Reviews

This profile includes reviews for Delta Air Lines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Delta Air Lines

  Dept. 980 PO Box 20980 Atlanta, GA 30320-0980

  
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  Delta Air Lines

  Hartsfield International Airport Atlanta, GA 30320

  
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  Delta Air Lines

  Dept. 745 Sky Miles Service Center PO Box 20532 Atlanta, GA 30320-2532

  
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  Delta Air Lines

  PO Box 20706 Atlanta, GA 30320-6001

  
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  Delta Air Lines

  565 Taxter Road Elmsford, NY 10523

Review Details

• Review fromDanielle F

  Date: 08/19/2022

  1 star
  I would never fly with delta again. My flight was canceled because staff did not show on May.22nd, 2022. I then had to take a Uber to another part of ******* that was 45 minutes away. I was traveling for 12 hours when it should have only been 5 hours. When. I got a response today on 8/19/22, I got a Uber refund and $75 gift card. Absolutely not when my anxiety was through the roof. I will like my full total money refund or compensated for this. An agent ****** R emailed me with this that it was operational problems and thats not true. Please contact me because this is crazy

• Review fromJean M S

  Date: 08/17/2022

  1 star
  Senior Citizen in destress for a refund . After months of suffering I was told my dog had a terminal illness and was not going to make it. I purchased a ticket with Delta (thru Priceline) because I knew I could not stay in the house without him.The ticket was from ******* to ****** Then I found a third veterinarian that is able to maintain him with his condition. He cannot fly as he is prone to seizures ..also he cannot be left in anyone's care has medications need to be administered at any given time. And possibly he may need to see his veterinarian. He has never spent a night without **** have contacted Priceline they said it is not up to them that I must speak with Delta airlines. Delta Representatives told me no and finally I found one that submitted a grievance for me. I know it may take up to 3 weeks to a month..however I do have high hopes.$200 in this economy is very hard to lose for me as a senior Having a refund return to me would also help me tremendously to pay for his constant care.

• Review fromRashee M.

  Date: 08/14/2022

  1 star
  I have never filed a complaint against anyone or anything before but this was terrible I purchased a ticket with Delta it got canceled by airlines while I was at airport I had to spend the night at airport with my 2 sons I had to purchase another ticket from another airline American to get to my destination which was way to much I couldn't afford if at all I went into a negative get it but in meantime Delta shipped my luggage to 2 different places I didn't get luggage until i got home a week later so I had to purchase everything over for me and my boys sent receipts to Delta they don't let you upload all your receipts but said I was going to be able to send them when a team member contacts me but when I got a email 2 months later they said they denied it all but they had my luggage the whole time I was on a cruise ship a week forced me to buy all over so then they sent me a portion of my money saying basically they will help me out this 1 time as if is was my fault they lost my luggage so disrespectful. I'm a single mother I had the worst experience ever I'm terrified now to fly or go on any family trips now cause I can't even explain all the drama I had to go through because of this airline and the mishandling of my luggage my canceled flight, they should not over book what they can't handle I bought the tickets 5 months ahead of time I had to get a room a night also feed my kids was super stressed and still is paying for all the out of pocket fees this made me accurate. The way they emailed me I felt was so disrespectful I'm hurt because I flew with the and saw Delta being a responsible respectful airlines.

• Review fromHL C

  Date: 08/09/2022

  1 star
  THE WORST AIRLINE THAT SPENDS $HUNDREDS OF THOUSANDS OF $ ON MARKETING CAMPAIGNS BUT ACTUALLY DOES NOT CARE ABOUT CUSTOMER EXPERIENCE AT ALL. After writing a 4 page letter to the *** *******************, submitted the letter via website customer service portal, I receive the most insulting reply from a customer service supervisor to credit me for ***** Skymiles. WHAT A JOKE. Has this what air travel customer service has come down to? *********************** *** Delta Airlines *******, ** Dear Ed:I am writing to let you know about the most horrific, emotionally brutal, insulting travel experience I have ever encountered on a recent international outbound *** terminal 4 and customer service experience as a Diamond Medallion member on 6/29/22. Even after almost 48 hours as I am writing this letter, I am still traumatized by the sequence of events and particularly the customer service supervisor whom I had to deal with for 5 hours on the phone on my rebooking incident after missing our originally scheduled international outbound flight (referenced above).See the above referenced international flight scheduled on 6/29/22 which we were denied luggage check in, denied boarding and missed our international flight to ****** by the DL One attendant, *******. Then instead of rebooking me, he told me to go downstairs to Arrivals Rebooking section where there were so many people in line, I decided to call customer service on the phone.Then I spent the next 5 hours (two separate phone calls each 2 hours and 3 hours until 2 AM next day) on the phone, on hold for over 1 hour+ with customer service, then another 1 hour+ ticketing agent with extraordinarily long holds on rebooking. I was told by supervisor named ***** in *****, ** whom I had to encounter on both calls to customer service that evening in order to rebook our flights. When I told the supervisor, *****, about our missed flight, she was dismissive, antagonistic, unpleasant, transactional and lacked any empathy.

• Review fromBrittany J

  Date: 08/05/2022

  1 star
  Delta has blocked out dates around Christmas time 2022 to make my companion pass (that expires January 2023) ineligible to use. Delta stated the seats were already booked. Ive never ran into this issue when using my annual companion pass in the past 8 years. I will be changing my loyalty to another airline.

• Review fromOlivia G

  Date: 08/04/2022

  1 star
  My husband was deployed in ******* and had to come home due to his mother having late stage 4 breast cancer. I booked his ticket for him for $300. Upon checking in at the airport in *******, the clerk could not find his ticket. His mother died that morning, and we had to get him on that flight to his parents house. The only other seat available on the flight was a $1700 first class ticket. I was forced to buy it so he could make it to her funeral. Upon getting to the gate, the gate clerk found the original ticket but could not refund the first class ticket because we had checked a bag under the first class ticket. We tried finding an agent in the airport to get this fixed, stood at the desk for 15 min, and no one showed up. We had to board our flight. I finally called Delta, got put on hold for 50 minutes, and an hour on the phone later, was insulted by Delta because they only offered me $200 for the mistake. Now I have to file a complaint with them, wait for a long time to hear from them, just to argue with another representative about giving me a full refund for a mistake they made. Delta is going downhill, and they're doing it quickly. I will never fly with Delta again after this.

• Review fromRahul G

  Date: 08/04/2022

  1 star
  I would like to bring attention against Delta Airlines fraudulent practice by its staff possibly in collusion or by management directions. Ideally, all such incidents going back in history need to be opened and investigated by Delta, and staff and action should be taken against Delta management who need to be fired.I plan to reach out to ************************ TSA and ******************* as well for exposing this massive fraud being carried out by Delta management.We checked-in 24 hours before our travel online at Delta website, but at the check-in counter, we were yelled and instructed to stand in the check-in line for dropping our baggage. What should have been a 5 min luggage drop, became a 1.5 hour long wait. We were made to delay as when we reached at counter, we were told to be put on another flight. We also overheard **** reaching out to her superiors at the counter to ask how should she repsond to other passengers. We suspect and are fully confident that the Delta flight 427 (BOS to ***** on 8/4/22 at 4:55 PM) was over-booked and employee: **** and her superiors at the counter lied that there was no separate baggage drop line and asked multiple customers to go through check-in line, thus forcing artificial delays for customers to miss their flights and for Delta to earn extra money from re-bookings.

• Review fromMohamed M

  Date: 08/04/2022

  1 star
  We had two bags lost and the case not resolved for more than one year and lastly they declined it. last time I reached out to them they said the will assign a new claim manager but when I called today to follow up CR said they did not assign a case manager but declined our case. what I knew from my travel agent that the *** regulation asks Delta to compensate us $3,800, our lost item cost about $5,000, but they gave us $268.09. I was a very loge Delta customer but now I'm not going to use them any more for my family trip.

• Review fromGustavo D

  Date: 08/04/2022

  1 star
  I have a large formal complaint with Delta that I believe has strong merit. I hope you can follow along because the issue was complex, and I believe it points to something wrong with Delta.com potentially. I recently tried to book a flight with a friend of mine on Facetime via Delta.com I used the site and attempted to book the flight and did not receive confirmation despite seeing I had completed my checkout. I was later charged the amount for that flight despite not receiving confirmation. I waited a few days for the email before contacting Delta via their services such as phone and text. Both featured extremely long wait times, which factored into my desire to call again at another time. Eventually, we figured out through my banking platform and Delta, that somehow my booking had become that of my friend and only one ticket had been purchased via my credit card. Delta refused to acknowledge the website error, saying it was highly unlikely but I certainly did not share my credit card information with my friend, nor would she have stolen it. Delta then attempted to upsale me on a flight, higher the initial price I paid when I asked for a similar ticket. I was comfortable paying the over $600 for the ticket but not after they added $400 due to being a few days later. The whole situation was disheartening, emotionally-draining and I felt as if I had been gaslit by the customer service process and employees. This ruined my trip and put a strain on my family. If you're wondering why my friend hadn't noticed sooner, she had received a confirmation email with her name attached but my credit in the **** after reviewing it closely. This is literally the strangest and most annoying experience I've had with an airline and I was refused refunds during the Covid pandemic with another airline.

• Review fromMERLINE P

  Date: 08/03/2022

  1 star
  Refusing to issue a refund after rescheduling my flight more than once