Apartments
PeakMade Real EstateThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Apartments.
Complaints
This profile includes complaints for PeakMade Real Estate's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 117 total complaints in the last 3 years.
- 43 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/29/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/31/2023 my daughter (*********************************: ********) moved out of Bixby Kennesaw Apartment, **** *****************************************, Kennesaw, ** *****. Before she moved she covered the 'dime' size or less holes on the wall she made during her tenancy. We then received an invoice on 8/3/2023 stating that we owe $368.05 for "Turn Damage Fee/Partial Painting", this is excessive, I have been going back and forth with ************************* asking him to supply per ******* a detail itemized list of the cost that is requiring me to pay $385.05, but I keep getting the same invoice. The last email response I received from ************************* on 8/29/2023 is still the same invoice.I realize that to "partial paint" since my daughter caused some, BUT NOT $385.05., what's the cost for paint? What's the labor cost? I guess when a tenant moves out after a year the next tenant gets a partially painted room, not a fully painted room.Please see invoice attached from Bixby Kennesaw.Thanks,***************************Business Response
Date: 08/30/2023
Hello,
Thank you for reaching out regarding this matter. We do understand your concerns regarding this matter. We have reviewed the images and invoices. The images did show several "dime sized" holes in the wall along with some additional burn marks in the bathroom. It does appear that this was the standard charge across the board for all rooms required full paint and repair. The burn marks did require some additional sheetrock repair that would have been a total of an additional $225. However, the Property Manager did not charge as that invoice was submitted late. Please submit payment for the amount due as soon as possible.
Thank you
Customer Answer
Date: 08/30/2023
Complaint: 20539235
I am rejecting this response because:
Can I get {time stamped} pictures of this new claim of ***** in the bathroom? My daughter has no idea what **** talking about *****, when she did her walk through the representative, I think **** is his his name, he didnt mention anything about *****, please stop making stuff up.Also the invoice I received said partial painting, the invoice had 4 pictures, now I am hearing full painting, nothing about *****.
Isnt wear and tear valid after 1 year of tenancy?
We you planning to rent the room to a new tenant without painting?
I need {time stamped} pictures of ***** in bathroom?
If thats your standard charge ($368.05) for a few dime size holes on a wall that my daughter covered with filler before she left yall really taking advantage of these students.
We can arbitrate a more realistically amount I need to pay, or we can have a judge decide whats fair, charging this to everyone doesnt mean its fair.
Sincerely,
***************************Business Response
Date: 12/06/2023
******* - Thank you for your response. Based on your feedback, our site team reached out to you to provide the information you requested and discuss the account and share why the charges remained as is. Please continue to work directly with the Property Manager if you have any additional questions. Thanks!
Initial Complaint
Date:08/29/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Unfair Fees Charged by Meadowbrook Apartments - Urgent Assistance Needed Dear BBB Team,I'm writing about unjust fees imposed by Meadowbrook Apartments for alleged damage to common areas. I seek your aid due to unanswered communication with their representative.Issue: Arbitrary charges for common area damages.Details:Upon moving in, my roommates and I noticed existing carpet and wall damage. We've been responsible tenants, safeguarding the space. ******************* to us.Misunderstanding:Charges relate to pre-existing damage, unjust to attribute them to us. I kindly request reconsideration of fees for carpet replacement and wall repair. Fairness dictates accurate allocation of responsibility.Lack of Response:Regrettably, my attempts to contact ***********'s representative have been ignored. This lack of dialogue worsens the situation, leaving me no choice but to escalate.Resolution:Your intervention can facilitate a resolution. I'm ready to provide supporting evidence if required. I'm optimistic about an amicable solution through equitable assessment.Gratitude:Thank you for championing consumer rights. Your involvement restores balance to business practices. I await a positive outcome, eager to resolve this dispute.Best regards,*********************** ************************Business Response
Date: 08/30/2023
Hello,
Thank you for reaching out to us. We escalated your inquiry to the property manager, ******. He stated that he was able to resolve the matter. Please let us know if you require additional assistance.
Thank you
Customer Answer
Date: 08/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Customer Answer
Date: 08/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Customer Answer
Date: 08/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Customer Answer
Date: 08/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/22/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I live at the Clubhouse Apartments and my four bedroom unit does not have any air conditioning during a heat advisory and has not had working A/C for over four months. The unit has been up to ****************************************** over six maintenance requests. The office acts as though they have nothing to do with the maintenance or the ordering of parts for the A/C units, but the maintenance man also acts as though he has no idea for a timeline of when it will be fixed. This has caused so many problems for my roommates and I. It has severely impacted our physical and mental health with no end in sight.Business Response
Date: 08/22/2023
Hello,
Thank you for bringing this to our attention. We also received the inquiry from ******************* as well as his ******** comments. We do apologize for the delay in repair. The Regional Manager, **** will be reaching out to you and your guarantor directly to further address your concerns and also provide an update on the status of repair.
Initial Complaint
Date:08/22/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
No air conditioning for 4 months no response from owner of apartment company tenants living with no ********** studentsBusiness Response
Date: 08/22/2023
Hello,
We have received your original complaint to the BBB under *************************. We have brought this to the attention of the Regional Manager who will be reaching out.
Thank you
Initial Complaint
Date:08/21/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am requesting to formally report the horrific environment I witnessed over the weekend at *************************************************************************** in hopes to seek a resolution.My daughter signed a lease with this apartment rental company called the Clubhouse, managed by PeakMade real estate. Upon arrival, on August 18th, 2023, we noticed an extreme amount of mold on walls and on the air conditioning unit, as well as a black air conditioning filter. We also noticed roaches and rats in the complex. We also noticed the fire alarms in the apartment unit were cut out, and there were none. We also noticed ripped up carpet with exposed tack strip, and my daughter tripped over the exposed nails. We also noticed f**** along with open needles on the stairwell. We also noticed piles of trash collecting even more bugs. It is important to note, management did not take action with any of these issues. ******, the manager on duty, praised us a full refund of our deposit. So far, ************* has not responded to any of my correspondence thus far in regards to collecting my money back, due to false advertising, unsafe and unhealthy conditions, etc.Business Response
Date: 08/21/2023
Hi ********,
Thank you for bringing this matter to our attention. We did look through our customer care system and email and did not see any previous contact from you regarding this matter. However, we do apologize the less than satisfactory experience you had at The Clubhouse. The Property Manager and Regional Manager will be in contact with you regarding your concerns and the status of your refund.
Thank you
Customer Answer
Date: 08/24/2023
Complaint: 20502487
I am rejecting this response because:
No effort has been made to follow up on your promises. *********************** reached out to me Tuesday morning. Since then, no contact has been made to me regarding my lease termination by the people he said would call me. I cannot accept your response when you have not followed through on a solution, especially the promised refund. This matter is something that needs to be taken more seriously, as this is putting mental and emotional strain on myself and my family. I need my lease terminated and money refunded by end of day tomorrow, Friday the 24th of August, as it marks a week time period of this issue still going on. Its one thing to sell apartments that arent up to code and have serious health and safety concerns, but its a whole other ballgame of ignoring my calls and not refunding my money immediately. You can call or email me with a copy of my lease termination as well as refund in full by tomorrow, Friday, the 26th of August, 2023, by 5:00pm or I will have to pursue other avenues. Thank you.Sincerely,
*********************************Business Response
Date: 09/06/2023
Hello,
The Regional Manager has reached out. Please let us know if you have any additional questions.
Initial Complaint
Date:08/21/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed a lease with ****************/************** for a student unit. Move in date was supposed to be 8/16/23 and as of today, 8/21/23, the assigned unit (414C) is not in move in condition.Evidence of a pest infestation, unsanitary conditions (roaches, live bugs inside the dishwasher, trash inside the unit, mold visible through the vents, dirty walls, cabinets, appliances and spoiled food residue inside the fridge).Have spent hours calling, emailing and waiting to speak with the local property manager without a resolution to the issue. So far no response to emails, have just received conflicting information and/or promises to address the situation but no action.Cannot get in touch with the corporate office either and have been told breaking the lease is not an option.Business Response
Date: 08/28/2023
Hello,
We do not manage this property in ***********. The bbb will need to forward this compliant to the correct management company.
Initial Complaint
Date:08/21/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/18/2023, we left south ******* filled with excitement and some amount of nervousness as we made the long drive north to see our son off to college. We arrived at the Canopy late in the afternoon and quickly, shockingly and unexpectedly had the moment that we had been looking forward to for so long turned into a nightmare of disappointment, abuse and outright disrespect. Upon arrival we collected the keys to unit **** and headed to the unit to get ****** situated. The disappointment was instant as we were greeted with dog p*** all over the walk way, the breezeway had what seemed to be, in my opinion, the remnants of vomit and the entrance and the front door to unit had some indescribable substance plastered all over (see photos attached). The unit itself was not cleaned, the carpet looked dirty, and had such a strong odor you had to wonder if something died in there. I decided to head over to the office to speak with someone in charge and had the displeasure of speaking the property manger ***********************. I could use some choice words to describe her behavior and the overall interaction but I will refrain and simply say that she is the most disrespectful, unprofessional and boorish individual that I have encountered in my adult life. Her treatment of us which was completely unprovoked, included shouting, her hand in my face and then the slamming the door in my face and locking the door behind her. I emailed customer service, returned the keys to the office on Saturday morning and was ent an email confirming return of the keys. No one has responded to my email and it virtually impossible ti get through to there customer care department or main office by phone.Business Response
Date: 08/29/2023
Hi *****,
Thank you for bringing this matter to our attention. We have escalated this issue to the Regional Manager, ********. She will be reaching out to you regarding this matter. If you wish to contact us directly, you can email us at ***************************************
Customer Answer
Date: 09/05/2023
Complaint: 20500059
Please note that as of today 09/05/2023 I still have not heard from any representative from ********* nor has anyone responded to my email.in there response they said that I could email there customer service. Well I have already done that with no response and it is virtually impossible to get anyone on the phone. When you call you only have the option to leave a voicemail no matter which department you select.
Sincerely,
*****************************Business Response
Date: 09/05/2023
Hello,
We do apologize if we missed your call. However, we are not able to locate a direct email from you. The Regional Manager has communicated that she will be processing a refund and will follow up with you regarding next steps. The refund will be a physical check mailed out to you. The Regional Manager will collect your address information and send the request over to Accounting.
Thank you
Initial Complaint
Date:08/20/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a resident of room 2406C at ************************** (operated by peakmade) until Aug. 7. On Aug. 14, I received my initial move out statement totaling $1,018.75. I found several of the charges to be so unreasonable that after I argued with the company, they only discounted the price of the old mattress by 25% and reduced the $15 cleaning fee for a shower curtain that did not belong to me (originally $25 now $10). The subsequent charge detail for the second and third MOVE OUT STATEMENT did not mention the old mattress and shower curtain, but they were still included in the total price. Despite my repeated requests, the apartment did not provide me with any receipts for the cleaning costs, the replacement of the mattresses, the replacement of the carpets, etc. So I am skeptical about the authenticity of all the charges, and it is the apartment's obligation to provide invoices. My biggest concern is the apartment's claim that the carpeting in the common areas and rooms is worth $800 and $500. According to industry standards, the lifespan of this carpeting is estimated to be five years. Over the course of my two-year lease, the replacement cost should have been calculated at a 40% discount. However, I was inexplicably charged a 30% discount, which contradicts standard practice. Also, many of the costs listed in the report appear to be normal wear&tear during my lease, but the estimated costs are too high. For example, a few drops of hand sanitizer on a cabinet cost $10 and a sticky note on the wall cost $5. Even the $12.50 charge for a trash bag seems disproportionate. I did not agree with their charges, but in order not to hurt my credit score, I paid Total paid Charges: $892.50 (with 705 deposit and $13.87 interest on the deposit). I am formally requesting that management immediately provide invoices for all charges related to cleaning costs, mattress replacement, carpet replacement, and other related items, as well as a refund for the overcharges.Business Response
Date: 12/06/2023
Hello - We completely understand your frustration with the final charges to your account. Our site team and their regional managers handle all FMO inquiries and this dispute should have already been addressed locally with the team. It is our understanding that this has been resolved. If you are still in need of assistance, please email us at *************************************** and we will gladly escalate to the appropriate team members to assist with a resolution. Thanks!Initial Complaint
Date:08/16/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PEAKMADE AND ********* IN *****, ******* Shady business practices. These individuals overcharged me in move-out fees when I only occupied the space for 4 weeks. I called the company to ask them when I would be receiving my final refund from them (although they stole money from me), and the woman said that they would be sending the checks to corporate to finalize. When I asked for corporates phone number, I was told that they did not have one. What a joke. These are thieves and liars who do not uphold the character nor characteristics of what it means to be upstanding property managers. They are selfish and only in it to appease and pay themselves at the expense of vulnerable students and individuals in desperate need of shelter. They stole over $500 from me and it seems like they always do this according to the complaints. In 10 years, this company will be gone and you will receive no profit. You will find out soon that stealing from consumers and moving them into raggedy apartments availed you nothing. You will see the wealth disintegrate because you built said wealth by stealing, cheating, and lying to the consumers. It will mean nothing and will have benefited you nothing in the end. You will be poor and bankrupt and that is a promise.Business Response
Date: 08/16/2023
Hello,
Thank you for reaching out to us. If you wish to dispute the charges on your final account statement, you may do so via the resident dispute form on the property's website. You mentioned the condition of the apartment, however after reviewing your account, you did not submit a service request and you also completed an As is agreement which means that you agreed to take the apartment in its current condition. You are due a refund of $372 and that refund will be mailed to you within 30 days of your lease end date.
Thank you
Customer Answer
Date: 08/16/2023
I have proof that I never signed said documents and have uploaded said documents to this message. Once again, more lies from this company who failed to uphold their responsibilities to the individuals they are supposed to provide shelter to. If these documents were signed on my behalf, that is fraud. Upon further review, these documents were not signed at all. Additionally, they were not enforced upon me to sign. The proof is uploaded and I can provide the detailed documentation upon request. Do you see the option for me to sign, and how it is still active? Please stop the lies.Business Response
Date: 08/22/2023
Hello,
I do apologize, you did not sign the agreement. However it was documented that the carpet was cleaned by the previous resident upon their move out. You also did not submit a single maintenance request while you were in the unit regarding the condition of the apartment and you neglected to pay rent in July. Again, your refund will be processed and mailed to you directly.
Thank you
Customer Answer
Date: 08/22/2023
Complaint: 20479208
I am rejecting this response because:this is a fraudulent company that does not honor nor protect their residents.
they are a fraudulent company and they will be out of business very soon due to their negligence, lies, and deception
as a warning to future individuals, do not trust this company and do not move into their apartments . They are raggedy, not up to par, and they LIE about where your finances go. Save yourself the headache and bid the good riddance.
Also, be wary of the homeless people lurking in the parking lot at night because their gate does not work. Protect yourself from this fraudulent company and the children who work in the office
Sincerely,
**************************Business Response
Date: 08/22/2023
Hello,
The charges on your Final Move Out Statement are final. Again, your refund will come to you via mail.
Thank you
Customer Answer
Date: 08/22/2023
Complaint: 20479208
I am rejecting this response because:just now
NEW
BEWARE OF HOMELESS PEOPLE AND ROBBERS IN THE PARKING LOT BECAUSE THEY DO NOT HAVE A WORKING GATE. BEWARE OF BED BUGS, *******, & ANTS BECAUSE THEY WILL NOT CLEAN YOUR APARTMENT AS STATED IN THE ****** THEY WILL ALSO OVERCHARGE YOU IN MOVE-OUT FEES TO RETAIN AND POCKET YOUR DEPOSIT. THEY CHARGED ME $3,000 FOR 1 MONTHS STAY AND DECEPTIVELY KEPT ALL MY FUNDS, INCLUDING MY DEPOSIT. CHECK YELP FOR THE REAL REVIEWS. THIS IS YOUR WARNING! SIGN ELSEWHERE!!!!Sincerely,
**************************Initial Complaint
Date:08/16/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the guarantor. My son ************************* rented an apartment for 2 years (units #*** and #****) at **************** in ****, ** across from. *******. He moved out when the lease was up on 7/31/21 and turned in the key, left the apartment perfectly clean, signed the move out papers, completed the inspection and we are still waiting to receive the $200 security deposit back. The property now has a different management company and they cannot resolve the issue because it was PeakH3239303***3937393631H who issued the lease. I have made HUNDREDS of attempts to contact the company by phone and through their website and just constantly get a voice mail, no one ever calls back or responds to my messages. I want the security deposit back.Business Response
Date: 08/16/2023
Hello,
Thank you for reaching out. As mentioned in our response to your customer care inquiry, we are unable to provide a refund. We are a third party property management company. All bank accounts and former resident accounts associated with this property have been handed over to the new company. We have no resources to process the refund you will need to continue to work with the current management company.
Customer Answer
Date: 08/16/2023
Complaint: 20477665
I am rejecting this response because: The new property management company said the exact opposite of what you said and I have been in touch with them. They do not have records on this lease and said that you hold the security deposit and were supposed to release it. They did not collect the deposit from us, you did and if you want to get technical, you are also responsible for paying interest on it from the time you collected it. The lease was not between them and us, it was between you and us.
Sincerely,
***********************Business Response
Date: 08/16/2023
Hello,
Unfortunately, that is not accurate. You also stated that your son moved out in 2021, this property exited our portfolio in September of 2020 at which time we transferred all deposits to the new management company to be paid upon move out.
Thank you
Customer Answer
Date: 08/17/2023
Complaint: 20477665
I am rejecting this response because: You may be referring to a different property. I spoke with the new management at **************** in **** ** across from ******* university and they took over January 2022 when you exited December 2021. Your dates are incorrect. Again, the lease is between your company and us. Nothing to do with the new management.
Sincerely,
***********************
PeakMade Real Estate is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.