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Business Profile

Calendars

Calendly

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Calendars.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I WANT A FULL REFUND! I recently deleted my account (i.e. today) with Calendly. I signed up in March and completely forgot about it until I was charged today for the month of April on my credit card ending in ****. Otherwise, I would not have known about reoccurring charges because I did not receive alerts, notifications, or monthly statements alerts. When I attempted to request a refund on the website, the chat bot did not recognize what I was asking for and of course, to no avail I ultimately ended up filing this complaint because any other way of attempting to contact Calendly would result in absolutely nothing occurring. Cancelling my account should have happened sooner, since I only planned to use it for the month of March, which didn't produce the results I was looking for anyways. I would like both months refunded.

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction happened on 12/29/2023. They renewed my annual subscription for $96 dollars without any previous message indicating this. At the same time, it is not letting me access my account to cancel future charges. It only gives me an "error message" no option to reset password. I have tried contacting the company online and it only gives me a bot asking me tons of questions, giving me a "reference number" telling me someone from the company will email me shortly and I have not received any email yet. There is no customer services number or email available to contact someone and talk about the problem I'm facing. Without that, I won't be able to log in to my account and therefore, not able to cancel my subscription again for next year.

  • Initial Complaint

    Date:01/16/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We pay for premium support and have 5 annual plans with Calendly. We have reached out to them multiple times in e-mail for support, with their support guaranteeing a 24 hour turn around. We have sent 5+ emails for the past 2 weeks and still do not hear back from them.This is not the first time that this has happened and we are constantly ignored by the Company despite paying for it.We are paying for premium support and demand the company provide to us what we are paying for.

  • Initial Complaint

    Date:09/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company provides a service that does not work properly with my phone number based on my time zone. I was scheduled a meeting for a follow up interview and I was forwarded from there service via text message a link to confirm my appointment at 1:45. I confirmed my appointment for my meeting mountain time, the meeting was actually at 12:45 mountain time but this service for businesses does not work and they are being charged for a service that it cannot work correctly, it cannot provide a service for customers or businesses that use this service because it will confirm you for a appointment that is one hour late. Which is not conducive for providing a service that is supposed to connect businesses with clients or be the intermediary for confirming appointments that are incorrectly formatted to help you make your appointment on time. But it had me confirm an appointment an hour late than what was scheduled from the inception of the service being provided. Because it had me confirm an appointment for 1:45 mountain time.

Calendly is NOT a BBB Accredited Business.

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