Complaints

This profile includes complaints for PeakMade Real Estate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PeakMade Real Estate

  2970 Clairmont Rd NE STE 310 Atlanta, GA 30329-4514

• 

  Javelina Station Apartments

  1300 W Corral Ave Kingsville, TX 78363-3022

• 

  PeakMade Real Estate

  19 Chenango St Binghamton, NY 13901-2901

• 

  PeakMade Real Estate

  616 Washington Ave SE Minneapolis, MN 55414-2996

• 

  Valley Falls Apartments

  510 Sparta Ln Spartanburg, SC 29303-4877

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This apartment complex will not return phone calls after signing documents to obtain a unit. Many, many messages have been left and fees have been paid. They won't return calls, voicemails or email messages.

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address a matter of great concern regarding the return of my security deposit from my previous tenancy at The ***** at ******** in ************. I resided at The ***** from January 2022 to January 2024, having signed two consecutive one-year leases with a two-month security deposit of $1,800, in addition to the first month's rent of $900. Unfortunately, due to persistent and unresolved issues with the living conditions, such as malfunctioning air conditioning in the summer and non-operational heaters in the winter, to name a few, I found it necessary to vacate the apartment at the end of my lease term.Despite my departure in January of 2024, I have yet to receive my security deposit, now six months overdue. I have made numerous attempts to resolve this issue through phone calls, emails, and three in-person visits to the on-site management office, all to no avail. Each time, I was assured that I would receive a check within a month, but this promise has not been fulfilled.As a working student, the $1,800 deposit represents hard-earned money that is vital to my financial stability. The continued delay and lack of response are both frustrating and unacceptable.I understand that the management of the building has transitioned from ************ to Redstone Residential. During my most recent visit on July 8, 2024, I was informed by the office clerk that my details were not in their system. I was given a phone number *************) for Redstone corporate, which I have called without success, and an email address ****************************************** to which I have received no response.The customer service and management practices I have encountered are the worst I have ever experienced. I am urgently requesting your assistance in resolving this matter in return of my security deposit.Also attached is a formal complaint to the management about the manager's behavior which was ignored.Thank you for your attention to this issue.

• Initial Complaint

  Date:06/14/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11th, 2024, the department of license and inspections had a forced cease of operations order for the ***** on Chestnut as a result of numerous violations of licenses and failed inspections. As a result of the multiple violations and inspection failures by ***** on Chestnut, failures to repair essential services for several months, and the forced move-out on June 11th (refer to case CF-*********** and CF-***********), the ***** on Chestnut is no longer a safe or reliable place to live. There is no indication that the ***** on Chestnut will reopen anytime soon.As a result, I wish to terminate my lease with ***** on Chestnut. As a result, I wish to receive my security deposit of $750. In addition, due to the forced move-out of all residents on June 11th, 2024, I would like to be returned $570 for the prorated rent for the remainder of the month of June ($900*19/30). This is a total of $1320 owed to me as of June 11th, 2024.In addition, the ***** on Chestnut failed an inspection as of May 21, 2024, making them ineligible for licensure until all identified deficiencies are remedied and the property successfully passes a subsequent inspection. This is a breach of the licensure as of April 6, 2024, so I am owed an additional $2,520, the sum of my rental payments post-April 6 ($900*24/30 + $900*2). This brings the indisputable total owed to me by ***** on Chestnut to $3,270.I also wish to receive an additional reimbursement of $965.90 for prorated rent and application fee (0.5*$1866*19/30 prorated rent + $375 lease application fee) from the emergency move-out into another apartment as a result of the unacceptable forced closure of the ***** on Chestnut on June 11th. The total is now $4,235.90.

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ** when I first checked into this place was broken and was told that maintenance was fixing it, which was on June 2nd, 2024. Preceding the same day I let the front desk know that I was unable to get into my provided bathroom for about a day or so. I was told by the front desk associate to us another tenants bathroom without the tenants permission. The problem was never resolved. I came form work June 10th, 2024 and the lobby is flooded with what seems to be sewage water. As well as the power going out and spoiling all of my food

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding The Woodlands apartment complex- ****************************************************** S in college station Tx-there have been at least 2 fights resulting in gunfire at the complex swimming pool w/in the past 12 months; May 21, 2023 & May 27, 2024 (2 nights ago).The complex management is well aware that nonresidents frequently use the pool facilities, yet they continue to ignore it & do nothing to put a stop to it. Putting aside the fact that private owners are paying HOA fees for the facilities & many, many Nonresidents continue to use the facilities, safety is my primary concern. We own unit 411 where my daughter lives & attends ********************. She was home two nights ago & heard the gunfire. She could have easily been injured by a stray bullet. Managements solution is just to completely close the swimming pool to everyone. initially, they said the pool would close at 6 PM when the leasing office closes, which is laughable, because all that tells people is that no one will be there after 6 PM to monitor who uses the pool. It baffles me that management was able to quickly get a system in place for parking. Cars are towed regularly if theyre not displaying a parking permit at the complex, yet twice in the past year, nonresidents have fought, destroyed property, started shooting guns,& nothing is done. No one is required to show a wristband or pass, theres no locked gate. My daughter stated that one time an employee walked around & just asked for apartment numbers. Wow, again, laughable,as if people cant throw out a random number. There was no verification done. I want to know WHEN an effective system is going to be put in place to not only maintain the safety of the complex residents, but also prevent these lowlife, trashy non-residents from abusing the property & risking other peoples lives. Is it going to take someone getting killed & a lawsuit on this corporation for something to be done? What exactly are you waiting for? I see the * rating w BBB; not surprised.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sprinkler pipe burst in my unit on Friday (5/24) in the middle of the night. Maintenance did immediately attempt to remedy this, but the entire downstairs was flooded with water up to our shins. No mold testing has been done, and I was told by the property manager that it would not be necessary since "mold is not an issue until it is visible." This is not true. Even if maintenance immediately started drying out the apartment, they declared today (5/28) that there was zero moisture, so there were still four days of dampness in the apartment, accompanied by 86 heat because our AC unit was not working. That is an ideal temperature for mold to grow in. We cannot even open the windows in the building to air it out. The paint is peeling off the walls, which is another sign of mold in the dry wall, but the property manager told me they are not testing for mold, rather simply repainting these walls. They are also not concerned about our defective AC unit.When I moved into the apartment, only about two weeks ago, I noticed water damage on the ceiling of my individual room. Additionally, there was sheet rock all over my bedroom, so The Hue didn't even clean in my room for my move in, and I have no explanation as to why this happened. When I submitted this complaint to corporate, it went to my property manager, and she is the one who has told me the only way to terminate my lease is by giving her my complaint which she said she will give to corporate. In responding to my bedroom issue, she lied and said it was in the condition the former tenant left it - my roommates know the former tenant left it clean but painters had come in and made the ****** am overall very disappointed in my experience here and I don't want any further health issues for me or my roommates. Mold can be invisible, but in her response, the property manager said they would only take action if mold became visible. I am unable to reach corporate to deal with anything directly.

• Initial Complaint

  Date:05/12/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had roommates who was harassing and bullying but the company would do nothing. Requested to move several times and they ignored it. Said they wouldnt do anything unless physical assault. Had to call police, nothing done. Has to end up moving back to ** and quit school to get away from roommates. They are not calling back or responding and my lease could not be broken. Having to pay rent on a place I no longer live in. The company has ignored all my request since September of 2023. My person Property was damaged from roommates but no one would help me. They allowed me to continue to be bullied and did no to help me. Contacted peak real estate and left a message but no return call.

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am *********** an international student that came here this semester to study at *****I live at the clubhouse at the moment, I have been living here since February. It has been the worst experience of my life; they didn't even let me see where I was going to be staying or who I was going to stay with. I have dirty running water in the bathroom, smells and tastes bad which made my skin break out and makes me smell bad. My room is like right next to the entrance door for the building opening/closing that door makes loud noise and smashes hard unlike EVERY other door for the other buildings, I even recorded video proof of each door closing because the girls at the front desk didnt even want to believe me after complaining like 20 times, I can't nap anymore I can't study I can't do anything, sometimes I would be sleeping and it would wake me up because of how loud it is. It is COMPLETELY unacceptable and has honestly made me miserable; I have told them multiple times that this is not normal and that it is messing with me and they tell me they will check it out and never do anything because they dont want to pay money to fix it. The last problem I faced was with my electricity bill, I had other people living with me "temporarily " since I came here because their unit got flooded and apparently this whole time they weren't registered to the unit it was just me, so I was paying ridiculous bills $120 first month and $180 next month just by myself. I had to do the place's job for themselves and tell them that I might be getting the whole apartment's bill myself because they didn't figure that out themselves, but they did end up waiving my bill. I want someone who can help me cancel my contract with them, I do not want to stay here anymore nor have anything to do with this place because of how they treated me. I also got an RA job starting next month which requires me to move to the dorms and leave this place. Theres more stuff they have done i can email to u

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address a series of concerns regarding the administration of renters insurance requirements and the level of customer service provided by your team, specifically relating to my daughter's residency at 27 North, which commenced two years ago in alignment with her academic tenure at *****************************. Despite adhering to all preliminary requirements, including the provision of renters insurance documentation prior to occupancy, a lapse in your administrative process has led to unwarranted charges and a notable deficiency in service resolution.To elucidate, shortly after my daughter's move-in, we were erroneously notified of an apparent omission of renters insurance documentationa claim that was contradicted by a staff member's recollection of the submission. To rectify this misunderstanding, I resubmitted the requisite proof, for which I possess email confirmation. Despite this, it was later discovered that a monthly fee of $15.00 for renters insurance has been unjustly levied against us for an extended period.Upon addressing this issue with your office, I was assured of a managerial follow-up, which, regrettably, has not been forthcoming. This series of events not only highlights a significant oversight in administrative diligence but also underscores a concerning lack of accountability and responsiveness from your management team.I request a thorough investigation into these charges, accompanied by an immediate rectification of the billing inaccuracies and a formal apology for the inconvenience and financial imposition inflicted upon us. Furthermore, I seek assurance of improved communication and administrative processes to prevent recurrence of such oversights.I trust this matter will receive the attention it duly warrants, and I anticipate a prompt and satisfactory resolution. I would like this issue resolved, and this is why I am escalating my complaint to relevant regulatory body.

• Initial Complaint

  Date:04/06/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company owns the apartments where I live. They charge some of the highest rent in our city. They charge me $150/month to park in their parking garage. At least 10 days per month, The other residents have parties and invite their friends to park in the garage. This not only means that I have nowhere to park my car, but these partygoers smash liquor bottles in the garage. I've had to replace 3 tires because of this. I have not gotten so much as an apology for the action. I put in work orders for the appliances here not working and in 7 months, nothing has been repaired. There is constant piles of animal f**** on the hallway floors that no one cleans. I've emailed and sent messages through the customer portal, I called the office number and did not get replies. I've been charged for utilities multiple times in a month. I've paid the electricity bill for November three times and am still being charged. I have to pay an amenity fee because I have 2 of 4 bedrooms in the apartment. Rooms 1 and 4 are supposedly bigger than rooms 2 and 3. I'm assigned rooms 1 and 2. I pay $10 for the luxury of having the same room. The company constantly exports meaningless fees.I pay a $95 concierge fee and there is no concierge service here. I have many other complaints including a program called Flex. I was forced to join Flex to pay my rent because the company only accepted Flex and Cashiers checks for rent payments. Cashier checks are $30-$40 from local banks but Flex offers to debit my bank. this month, my rent was due July 1-5. I had arrangements to pay after the 3rd because I use my social security check to pay my rent. Flex began debiting my account on March 25. I was charged NSF fees. They debited me every 4 hours until my bank froze my account. Then I was threatened with eviction. I keep my rent payments a month ahead so that I can be late if I need to. Now I find out that extra payment is missing from my account.