Reviews

This profile includes reviews for IStorage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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IStorage has 19 locations, listed below.

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  IStorage

  Winter Garden, FL 34787-3165

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  IStorage

  3955 South Street Titusville, FL 32780

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  IStorage

  4050 Whipple Ave NW Canton, OH 44718-2968

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  IStorage

  10601 San Jose Blvd Ste 37 Jacksonville, FL 32257-6249

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  IStorage

  203 Providence Rd Brandon, FL 33511-4707

Review Details

• Review fromJuan M

  Date: 02/28/2025

  1 star
  Stupid me for not reading the comments before going to istorage. They are horrible but they know it and obviously don't care. The overnight policy changes without warning. Price changes. What customer service. D minus rating because of rat infestations...? I didn't even know there were that many boxes to check off. How are they still in business?

• Review fromJennifer K

  Date: 11/18/2024

  1 star
  This place is horrible. No lights in hallways for no reason for more than a week leaving it unsafe for customers. They are defrauding their customers by charging them for live in on-site manage but they don't have anyone there ever. And if someone does show up it's whenever they feel like and they don't care for or manage the site this is there Clermont location. They are changing full price for climate control and live in on site manager we are lucky to ever have climate control but they keep doing less but trying to take more and are over charging by about $100 for what we are receiving vs what we pay for

• Review fromGary G

  Date: 02/14/2024

  1 star
  DO NOT RENT FROM THIS ORGANIZATION **** BRANDS)--Istorage located at ********************************************************************************************************* After 10 years of patronage, Istorage failed to notify their tenants of an infestation of rats that overtook the property and as a direct result and breach of their fiduciary obligations has cost several unit owners a complete loss of all their belongings some of which are irreplaceable. The units are now a bio-hazard due to an abundance of rat f**** and urine which causes an airborne disease called the Hantavirus as defined by the **** I notified Corporate about their social responsibility to warn of hazardous conditions which they have actual knowledge exists and to date nothing has been done!!! I called WINK News in *************** and met with their reporters that covered the story. Copy and paste the below into your web browser: The units you will see are those of myself and friend that did the news coverage.******************************************************************************************************* working to get a response from the parent company ****) National Storage Affiliates Trust as too what resolutions they propose especially around risking serious health implications upon their unknowing customers all for CORPORATE GREED!!Market Summary National Storage Affiliates Trust ***** USD +**** (0.95%)today Feb 14, 1:23PM EST Disclaimer ***** USD ?1:23PM Open35.84 High36.05 Low35.46 Mkt cap2.99B P/E ratio32.00 Div yield6.22%52-wk high44.78 52-wk low27.86

• Review fromSebastion W

  Date: 09/09/2023

  1 star
  On September 2nd, I attempted to rent a unit in Posen, IL. I was unable to complete the process online so I went to the location. Upon arrival, there was no one there during listed business hours. I called customer service and was told that there has been no one at the location in several months. I was also told that I had been billed for the first month even though I had not been assigned a locker nor completed the contract.
  
  I went to another of your locations in Oak Forest, IL. I called customer service to report that the gate was open and was told it was being fixed. I asked about renting at the new location. The previous contract was cancelled, funds returned (9/3) and was able to complete a contract. I went to the assigned locker and discovered a lock already and was unable to use it. I called customer service again, reported there was no one in the office during listed business hours and was told that they would remove the lock on the next business day after Labor Day.
  
  I waited until 9/7 before returning and discovered the lock remained. I called again to complain that I had paid a month's rent and still no access to the space. I was given a ticket number and assured that by Saturday, 9/9 at 10:30am CST, the lock would be removed and someone would be reaching out to me.
  
  It is now 9/9 at 12:30pm, when I checked an hour ago, the lock was not removed and I am unable to do business with them nor recommend you to anyone. I demand a refund of the month's rent immediately as I continue to search for a reputable company to offer my business.

• Review fromCarmelita H

  Date: 04/03/2023

  1 star
  IStorage is the worst ever! No one is ever available at the location. You can't always make a payment via phone or website. They've broken some of my items and have yet to settle the claim. My lock was removed and no one knows nothing! They continually go up on prices while customer service is a ALL time low. The people they hire are totally incompetent. I've never been so outraged with how this company treats their customers. I'm at the point to throw everything away instead of dealing with such foolishness!

• Review fromJoel H

  Date: 03/06/2023

  1 star
  Hi, After getting a storage unit from them, they charged me $74.20 a month upfront, no free month, and when I left, they charged me $47.03 for the final month, and I was not even there. The space had black mold previously, too, from what the ground showed. I do not recommend others store their possessions at this establishment.

• Review fromCharlotte B

  Date: 09/24/2022

  1 star
  This company is not to be trusted. They have lied to me on several occasions even the retaliating vacate date. Since I stood up for myself and voiced my opinion about how I felt about the property manager I was told I had to vacate by Sept 28, 2022 but here we are on September 24, 2022 and I'm told by customer service that my account is closed and I have vacated when I haven't vacated anything, iStorage must have. I want to know where my belongings are and I want them. I am demanding answers!!!