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Business Profile

Clinic

Emory Healthcare SBO Billing.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Emory Healthcare SBO Billing.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Emory Healthcare SBO Billing. has 11 locations, listed below.

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    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 28 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an appt with ********************* for 9/12/22 at 1:30pm. On 8/16/22 I tried to arrange for transporation using my trans. benefit through Cigna. They were unable to confirm trans. due to a shortage of drivers. I was told someone from ***** would call me back if they were able to confirm a driver. I notified **************** office of the problem & asked for a telemed appt. I was told ************ wasn't participating in telemed. A few days later ***** called to say they found a driver for the 12th. On the 12th no one showed up. I called **************** office, see attachment, an hour before the appt. and advised them of the problem. ***********************, his PA, said '******************* call me to re-arrange the appt. I never heard from ******. I called & left msg's but no one returned the call. Then I started receiving bills for a missed appt. I sent them a letter explaining what happened but no one responded. Then all of the MRI's I sent to ************ were returned to me, w/o explanation. It's necessary that ************ has these prior to any exam. I'm at a loss for how to reach them. It appears that they do not respond to mail or vm's.

      Business Response

      Date: 11/11/2024

      Hello Ms. ****************** wanted to follow up with you to see if this was taken care of.  Emory takes great pride in serving our patients and are committed to addressing all concerns with the utmost care. Please let me know if you have still had concerns.

       

    • Initial Complaint

      Date:11/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an invoice from Emory **************** (Emory Clinic) in the amount of $251.76. I was unable to pay the full amount, therefore I contacted the billing department to make payment arrangements. I spoke with a female agent on 11/04/2022 around 9:30am. She stated I can start a payment plan and asked me the monthly amount that I could afford. She stated the minimum amount would be $25 monthly, therefore I agreed to the minimum amount of $25 a mo. She asked if I would like to go ahead and make a payment today and I told her I could make the first payment. I gave her my credit card information in order to pay the $25. When the transaction was complete she stated I would be receiving a letter from their 3rd party payment processor (FAMS) for instructions on how to make my future payments as the payments will be collected directly to them. However, when I checked my bank statement and noticed my account was overdrawn, I noticed the lady had charged me the full amount of $251.76. I contacted Emory immediately and they stated it would be aprox. 30 days for refund resolution. Totally unacceptable for an error made by their employee. There is absolutely no reason why they could not void that transaction and recharge me for the correct amount. I have contacted the bank and I am still waiting for a call from their supervisor.

      Business Response

      Date: 11/11/2024

      Just wanted to follow up with you to see if this was taken care of.  Emory takes great pride in serving our patients and are committed to addressing all concerns with the utmost care. Please let me know if you have still had concerns.

    • Initial Complaint

      Date:10/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      What I am upset with is the billing issues with the billing department at Emory. We have been trying since the very beginning of August 2022 to resolve this and there is still no resolution. I am waiting for an invoice or a bill and I am shocked that they can not provide that. Every time I speak with finance team they can not answer very basic questions such as: where do I find bills and pay them? I am starting to get extremely worried because our treatment has already been delayed due to billing issues. I am extremely worried that these issues with the billing team will prevent us from doing another transfer this year. This would be devastating to me for a few reasons. One reason being that if we transfer next year all our out of pocket *** and deductible will reset and we will incur expenses that could easily be avoided. I really feel I have gone above and beyond to make sure that the finance issues are resolved. What more can I do?

      Business Response

      Date: 10/28/2022

      We are pleased that you have chosen Emory Healthcare as the provider of your health care services. We pride ourselves on providing excellent medical care and customer service. Please accept our apology for any dissatisfaction. Thank you for allowing us the opportunity to investigate your concern we will be looking into the details of your concern.

      You can go on the bill pay website to review your bills here is the link:

      https://www.personapay.com/emoryhealthcare/login

    • Initial Complaint

      Date:10/01/2022

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1) On multiple occasions they have not been able to produce bills after services were rendered.I am signed up for paperless.On one occasion, they turned my account over for collection within approximately two (2) weeks of the services rendered without ever producing a billing statement.On a second occasion they turned my account over for collection without ever producing a billing statement. On this occasion I was due a refund at the time they turned my account over for collection.On both occasions they admitted that it was done in error but they could not produce a billing statement.I have talked with them about this on multiple occasions. They keep telling me "you are not the only one having this problem" and that they will look into it and fix the problem.This has now been going on for over a year yet nothing has changed. They now tell me I have a balance from a September 1, 2022 visit yet they are unable to produce a billing statement for same. 2) I was trying to sign up for their new My Chart Patient Portal and after providing the accurate information it requested about me it keeps indicating that it is "unable to verify my identity".It also states to follow the instructions on my billing statement but I am unable to do so becuse they are unable to produce a billing statement.

      Business Response

      Date: 11/11/2024

      I would like to apologize for the issues with the billing department.  Emory takes great pride in serving our patients and are committed to addressing all concerns with the utmost care. Please contact our billing department if you are still experiencing these problems,

      Customer Answer

      Date: 11/11/2024

       
      Complaint: 18153219

      I am rejecting this response because: The complaint I filed was over two (2) years ago and they just respond to it now. they can't be serious.

      Also, their billing department has not improved over the last two (2) years.

      I also believe, based upon my expreience, that in my opinion because one of my former doctors at Emory was incorrectly billing ********* I had to pay for tests that would have otherwise been covered.

      Sincerely,

      ***** *****

      Business Response

      Date: 11/12/2024

      I am sorry you are still experiencing issues with the billing department. To correct any mistake we have made, we need more details so that we can investigate. Please contact our billing department at ************ to file a formal complaint. They will also be to set up your MyChart.

      Customer Answer

      Date: 11/12/2024

       
      Complaint: 18153219

      I am rejecting this response because: I have already contacted the billing department on multiple occasions and was advised I would need to speak with the doctor's office. When I contacted the doctor's office, they told me I need to contact the billing department.

      This, plus the fact it took you over two (2) years to respond to my initial complaint pretty much speaks for itself as well as speaks to what kind of mistreatment patients receive from Emory.

      People do not remember what you say, they remember how they are treated.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:09/22/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been offered to participate on a "******** Trial" free of cost. I have visited the ******************************************** GI clinic on 3/21/2022 that day I've found out that I do not qualify for "******** Study Trial" by ************** clinic. I had 3-4 months long conversation with ******************** clinical team about this study trial and had multiple conversations about that trial being free and won't cost me anything. Later I've found it that ****************** office was quick to submit my brief office visit and file a claimed $359 to my insurance company and got paid around $147.70 by my health insurance provider on 4/12/2022, ****************** office sent me the bill of the remaining balance of $211.30. I have reached out to *************************** office multiple times and have spoken to her medical assistant " Kataya" I was told by ****** that they will take care of my balance that I don't need to worry about, Instead they sent the balance of $211.30 to a collection agency. All I want is ************** to remove this balance and notify the collection agency to stop harassing me.

      Business Response

      Date: 11/11/2024

      We apologize for the late response in regards to your concern. We have sent your complaint to the correct department to review if this hasn't already been resolved. You may contact our office directly at ************ if you have any additional questions or concerns. We thank you for allowing us the opportunity to respond to your concern.

    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was bitten by multiple mosquitoes and went to , Emory Downtown Decatur and the physicians constantly told me there was nothing wrong with me. My back L5 pop due to negligence, I also have a bulge in the back of my neck and my doctor will not give me a leave of absence. The trucks can be Dusty, leaking fumes and my supervisor made light of the fact that my nose started to bleed because of the fumes. I've been walking around in a Haze every since I got bite. ****** care told me I needed to go to my primary care physicians and I continued to go and they kept telling me nothing was wrong with me. My physician's didn't even want to give me antibiotics for ******, nor do they want to write a report explaining how I've received to many bug bites now I've become easily infected with parasites. My neck keep swelling, my face break out with bumps, my hair Fall Out, my knees sometimes swell's. Doctor's ****** Run More ***** ****** Less of Their Expert Observation, just by looking at someone you can't diagnose them.

      Business Response

      Date: 11/11/2024

      We apologize for the late response in regards to your concern. We have sent your complaint to the correct department to review and contact you if this hasn't already been resolved. You may contact Patient Relations directly if you have any additional questions or concerns. We thank you for allowing us the opportunity to respond to your concern.

    • Initial Complaint

      Date:08/11/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called about a ********** received for care I had in June 2022 and the woman I spoke to ******* was extremely rude and refused to give me her supervisor after she claimed I had a bill of over ***** from some years ago. She said she would have a supervisor call me and it's been over a week and still no call.

      Business Response

      Date: 11/11/2024

      Tell us why here... We apologize for the late response in regards to your concern and we apologize for any dissatisfaction our team may have caused. We have sent your complaint to the correct department to review if this hasn't already been resolved. You may contact our office directly at ************ if you have any additional questions or concerns. We thank you for allowing us the opportunity to respond to your concern.

    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/14/2022 I paid 850 for a mammogram. I was over charged for this visit per my eob. On top of that, instead of refunding my money, they forward the remainder (******) to an outstanding ****. This payment has now messed up my payflex card and can not use my card for further dr *************

      Business Response

      Date: 08/05/2022

      Greetings  ********************,

        Thank you for allowing us to provide medical service to you. We are processing a refund check to you for the overpayment amount of $565.10.  You should receive it within 10 days depending on the US mail.  Please contact me if you have additional questions or concerns.

      Respectfully Submitted,

        ******************* - ********** . 

    Emory Healthcare SBO Billing. is NOT a BBB Accredited Business.

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