American Integrity Insurance. Total disappointment.




    • Rodney A

      Date: 03/31/2025

      I filed a roofing claim. The adjuster denied the claim. 2 roofing companies told me the roof needed to be replaced. Now I have to pay for a roof out of pocket. Worse insurance company ever!!!!!

    • Rebecca C

      Date: 02/12/2025

      Rebecca C

      Date: 02/12/2025

      This insurance has doubled the cost of my policy in the last 2 years! Last year it was $1800, now this year $2700! Absolutely ridiculous! How can people even afford to own a home! We are currently searching for a new policy through another insurance company!

      American Integrity Insurance Company of Florida

      Date: 02/13/2025

      Floridas property insurance market has been in disarray for the better part of a decade due to roof claim and litigation abuse. These abusive practices have been a primary driver causing home insurance rates to skyrocket in our state. In late 2022, Florida lawmakers passed legislation that has begun to help reduce the incentive for frivolous lawsuits and is slowly curbing the rate increases that all Florida home insurance customers have had to suffer these past few years.

    • Larry W

      Date: 01/09/2025

      This insurance company has NO integrity WHATSOEVER. They lie. They don't respond and they are evasive and non responsive. This company is trash. Go anywhere else.

    • SAMARIA J

      Date: 08/11/2024

      I purchased my newly built home in 2018. I insured it with American Integrity. The premium in 2022 and 2023 was $1181.80 and without any notice my premium is now 3833.88. I will be searching for a better price of insurance as this is ridiculous to have your premium increased more than triple to amount in 1 year without any notice. I'm in disbelief and furious.




    • C. U.

      Date: 08/05/2024

      C. U.

      Date: 08/05/2024

      American Integrity lacks integrity. After Hurricane Ian, we filed a hazard claim, and their own adjuster estimated the repairs would cost $120,000. They offered $14,000. We hired a lawyer who threatened to take them to court, which led them to increase the offer to $44,000. When we did not accept it, they exploited our situation by raising our premium from $4,800 for hazard and flood to $12,400 for hazard only and canceled our flood insurance. Now that we are no longer with them, our insurance is $3,400 a year for hazard coverage. They terminated our flood insurance purely to cause us harm, as we had never filed a flood claim. Since the law prohibits them from canceling the hazard insurance during litigation, they canceled the flood coverage instead, forcing us into a new, higher-rate FEMA policy.

      American Integrity Insurance Company of Florida

      Date: 08/12/2024

      Floridas property insurance market has been in disarray the past few years due to roof claim and litigation abuse. These abusive practices have been a primary driver causing home insurance rates to skyrocket in our state. In 2023, Florida lawmakers passed legislation that will significantly help to reduce the incentive for frivolous lawsuits. However, there is still a huge backlog of lawsuits that will take a few year to settle that continue to factor into the rates we all pay. We are hopeful that this litigation will eventually help curb the rate increases that all Florida home insurance customers have had to suffer these past few years.

      C. U.

      Date: 08/30/2024

      Such a sad and typical response to an actual hurricane damage claim that even their prefered contractor said would cost $120,000 to fix. There wouldn't be a backlog if you simply treated your customers fairly. The laws you speak if were changed because insurance lobbies got a law that forces homeowners to pay all legal fees incurred to get insurance companies to pay valid claims. This new law prevents homeowners from claiming legal fees as part of their lawsuit against the insurance companies. Insurance companies intentionally drag the cases out and run up legal fees into the tens of thousands of dollars to pressure the homeowners to settle for what the company offers which is pennies on the dollar of what the real cost of repairs are.

    • Edward C

      Date: 07/24/2024

      For the past two years I have tried to pay my premium by check and both times they claim they never received it. These are the only two times I have ever had a check payment Lost in the mail. I suspect its more expensive to process a check than an electronic payment so they conveniently lose the check. Oh did I mention they increased my premium by 50% this year despite no claims.

    • JoAnne B

      Date: 05/03/2024

      JoAnne B

      Date: 05/03/2024

      An email was sent to cancel a policy with American Integrity. We waited 10 days and called back looking for the check and were told the y never received the email. We forwarded the same email to prove it was sent and were treated as if we were idiots. **** the so called lead was rude and had no intentions of apologizing for the absolute worst customer service that we were given. I would NOT even consider using this company ever again.

      American Integrity Insurance Company of Florida

      Date: 05/06/2024

      ****************,



      Thank you for your review. Could you please provide your cancelled policy number or property address so that we can investigate your concern?

    • Brian M

      Date: 04/14/2024

      Brian M

      Date: 04/14/2024

      I had 2 claims in the 8 years that I have been with them. Both denied, 1 because it didn't rain on the day I claimed the ceiling damage. 2. I didn't report kitchen cabinet damaged with in 2 weeks of it happening ( slow leak didn't see it under the cabinet).

      American Integrity Insurance Company of Florida

      Date: 04/17/2024

      **********************,



      Thank you for your review. You are correct. According to our records, both claims reported were not covered by your policy. This information was provided to you at the time of the claims. If you have any questions,please contact us directly: *********************************.

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