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Business Profile

Light Fixtures

Euro Lights & Electric Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Fixtures.

Complaints

This profile includes complaints for Euro Lights & Electric Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Euro Lights & Electric Group, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2022

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 9, 2022 I purchased online with AMEX two Nova oog -torchiere floor lamps for $5548.92. I kept checking in by an email and phone call and I was told that they had to be made in Europe, and because of Covid they were having some trouble so the shipment would be delayed. I continuously called and emailed over the next months and each time they would say it was coming and then I would get a notification that it was again delayed. I continuously called and asked for my money back, but they barely responded. And when they did, they said I could not get my money back and I need to wait for the delivery. Most recently I was told it would come in January 2023. However, this week I received a notification that the company is no longer in business. they told me to contact AMEX for a refund, but AMEX said they only can help out within 60 days of purchase. AMEX suggested that I contact you at the Better Business Bureau. I have all my correspondence as well as my purchase receipt. I want to know what I can provide to help you investigate further and get my money back. Thank you very much.

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May of 2022, I placed an order for a hanging light ($442 dollars, order ****) immediately the tracker online did not work and would land on a broken link. I contacted customer service they told me delivery was in 8 week end of July. End of July comes, tracking link still broken, customer service tells me that there were delays with the shipping carton. End of August arrives- still no word on my order , no working tracking link. I contact them and ask what is going on with my order. **************** then responds "Oh! was just about to email you, the order was not on the carton when the ship arrived ,sorry!" They said a refund would be processed in **** business days it has now been ONE MONTH, no refund and NO responses from customer service. They have gone totally dark. THis business is a fraud. They are taking money and not shipping product.

    • Initial Complaint

      Date:09/23/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a light fixture 2 months ago and have not received it. Nobody answers the phone number listed on the website, and they are also not responding to my emails. The funds were taken from my bank account and I will be disputing if I do not hear back and receive the item.

    Euro Lights & Electric Group, Inc. is NOT a BBB Accredited Business.

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