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Business Profile

Property Management

HomeRiver Group

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for HomeRiver Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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HomeRiver Group has 51 locations, listed below.

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    Customer Complaints Summary

    • 610 total complaints in the last 3 years.
    • 181 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/22/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a lease agreement with home river group several weeks ago. As I was unable to move (**** to ***** - out of state. They left my children and I effectively homeless) in due to HRG's failure to communicate and uphold their own obligations. My goal is to be assured that the lease is dissolved so they can't impact my credit and refund in full the $2,300 I paid them. Timeline of events below:I signed the lease, Paid $2,300 as required, Set up utilities per the lease and provided to multiple people within HRG -Move in was scheduled for 2/15 -9 am I requested the lock box code. They said the ** would be in touch.- Three hours later no response.- I reached out to ************************* - who said I hadn't paid anything or set up utilities.- Sent her screen shots of the tenant ledger and proof of utilities - Two hours later I was told accounting made an error but that I was good to move in while they correct it on their side - 3pm 2/15 upon arrival at the property it was discovered that HRG gave my lock box code to the incorrect tenant. Seeing as there was a man already moving into my apartment.- 2/15 unable to move in due HRG. The man moved out that night. Leaving me the key for the following morning -2/16 9 am took photos, started moving my belongings (none of the touch up paint or repairs were made and previous tenants belongings were in the kitchen still)-That afternoon I was once again told I was unable to move in until I make a payment and set up utilities - I asked for the property manager for explanation and clarification. No response - Called the office and still no response - Messaged ************************* that I stopped moving because I am not confident I am authorized to move in. - Friday morning I call the office again and nobody can answer my questions, provide clarity or confirmation -Turns out ******** the property manager quit and nobody has visibility to what went wrong - Friday afternoon I picked up my belongings and locked the apartment back up. HRG is holding $2,300 and was requesting an additional $1,900 without a cost breakdown. At the same time refusing to acknowledge the original payment. Rose from HRG called at 4:50 pm MT on a Friday evening before a holiday weekend. Left a message but No information, clarification or anything was provided. Obviously, this was a huge miss on HRG. No idea what went wrong. I was moving my belongings from out of state and with the complete breakdown in communication from HRG I was forced to make alternative living arrangements. This company has wasted my time, resources and put my family and I through undue stress. Had someone called me on 2/15 we may have been able to sort out what happened. But I was out of time, 72 hours past move in and nobody could help me. The key was dropped off to the *********** office. Photo provided to HRG. Utilities were turned off as I was not authorized to live there.Tomorrow morning marks one full week with no action to find resolution or clarity from HRG. I took three days of PTO to make this move happen. They refuse to communicate with me and have stolen time, money and resources from me. They are a national chain management company I should be able to trust that they will uphold their own contracts. I paid the ***** state bar for an attorney referral to protect myself. Truly hoping it doesn't come to that. Looking forward to speaking with you in hopes that BBB can assist me. I'd be happy to forward my email communications shoeing my every attempt to work this out. Thank you so much for your time.

      Business Response

      Date: 03/01/2023

       We have addressed this issue and we will be refunding the deposit as soon as possible. 
    • Initial Complaint

      Date:02/22/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HomeRiver transferred our electric account to a different provider without informing us. It added the disputed electric bill to the rent for month of Aug 2022 as if the electric bill was part of the rent. It also did likewise for the month of Sept 2022.On Sept 2, 2022, I sent an email to HomeRiver that I never came to an agreement on the disputed electric bill. I offered to pay an amount that represents what I would have paid for electricity if the previous account was not canceled. HomeRiver flatly refused this offer.On Saturday, Oct 1, and on Oct 2, 2022, I attempted to pay rent for the month but HomeRiver deliberately froze the account making it impossible to use its payment portal.On Oct 3, 2022, an HomeRiver employee contacted me that she have spoken with her supervisor and that HomeRiver will be crediting the disputed amount to my rental account. As at this point, it was still impossible to use the platform to make rent payment. So, we had to wait for the platform to function to make the payment, and also wait for disputed amount to be credited to the account. I eventually setup payment via the Recurring Payment page in the rent portal on Oct 3, 2022 (at 11:31 PM) for the rent to be drawn on Oct 4, 2022. My belief at this point was that the issue of the disputed electric bill has been resolved, and that delay in paying rent for October 2022 was not caused by us but by unavailability of HomeRiver rent payment platform between Oct 1 and Oct 3, 2022. In spite of this, HomeRiver still sent me a late payment fee for month of October, and it still continue to request illegal fees irrespective of the fact that I have been paying rent as at when due. HomeRiver created another problem in Oct 2022 with a false offer to resolve the previous problem by offering a deceitful promise to issue a credit to the account. HomeRiver intentionally froze our rental account between Oct 1 and 3rd. HomeRiver firm have to take responsibility for such unethical conduct.

      Business Response

      Date: 02/24/2023

      There was a mixup with their utilities - the property manager requested a transfer of the water to our name but all of the utilities were transferred instead. We did bill the tenant back for the electric bills and they requested that we bill them based on the provider they use, which we did end up doing. This charge adjustment is on the tenant's ledger dated 9/2/22 so I do not know why they claim we never resolved it. At no point during this process were their tenant portals "frozen". We also credited them Sept 2022's late fee, dated 10/4/22. They have also blatantly refused to pay rent due to a flooring issue - a vendor was dispatched but denied entry so they were charged a trip fee. To further try and resolve this, we waived the trip fee (dated 1/17/23). 

      The tenants have paid their rent, but have not paid all of the utility expenses which resulted in late fees from October through February.  Waving any late fees was approved by February 17th. 
    • Initial Complaint

      Date:02/21/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed a lease through this company 3/15/2022 and it was the biggest mistake getting in with this company. It's a problem every single month, something new. First let's start with how they charge you for extra things but in no where in the lease it states that is what is included with renting from them. And if you dont pay those extra fees with you rent that hit you with late fees. Continue a couple months down the road they hit you for late fees, even though your rent it received on time. We finally caught on that they were scamming us by of those "late fees" for no reason but agreed. We have it where we get informed mail and we see when its dropped off and the signature of who received it now. And guess what another late fee on top of over **** dollars of rent is not with the other money order of 750 but kicker is they were mailed together in a priority envelope and the same person signed for it as usual. Fraudulent crooked company to the fullest, they are messing with people roofs over their head and money!

      Business Response

      Date: 02/28/2023

       The resident coordinator noticed this tenant usually mails their full payment in by 2 different money orders. She immediately reached out because she was told the corporate office was having a lot of back up and issues with payments due to the bad weather and followed up with the tenant just to make sure they did in fact mail in both payments.

      The resident coordinator has been waiting for the other payment so that she can request to have the added late fee removed. These tenants have only received one other late fee charge, which they did not pay and ended up using their late fee waiver for last year.

      Customer Answer

      Date: 03/01/2023


      Complaint: ********

      I am rejecting this response because: There are plenty more late fee were trying be to added. Would have loved to talk to corporate when we called numerous times but this smart and unprofessional response was expected from this company.I have to stand my ground and get smart right back to get them to investigate these "fees". I finally started catching on to the "fees" and that's when the late fee was taken off, but couldnt wait to add more fraudulent fees.  This is a very unprofessional & unorganized company & wouldn't recommend to anyone. We can not wait to get out of this lease and get our deposit back and be done with this company! 

      *************************

      Business Response

      Date: 03/08/2023

      There have been no extra fees added. The system automatically adds late fees after the 5th of the month, per the terms of every lease agreement. Because we were waiting for the accounting department to apply their payment, a late fee was added, but was removed once the payment was applied. We are not adding any extra fees to the tenant's ledger. 
    • Initial Complaint

      Date:02/16/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HomeRiver Group manages the property that I rent on behalf of the owner. Since I first began my lease they have been negligent in their communications with me. The most recent issue concerns me being charged for services that were not rendered, and changes being made to my lease renewal without adequate notice or communication. Firstly, I will address service I was billed for by the company, which was not rendered by the company. On my first lease, which was signed 2/14/2022 it was outlined that I must pay $10 a month for the ***** Filter Maintenance Program." This program was to ensure that I received a replacement air filter every ************************************************************* my first 12 months of renting. I communicated to the property manager ************************* via text on 7/9/22 that these filters were not being received. I was told that the issue was that the dimensions for the air filter had not been entered on her end, which resulted in no filters being sent. However, even after this communication I did not receive any air filters and I continued to be charged $10 per month. My first 12 months lease ends at the end of this month and is set for renewal 3/1/2023. On 1/9/23 ******* sent us an email stating there would be an increase in rent from $1,190 to $1,250 if we chose to renew for 12 months. There was no mention of any other increases or changes at that time. I responded, stating that we would be happy to renew our lease, but again asked that the issue of the air filters be addressed. I requested either reimbursement of the $120 that we had paid, or at least had the courtesy of having the $50 renewal fee be waived. Unfortunately, this email was never responded to. Instead, we simply received a short form to indicate that we wished to renew. After submitting this, we then received a full lease on 2/13 that had to be returned by 2/15 or result in an additional increase. This new lease renewal has added fees that we did not agree to.

      Business Response

      Date: 02/23/2023

      ******,

      We regret that your experience with us has not been up to your expectation,  In an effort to remedy this, your concerns were brought to my
      attention.  We have credited your tenant account the amounts that were charged for the filer service during the first year
      of your tenancy.  This was completed on 2/17/2023,  In addition, it was determined  the notification about our new Resident Benefits 
      not included in the original renewal review.  Homeriver Group will be sending you a lease modification to remove the charge from the lease for that program.

      We hope that taking these actions will again earn your trust and enhance your tenant experience with us.


      Regards,


      **** House, Regional Operations Manager, HomeRiver Group
      Mid-Atlantic and ************ Regions


      Customer Answer

      Date: 02/28/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      However, although I signed the lease modification on 2/23/2023 we were still charged $39.95 for the Resident Benefits Package on 3/1/2023. I believe this may be due to the fact that the Landlord still has to sign the modification as well. However, I cannot consider this issue resolved until I am certain that the adjustment has been made. My property manager has not replied to the last two attempts at contact I have made regarding these issues. 


      Sincerely,

      ***************************

      Sincerely,

      ***************************

      Customer Answer

      Date: 03/31/2025

       
      Complaint: 19405401

      I am rejecting this response because:

      I have been living in the same property since 02/2022. Each year, I am confronted with bureaucratic challenges that are the result of incompetence from both my direct property manager and HRG as a whole. It should be noted that I have filed a complaint previously. This year of my renewal, March of 2025, I have exhausted all efforts to work with my direct property manager - ******* *****. I have discussed opting out of the Resident Package Benefit Fee multiple times, and signed an opt out form on 3/12/25. Yet - I have been charged RPB fees, My rent was recently assessed incorrectly. I paid what was due, and I was subsequently charged a late fee of $235 that was assessed mid month as a correction of HRG. I am continually charged erroneous fees while being assured that the fees in question would be waived. And while I have consistently communicated in the interest of resolution I have been accused, blamed, and left without support. I have paid fees in the interest of "keeping the peace" and I have been taken advantage of. I have records to show as much. I have not been presented with a lease to sign since my renewal term beginning 3/25. I would like to sign my lease and fulfill my obligations, but *** representatives have not allowed me to do so. As a resolution, I simply ask that someone reviews my account to remove erroneous charges and confronts the incompetence of ******* *****. I have been fed false promises and have been provided with incorrect information. Often, I need to direct ******* and guide her to complete the tasks of rental renewal. Generally, she does not trust my guidance but there is evidence in the fact that there is no lease that has been signed for ************************************************ for the term of *********. This lack of support is unacceptable and refuse to be taken advantage of as a renter. O have actively communicated to preemptively confront issues and the mismanagement that I've been faced with is incredulous.

      Business Response

      Date: 04/07/2025

      HomeRiver Group acknowledges Mr. ********* previous complaint, which was addressed promptly and appropriately.  Please note that this initial complaint is unrelated to his most recent concern.


      Mr. ******* maintained renters' insurance, which was acceptable until his roommate vacated the property on January 30, 2025.  This necessitated an update to the lease and its supporting details, such as his renters' insurance.  On February 28, 2025, Mr. ******* was notified to upload updated renters' insurance.  He later notified Property Manager ******* ***** via text on March 12, 2025, that he submitted his renters' insurance to Second Nature.  HRG is currently awaiting confirmation from Second Nature regarding the proper upload and the outcome of their review.  To clarify, Second Nature is our partner that handles renters' insurance reviews, and the same entity Mr. ******* (per his text) stated he made his submission directly to them on March 12th, 2025.


      For your reference, I have attached the *** opt-out form that Mr. ******* signed on March 12, 2025, and the lease modification that removed his roommate from the lease.  The review process is underway with Second Nature, and Mr. ******* is aware that the $10.95 fee will be removed upon completion if the review deems his insurance acceptable.  If his insurance does not meet the requirements, the fee will remain until he updates his policy.  Therefore, we must await the review's conclusion before adjusting Mr. ********* ledger.  We anticipate a positive review from Second Nature, enabling us to remove the $10.95 fee, as per our agreement with ************************************** has any questions regarding his submission, its receipt, or the review process, HRG recommends contacting Second Nature directly.  He is aware that they are handling the review as he (per his text) submitted his information directly to them.


      We look forward to resolving this matter quickly for all parties involved.
    • Initial Complaint

      Date:02/16/2023

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We rented a home from Home River Group (***) for approximately a year. Upon moving out we requested an inspection of the property. We could not get a response to that. After we moved out we received a charge against the Rhino Policy (and insurance policy *** recommended as a replacement to a security deposit) saying there were costs we needed to pay from our move out. We called and emailed several times to get more information on the charges and discuss them. Again, no one would respond. Eventually we received and anonymous letter with a little more description of the charges. But it was not from anyone we could respond to. It ended with threats to our credit if we do not pay. Additionally, during our time of moving out the *** people entered our home when we were not there with out permission, moved our property, possibly took some of them (have not verified yet because we are still unpacking from the move) and changed the locks on the house, while we were still in our lease. I sent the attached letter to several *** employees responding to the charges. We photographed the home after we moved out and cleaned the home to prove that it was clean and undamaged.

      Business Response

      Date: 02/23/2023

      The resident has submitted a security deposit dispute. A response has been sent to the resident and documentation was provided for all charges.
    • Initial Complaint

      Date:02/14/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jan 9, 2023, 10:37 AM EST Claim #:***** Policy #:#CD91-001583-00 Amount Due:$1,635.00 Claim #***** was filed on your policy for Excessive Wear and Tear by the Property Manager to provide coverage for the following losses: covering landscape and paint.This rental company is trying to make us pay this fee. We moved out of this property about 3 weeks ago and now they have filed a "bogus" claim against us for landscape and paint. When we rented the property last year the property was listed "as is". Our realtor informed us that this agency would not update or fix anything prior to us moving in . While renting this property we experienced water damage and **************** issues. We were the victims here. We paid our rent on time, cleaned the property daily, and cut the lawn every to weeks. We are not obligated to pay them this fee. They have yet to send us any pictures of the damaages that they claimed we caused.

      Business Response

      Date: 02/24/2023

      Attached are photos from this resident's move in, taken by the resident themselves, as well as the photos we too upon the resident vacating the home.  In the photos, you will see the distinct difference between the condition of the landscaping/mulching between to the as well as the condition of the walls and paint.  

      Due to lack of care for the home, the owner accrued a charge to place the home in the same condition as it was given to the ****** minus life expectancy of paint.  

      This is also reviewed by a 3rd party company, Rhino, which would approve or deny claims on deposits in which in this case, they agreed to the claim and sent the required funds to us.  Rhino agreed to the $1635 cost in damage caused by the resident as we do also have to submit an invoice for the work done in order for payment.

      At this time, the charges have been reviewed and justified by separate parties and agreed upon that the charges are accurate and will stand.
    • Initial Complaint

      Date:02/13/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I I'm not going to give this company not even one star they're the worse management i ever deal with. the person who was managing the unit never pickup the phone and never return my call back. My fridge stop working they refused to repair or replaced. I was without a fridge for two month until my lease expired. my window shade stop working again they refused to replaced or repair. if you rent from this company you're making a big mistake this are the worse of all the lasing company and they're giving a bad name to other leasing company. this one bad.

      Business Response

      Date: 02/20/2023

      The tenant submitted a maintenance request for the refrigerator not working.  Our Triage team informed the tenant that according to his signed lease agreement, Sec 18d(3), that it was a tenant responsibility:
        (3) Appliances or Items that will not be Repaired: Landlord does not warrant and will not repair or replace the following, if applicable Security System, Refrigerator, Washer and Dryer. The following additional items will not be warranted, repaired or replaced by *********************************************************** has motorized shades which require a regular change of batteries.  The tenant called me to report a couple of the shades that were not working with the remote. I immediately submitted a maintenance request for him on 9/22 and our vendor promptly visited. We never received another maintenance request regarding the blinds not working.

    • Initial Complaint

      Date:02/13/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid in full a whole year rent and have been relentlessly harassed and threatened wive eviction before lease is ip

      Business Response

      Date: 02/20/2023

      This was a situation of a lease back on a home sold to our client. The tenant did pay a large lump sum at the closing of the home however they did not place the utilities in their name causing additional fees not accounted for in the original agreement. The pet fees that were added have been removed as those were accounted for in the total but the utilities are extra cost and tenant responsibility so those fees are valid and have drawn from the amount paid each month making the tenant now short on rent funds due. We have been more than professional in our correspondence to the tenant to explain the balance due and removed the unnecessary charges as promised. 
    • Initial Complaint

      Date:02/08/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As you will see on the original lease agreement my rent was ******* signed on 3/25/2021 as well the fence addendum was completed on 05/18/2021. Taking the rent up to ******* for ARG this was my rent for the year. It was never discussed with me at the resigning of the lease that there would be a ****** on top of the rent increase. As you can see the addendum was signed in 2021 ARG. I never discussed a fence addendum with the Home River Group. I am not sure how this amount can be added to the end of the lease? I am looking to have some clarity as we move forward; thank you so much for your time and have a great day.

      Business Response

      Date: 02/15/2023

      This has actually been researched and the ledger is being corrected. 

      Customer Answer

      Date: 02/17/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I am waiting to see what the final ledger will reflect. I have not been contacted by the office with the completed ledger yet. Until I see the final ledger I can not say I am satisfied with the response given by the company.

      Sincerely,

      Montoyia Key
    • Initial Complaint

      Date:02/06/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Put in a work order thru Meld provided by company 12/28, they sent out someone on 1/11 the tile and foundation is coming up/caving in. The paneling around doors needs to be replaced the tile on the kitchen wall since then has come off. They sent someone last week and it just so happened that the people who renovated the house left tile in the garage, four exactly and other tiles may lift. Everyone seems to waiting for the property manager/owner to approve the budget but nothing has been fixed. I just keep paying them rent. If the owner doesn't want to fix his/her property I don't care let me out of the lease/with documentation. He/her can have their property back to get it right and I can be on my way. No problem

      Business Response

      Date: 02/13/2023

      The work order was dispatched to our vendor to assess the issue .The owner is currently reviewing all estimates to have the flooring repair installed and repaired. The owner will not break a lease for a minor repair at this time. The issue will be resolved in 5-7 business days.

      Customer Answer

      Date: 02/13/2023

       
      Complaint: 19334800

      I am rejecting this response because: The tile was fixed today however, I saw mold a lot of it, black mold underneath the tiles. It appeared to be under the other tiles as well. Requesting someone to come out to test for mold. Since I lived here I have been sick currently sick. Pneumonia 

      Sincerely,

      *********************

      Business Response

      Date: 02/20/2023

      Our vendor visited the property today and completed the repairs. He reports, it did not appear to be any mold under the tile that was replaced.  I have included a picture below of the concrete under the tile.  Also please note it appeared that the tiles were broken from something being dropped on it. 

      Customer Answer

      Date: 02/20/2023

       
      Complaint: 19334800

      I am rejecting this response because: 
      Complaint: 19334800

      I am rejecting this response because: I mentioned mold because the contractor said there was mold underneath the tiles when he removed. He also stated to not say he said it with fear of losing his job. He included that he informed ******. Vendor. Also, I spoke with him after being told by property manager that neither of them saw mold and asked him about because he left his card. He asked if I wanted him to come back out and pay him a small fee to remove the tiles to show that there is mold. I have a witness to the entire conversation. Also, out of frustration I spoke with ****** since he is the vendor a few days ago he said he was also told of the mold. I'm not sure as to why myself as the tenant would make that up. I was not in the room when tile was removed. I have the tiles that were removed. ****** stated that he would contact property manager. The work order was submitted on December 28. That is a common area so from being walked on up until February it started cracking. Nothing fell on the tile and I continuously called and reported and took pictures from when they started lifting and when it eventually cracked. Thankfully the calls are recorded. The pictures provided is of the work completed. The tiles around the area are doing the exact same thing, lifting as the other tiles did. Prove that something fell on them to cause the lifting and it cracked because this is the same response property manager emailed to me. The work completed is not up to par per pictures. The same pictures plus were sent to Vendor of the work. I'm not understanding why there is a dispute of the mold when that is what I was told. I gain nothing just want to ensure that my health is protected. Please provide an explanation as to why the contractor told me that and the vendor, my health is more important than his job. 

       





      Sincerely,

      *********************

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