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Business Profile

Auto Repairs

Cousin Car Care Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business Cousin Car Care center, I highly recommend that you not take your car there for any kind of car repairs. I spent about $4000 for a rebuilt motor to be placed in my car. Not to mention other work before the replacement for the rebuild motor. I've had to go the entire summer waiting for Cousin ******** to fix my car. This isn't the first complaint I had to file with the BBB. But it is the final one. Since my car isn't and hasn't worked since I let Cousin Car Car work on it, I have to take the next step. Please whatever you do don't allow this company to work on your car. This whole experience has caused me considerable stress. The fact that on April **** I paid $3290.33 for a rebuilt motor that doesn't work and this company hasn't tried to do anything about it.l, is stressful.

Cousin Car Care Center is NOT a BBB Accredited Business.

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