Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once we were able to get back into the house and all sealer dried it became clear that there were many issues with the job including leveling of the sealer and patch color. I have since tried to contact all employess I delt with including th owner and it seems like the owner passed away andno one will return my calls. I'm now out of pocket ******* and a floor needing more repair.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  dr. ********************** refinished my ********************** floors. very very bad work. they totally destroyed my beautiful floors. they came back to re due them, they were a little better but still very bad. i contacted them again, they said( it hasn't even been a week yet). i don't know how the floor is going to change by itself. the self leveling coating they used is not leveling. now it's been a month and the floors look the same, very bad. they just don't have the ability to do the job correctly. they were very unprofessional about there arrival times and amount of time it would take to get the job done. they didn't arrive until after 12:00 pm, at 11:00 pm they told me i couldn't walk on the floor for 24 hours. they didn't leave until 2:00 am. i had to get a motel room last minute. these people are hacks. don't let them near your property if you care about it. they will destroy your floors. guaranteed. i don't want anything. i just hope other people see this so they don't go thru the same problems that i have. i do hope they go out of business.

  Business Response

  Date: 09/05/2024

  We are very sorry this turned out the way it did, as always, we stand behind the work we do, and will continue to do so. We have the ability to send another crew over to fix any problems that are there, and are willing to do so. The floor had some challenges, and the crew there did their best to rectify them. Wishing for us to "go out of business" isn't any way to go through life, please let us know if there's any way we can correct this. It is always our desire to make everyone as happy as possible with our efforts, as it was here as well.

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22243253
  
  I am rejecting this response because: you had your chance to fix the floor. you sent your best people to my house and couldn't fix the floor. I am convinced that you don't have the ability to do the job correctly. i will hire another company to fix your mess and do the floor correctly and then i will send you the bill.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 09/06/2024

  Additionally, the customer claimed damages, we did not collect the balance owed, and let them supposedly buy new doors with the balance where there was about $6-800 left over which we did not collect. We sent our team back a second time to rectify this and HE SIGNED OFF on the job. NOw, a month later he says he wants no remedy and hopes we go out of business. I hope this communicates how miserable this customer really is, that we did everything we could to satisfy him, and we are in hopes that this will be completely be removed from our record, as none of the pertinent facts were represented, i.e., the fact that we paid to have things rectified that we weren't made aware of before we left. I find it interesting that he "wants no further contact from the business", if this happened to me, I SURELY would want to hear from them to make things right, which we have agreed more then once to do.

  Thank you!

  Business Response

  Date: 09/11/2024

  The floor was redone. This couple was arguing amongst themselves after we 1) paid for doors to be replaced, and 2) The floors were totally redone in front of the customer. When we sealed the floor, they never stopped us or said anything, he said thank you when our guys left. My techs texted him beforehand to let him know their arrival time, they arrived late and my techs had to wait for them to move furniture. They didn't answer their phone for quite some time, but rather than leave, our techs stayed and didn't get started till 2pm waiting on them, so any delays were due to them running late We did everything we could to satisfy these people, i do not think that is possible. We did everything per our contract that he signed. He was upset about staining, but signed our invoice acknowledging that stains don't always come out

  The customer stated "no further contact from the business", yet here we are. 

  Business Response

  Date: 09/11/2024

  He dated the initial page wrongly, it was actually 8-11-24 when this was done.

• Initial Complaint

  Date:07/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 13, 2023, I paid $1372.50 for restoring my Terrazo floors. The floors were not ground down as expected and paid for and were only polished. Employees used materials and sent pictures of materials that the owner, *****, has stated online that the company does not use. The company also left extensive damages to personal items and property, requiring cleaning and paint. They carelessly had milky-material on walls, doors/windows, appliances, and dumped some in the lanai and my flower garden. Given the situation, I was extremely dissatisfied and still had no restored floor. Again, I did not expect all stains to come out, but the floor was not restored or ground down enough as carpet glue remained on the surface. *****, the owner, used hostile language in text messages and refused to accept the fact his workers did not satisfactorily complete the job. He asked me not to contact him anymore to resolve this, and instead sent me to his attorney. ***** stated he would refund money for damages + not completing the work if I did not contact them or leave reviews. I accepted this and I requested an NDA with payment. As I waited for this from his attorney, I received a threat of a lien on my house instead from the attorneys assistant. After sharing screenshots of correspondence showing ***** offering a refund in return for not reporting my evidence, the attorney and their legal assistant never replied. I followed up two times. A few months later, I reached back out to ***** who asked me to talk to his attorney and not him again. They replied saying they will look into this by the end of the week. In response to their NDA and full refund, I will resolve this complaint and take no further action. Photo Evidence of damages, messages showing hostility from the owner, and corresponding messages and screenshots of lying about products used with an employee named ***** are available if needed. I can add additional documentation if necessary to address this.

  Business Response

  Date: 08/14/2024

  Unfortunately, a lot of this isn't accurate, only after I was threatened by her and her father, and after her real estate agent got involved did things escalate. We are owed the balance on this job, at last communication, we were going to lien her home for the balance owed, yet hadn't yet, as we believed the matter to be closed. She waited till AFTER the lien ability expired, now has resurrected her story after going silent for 7-8 months. This matter has been turned over to our attorney who is in the process of filing suit for the balance owed, costs, and attorney fees. She signed our invoice which clearly states what we will say to this day, we guarantee no stain removal whatsoever, as we are restoring an antique floor that had damage done to it that was of no fault of either party here. I personally was threatened with the *** and the police, (which we do not conduct any illegal activity), to the point of extortion, this is why it was forwarded to our attorney. The customer asked for an $800 refund via text, and owed us app.$1400 MORE, which we were ready to let go to put everything to rest. Now here we are nearly 10 MONTHS after the fact resurrecting something we thought was done. We always do our best and offered to come back and rectify her issues fully on Nov 15, 2023, she declined. Again, this matter is with our attorney, and she has been asked to communicate through and with them. We have been in business near;y 20 years, and haven't been here conducting business the way she alleges. 

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted with Dr ********************** LLC in Oct 2023 to restore/refinish terrazzo floors discovered as a result of rebuilding following Hurricane **** Chose this company because of the word Dr., and **********************, in the name of their company. ***** was fine to work with up to the point of having paid their fee in full. I was on site for the start of their services, but not at the time of finishing. As others have indicated, this company is great at putting the blame on the customer. Get ready for ****** intimidation and gaslighting into making you think youre being too harsh when raising issues or dissatisfaction with completed work. He Will tell you he trusts his guys and has no reason to come and see the issues youre describing. Completely unprofessional, and absolutely no customer satisfaction/resolution management skills, hence my complaint. The two issues in question are 1) a 3 foot by approximately 1 inch by half inch deep electrical trench to my kitchen island that Dr ******* was supposed to fill in and match with my existing ********************** floor and 2) $350 for clean up and repainting given the mess that was left. They use lots of water during the grinding/sanding/ polishing process which does a great job of keeping dust under control, but is a messy slurry and did require cleanup on some of my tile floor surfaces in bathrooms and touch up painting. Given the trench was an extra $1200 I expected perfection from a company who represents themselves as terrazzo experts. In fact, they took offense when I called their expertise into question, since the completed trench looks like something I couldve done having absolutely no artistic talent or skill!! ***** admitted there should have been more chips added to the mixture and they would redo the trench. Additionally a crack became apparent/accentuated that I did not see before their process. ***** claims its not from them and he cant fix stains. No follow-up from him so I want $1650 refund incl. $100 for my stain fix.

  Business Response

  Date: 01/03/2024

  We are sorry this didn't turn out the way either of us wanted. In no way was I ever "intimidating", and I'm sorry if it was taken that way. To address specific issues, we cannot guarantee the removal of any staining. The customer acknowledged this by initials and signature, (please see attached), With the holidays, we have had a bit of delay in catching up, we are ALWAYS willing to address anything that we need to, we have never been able to schedule anything, I'm not putting this on anyone, and we still stand by our work, regardless if it needs to be fixed or not, without intimidation...we naver guarantee "perfection" in any sense whatsoever, we are restoring a terrazzo floor that is ***** years old that has been abused for decades.yet we try our best to make everyone happy. Terrazzo is 5/8' thick, directly bonded to the slab of the house. The ONLY way it can crack is if the slab underneath it is cracked. We do not possess the ability to crack anyones terrazzo even if we wanted to. If a reasonable attempt is made to fix a problem, we always try our best to reciprocate and help in any way we can. It is apparent in this complaint that adversity is more desired than a positive outcome for both parties, which is what we do not want. We are ready, willing, and able to fix anything if given the chance. as far as damages, nothing has been sent to us whatsoever for such. If we were to have received any receipts or documentation for such, we would have addressed it immediately.We look forward to an amicable result for the customer firstly, then our company. again, please review attached documentation.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dr ********************** of ******, Englewood, and ************ ************* in the world. No one ever use this company. They will not restore your floors. They only polish them and then they will put a lein on your home if you do not pay. One of the biggest con artists in the ****** area! Beware. They will make no efforts to do the job right and will not offer to make it right.

  Business Response

  Date: 12/12/2023

  Upon checking our records, we have no ********************* in our database. We cannot address something we did not do for somebody, we reached out to the provided number as soon as we received this correspondence, and have not heard back. If this person will provide us with a copy of an invoice for services we provided, we would be willing to try and rectify any issues. We do not understand why someone would accuse us of being "con artists" when we don't have a record of them anywhere. I would ask the BBB to remove this complaint as it was filed under false pretenses. If someone has a problem with our services, we always offer to try and rectify them as best as we are able. Also, this person requests a billing adjustment, with no details whatsoever. If he cannot provide immediate evidence, again we ask for this to be removed immediately. Competitors are notorious for this behavior.

  Thank you!

  Customer Answer

  Date: 12/18/2023

  Please to not publish this complaint. It has been resolved. 

  
  

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24 2023 Dr T******* sent 2 guys to refinish 2000 SF of outside patio Mexican tile on 7 balconies in my home. Should have taken a few days but didn't finish for over a week on May 2. During the process, they put down some material and within a few hours it was peeling already. I contacted the owner and he stated "Don't worry, we will take care of it" The employees cleaned old material off and reapplied a new material and it seemed to work better. After a month, I noticed that spots were bubbling and material was coming off. After a few more months it was getting really bad on some floors and on July 13 I called the owner and he said that it wasn't possible, they use this material all the time and that I did something to the flooring to make it do that. Well I didn't even step on most of the balconies much less pour anything on them to make it peel. I sent him pictures and he asked what the swirl markers where in the material and I told him it's because his guys used mops to put down the material. He said if I caused this I would have to pay him to fix the floors, which I did nothing and he would send someone to look. I text him on Sept 11 again and he said he's too busy. Text again on Oct 3, again tells me too busy to send anyone and continued to blame me for his work. Well this really angered me so I went online to see the material that he applied to my floor and found out that the manufacturer specifically says, not to use outdoors and not to apply in direct sunlight or it will blister. His company was applying this outside when it's 95 degrees and in direct sunlight and it blistered. I emailed him the manufacturers specs on the product that he used on Oct 3 2023 and he told me "I have already told you we will fix it as soon as we are able, please stop harassing me". I have waited for over 4 months now and I can't wait anymore, I'm selling the house. I emailed him today and told him fix the floors or give me back $4500 or going to court.

  Business Response

  Date: 10/31/2023

  We are sorry this happened, it definitely was not our intent. At no time did I ever tell you we were "too busy". We have used this product for many years, and never had a problem, only here. I merely asked you what was done to the floors after we left as all of them didn't have this happen. Now, we're being threatened, (extorted) for $4500 and being threatened with reviews/lawsuit if we don't give him money. We always stand behind what we do, but timme would go by and I never heard from him. He has been combative from the start, and tried to order us around. We have a signed off invoice from him that all work was completed to his satisfaction. It is my opinion someone either pressure washed the house, (as he said he was having done), and either hit the floor prematurely with pressure, or applied some type of chemical to it that caused a problem.We were discussing the matter until this was brought up now this. If we did anything wrong, we would definitely correct it, we always do. I have asked repeatedly what happened to it, and have not ever gotten a straight answer. We're here to help, but need to do to proceed, thank you.

  Business Response

  Date: 10/31/2023

  *PLEASE ADD THIS TO OUR RESPONSE*

  We have agreed to refund the customer, within 30 days $3750, which represents half of the total coast of the job. The customer has agreed to this settlement as well.

  Customer Answer

  Date: 11/01/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Chris to repair,buff,polish and seal my Terrazzo floor. He said he had next week open due to a cancellation week of August 21,2022. I said I would be on a cruise that week. Chris said it’s either that week or I’m running 6-8 weeks out on jobs and cost would be $3750. I agreed and he said you can ***** me. I said no I’ll get a check to you,he said ok and we can settle up when you get back from your cruise. On the cruise I get a call that he needs more chips so job would be few more days..I get home and floor has dried cement on it in clumps. I have not been able to get a hold of Chris via phone after multiple attempts to find out what is going on with this job or a finish date for this job. Job is incomplete and unacceptable.

  Business Response

  Date: 09/03/2023

  We are sorry this went this way, we never intended any of this. Our technician worked on the home for four days straight. There was a back bedroom that was packed full of furniture, we were waiting on something to happen with this, as the customer was out of town. As far as phone calls, I answer my phone at all times, and have even spoken with her regarding the bedroom full of furniture. We were not able to complete the job throughout the house, then go over a newly re finished floor to get to the back room, that would make no sense. The delay here was definitely not ours, it is in our best interest to get things done and move on. We have been waiting on her, and if it's ready, we will be there. This job was started 10 days ago, of which over half of that we have been waiting. To file a BBB report after less than 5 working days doesn't make a whole lot of sense, as we have intended on finishing this as soon as the house was ready. The desired outcome is for us to finish it, that is ours as well.

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2022, I contact Dr. Terrazzo to restore my terrazzo floors after Hurricane Ian. We scheduled service to be performed December 19-21, 2022. They promptly showed up, informed us what it entailed, and gave us a price of $6,500 in writing. We agreed to the service to be performed and they started immediately. The job to be completed was cut, polish, seal 1600 square feet of terrazzo and repair back doorstep (extra 4x5 space).
  They could not finish the job because they needed AC. Another appointment was set for March. That appointment was cancelled. I have been trying to contact them with zero luck. They have $6,000 of my money and have not finished the job. I just want my floors polish & sealed.

  Business Response

  Date: 04/24/2023

  We offered to finish her job on May10, she declined on 4/23. With the storms and related supply issues, we have been a bit behind. The customer DID NOT have a/c, we cannot finish polish and seal without being able to control the environment in the home. We were just notified by text on April the 10th, and sent a crew to inspect the job and make plans on April 12th. Again, with the storms and supply issues, we offered to move scheduled jobs to finish her job starting on May 10th, and continue till it was done, she declined on April 24th. We are ready and able to complete her job if and when she's ready. We have been threatened with court, yet here we are, ready to complete what she needs done.

  Customer Answer

  Date: 04/25/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the offer was made only after I made an official complaint. If it is true , in writing that they will honor May 10 to finish what was started-is satisfactory to me. Understanding I owe only an additional $500.
  
  
  
  Sincerely,
  
  
  
  ******** ****

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We nearly lost everything in the hurricane. I found them on the Internet with a good rating to redo our floors instead of laminate. It was to be done in December, but he asked us to reschedule which was fine. We have been living in the garage since he started the floors. They came sporadically after that to work on the floor. They were messy and didn’t clean up after themselves. so we decided not to paint the walls since they are mess, they finally finished the floor, and then the next day all the floors started to peal up. He keeps giving us the runaround about coming out to fix them. I even showed them the product that we originally agreed on using since he used the wrong stuff at the beginning of this process. This has been going on since December and now it is now Feb. we decided to go on as far as we could’ve remodel so we painted all the walls. Cant do the kitchen or the other rooms or bathrooms sine the floor need to be done so they don’t destroy everything He has severely compromise our way of living. when will this madness end?

  Business Response

  Date: 02/28/2023

  We are sorry this happened, there have been some changes made by the customer as to how and when things would be done, ie, colors, products, etc...as of 2/28. 23, we have notified them, after changing again, we will be there soon to finish. Had the customer done what they've now told ud what they want done, we would have been done with the project...it will be completed within 2 weeks. We had problems with supply issues lingering from the pandemic as well as the recent hurricanes we also experienced. 

  Customer Answer

  Date: 03/09/2023

  
  
  Complaint: ********
  This is getting ridiculous. I don’t think you have any intentions on finishing this job. I you know the process started in December and the whole time we have been patient  all we hear is yes will fix it yes we’ll fix it  if we were a priority to fix your own mistake this would have been done a long time ago we can’t finish our house until the flooring is done  so at this point I think it would be better for you to give us our money back which is $6600 We will finish the floor ourselves we will part ways and you’ll never hear from us again

  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 03/13/2023

  We have what is needed finally after waiting on supplies and will be there this week to finish.