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Business Profile

Auto Services

Cotton Auto LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COTTON AUTO REPLACED A FRONT WINDSHIELD FOR ME ON MY 2011 LEXUS RX350 .THE WINDSHIELD HAD A LEAK FRONT HIS REPLACEMENT WINDSHIELD HE INTALLED,IT CAUSE PROBLEM WITH MY ELECTICAL SYSTEM IN MY TRUCK,WHEN IT RAINED THE WATER LEAKED THROUGH THE TOP WINDSHIELD INTO THE INSIDE OF MY TRUCK. I HAD TO PUT MY TRUCK IN THE REPAIR SHOP,MY TRUCK LOSTED POWER.THIS COSTED ME $1,500.00 TO REPAIR MY TRUCK. HE CAME OUT TO LOOK AT THE LEA,I SENT HIM PICTURES AND VIDEOS,I ASKED **** WHO"S THE ***** OF THIS COMPANY,HE LIED AND SAID SOME GLASS COMPANY.I ASKED **** ,HOW CAN I CONTACT THEM TO ADDRESS THE ISSUE,HE REFERRED ME TO THE NUMBER ON HIS TRUCK WHICH WAS HIS DIRECT NUMBER,SO HE GOT UPSET AND LEFT WITHOUT REPAIRRING THE *****

    Business Response

    Date: 05/23/2023

    Client had a window removal and replacement . Upon a complaint of water getting into the car a glass technician was sent to the location where the client female was in the drive way acting aggressively regarding the water test and inspection . Glass technician did a water test and found no leaks . A few days later the client contacted us again regarding leaks in which we returned to the address to the same woman in an even more agitated state . While my glass technician was inspecting the vehicle the client became even more combative and issued threats while the glass technician was there for the second time inspecting the glass. While there may be issues sometimes with small leaks in front windshields we make a quick and easy fix plugging the hole this process takes around ten minutes . With the clients aggression and threats displayed my glass technician did not feel safe with the agitated woman standing over him in which I told him to disengage . We followed our policy regarding our 60 day warranty on leaks and came to the property twice only to find my tech in an increasingly dangerous environment . While we stand behind our warranty and came to the property a second time to inspect the glass we will not tolerate direct or indirect threats to our staff regarding a issue that could have been easily resolved .

     

    such threats were issued such as

    wait until my husband gets back and see what happens

    you think Im not going to do anything to f*** you up about my glass 

    do you even know what the f*** your doing 

     

    I will not risk my staff to a potentially violent situation regarding a routine warranty inspection. 

Cotton Auto LLC is NOT a BBB Accredited Business.

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