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Business Profile

Digital Media

Christian Cinema

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a digital movie (PenDragon - Gold Edition) from Christian Cinema on 4/23/2020 for $9.99. I had access to the movie for a time period then it was removed from my account. I contacted customer service and explained that it was missing from my account and they said they had a relaunch and not all of the movies were added back. They kept requesting a receipt. I do not keep receipts for things that I own that was delivered. For any online purchase that I make, I only keep the e-mail verifying the purchase until it is delivered and then I delete it since I received it. As in the case of this movie, upon delivery to my digital account, I deleted the email confirming the purchase. I do however have the credit card statement with the transaction on it.Christian Cinema deleted a movie that I purchased without my consent or notification. I feel like this is stealing. If I purchase a DVD from Wal-mart, bring it home, and Wal-mart comes into my home and takes my movie back, that is stealing. I purchased it from them and it is now legally mine. Christian Cinema has not reinstated the movie to my account and will not give me a credit for the full amount so that I can purchase it elsewhere. They offered to give me an $8 credit on their platform. I have no desire to use their platform. I do not want another movie, I want the movie that I purchased. Thank you so much for helping customers resolve issues, I appreciate your time!

  • Initial Complaint

    Date:10/01/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i purchased a movie from christian cinema without knowing they were no longer an app on roku. my roku is the only way i have to view this movie; i don't have or wish to buy other apps. christian cinema claims they are trying to work out things with roku which removed it completely from their list of available apps. i sent a message via ******** asking for my money back but i haven't heard any reply from this particular message

Christian Cinema is NOT a BBB Accredited Business.

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