Complaints

This profile includes complaints for HomeRiver Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

HomeRiver Group has 51 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  HomeRiver Group

  12906 Tampa Oaks Blvd STE 100 Temple Terrace, FL 33637-1154

• 

  HomeRiver Group

  6620 Southpoint Dr S #210 Jacksonville, FL 32216

• 

  HomeRiver Group|Chattanooga

  1007 Ashland Ter STE 104B Chattanooga, TN 37415-3566

• 

  HomeRiver Group

  2605 Nonconnah Blvd STE 150 Memphis, TN 38132-2128

• 

  HomeRiver Group

  Raleigh Raleigh, NC 27606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ended my rental contract with Homeriver Group on 12/31/2022 and 31 days later, 17 days overdue per the lease agreement, received my move out calculation sheet which stated Homeriver Group has deducted my entire Security Deposit of $1475 and charged an additional $95 for erroneous charges. Prior to this on January 9, 2023 I attempted to contact multiple Homeriver Group associates and was able to get in contact with ********************* an associate for HomeRiver Group Charleston at 4:12pm. Over the phone she confirmed that the move out inspection of the rental property was complete and that there were no discrepancies. She then asked to confirm my new personal address over the phone in order to forward the Security Deposit check. On February 1, 2023 I contacted multiple Homeriver Group associates that directly dealt with my move-out process, including Homeriver Group Corporate, and have not received any messages in return. I am requesting for the business to review the charges and provide receipts for the charges against my Security Deposit. I have listed the associates contacted as well as attached multiple supporting documents listed and explained below. The most detailed is the email to the Homeriver Group Employees as it explains in detail the erroneous charges that they have taken my Security Deposit for.- Attachment 1 Email to Homeriver Group - Attachment 2 Lease for Rental Property - Attachment 3 Move Out Calculation Sheet - Attachment 4 Move Out Checklist - Attachment 5 Receipt for Carpet Cleaning - Attachment 6 Call Log from January 9, 2023 ************************* HomeRiver Group Charleston ********************************** Office: ************ Mobile: ************ ******** ********************* at ********************************** or ************ ********************* at ********************************** or ************

  Business Response

  Date: 02/13/2023

  We did not receive a formal dispute from the former Resident until 2/1/23 . Any issue with the security deposit account would need to be submitted in writing and we would present it to the owner.  This has been sent to the owner to respond to the charges. 

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out a rental application I paid ***** for each applicant with total of 2. I spoke to home river several times. The house had been available several months. It concerned me so I asked and was told no approved application on the home. My application was submitted and I paid 150 for the fee. Then 5 hours later was told the home had an approved application on it. However was told to find another home. I searched and no other homes available this should be against the law. People scamming and taking money only to do a bait switch.

  Business Response

  Date: 02/03/2023

  Thank you for giving us the opportunity to review this. Managers representative has refunded the Managers application fee(s) paid on their application as a gesture of goodwill for all of the inconvenience. The process might take **** business days.

  Customer Answer

  Date: 02/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31, 2023, I applied to rent a home advertised for rent by HomeRiver Group. The ad stated the home was available immediately. I paid a $100 joint application fee for myself and my wife and we spent two hours completing the tedious online application process.The next day, on February 1, 2023, I was contacted by email that my application was incomplete. I found the company unresponsive to messages and unavailable for phone calls, so the process of rectifying the application took literally hours of back and forth texting with hours between responses. Finally, we reached an agreement and our application was finalized and sent to the property owner for approval.Approval itself was almost immediate. I excitedly paid the deposit and first month's rent anticipating a move-in date of February 3, 2023.The next morning, on February 2, 2023, anticipating an email for move-in instructions, I was told by email that there is water damage in the home and it is not ready for move-in. When I inquired how long it would be, they estimated one week. Upon further reflection, I elected to withdraw from the lease agreement due to the material breach of contract and fraudulent misrepresentation that the home was ready and without defects. Exacerbating the issue, I have a young child with a heart condition and two other children with asthma and sensitivities to mold and mildew. Had I been made aware of the water damage on the original advertisement, I would never have applied for the home.I went to the office to put in writing my intent to withdraw and a demand for refund of all monies paid, including the "non-refundable" $100 application fee. I was advised they could not issue a refund immediately and it could take a few days to process at their corporate office. I insisted on a check in-hand before I left the office, as I need the money available for a deposit on a different home. They threatened to call police if I did not leave.Do not do business with this company.

  Business Response

  Date: 02/03/2023

  Thank you for giving us the opportunity to review this. Managers representative has refunded the Managers application fee(s) paid on their application as a gesture of goodwill for all of the inconvenience. The process might take **** business days.

  Customer Answer

  Date: 02/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Home River Group in September of 2022 to rent our home. Things turned terrible once they ************ rented in November on the 17th. A tenant who moved in her background was not checked as promised, they allowed her to use a personal check to pay for security and 1st month's rent. Her rent check bounced, she also lied to avoid a pet fee and had a dog living in our home which later they admitted to. She did pay up her portion in December on the 5th but, once January 2023 arrived no payment. She was then given a 5-day notice to vacate. I later found out this woman had several evictions in 3 counties in ************** over a 10-year period along with foreclosures, and massive criminal court. Her storage unit was auctioned off the same week she signed the lease due to non-payment. Home River Groups communication is awful I've called and called no one answers the phone. They give you one leasing manager who is brand new to the company and cannot offer any help either. I have emailed in the dashboard and no responses at all. We would not be in this mess if we didn't hire Home River Group they falsified advertisements and promises, that were given to us during our appointment. We feel they need to return the leasing fees and also the debt the tenant didn't pay because they caused this issue to begin with because they did not check her background. I was told "we don't discriminate" well an extensive background of foreclosures, evictions, and judgments should have told this company something and with bad credit, she only was forced to pay 1 month of a security deposit. They just didn't care who was allowed to move into our property. This has caused us debt.

  Business Response

  Date: 02/10/2023

  Thank you for allowing us the opportunity to review your dispute.  We have investigated the complaints and concluded :

  1. A background check was run on this applicant, and the applicant qualified to rent the home based on the advertised Tenant Selection Criteria posted on our website. The applicant did have previous eviction filings that you found, but they were outside of the time frame for which a landlord can legally consider when making a decision on an applicant. The federal Fair Credit Reporting Act allows tenant screening companies to access and report eviction court records for up to seven years. As such nothing was missed during the diligence of underwriting the tenant based on what is legally allowed. 
  2. The tenants initial rent and deposit check did bounce. Those funds were ultimately collected on December 5th and distributed to you per the property management agreement. 
  3. It is unfortunate that the tenant lied to us about the pets. When the pets were discovered we would have charged the tenants for the appropriate deposits and pet fees, but at that point the tenant was already in default for non payment of rent and ultimately vacated the property prior to being able to pursue these charges. 
  4. As a Property Management Company we ultimately cannot and do not make any guarantees about how a tenant will treat a property and the condition that they will leave it in. Any charges for damage or theft of your personal property at the property can be charged back to the tenants and if you wish you can pursue that balance through the legal system. We do not pursue those balances as we are not a collection company and it is outside of the scope of our services. We can provide you with any information that you on the tenant in order to do it. 
  
  Upon review HomeRiver Group has performed the obligations under the terms of the Property Management Agreement.  With that said HRG would like to resolve this issue by offering to refund you the leasing fee charged to you in this process for $870. In return HRG would ask that you sign a settlement agreement and remove the current BBB complaint. If that is an amicable solution please let me know and I can get you the settlement agreement for signature.

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charge a month to month rent fee before my original lease ended. I tried to correct the lease signature error prior to the current lease expiring, but no one responded to me until 4 days later which was after the current lease expired. My lease was voided without communication. I ended up paying the month to month rate and late fee because I was told nothing would be done until a balance was paid and my kids and I need a home. After holding up my end of the obligation on the date I said I would, it is now 5 days later and no new lease has been created. I have sent emails with only one response to follow up on the 26th which is the day before I will be charged a full month of the month to month rental rate in which I cannot afford. I just want this business to respond to my inquiries, create another lease for me to sign, and reimburse me for the month to month fee paid last month. This ALL should have been handled more efficiently.

  Business Response

  Date: 01/31/2023

  Both residents did not sign the renewal offer letter aka short lease. The Proof of Insurance was not provided until 1/20.2023. We have been in communication with the resident almost daily. ********************* and ******************************* have both been reaching out to the resident as well as ******. The last update was on 1/23. The Renewals Team stated this was in their queue to send out as of 1/25.

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18892268
  
  I am rejecting this response because: the company is not being truthful, please see attached correspondences. Up until I contacted BBB and posted a ****** review, I was not getting responses daily. I received responses telling me to pay my balance daily and thats all. Once my balance was paid and my renters insurance and *************** was provided, no one answered my questions in reference to my lease renewal. The Regional Manager reached out to me after seeing my ****** Review and she has been the only one responding to my emails. Only after she contacted me, was when I received a lease renewal. Then they post-dated the lease for the following month so we still have to pay another $100 month to month fee and a full month to month rate for February if not adjusted. This company harasses you if you do not pay your rent by the 1st although its not considered late until after the 5th. But they cant give you a courtesy call that there is a lease error that was signed 2 months prior to your current lease expiring. This place is a joke with very poor customer service. 
  
  Sincerely,
  
  Rotika ******

  Business Response

  Date: 02/09/2023

  
  The lease has been executed and is already with accounting to apply the necessary adjustments. We shall not be considering his February month as a renewal because he signed post-start date (2/1/23). But we did and executed this lease accordingly. It's just that the February rent is already in the ledger at the time that this was executed. Thus, it is our accounting team that will make the adjustments.
  
  We sent her the initial renewal notification back in September but it got expired by Docusign because the other tenant *************;was not able to sign within the 3-month timeframe. We sent another renewal offer, suppose to start on 3/1/23 but per property manager, the tenant is attempting to resolve the matter quickly and has requested for the lease to start on 2/1/23 which was approved by the portfolio manager. So we worked with the tenant to have her full lease start on 2/1/23 even when it was sent on 2/2/23 just to accommodate her.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 26 2022, submitted a work order that main floor furnace was not working. Technician came out and got it working but said if it stopped again it would need to be replaced. On January 6 2023 I submitted a work order that is was not working. Heard nothing, on Jan 10 2023 I called the maintenance company and they said they did not have an approval in the system. I contacted Homeriver Group again, notice I am the one following up here, and manager said they didn't have a quote in, only recommendation. It is now Jan 14 2023 and nothing has been done. Repeated attempts to reach them go unanswered.

  Business Response

  Date: 01/26/2023

  Thank you for allowing us the opportunity to review. Our vendor found that on 12/29/22 the property had 2 units. The upstairs heat was working and they were able to temporarily get the downstairs unit working at that time. On 1/6 -  the quote was received and the approved work will be completed today 1/26/2023. We will be sure to follow up as well to confirm once complete. Thank you for your patience during this time. We understand the concern and are happy to be able to provide a resolution. 

  Customer Answer

  Date: 01/29/2023

   
  Complaint: 18814251

  I am rejecting this response because:
  

  Well for one, it's Jan 29th and still no heat. Their timeline is dishonest. At every step of the process I had to be the one to follow up with the vendor, then make repeated unsuccessful attempts to make sure the process was moving along. I have over 25 calls to their emergency help line because the property manager would not respond to me, her voicemail box has been full the entire time Homeriver group has been in charge of maintenance. 6 days after the 2nd Help request, I had to follow up with the property manager, only then did she look into it and couldn't find the quote, only then did she reach out to the Vendor. NEVER ONCE did she reach out or respond to me.

  I was told multiple times on the emergency phone that they were escalating it, yet nothing happened.

  The screenshot attached was taken on Jan 11th, and as I said, it is Jan 29th and still no heat, and no updates on whats going on unless make multiple attempts at contact and in reality, I only received any follow up after I submitted this complaint. Then they showed some interest but it quickly waned.
  

   

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/06/2023

  Thank you for your patience. We appreciate your feedback and help with coordinating with our vendors to have the work completed. We have confirmed that the heat has been repaired and there are no outstanding issues. We apologize for any inconvenience you have experienced. If you have any *************** please reach out to us at ************ to speak directly to a manager. 

• Initial Complaint

  Date:01/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter recently moved in to one of their properties. The gas furnace stopped working on. Friday evening. The temperature was in the 20s-30s. She called the company and sent out a maintenance man who didnt have a ladder to access the furnace that is in the attic. Said he would be back but never showed. We continued to cal all weekend and still no one came back out. As of now, Monday afternoon and more phone calls no one came out. She has had to use her stove for heat (their recommendation ) and other space heaters. Very poor customer service. Obviously do not care about their tenants. Im sure her electric bill be have a large increase due to this.

  Business Response

  Date: 01/23/2023

  The Resident lost heat on Friday and by Tuesday her furnace was repaired. Many times we are at the mercy of our vendors for repairs such as these. Their scheduling is very tight and they tell us when they can get there. If we are informed a vendor can not do the repair, we look for other options. The vendor did leave space heaters for the resident until he was able to return. We reached out to the resident by 01/17 and she informed me everything was good.

  Customer Answer

  Date: 01/24/2023

   
  Complaint: 18819608
  
  I am rejecting this response because: I believe they could have called many local HVAC companies but chose not to since it was a weekend and probably would have had to pay extra due to it being a weekend. I feel they could have done more. Little space heaters do not help much when temps are that low and just run up an electric bill. Plus when they did show up they did not have a ladder to access the furnace. I took my own ladder in the hopes if they did return they had access but they didnt not even return.  Very poor customer service.

  
  
  Sincerely,
  
  Ellyn Board

  Business Response

  Date: 02/02/2023

  Our company has policies just like others that refrain us from using just any vendor. There is a screening process that all vendors must go through to work on a Home River property. They need to provide credentials, insurance policies and more. This vetting process can take up to 30 days to complete before a vendor can work and be paid for their services with our company. This again is very standard practice in all areas of rental properties especially those managed by management companies. Due to this we were not able to call another vendor. We are always on the lookout for new vendors in all lines of work like HVAC, plumbing, carpentry, and cleaning so our list can grow larger. 
  We are always at the mercy of the vendor and most of our HVAC vendors do residential homes and apartments. Their workload in the winter months is incredible and we are always at the mercy of their schedules. If we could have offered after hours services we would have.
   Needing a ladder to reach a furnace is not a normal occurrence, however I apologize that it was not made aware to the vendor that they would need a ladder and I hope our team learns from this and can ask questions of the resident to see if tools such as ladders are needed in the future. Thank you for providing yours for the vendor to use. We have team members out of state, out of the country and locally. If you called in a work order, it is possible this person lives in a different country and has never seen the house to know a ladder would be needed for a furnace repair because again that is not normal. 
  We apologize for your experience but I can assure you we did all we could do to get you heat as soon as possible. 

  Customer Answer

  Date: 02/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ellyn Board

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint is regarding Home River Group ****** *******. I have attached over 60 emails, listed the over 30 calls. I have had not support or contact with Home River Group; we moved onto a property $2200+ in rent; to discover a massive water leak; used all available contact numbers - including the emergency number and received no response.We were being relocated here and move in was delayed due to no accessible water. I paid everything in full beforehand as a responsible lessee. The home had not been properly vetted; this was apparent upon arrival. Clearly deceptive because documents associated with lease stated in the numerous times the home was vetted, sent to me before hand. I arrived 3 of the smoke detectors were beeping, the neighbor walked over and let me know they had been hearing the chirping for at least 3 weeks.lights, were left without bulbs or did not have bulbs or didnt work,, keys were not working. Of course we replaced at our expense (not the complaint). No water is the complaint. HR was notified the day we arrived, no one would assist. We found out the leak was under the slab and could be throughout the entire house - plumber confirmed.Utilities bill for that timeline was well over $450.00 - that we are expected to pay.All this has been documented very well.The lack of response from Home River Group is reprehensible. Storing our home goods cost an exorbitant amount. We requested HRG help with resolving the water bill and crediting the rent since the delay was caused due to their oversight. The moving company charged over $3000.00 for delivery delay.We have been threatened and told as the lessee we have NO rights.Please assist with this BBB complaint filing. I am unable to submit supporting docs - file says it is too big. Please advise.

  Business Response

  Date: 01/23/2023

  We reached out to the tenant and informed them that we would be processing an additional $200.00 credit on the account to offset high water bill charges due to the leak.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Current ******* in one of the properties that they manage and have been for 3 years. Property orginally was managed by another rental company and Home River Group bought them out about 2 years ago. As a *******, I am required to submit work orders for issues to be fixed as part of the lease. In March of 2022, the house flooded and it took many months and mulitple work orders, non stop hounding them to fix the damage to walls, baseboards, and flooring. I have placed several work orders that date back to September regarding issues with exterior doors, inside home repairs and etc and never get addressed. The company "closes" the orders without ever actually fixing the issue. I resubmit orders and same result. Property manager, property supervisor and VP of operations do not resolve issues. I have been waiting over a week for an updated lease which was legally to be furnished to me prior to Jan 1 2023. Despite muliple phone calls, emails and etc. work is not completed, staff's excuse is "that is so and so's job" and then when I reach out to that person, no response. Company is in direction violation of their own lease by not resolving work orders in a timely fashion.

  Business Response

  Date: 01/18/2023

  Thank you for your review, and after looking into all the information I see that your lease expired on 12/31/22, and you were sent a lease renewal offer through DocuSign on 11/21/22.  From my understanding you had some trouble opening and signing the lease renewal offer through DocuSign, but in review of your Property Managers emails I was unable to find anything reporting the DocuSign issue. On 1/3/23 we sent you the lease renewal offer via PDF to print and sign, and once completed and returned that was sent to our Renewals Team the same day for processing.  The full lease renewal offer has been sent to you again via DocuSign and once you sign the renewal offer and it's executed we can have your tenant ledger corrected.
  
  In regards to the repair issues that were reported we have created a work order describing the issues you mentioned and have assigned that to a contractor requesting that they repair the issues within our pre authorized spending limit with the homeowner.  If the repairs exceed our pre authorized limit a bid will be provided and forwarded to your Property Manager so he can pass it onto the homeowner for review/approval.

• Initial Complaint

  Date:01/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about a house that was for lease in ******** ***** filled out the application and was approved. I had a move-in date of December 17 home river group told me I needed to get the lights and the water cut on which I did/tried. I was never able to move into the house because the house was not inspected when I went down to get the water turned on. I was told the house would be inspected that week which it was and it did not pass inspection. I was in told repairs would be done, and the house would be reinspected the following week which it was done to my knowledge from what I was told, and they have again did not pass inspection. I was supposed to move in December 17. They kept pushing it back, pushing it back after about a week and a half two weeks I told him I was no longer interested and that I would like a refund I paid them $1895 deposit $1895 for the first months rent $150 application or administration fee and another $44.95 for some program for renters , they agreed to return the deposit the first months rent and the $44.95. I was told I would have a check within 24 to 48 hours and this was like I said December 17 here it is January 9 and I still have no refund I have called every day I have text I cannot get anybody to return my phone calls. I get emails returned to me saying I will get a refund but I have not received that refund , I still owe the electric company $200 because the lights were turned on and then I finally had to disconnect them when I realized I was not going to be able to move into the house. They keep telling me that people are in meetings or somebody will call me back. I cannot get a hold of anybody other than customer service and they give me the runaround and say they cannot get a hold of anybody , I have held off disputing the charges with my bank because I was told I was getting a check Would be returned the same way I received it which was with my debit card. I checked my bank account and ma everyday and haven't received

  Business Response

  Date: 01/26/2023

  *****,Thank you for your review and I apologize for the issues with your move in and delays, issues, and inconvenience caused by the city inspection requirement. In reviewing your account I see that a fund was processed via check and was mailed out on 1/11/23 by certified mail so you should have received the refund at this time, but if you have any additional questions please let us know.Regards,HomeRiver Group