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Business Profile

Mobile Auto Repair

Blue Lotus Mobile Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 2022 we hired Blue Lotus to complete repairs on our **** **** 250. We paid them in full under the impression that the job was completed - total paid was ******** The job was not complete and in addition to not completing the job they broke several items that had been in working condition. We had to pay two other mechanics to complete the jobs. We paid *******'s Mobile a total of ****** and *********** Change ******. Those were needed just to complete the repairs that Blue Lotus had not done. We spoke with the mechanic ***** and he even agreed that a refund was due back to us being that they did not complete the job. He stated he needed to talk to his business partners and he would get back to us regarding the refund. He never called us back and they stopped answering their phone whenever we tried calling. In addition to not completing the job they also charged us for new parts. Both of the mechanics pointed out that they installed a remanufactured carburetor that also was not compatible with our truck make and model. I have included the invoices from both other mechanics and you will find that the recommendation was to install a new carburetor. We should not have to pay for a new carburetor when we just paid blue lotus for one. Included are the invoices from Blue Lotus and noted which jobs were not completed. We would like to request a refund from them for the work not performed that had to be completed by the other mechanics and the charges for the carburetor. Repairs paid to other mechanics total ****** and the total for the carburetor was 395 + 200 core credit for giving them our original carburetor + 200 labor they charged us to install it when it wasn't even the correct part to put on our truck. We would happily return the carburetor to them, but they will not answer any calls or text from us. Total refund for the carburetor would be 795. That is ******* that we have to pay to complete the job that they had committed to completing and would like returned

Blue Lotus Mobile Auto Repair is NOT a BBB Accredited Business.

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