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Business Profile

Carry Out Food

Popeye's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for Popeye's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Popeye's has 512 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Popeye's

      400 Perimeter Center Ter NE STE 1000 Atlanta, GA 30346-1234

    • Popeye's

      4123 Lawrenceville Hwy NW Lilburn, GA 30047-2821

    • Popeye's

      12 Broad St SW Atlanta, GA 30303-3220

    • Popeye's

      3001 Panola Rd Lithonia, GA 30038-2317

    • Popeye's

      5329 Wendy Bagwell Pkwy Hiram, GA 30141-2800

    Customer Complaints Summary

    • 884 total complaints in the last 3 years.
    • 411 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/10/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order through the Popeyes app for delivery. The order took two hours to be delivered, as well as the order was missing most of the food. Food was not sealed, drinks were missing. Ordered 3 combos and ALL side items were missing. I requested a refund through DoorDash, and have not received my full refund. I did not request any coupon in exchange.

    • Initial Complaint

      Date:05/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 5/5/2023 Location: ******************************************************************** Total charge: $27.32 I placed and paid for my order online with a specific pickup time. When arrived at the restaurant, I was told by an employee/manager that I had to wait in line with the other customers. I stood in the line and waited over ********************************************************************* to be late returning to work. When I did finally get to the front of the line, I asked the employee/manager why if I ordered online, paid for my order, and gave a specific time to pick up the order, why my order wasnt ready to be picked up? She stated its Popeyes policy that the online customers must wait in line until its there turn. I responded by saying, your online ordering system needs to state that when an order is placed, or the online ordering needs to be disable. She in turn tells me a paying customer if I dont like the way things are done, dont come back. Go to another store. To top it off, after returning to work some on the items included in the order was missing, such as my biscuit and fries that should have come with the chicken orders.

    • Initial Complaint

      Date:05/04/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visit the store ************************************************* on 05/04/2023 in need of manager in the store because the manager the lady she locks the doors everyday the chairs are stacked on the table signs on the drive-thru speaker the drive-thru window and the door to the lobby sorry for your convenience we're not we're not open only taking doordash orders don't have any food cook, no cook here and some of the employers are in the parking lot, back door is propped open, I can take pictures and send you pictures this is a everyday thing. I've seen six or seven cars pulled through the drive-thru and they see the sign and they keep going. the manager there when the lobby is open little kids up there running back and forth from the lobby to the kitchen area.

    • Initial Complaint

      Date:05/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Tuesday, May 2nd at 6:23 PM I placed an order at Popeyes. I sat in the drive thru for 35 minutes then the so called manager ******* states that she doesnt have my order. She did not care that I spent my hard earned money on food nor did she make the effort to find my ordered. I showed her both receipts proof of my order and she replied Theres nothing I can do about that. Please drive off theres a million cars behind you. First, as a manager that was extremely rude and second yall basically robbed me out of my money because I paid and got no food in return. She needs to be fired. The WORST customer service ever and it makes ********************** look even worse. I am highly disappointed and it saddens me to have felt so useless and meaningless at a restaurant. Im not sure who to blame but everyone.

    • Initial Complaint

      Date:05/04/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 10 2023 I ordered 3 big boxes from this establishment for my family. As my daugther was earing her chicken, she had something stick her in her gums. It was a piece of metal that was in the chicken. I when back to the establishment to report the incident. I spoke with the manager on duty at the time. And all he could say is that our chicken do not have metal in it. I asked for the cooperate telephone but he did not know it. He have me the owners number. I called the owner and cooperate number and left message on both line. Today it is 21 days later ****** still have not heard from. Anyone.

    • Initial Complaint

      Date:05/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to popeye's in *********, ** around 10 pm ordered 50 dollars in food . While waiting the employees were coming in and out of the building smoking right by the drive thru. When we get home the food was not cooked through. We had to throw away the food. When calling the store no one answered. Called the next day I was told to call back for the evening manager. I called back no one answered. I called popeye's customer service line talk to someone and was told that they were going to investigate and call me in 5-7 buisness days, no call back. I spent 40 dollars in food to not be able to eat it or get a refund. This is the worse popeye's I ever experienced.

    • Initial Complaint

      Date:05/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Placed an Order to Popeyes Chicken for 2 spicy Chicken Combo's that Came with An Extra Item If Order Over $25.00 dollars, I Ordered $40.49 worth Of food, Also Tipping the Driver My Order Was Paid By Credit Card. Including a Driver Tip.The Uber Eats Drivers Picture and Car Information Was Given and tracking Information, IN the Midst Of The Delivery, another Stop Was Made, changing The Extimated Delivery time, My Order Was Made At 8:15 p.m 04/49/2023 estimated Time Given 9:05 p.m Lastest Arrival time 9:50 p.m,but when the Order Arrived,was 9:58 p.m And the Driver Wasen't the Dessignated Driver, for the Order Delivery There Behavior Was Odd, but I Still Took My Order, Upon Inspection And Tasting My spicy chicken Sandwich It Was full Of Salt, and The sprite Drinks were Nothing but ******* Water, the entire Order Including the Extra Sandwich Item, I'm allergic to Salt Products, so This Created A Medical Problem For Me The Meal Was Completely Inedible, It Being to late To Phone the Restaurant, I Waited Until the Morning Of 04/30/2023 Phoning At 11:00a.m No One answered The Phone, with a Recording Stating sorry Your Call did Not Go Thru Please Try Your Call later I Attempted To ******************* Receiving the Same Message with Each Attempted Phone Call. .My Phone Is Working fine the Problem Was Not My Phone but this is the response when A Phone has Been Taken Off the Hook Or Is Turned Off I HAVE PHOTO'S OF THE ENTIRE INEDIBLE ORDER BUT COULD ONLY SUBMIT PHOTO OF CHICKEN SANDWICH

    • Initial Complaint

      Date:04/30/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The location of this restaurant at ************************************************************ is listed as having dine-in and takeout options on both the Popeyes website and the ****** information. However, when you actually go to the building, it is closed entirely to patrons that are on foot. You are not even able to walk in and pick up food OR call the restaurant and have them bring it out to you. If you call the restaurant, it just rings and nobody picks up. The ONLY way to obtain food from this location is by going through the drive-thru in a car. Even if you have already placed an online order, if you do not have a car you are not able to pick it up. This information is not given to you when you place the order. This is extremely inconvenient considering this is a location in a very walkable urban area, where many people use public transit, walk, or do not even own cars. They should, at the very least, unlist dine-in and takeout as options for this location. Ideally, you should be able to walk in and pick up and order or have somebody bring it out to you if they are afraid of having people in the building.

    • Initial Complaint

      Date:04/29/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a 16 piece meal only received 13 pieces of chicken and asked for Mardi gras mustard didn't get any called 5 times to complain and they didn't answer the phone

    • Initial Complaint

      Date:04/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a horrible incident with some of Popeyes employees, as well with the store manager when I asked for her name she refused to answer , I am a disabled army veteran and have always conducted myself with respect and discipline, I had ordered a bundle dinner and Popeyes fries but was charged for the mash potatoes that come with the bundle when I asked why was I being charged the young lady that was taking orders through the drive told I made a mistake when I said read the receipt it showed you charged me for the mash potatoes she started getting rude I then requested to speak to the manger which she replied I am the manger another employee called another person and she told she was the manger so I asked why did the other girl lie and tell me she was the manger at this point the manger stated whats your problem, I then responded is this how you talk to your customers? Why are you being so rude and disrespectful, I then tried to explain the mistake but she cut me off and stated do you want the food or not ,I was so shocked!!! I told her you already charged me as I used my credit card and as this point I was so shocked and confused that I asked for my food as I am not going to argue or respond in a negative way, I am respectfully requesting to speak and be contacted regarding this matter I hope Popeyes will take this matter seriously and contact me

    Popeye's is NOT a BBB Accredited Business.

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