Complaints

This profile includes complaints for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Corpay

  3280 Peachtree Rd NE Ste 2400 Atlanta, GA 30305-2453

• 

  Corpay

  655 Engineering Dr Ste 300 Norcross, GA 30092-2843

• 

  Corpay

  PO Box 921729 Norcross, GA 30010-1729

• 

  Corpay

  2003 Western Ave Seattle, WA 98121

• 

  Corpay

  5545 Triangle Pkwy Suite 400 Norcross, GA 30092

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in communication with a company who is partnered with Corpay since May 31, 2025. They did fail to provide any accurate information regarding the investment process. Regardless, the main issue is they have advertised 100% money back guarantee. They are failing to abide by this advertisement. They have added additional fees that were never mentioned to the point that they have all of my money, and they are aware they have it all. They are demanding I take out a loan and give them my banking information which is not an option and will not be happening. I have a right to my money due to this advertisement but am just being disrespected and threatened with consequences from the *** and *** if i do not pay another $9,500 on top of the $30,900 I have already paid.

  Business Response

  Date: 07/09/2025

  *******,

  We hate to hear about your negative experience while dealing with our company.

  Unfortunately, we were unable to view the attachments you provided and the attempts to make contact via phone call and email were not successful. If you would like to speak with us further about your concerns, please contact our agent via the contact details provided in the email communication sent on 7/9/25. 

  Thank you

  Executive Response

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account has been closed since November of 2024. The company continues to add card fee's of $120.00 a month. As of recently they are sending us bills of supposed charges from back in October and November. I have talked to at least 7 people at the company and no one can understand or point me in the direction of who can properly close this account. This is extremely fustraiting. As of today my amount due is $ ****** on 6/1 it was ****** They tell me they are receiving charges from back in October and November that we are responsible for. However, I do not see how that is true when then account is closed and was paid in full. My File is to large to attach if I can email it that would be great. I can not enter an amout to dispute because it keeps changing.

  Business Response

  Date: 06/06/2025

  *****,
  
  We hate to hear about your negative experience with our closing process. During our research, it was determined the account was not properly closed, allowing for additional fees to be charged. We will be monitoring the bill cycle dates of the 1st and 16th of the month to ensure no further invoices are generated.  
  
  As a result, a credit of $368 was issued on 6/5/25 to cover uncredited fee charges. The detailed information on charge dates and credit dates was provided through direct email communication on 6/6/25. 
  
  Our agent handling this escalation has provided their contact information should further questions, or concerns arise.
  
  We thank you for bringing your concerns to our attention and hope you find our response satisfactory.
  
  Customer Care

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding monthly $100 fee that has been recurring for over a year. It has come to our attention its for a credit risk fee. We have had this account for 10 years, payments are automatically withdrawn, and our credit has always remained in an excellent standing. 4/29/25 (PHONE) asked about the fee. *** advised they would credit back 3 months and that there would be no charge until the re-evaluation, which is every quarter. But suspicion grew regarding why the fee was applied to start.5/2/25 (EMAIL) Asked where this information was pulled from, asking proof that our credit is at risk which they could not advise. Emailed CS **** -she would have a manager contact me back. Going back and forth via email until 5/22/25 regarding manager reminder to call me back. But no one called (email attached)5/29/25 (PHONE) called in as no manager reached out. spoke to a *** & relayed the situation which they ***lied we could pull our own credit ***ort however that is not the issue. They cannot supply the proof of ***ort they utilized to apply the fee. Asked for a manager who would be able to assist. Transferred to Sup **** who ***eated the same we can pull our credit ***ort on our own. Once again- not the issue. **** states he will get a manager which was *****. ***** said the exact same thing **** did.When I asked about getting someone who can help she advised she does not have the info and that lays with ************* Asked if I get their contact information, ***** ***lies NO. THATS INTERNAL. so once again no resolution after 1 month.All we are asking for is the proof of the ***ort they pulled. And if this is not able to be supplied or explained we are kindly asking reimbursement for the false fee being applied with this supposed credit risk from the original start date (over a year ago). We will not accept a response stating this will take 1-2 bill cycles to update. We are requiring immediate rectification. Account # / CUSTOMER ID: *****

  Business Response

  Date: 06/05/2025

  Greetings!
  
  
  We would like to thank you for the opportunity to address your issue. You filed a complaint with the BBB regarding the High Risk fee being assessed to your account. We have researched this issue for you, please see our findings below. 
  
  It appears the High Risk fee was assessed due to a drop in your commercial credit score. The dates the fees were implemented were found to be valid. 
  
  Please be advised that the High Risk fee can be implemented for any of the following reasons:
  

  -One or more late fees in a twelve-month rolling period. 
  -Short paying of any invoices in a twelve-month rolling period. 
  -Drop in commercial credit score below our minimum threshold which is: 600.
  -Drop in commercial credit score of 50 points from previous review. 
  
  It was requested that we provide the documentation that was used to factor the fee being assessed. There is no documentation that we can provide. Please be encouraged to obtain copies of your credit reports from the agencies provided. If there is a discrepancy with the reportings, you can file a dispute for removal of the derogatory marks.
  
  
  A copy of the agreed upon "Terms and Conditions" that are currently in place was also sent previously for your viewing. Please see (Section 3.3 under the heading of "Cost & Payment Terms")
  
  
  We hope this provides the necessary clarification. 
  

  
  

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been loyal customers of **** for nearly 20 years, consistently using their gas card services for our fuel needs. Unfortunately, we are extremely disappointed and frustrated by how they have handled an ongoing case of fraudulent activity on our account.Despite repeated reports of suspicious and unauthorized charges, **** has refused to take full responsibility for this fraud. The issue has persisted for some time now, and rather than investigating it seriously and helping us secure our account, they have shown a clear lack of concern for protecting long-time customers.We expected a company we've trusted for two decades to act with integrity and urgency when faced with potential fraud. Instead, we've been met with indifference and a refusal to take accountability. This is unacceptable, especially in todays climate where fraud and data breaches are unfortunately commonand customer support and resolution are more important than ever.We are requesting the BBB's assistance in urging ARCO Business Solutions to take full responsibility for the fraudulent activity on our account, conduct a thorough investigation, and implement stronger security measures for their gas card program and received a refund of $1,573.This experience has seriously damaged our trust in **** and their customer service standards.

  Business Response

  Date: 05/02/2025

  *********,

  We hate to hear that we have lost your business due to the recent dispute denial for your Arco account. After reviewing the dispute notes, the following reasons are notated as cause for denial:
  1. Account had more than 10 active cards at the time of dispute, and not set up for Fraud Protection. This card limit is determined by business agreement regulations and cannot be overruled.
  2. Account closed as of 4/22/25 and is not eligible for further review or courtesy credit as a result.
  
  We understand while this is not the outcome hoped for, we hope you find our response satisfactory in explaining the cause for denial.
  
  Thank you for your time and patience while we reviewed your concerns.
  
  Executive Response

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting Corpay (also known as Nvoicepay/Fleetcor) for deceptive and unauthorized financial practices that affect both us and the businesses that use Corpay to send payments. Corpay claims to process credit card payments on behalf of our customers, but the funds we receive are actually ACH deposits directly into our bank account. ******************** refers to these as NVP Cards, but we never receive any card information. They deduct a 1.85% card processing fee from our payments without our consent. We are not under contract with Corpay and have never agreed to receive payments through their platform or to pay any fees. Despite repeated requests over several years to stop using our banking information and to instead send a true credit card or pay by check, they still continue this. We have explicitly revoked permission for them to use our banking information and they won't even respond. Even more concerning is the misleading "copy" of remittance information sent to the senders (our customers): it includes fields for credit card number and expiration date" all replaced with Xsimplying a credit card was used. When we show customers the remittance we receive (which shows an ACH and a processing fee), they are shocked to learn were not being paid by credit card. Corpay is misrepresenting the nature of the transaction to both the payer and the recipient, which allows them to charge both parties fees under the false pretense of credit card processing. We also find it suspicious that Corpay is tied to FleetCor Technologies, a parent company that operates under a large and confusing list of alternate business names. This makes it difficult to identify the true party responsible and appears to be a strategy to obscure accountability. We believe this behavior amounts to deceptive practices, misrepresentation, and unauthorized use of financial data. We are requesting that the BBB investigate Corpays handling of payments and take appropriate action to stop these practices.

  Business Response

  Date: 04/30/2025

  Greetings!
  
  We would like to thank you for the opportunity to address your issue. 
  
  A complaint was filed due to your banking information being somehow affiliated with our products / services. 

  Upon review of your complaint, it was discovered that this account was set up for a service called Corpay Direct. This service does require a  financial institution be linked for functionality. 
  
  Per your request, your banking information has been unlinked and you should not see any future charges. 

  We hope this provides the necessary clarification. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Today I received alerts from my credit reporting agencies that a hard inquiry was made on my personal credit report for an unauthorized business loan. Please see below:April 8, 2025 CORPAY FKA FLEETCOR hard inquiry reported to Experian I do not own a business nor did I apply for any such business loan, not even a personal loan. These alerts are immediate so I know it is not from an application I did last year.Please remove this hard inquiry immediately from my credit report and immediately block any application from going through in my name. Unauthorized and illegal. Please confirm.Thank you,****** ******* **************************************************************

  Business Response

  Date: 04/11/2025

  Greetings!
  We would like to thank you for the opportunity to address your issue regarding a hard inquiry that was unrecognized on your credit report.We attempted to research and identify if your information was associated with an application or established account , but were unable to locate any linked information.
  Please be encouraged to file a dispute with the appropriate credit bureaus this is impacting for further assistance. 
  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 
  Thank you, 
  Executive Response Team 

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while it does not help me resolve the unauthorized hard inquiry on my credit report using my information for a loan or card at this company, at least they tried calling me to explain. However, they only responded to the BBB complaint, and not to my direct emails to them. In addition, when they called from an unknown number, they never left a message or a call back, so it took a few days to connect live. 

  There must be a reason their company had someone apply for credit using my name and information. They are too big to dig into which division did this.

  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to Return check that was mailed out to us but with the wrong company designation on check.

  Business Response

  Date: 04/09/2025

  Greetings!

  We received your complaint for assistance regarding a check reimbursement that was alleged to be issued incorrectly. 

  Upon review of your complaint, it was identified that it was made out to the correct party. It was requested that we update the payee to an alternate name, however, we are unable to do so because the alternate name provided is not the actual client. 

  Please be encouraged to deposit the funds to your business account and reissue the funds via check to the preferred party. Successful contact was made to provide this update verbally as well. 

  We would like to thank you for the opportunity to address your issue and hope this provides the necessary clarification. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Predatory sales practices - aggressive sales practices that involve misleading claims

  Business Response

  Date: 01/31/2025

  Greetings, 
  
  Thank you for allowing us the opportunity to assist you. In reviewing the complaint and after speaking with you, the issue doesn't involve Corpay. Please file the complaint against the third-party company that provides the phone services sold at ******** 
  
  Obtain the name of the third-party company. 
  
  Your reference number is 18084864.
  
  Best regards 
  Corpay

  Customer Answer

  Date: 02/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to CorPay December 4th, *************************** banking information. I receive a direct deposit from CorPay every week for purchases I make out of pocket as an employee at ******* *****. Recently, I changed my personal finances (opened new accounts, closed old accounts) and need to redirect which account ******************** is sending the direct deposits to. There is no online self service to change your account and routing number information on CorPays website/portal, so Im left with contacting CorPay via phone or email. I called once a week and was told the same thing, we are really busy and will get to your request as soon as possible. December 24th, 2024, I emailed CorPay and customer service escalated my case later that week. January 27th, 2025, After not hearing from CorPay for a month, I reached out again via Phone and was told nothing has been accomplished since I last contacted CorPay. They have never contacted me, and I have to constantly hound them. Everytime I call its the same story. Were sorry, let us make a new case #, escalate your case, please be patient. Ive asked on 2 occasions to speak with another department, superior, anyone. I am met with the same uncooperative responses. Were sorry, please be patient, we have updated your case #. I was not surprised when I learned the BBB has not accredited this business, and that others have had worse stories/issues with this company.I am considering taking legal action at this ******* reiterate, I am trying to update my account and routing numbers with ********************* Direct Deposit system.

  Business Response

  Date: 02/04/2025

  Greetings!

  We would like to thank you for the opportunity to address your concerns regarding updating your direct deposit information. 

  We attempted to contact you to assist with this  matter, but you  were unavailable for any of the attempted correspondences. If you are still in need of assistance regarding this matter, please be encouraged to call the customer service number on the back of the card for additional assistance.

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theyre making customers cover their surcharge fees to use POS devices that contains debit and credit cards. North California stated a law prohibiting that.

  Business Response

  Date: 11/11/2024

  We hate to hear about your experience with our products and services. 
  
  After reviewing your concerns over surcharges, we have spoken with our Prepaid team and they have advised that this is a known issue we are working to correct, however we are offering credits to affected customers. Please contact us by dialing the toll free number on your card for assistance with this. 
  
  Our agent who has worked this complaint has left voicemails and sent an email requesting a response, as of today (11/11/24), we have not received follow-up communication
  
  Thank you for your patience while we researched.