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Business Profile

Window and Door Installation

HomeNation Windows and Doors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed a contract to have 2 self storing storm doors installed. I have been advised 4 different dates of installation and still have no doors. Salesman ********************* recently informed me of his pending vacation stating no further installation dates could be promised until his return. I asked ********************* if he is directly involved with installation - ********************* informed he is not part of installation team. I did ask for a refund of my deposit when I was informed of ******************* vacation as I do not see the reason to pend my installation. I was advised owner ************************* would contact me. I have had no contact from Home Nation since then. Phone number for HomeNation disconnects immediately when dialed and emails come back as undeliverable. At this point I no longer have any faith in this organization or staff and would like prefer my $750 down payment to be refunded immediately.

    Customer Answer

    Date: 08/25/2023

    Since I first filed my complaint against HomeNation a subsidiary of ************* they have released me from my contract and refunded my deposit of $750. 

    This ocurred after many phone calls and several delays. I finally received a paper check from HomeNation for $750 on Friday, August 4, 2023. I have deposited their check and I am waiting for this check to clear as I have very little faith in HomeNation's integrity at this time. 

    When their check clears successfully I will amend my recommendation of HomeNation. 

    Thank you for your due diligence following this matter.

    Sincerely, 

    Vida ******* 

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deposit was issued for window replacement at our condo ************************************************* **.The entire building contracted with ****** to have our windows replaced. Some windows have been completed but ours was not among them. To date we have been unable to get any information from the company related to completion of the job. The deposit was cashed in 2021.

HomeNation Windows and Doors is NOT a BBB Accredited Business.

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