Complaints

This profile includes complaints for PeakMade Real Estate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PeakMade Real Estate has 112 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PeakMade Real Estate

  2970 Clairmont Rd NE STE 310 Atlanta, GA 30329-4514

• 

  Javelina Station Apartments

  1300 W Corral Ave Kingsville, TX 78363-3022

• 

  PeakMade Real Estate

  19 Chenango St Binghamton, NY 13901-2901

• 

  PeakMade Real Estate

  616 Washington Ave SE Minneapolis, MN 55414-2996

• 

  Valley Falls Apartments

  510 Sparta Ln Spartanburg, SC 29303-4877

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a tour of an apartment and I was interested and a guy named *************************** told me I need to make 2 times the rent price and application was $25 and really the application was $50 and after I paid for the application he now informed me that I have to now make 3 times the rent price over the phone which was misleading to me, there needs to be law about because these apartment complexes charge an application fee but won't give us these apartment nor our money, they're robbing people

  Business Response

  Date: 08/10/2023

  Hi Tavis,

   

  Can you please provide the name of the property that you are referencing as we do not see you as an applicant in our system?

   

  Thank you

• Initial Complaint

  Date:08/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** in *********** ** 2x2 plan got approved for it then tells me someone else is moving in it after they charged me 50$ application fee stole my money didnt get the apartment after I was approved very bad business then they want me to sign a new lease be very careful with these shady people they are scamming people this business needs to be investigated highly

  Business Response

  Date: 08/09/2023

  Hello,

  The onsite team is working to find you a placement. Once, they have secured a unit for you, they will notify you directly.

  Thank you

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter ****** lease at ******************* Apt 435 in *********, ** ended 7/31/23. They charged us a cleaning fee of $50 that should only be $25 because each item/picture was listed twice in error on Final Statement. I submitted Financial Move Out Dispute Form as instructed. They were supposed to respond in 1-3 business days. I have not received a response within this timeframe and the adjustment has not been made on my account to reflect this double charge. I would like this $25 adjustment made so I can settle my account with this property. They state on Final Statement that we have 7 days to pay or they send it to collections and if we dont agree with the charges we can submit Financial Move Out Dispute form yet they never respond to this form. Seems like a money grab that they even try to charge $25 for 3 tiny spots that we missed wiping down with a wet cloth but then they double charge each item in error!

  Business Response

  Date: 08/08/2023

  Hello,

  Thank you for reaching out. The move out statement has been updated and  you should have been notified by the Property Manager.

   

  Thank you

  Customer Answer

  Date: 08/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April, under the guidance of ***** on the chestnut employee *******************, I signed the rental contract online by email, and paid the housing application fee, deposit, and the first month's accommodation fee. Because all the procedures are completed by email, I don't have a resident portal. We also signed the contract before *** informed me of the specific room number. After I found out that the room type I wanted was only on the 4th floor, we reached a consensus: if I help him find someone else who can rent this room instead of me, then I can receive a full refund. But when I managed to find a student who can take my lease, and I tried to inform ***. He disappeared. I have not heard back from him for over two weeks. I also tried calling the office and emailing *************** But I keep getting no response from any party. I really hope that by filling out this complaint I can get a response from the office. It is really stressing me since no one tries to solve the problem for me. Thank you.

  Business Response

  Date: 07/24/2023

  Hello,

  We have not managed this property in two years. You will need to reach out to the current management company.

   

  Thank you

  Business Response

  Date: 07/24/2023

  Hello,

  We have not managed this property in two years. You will need to reach out to the current management company.

   

  Thank you

  Customer Answer

  Date: 07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawks Landing sent an invoice for ****** after my son had moved out of their college housing unit. They did not send an itemized bill showing how they had used our entire security deposit plus added charges. I asked for an itemized statement and they refused to send it. I gave up and send them a check for the full amount, and yet they refused to cash it, stating I had to pay the collections company *****************************, even though my check arrived within 2 months after their original invoice. Now they have marred my credit, even though the payment was sent in full. This place likely does this to thousands of families every year.

  Business Response

  Date: 07/24/2023

  Hello,

  Thank you for reaching out. Once a final move out statement is submitted, you have 30 days from the date received to submit payment before the account is turned over to collections. All of our move out statements are itemized and if you would like another copy of that statement, we can provide or the collections agency can provide as they do require all of that information,

   

  Thank you

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 19 year old son, and three additional roommates began a lease with The Clubhouse beginning on July 5, 2023. This was for a four bedroom/4 bathroom apartment, rented for $509 per month. This rent includes utilities, such as air conditioning/heating, electricity, and water. On July 5, 2023 when they moved in, the apartment had no air conditioning. My son submitted a maintenance work order, and spoke with staff at the front desk of The Clubhouse and to a maintenance staff member directly. Two days later, a maintenance staff member attempted to fix the a/c, but within a few hours it was no longer working. On July 8, 2023 my son submitted another maintenance request for the a/c. He and his roommates have attempted to speak with on-site staff and maintenance daily. No one has given us a timeline for repair or replacement of the air conditioning unit, and no compensation has been offered. Both my husband and I have physically gone into the front office to try and help resolve the situation and were given the same noncommittal answers and no resolution they have offered on three separate occasions to bring a portable a/c unit with reassurances that it would be delivered the very same day, but no portable unit has ever been provided. Yesterday we were told that they have no such units at all on site. There is no property manager that we have ever spoken to on site, and are always told that there is no supervisor or manager in the office. With every phone call we make daily, we are only able to speak to representatives from an answering service, and are simply told that we will receive a phone call back. My son, his roommates, myself, and my husband have never received any return phone calls the temperature in their apartment has exceeded 90, and is dangerous. All of this has been made very clear to staff and maintenance at the clubhouse, and yet no repairs or replacement of the air conditioning unit has happened or has been scheduled.

  Business Response

  Date: 12/06/2023

  We apologize for the issues experienced at The Clubhouse - know that this is not representative of what we expect of our communities at PeakMade. It is our understanding that these issues have been addressed by our site team and should be resolved now. If this is not the case, please reach out to us at ************************** and we can quickly escalate to the ******************* team over the community to have them ***** pending items and assist with resolution.

   

  Thanks!

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 24, 2023 To: PeakMade Real Estate; ********************************** RE: *********************************************************************** To Whom It May ******** I live at the above-referenced address within the ******** Apartment complex in *******, **. I have lived at this complex for approximately two years. I am writing to voice concerns regarding safety and health issues that have gone unaddressed by apartment staff. Smoke Detector Concern: On September 30, 2022, I completed a work order regarding the smoke detector in my units not working properly. Maintenance responded by removing the detectors (leaving them in the units) and they have not been fixed properly or replaced, as of the date of this letter. Maintenance responded by saying they would be back shortly to replace the malfunctioning alarms; it has now been 7 months. ***** law requires that landlords make sure smoke alarms are installed, inspected, and working at the beginning of a tenant's lease. If they do not, the tenant can request a landlord install or repair a smoke alarm. If the landlord fails to do so, the tenant has the right to end the lease without court action. To do so, the tenant must make a written request notifying the landlord that they intend to exercise their?remedies?under the law. They then must?allow 7 days for the landlord to install, inspect, or repair the alarm before ending the lease. Fiberglass Concern: On January 8, 2023, I completed a work order regarding a substance under my bed that resembled fiberglass particles. This has been noticed throughout the apartment unit, not just in my room. In response to the work order, I was advised by apartment staff that the mattresses they put in the units were tearing and this substance was all over all their units. I was quickly dismissed, and ************* me it was nothing to be concerned with and that they would put a cover over the mattress to prevent it from shedding anymore. This has not been remedied to this date. It should be noted the fiberglass particles are all over my personal belongings throughout my room. Upon researching the issue, professional cleanup, and remediation would be required to clear the substance. Not willing to dismiss the issue, as I suffer from asthma and was also developing a bad rash on my arms that I had to seek medical treatment for, I decided to purchase my own testing kit. I provided a sample of the substance found under my bed for further testing to Pure *********** Services. On 5/2/23, I received the results of the lab test which indicate 100% fiberglass fibers were present in the sample. Results attached. A video of the contamination under my mattress is also attached. If a tenant has asked their landlord to make repairs to a problem that "materially affects the physical health or safety of an ordinary tenant" using the procedures in?Section ****** of the ***** Property Code?and the landlord didn't do so, they may be able to end their lease early. There are several documented risk factors associated with mattresses filled with fiberglass, resulting in a number of lawsuits being filed. The fact that this matter has not been corrected and will necessitate me having to purchase all new belongings is highly concerning. Furthermore, apartment staff noted that all of their units have the presence of this material. I am concerned for the welfare of other tenants throughout the entire complex if this is the case. For that reason, I fully plan to shed light on this issue by reaching out via media or any other entity that will take these concerns seriously. I plan to vacate my apartment on 5/31/23 and would respectfully like my lease to be terminated at that time, with no remaining balance due from me and no negative impacts on my credit report. I will also be seeking compensation for damaged items in my room due to fiberglass contamination, as well as reimbursement for the fiberglass test kit that I had to purchase.Please reach out to me with any questions you may have. I look forward to hearing from you soon. Sincerely, ***************************** ************ Guarantor: *********************** ************ Cc: ************************************************************ County ************************* ************************* Better Business Bureau: bbb.org Lubbock ************************* ********************

  Business Response

  Date: 05/24/2023

  Hello ****,

  The Property Manager has spoken to the resident ******* and his father this morning and the maintenance team is actively addressing all listed issues today. We do apologize for any delays that the resident has experienced. The resident can reach out to ** directly at ***************************************

   

  Thank you

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20099996
  
  I am rejecting this response because:  the issues have not at all been addressed.  Fiberglass particles remain in the room, all over clothing and personal belongings.  Please research fiberglass contamination and respond appropriately.  This is NOT an issue that can be fixed simply by using household cleaners.  Professional cleaning and remediation is warranted.  We have seen no proof of this.  Maintenance entered our son's apartment yesterday and threw the mattress out of the window, stirring up fiberglass particles everywhere only making the matter worse.  Please take this concern seriously and do your research!  You have a COMPLETE mess on your hands and you are putting your tenants' health at risk.  This is not a simple matter that can be solved with routine cleaning. We have already spent money on our own testing, medical bills, prescriptions and we will have to throw all of our son's clothing items away after he leaves the apartment.  I am seriously concerned with the response and the unprofessional attitude PeakMade staff have displayed and, as a result, we will be pursuing this matter further.  We have asked to speak with ***************************** supervisor and been told he is the supervisor and there is no one above him, which I seriously doubt given his lack of knowledge and level of unprofessionalism. We would like to speak to someone in leadership who will take our concerns seriously.  Furthermore, we will continue to explore options to bring public attention to this matter for the sake of other residents in the complex.  

  "Symptoms of fiberglass contamination include bleeding noses, ****** sputum, wheezing and asthma-like symptoms, swollen eyes and irritated skin. Fiberglass contamination can degrade a normal person's health swiftly, often within a matter of days. If you discover shiny pieces of dust around the home, your home might have fiberglass contamination and requires immediate attention. Relocation is recommended until fiberglass contamination is treated by a professional."

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/06/2023

  Hello - We completely understand your frustration with situation at this property - know that this experience is not representative of what we expect of our PeakMade communities. As with the original inquiry, the site team and property manager were included and the Property Manager and Regional Manager worked to address the issues. It is our understanding that this has been resolved. If you are still in need of assistance, please email us at *************************************** and we will gladly escalate to the appropriate team members to assist with a resolution. Thanks!

• Initial Complaint

  Date:04/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my sister have been trying to get in contact with someone in the clubhouse and ********* living since Nov 22 Her unit window was broken and hasn't been fixed after 63 business days ******* offered a new unit upon moving he agreed to get the rent waived for two months and the regional manager would reach out since then we have been contacting them ******* and the assistant property manager ****** and the other manager ***** and no one has responding my sister has been going to the leasing office three times a week and then assistant is always in a meeting for never available. she is still being charged for the old unit she lives in. simplybill has even reached out to the property and they cant reach anyone. even then the new unit has bite marks and multiple holes in the wall. we just want her to be able to break her leasing according to ******** laws she has the right too and we will be speaking to our attorney soon about this matter if not contacted

  Business Response

  Date: 04/07/2023

  Hello,

  Thank you for reaching out. We apologize for any delay that you or sister may have received in response. The Property Manager has indicated that he has been in contact with you. The screenshots that you provided does not indicate that he offered two months of rent, only that he offered to waive February late fees. We also reviewed additional activity within the account and we were not able to find any supporting information regarding two months of rent nor was this approved by the Regional Manager. The resident was transferred to a different unit as you stated as a resolution. Again, thank you for reaching out and please contact the local Property Manager for any additional questions.

  Customer Answer

  Date: 04/07/2023

   
  Complaint: 19905945
  
  I am rejecting this response because: there still hasnt been any contact from anyone and when we spoke with him on the phone he said he would talk to his regional manager I have a recording of how unprofessional he was with us on the phone and he everything that was talked about and the new unit she is in still isnt acceptable at the fact she has multiple damages to the new unit and it still hasnt been fixed and the fact that multiple emails  have been sent to peakmade and to the property and nothing has been done nor address there has been multiple had written notes given to them as well 
  
  Sincerely,
  
  **********************

  Business Response

  Date: 04/07/2023

  Hello,

  Thank you for you response. Upon further investigation of this issue and reviewing all phone calls since November, there was only one phone call made in January regarding the window. We do see 2 service requests that are pending for the repair of the window as an outside is required for repair and these windows are custom and unfortunately there is a sever delay for repair.

  We have also reviewed our customer care system and it does seem that your sister, ***** only reached out via email once which was escalated to the appropriate party which is the Property Manager as this is a ***************** issue. She reached out to customer care on February and she was transferred shortly after. Again, as mentioned in our last response, the Property Manager did reach out to the Regional Manager and the request for two months of compensation was denied and the Property Manager also removed all late fees for the month of February. 

  You have indicated that there are several issues wrong with the new unit. However, your sister has only submitted one service request for that unit for a clogged toilet. If she has any additional concerns regarding the unit, she can log into her resident portal and submit any additional requests.

  Thank you

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease ended on Dec. 31, 2022. After I moved out and the new tenant took my spot, I got a bill from the apartment for ********* rent, because autopay was turned on. I have talked to them 4 times now about how I can get this money back, and though they have mentioned every time that it will be reimbursed through mail ("Just give it some time"), I still haven't received the money. I will go one more time but I'm not hopeful they will do anything.The Apartment name is *******************, but they are held by the real estate group "PeakMade".

  Business Response

  Date: 03/14/2023

  Hello,

  Thank you for contacting us via the BBB. Upon further review of your account, it appears that you moved out on January 4th. Your account was charged for that month as you were still living there. With a lease takeover it is the duty of the residents to decide who pays the rent for the month that one is moving out and one is moving in. It looks like your account was made current with your payment of the release fee of $300 on 2/9. There are no funds owed at this time.

   

  Thank you

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2021 we filed a claim to Greenland Crossing ************, ** for our daughters bathroom to be repaired due to a leak in the wall of her bathroom just outside the tub area. Maintenance came a few days later and told our daughter it was her fault for the way she showers. We had just moved her in the day when we saw that the wall was damp and moldy. Clearly, no one had been showering there.I called the office and sent more pictures to document. This went on for months. Finally a maintenance person went in and cut a hole open claiming to fix the leak.Eventually the problem became worse as our daughter told us mushrooms were growing where the repair took place. We filed more complaints, but to no avail. In January 15, 2023 I submitted another ticket with more pictures after visiting my daughter. The wall was soft, warped, and moldy. Maintenance finally showed up and cut open the wall claiming to fix the problem. They have left the wall completely open and closed the ticket on February 8. Pictures are attached.We visited our daughter February 19 2023 and the four foot long hole has not been repaired. The smell of smoke is coming up from the apartment below her and there are bio hazardous materials in the wall. We attempted to contact the management office on February 20, 2022 but they are closed till further notice. In addition the only people who answer the office number are the answering service. When I called the ******* ************* number for *********, they have no way of allowing us to speak with a customer representative or leave a message. We have been concerned for her health due to ongoing mold issues because of this and need advice and help on how to proceed.

  Business Response

  Date: 02/21/2023

  Hello,

  Thank you for contacting us via BBB and bringing this matter to our attention. Our customer care team did not receive a missed call from you, however, we did receive an email from you yesterday and have escalated this issue to the Regional Manager, *****. You should be receiving a follow up email or call today. This property also has another property called *********. Due to the decrease in staff, they are currently sharing that office. For future reference for on site staff, please reach out to Crossings ********* leasing office.

   

  Thank you