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Business Profile

Property Management

Pegasus Residential, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Pegasus Residential, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pegasus Residential, LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 99 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received notification that I owe Pegasus Residential $14,314 during a time frame I was NOT EVEN in the ***********. I have proof I was in another state, and Pegasus did not take the precautions to protect my identity. I had someone use my information to rent with Meridan Apartments (Pegasus Complex) during 2020 and not pay ANY rent it seems. Pegasus allowed them to do this without me ever being at property, signing any documents (again I was out of state). Due to this I am unable to rent apartments or homes because of this debt on my name. I can provide any documentation needed but I want this debt removed from my name! For Pegasus to NOT verify identities is not right, and this debt should not be on my plate. I would appreciate if I could speak with someone about providing documentation to remove this debt, or get a letter on company letterhead stating this debt is being removed so I can have a place to live. This is an issue due to lack of precautions and verification on the companies end and this should not be a problem that falls to me.

      Business Response

      Date: 06/28/2023


      This applicant applied with a roommate, they were both approved with no conditions, so proof of *** was not required. We were provided with a copy of this residents ******* ID that was verified and matches the name and DOB. The *** that was input was verified by Realpage on their screening. We do also have a signed lease contract along with the move out inspection which has both lease holders signature from when they accepted keys. 

      Customer Answer

      Date: 06/29/2023

       
      Complaint: 20144658

      I am rejecting this response because the items you are stating were never by me in person or verifying me as the one completing these tasks. I was never at these apartments I was not even in the same state at the time and can provide proof of that. These apartments accepted a signature and keys without ever seeing me or verifying my Face ID as the one uploading these documents. These is such an unsafe method to get residents and completely unfair. If you do not help me and make things right for not having the proper measure to keep people safe from fraud, then I at least hope you put new measures in place to save the next person....This is sad event and going to be a much longer process in reporting fraud and the company for not taking the proper precautions. I have a lawyer involved and will get this situated just will be much more drawn out and until then I am unable to find another place to stay due to this on my man. Very tragic thing to come home to when away out of state for college. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:05/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After signing a Leasing agreement with ********************** of ********* ********* which is managed by Pegasus Residential we were given a move-in date of May 15, 2023. Upon move-in me and my roommate were aghast at how unprepared the unit we were offered was. The unit was missing appliances and was extremely unclean. There are unaddressed servicing needs with the ** unit as well as electrical outlets, and doors that are supposed to lock in order to give residents security of privacy that does not lock due to incorrectly installed mechanisms. My roommate and I have attempted to be prompt and ongoing with our communication with eh property manager but have come to a brick wall as the manager can't give ** a resolution without receiving validation from her regional manager. At this point in time, we have not heard anything in nearly 2 business days and issues that were claimed to be on the docket to be addressed this past Tuesday were not addressed. Apartments are owned by **************** Place LLC, Managed by Pegasus Residential LLC.

    • Initial Complaint

      Date:04/15/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Moved into ****** Apartments on 2/28/23. As an *** ******** from ***, requested a handicap parking space, hash ************* The ********* has failed after numerous requests, to install the hash marks, ground decal & ramp. Their sign does not meet Georgia standards for violation fine warnings. The ********* management has effectively made mine the only *** ********* without closest access to *** parking & ramp. Other *** spaces have hash marks, ground decal, ramp & properly marked parking signs.

    • Initial Complaint

      Date:03/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a resident at Pegasus community -- ******************** in ******** **. I was advised that I had to vacate my apartment by December 17th. I reached back to the leasing office for clarification on my lease term and the status of the return of any security deposit I have on file. It appears that my rental rate was increased in the middle of my lease term. However, the leasing office was not helpful and directed me to corporate. It is very difficult to reach anyone in the corporate office and my niece left several messages on my behalf. I also learned that the company is saying that I owe them $1400 but these do not appear to be accurate charges and I have not been able to reach anyone to assist in getting clarification. Any assistance the BBB can provide in assisting me with getting in touch with the correct person at Pegasus to get this addressed would be appreciated.

    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently applied to these apartments , followed all steps and paid all fees. After a prolonged duration of 2 weeks, a staff from the property reached out telling me there was technical issues in processing my application and they would try doing so manually. I waited another week or so with no update, after reaching out again I finally was told there was issues with my background which is inaccurate. The lack up urgency from the state worried me, however I continued trying to resolve this issue. Submitting all documentation requested and cooperating with the staff. Almost another week later even after submitting documentation disproving the supposed reason for my application denial. *** received a notification again stating due to my background and public records unsatisfactory my application was denied. At this point I feel there is something suspicious or incomplete happening . As the responses have been delayed and Ive requested someone of corporate level reach out or become involved with no success.

    • Initial Complaint

      Date:03/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never got my refund and its been past the company policy to get the refund. They are stealing from customers. I have been reaching out to the company and no response

      Business Response

      Date: 03/20/2023

      Hello, I spoke with the applicant and we will issue a refund for the admin fee. The reason the refund was delayed is because the resident placed a stop payment on the payment. The payment has now cleared nd a refund will be issued. 

       

      Thank you, 

      *************************

    • Initial Complaint

      Date:03/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 30, 2022, my son and I went to ************ to view apartment due to him moving to ********, ** for employment. We spoke with a representative named *** and we informed her that my son needed an apartment before January 9, 2023. My son and I view the apartment and wanted to view other apartments in the area. We were informed by Chy if we decided to get the apartment, to go online to fill out the application. We were told that the application fee was $75.00 and there was an administrative fee of $225.00. We asked was the administrative fee refundable if something should happen and *** stated that it was and notated on one of their brochures. We were quoted a monthly rental fee of $****.00. We viewed other apartments in the area and decided on *********. On Saturday, when my son went online to filled out the application, there was another fee of $1400.00 instead of the #****.00 that we were quoted. We decided to wait until Tuesday, January 3, 2023, since the office was closed on New Years Day. When we spoke to Chy on Tuesday morning concerning the difference of the monthly prices, she stated to us that the rental fee can fluctuate which we were never informed on December 30, 2022, my son filled out the online application on 01-03-2023 and was informed by Chy that he will receive an answered that day. ************ didn't called on the 01-03-2023 or 01-04-2023. During that time, my son kept calling ************ phone number and never received an answer. The evening of 01-04-2023, my son called another apartment complex and received an approval within the hour. ************ finally called my son on 01-05-2023 stating that they were experiencing technical issues and was not able to call my son back. My son informed ************* that since he didn't hear from them in two days that he went elsewhere to get an apartment. ************ is charging us $300 when they failed to call my son back in a timely manner knowing that he needed an apartment before 01-09-2023.

    • Initial Complaint

      Date:03/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pegasus Management aka; ************* , is attempting to charge me a "deep cleaning fee" i left the unit February 14,2023 , the unit was completely cleaned by me , i have pictures to show , and still these people are trying to collect money that is not owed to them

    • Initial Complaint

      Date:02/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 27, 2023 approx 5PM- I experienced a near miss with the maintenance worker **** when we both arrived at the exit gate at the same time. While blocking the exit gate he then rolled down his window threw his hands *** erratically and he began aggressively yelling and threatening me. No accident had taken place at all. January 28, 2023 approx 1:45-2:15PM- I met with the assistant property manager to file a verbal complaint. She stated that the "animosity" he displayed is most likely due to a previous encounter where I asked **** not to speak to me. This was after he attempted on several occasions to do so that caused me to feel uncomfortable responding. She began to argue with me about my response to **** making me feel uncomfortable. I then asked for her to have the property manager contact me, expressed my dissatisfaction, and ended the meeting. In response she replied, "Why don't you move out? as I left her office. She then immediately followed me from her office, to the exit of the office rooms, and out the front office door. Once outside, I vent as I head to my roommate's car parked out front. ******* then yells to me from the door what did you say!? In a very aggressive manner. I reply Nothing! as I open the car door to get in. She then verbally threatens me saying thats what I thought! January 30, 2023 approx 3-4PM- I met with the property manager ******** about the incidents and requested that both **** and ******* have no further communication with me. Also that **** not enter my apartment in fear of my safety. She agreed and stated another maintenance employee will perform the upcoming preventative maintenance scheduled for 2/7/23 February 7, 2023 approx 9:45AM- ******** brought **** to my unit for the inspection. She did not contact me prior to arrange a later time for another maintenance worker to do the basic inspection. Unfortunately, access to the premises is mandatory. I have been lied to intimidated, harassed, and threatened.

    • Initial Complaint

      Date:01/30/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live at ********* - I pay to park here - which is an open parking space located on the side/back of the apartments (*********) MEM/**. My car has been broken into 5 times from 2021 - 2023 and I'm afraid for my life. I have asked corp/and management to allow me to break the lease or move into a sister unit some time ago. On Jan 21st corp/office (******) advised via face to face that I could move into the cabinet shop (a sister unit) in MEM/** with the same lease agreement (no transfer fee/application fees and etc) I also including an additional year at the new location. ****** gave me a move out date of Feb 1st. I have e-mailed/texted the corporate manager (******)/and onsite managers but got nothing from them/no response at all. I need an updated lease agreement with the changes (**************) and I discussed or I can just break the lease. I need a response from ****** or the onsite management. HELP

      Business Response

      Date: 02/01/2023

      Good Afternoon,

      I have reached out to ************************ and resolved this matter. We are corresponding via email to finalize her requests. Please see attached email as proof of settlement.

      Thank you,

      ***********************

      Customer Answer

      Date: 02/01/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    Pegasus Residential, LLC is NOT a BBB Accredited Business.

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