Reviews

This profile includes reviews for American Integrity Insurance Company of Florida's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Integrity Insurance Company of Florida has 10 locations, listed below.

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  American Integrity Insurance Company of Florida

  5426 Bay Center Dr Ste 600 Tampa, FL 33609-3440

  
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  American Integrity Insurance Company of Florida

  Servicing SE Florida and the Caribbean West Palm Beach, FL 33407

  
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  American Integrity Insurance Company of Florida

  Address On File Pensacola, FL 32501

  
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  American Integrity Insurance Company of Florida

  Longwood, FL 32750

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  American Integrity Insurance Company of Florida

  Serving Northwest Florida Pensacola, FL 32501

Review Details

• Review fromJon P

  Date: 04/04/2024

  1 star
  I am currently experiencing challenges with my insurance provider. In January, amid documented winds reaching speeds of up to 70 mph, my property suffered significant damage with shingles dislodging from the roof. Despite the fact that the property had been inspected twice by the county prior to our purchase, the insurance company deemed the issue as attributable to faulty construction, which I find to be the initial cause for concern.Subsequently, in their efforts to mitigate the damage, the insurance company arranged for a tarp to be placed atop the affected area of the roof. Regrettably, the manner in which this was executed has led to additional complications. The tarp, significantly larger than necessary to cover the area of missing shingles, was secured with nails, resulting in approximately a hundred unintended perforations on the roof's surface.Efforts to rectify this situation have been met with prolonged discussions and finger-pointing, with the insurance company shifting blame onto the contractor responsible for the tarp installation. While this division of responsibility is understandable, it is disconcerting that these deliberations have not yielded a satisfactory resolution, leaving my property exposed to further damage.Furthermore, despite the ongoing unresolved issues with our previous insurance premium, the insurance company has unilaterally decided to double our premiums. This exacerbates the situation, particularly considering the lack of action taken to address our existing concerns.Compounding matters, the policy's stipulation regarding open claims precludes us from seeking alternative insurance providers until the current matter is resolved, effectively limiting our options and leaving us feeling disillusioned by the lack of progress and the drain on our financial resources.The handling of our claim by the insurance company has been disheartening and financially burdensome, leaving us in a precarious situation.

• Review fromAlexa R

  Date: 03/15/2024

  1 star
  I cancelled a policy because they increased our home insurance to $10,917.59 USD (nearly tripled our original quote). When this happened, our mortgage company did an advance payment for the 2024 insurance. We cancelled the policy when we were 2 months into the policy year (or $1,819.59). Once we cancelled, we expected to receive a check for the prorated amount (or $9,097.99), but instead, they sent a $3,700 USD which is around *****% of what we paid for the year. This means, they gave us less than HALF of what we paid for 2024.Can someone explain to me how is this fair? This is plain robbery! Please if you are looking for an insurance company beware the refunds are "under their discretion" and not according to fair numbers.Make sure to consider first insuring your home with other companies. Very disappointed with this experience.

• Review fromSean G

  Date: 03/02/2024

  1 star

  Sean G

  Date: 03/02/2024

  If I could, Id give a -1 star.. with a 2024 home insurance annual policy premium renewal of almost $7,000.00!!! Only made one claim in 2017. Been a customer for almost 8 years .. roof is about 6 years old. No flood zone. High tech monitored home security and alarm. Theres no reason for this criminal activity .. its price gauging at its finest .. Ive realized .. Theres no point with using an insurance company like American Integrity. Youre better off self-insuring. Ive read they dont come through with their claims anyway .. theyre losing another valued and loyal customer.

  American Integrity Insurance Company of Florida

  Date: 03/04/2024

  Floridas property insurance market has been in disarray the past few years due to roof claim and litigation abuse. These abusive practices have been a primary driver causing home insurance rates to skyrocket in our state. In 2023, Florida lawmakers passed legislation that will significantly help to reduce the incentive for frivolous lawsuits. However, there is still a huge backlog of lawsuits that will take a few year to settle that continue to factor into the rates we *******. We are hopeful that this litigation will eventually help curb the rate increases that all Florida home insurance customers have had to suffer these past few years.

• Review fromPS V

  Date: 02/04/2024

  1 star

  PS V

  Date: 02/04/2024

  I had minor damages to my home, including a report that I had loose shingles on my roof. After Ian went through.I am an elderly senior trying to care for a severely disabled husband. Icalled American Intergrity insurance.i was asked if I wanted to file a claim. They sent an adjuster out. Afterward, I was notified that my claim was denied. No payment was made. My premiums upon renewal increased from from &1500 to $3200. My renewable policy this year increases to $5200.. I reached out to the agent, she said because of the age of my roof. In shopping around for homeowners insurances, we have been labeled or flagged as a risk. No one wants to insure our home. In order to get the premium down to $ 3315, I had to make all kinds on concessions, like double my deductions, decrease coverage A, etc. American Intergrity was fine with taking our monies for years, but after a denied claim, they became very revengeful.

  American Integrity Insurance Company of Florida

  Date: 02/07/2024

  Floridas property insurance market has been in disarray the past few years due to roof claim and litigation abuse. These abusive practices have been a primary driver causing home insurance rates to skyrocket in our state. In 2023, Florida lawmakers passed legislation that significantly helps to reduce the incentive for frivolous lawsuits. While there is still a huge backlog of lawsuits yet to be settled, we are hopeful that this litigation will help curb the rate increases that all Florida home insurance customers have had to suffer these past few years.

• Review fromDarren M

  Date: 01/27/2024

  5 stars

  Darren M

  Date: 01/27/2024

  I had a claim with both my a/c units within a few days of each other. The claims adjuster found coverage on my policy and paid out the claims. I found the claims process as a whole easy and am happy with the outcome.

  American Integrity Insurance Company of Florida

  Date: 02/07/2024

  ******************,
  
  
  
  Thank you for being a valued customer of American Integrity. Were so pleased that you found our claims service easy and straightforward. It is our pleasure to help our customers quickly recover after a loss. Thank you for the kind words and for your business. We look forward to serving you for years to come!

• Review fromScott C

  Date: 01/11/2024

  1 star
  Horrible customer service,once you file a claim,they become ghosts, no reply or update on my claim, getting the runaround

• Review fromJorge V

  Date: 01/08/2024

  1 star
  The worst insurance I got for my home. I requested the claim and then They tried don't pay.

• Review fromPaul N

  Date: 12/14/2023

  1 star

  Paul N

  Date: 12/14/2023

  They are not worthy of even 1 star. A claim has been filed and they made one payment and closed out the claim. The recoverable depreciation has not even been paid out yet. Been calling and emailing for months like 5 months to have this settled. I should have been more cautious as when the claim was 1st filed, they switched through 3 or 4 adjusters. I have even included my agent and finally someone replied, and when I went provide the additional information, I still have no update or status. Their customer service is the worse and they do not return your calls, even when escalated to a supervisor. How can this not be criminal?

  American Integrity Insurance Company of Florida

  Date: 12/18/2023

  ************,
  
  
  
  Thank you providing some of the documents for the completion of the work. We have evaluated and released the depreciation. This has previously communicated and all should be resolved. Please reach out to your adjuster if you have any additional questions.

• Review fromSonnett C

  Date: 12/13/2023

  1 star

  Sonnett C

  Date: 12/13/2023

  We had extensive flooding in my home. My family members include my extremely special-needs 38 adult brother, but mentally 3or 4 . he has severe medical problems on 4 L of oxygen and on a BiPAP machine. He doesnt understand and ask Cy go home now ? . My mother has severe medical needs and was just diagnosed with very serious illness. we cannot get our insurance to pay for our rental. We only have $5000 in rental and, I was able to rent a place for my mom myself and my special-needs brother. The owners of the place have been waiting for their rent and theyre putting great pressure on me. I constantly call American integrity, and the adjuster is trying to get them to please pay the rent. Invoices been sent up to upper management for approval for months . Its only $5000 insurance company ! just to keep my mom and my special-needs brother in a home until you guys pay out the money youre supposed to pay out. I cant wait for the response when people see what kind of person the president and the board members are like . the damages and the medical treatment for my brother and my mom because of the great trouble that youve caused us The contractors inspection showed that we had almost $200,000 in damage, they will not answer to the adjuster who has been trying to get them to approve the additional monies. Weve had workers walk off the job not able to pay them. We havent come anywhere near moving in the house was torn down inside all the way from concrete floors, be totally plumbed and electrical flooring new walls, etc. never got the report from the roof. all furniture my brothers special bed, etc had ripped the whole kitchen out all the bathrooms had to be ripped out. There was mold everywhere . Everything had to be ripped out. We dont know what were gonna do. Why cant they even pay $5000. They keep a mentally challenged and medically challenged brother and my medically needy mom in a home. Shame on you! American disability act is notified.

  American Integrity Insurance Company of Florida

  Date: 12/19/2023

  Dear *******,
  
  
  
  Were sorry your home has experienced damage. We have evaluated your claim and issued all payments available within the applicable limits and coverages available. We hope that the contractors can expedite repairs and get your family back home as soon as possible.

• Review fromJosiah N

  Date: 10/23/2023

  1 star
  Getting claim money out of them is like pulling teeth. It has been months, MONTHS of their bs. These people are practically criminals, robbing Floridians blind and not performing the services we pay them for. Mobsters.