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Business Profile

Carry Out Food

Popeye's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for Popeye's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Popeye's has 512 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Popeye's

      400 Perimeter Center Ter NE STE 1000 Atlanta, GA 30346-1234

    • Popeye's

      1635 Pleasant Hill Rd Duluth, GA 30096-4619

    • Popeye's

      2691 Windy Hill Rd SE Marietta, GA 30067-8612

    • Popeye's

      159 Cobb Pkwy S Marietta, GA 30060-9208

    • Popeye's

      PO Box 725489 Atlanta, GA 31139-2489

    Customer Complaints Summary

    • 884 total complaints in the last 3 years.
    • 411 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/09/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** ***** Jan 7, 2025, 2:03PM EST ************* Order - Food Quality (The food wasn't fresh.)Order Details: Pick-up 1/07/25 1:19 PM Comments: The bread was stale, chicken was very poor quality, couldnt finish eating Items: ['Golden BBQ Chicken Sandwich With **************** 'Golden BBQ Chicken Sandwich With ****************

    • Initial Complaint

      Date:01/09/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a gift card from ******* and I tried to use the card it keep saying decline I call the number on back of the card they just keep saying go to another store I just want them too cancel this card and sent me a refund of $25 my card do have the amount on it but I'm tired of calling n going on line chartting

    • Initial Complaint

      Date:01/08/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      never received food and my card was charged i waited 23 mins in the lobby waiting on food while the staff only serviced the drive thru. spoke with manager she said that i would receive refund they never gave me my refund been checking my account daily since jan 3, still nothing.the worse customer service ever i was on vacat there for the hoildays with my family and we were starving. this store is in ********* fl #*****

    • Initial Complaint

      Date:01/07/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i place and order on line. the order did not show on there app are doordash. i called popeye to see if the order went through. and it did. the said i had to come in an pick up. i said ok. but the man from the store call back and said that doordash was there to pick up. i said ok. i received my order and the bag was open. and one of the items was missing. i call door dash. and talk to them for 10 mins. they tell me to call popeye back. these businee take no responiable for any thing not door dash not popeye eye. for popeye i just suppose to take the loss. i work every day for my money. and to to treated your customer like just deal with it really.

    • Initial Complaint

      Date:01/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Business was unable to provide a Receipt for the Purchase inclusive of the credit Card information (last 4 digits of the credit card) as requested. This information is mandatory for Accounting/Reimbursement of Funds and the lack thereof prevents doing business with Popeyes. I was Advised to contact for no assistance is available. If this is not, please advise of other local Stores with the provision of Receipts denoting the Card Name, Authorization # AND CREDIT CARD ID (i.e., last 4 Digits of the credit Card).Store #****, *************************************** Phone: ************

    • Initial Complaint

      Date:01/06/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Popeyes on December 30, spending $96.99, and I never received it. Since then, I have made multiple attempts to resolve this issue by reaching out via email and creating several support tickets. Unfortunately, no one from Popeyes has responded to any of my inquiries.This lack of communication and accountability is unacceptable. I expect better service from a company of this size, and the way they have handled this situation has been extremely disappointing. I want a full refund for the order I never received.Given this experience, I will not be ordering from Popeyes again and would caution others to consider their customer service track record before doing business with them. This has been a terrible experience, and I hope this review prompts action from Popeyes to address this situation.

    • Initial Complaint

      Date:01/05/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This location is a plague on the community, they have had bug infestations multiple times, served raw food to the community. Horrible quality, horrible business practices. The owners know about this and do nothing

    • Initial Complaint

      Date:01/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed a large $147.94 order on 12/31/24 at 6:54pm for pickup at 9:15pm. My husband arrived at the store on time but once he got to the window and told them he was picking up this order, the worker went away from the window for a few minutes and came back and said, we didnt see this order so its not made/ready and we are about to close now and turned him away! The employee refused to prepare the food, refused his request to speak to a manager, and refused his request for a refund. Now, we have attempted to contact their corporate support twice with no resolution. The store phone number doesnt accept calls and the only form of communication is through an AI chat bot and email.

    • Initial Complaint

      Date:12/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the SECOND time Ive complained about my order not being delivered and they are doing absolutely nothing about it!!!! They just stealing my money saying this will contact me and NEVER do!!!!!!!

    • Initial Complaint

      Date:12/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It was posted online that this Popeyes was open 12/25/24 I placed several food orders but when I arrived the store was closed. I attempted to pick up my food today and the store refused to give me my purchased items. The supervisor refused to give me a phone number to contact the manager or customer service.

    Popeye's is NOT a BBB Accredited Business.

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