Complaints

This profile includes complaints for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Corpay

  3280 Peachtree Rd NE Ste 2400 Atlanta, GA 30305-2453

• 

  Corpay

  655 Engineering Dr Ste 300 Norcross, GA 30092-2843

• 

  Corpay

  PO Box 921729 Norcross, GA 30010-1729

• 

  Corpay

  2003 Western Ave Seattle, WA 98121

• 

  Corpay

  5545 Triangle Pkwy Suite 400 Norcross, GA 30092

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a growing business with a fleet of sales route drivers across *******, currently with 10 drivers and more being added this month. We chose Fuelmans fleet gas card program with high hopes that it would be a reliable tool to support our operations. Initially, despite a few minor issues, the program was working as expected.However, during Hurricane ******, we encountered a major problem. Over a 2-day period, one of our cards was mistakenly charged over $1,000 in fuel purchases. This card was in our possession the entire time, and we had not made those charges. Our account has *********** total. We immediately contacted Fuelman to resolve the issue, but after spending a significant amount of time on the phone, we were told that the only way to file a fraud claim was through email, as their fraud department could not be reached by phone.We filed the claim via email and followed up a week later, only to be informed today (10/23) that because we have more than 10 cards on our account, their fraud department would not handle the claim per their agreement. Instead, they implied the issue was likely due to a driver misusing the card, even though we had explained it was likely a system error, which was confirmed by a customer service agent during our earlier calls.After receiving no response to our email follow-up, we called customer service again, but the agent was dismissive and unhelpful, leaving us even more frustrated. We expect this issue to be addressed and for the erroneous charges to be credited immediately. If not, I strongly advise others to avoid Fuelmans services. After six months of using Fuelman, with our company spending around $2,000 a month on fuel, this situation has left us questioning their integrity. We have already begun an application with another provider, Wex, in case this issue is not resolved by the end of the week.

  Business Response

  Date: 10/30/2024

  K., M.

  We hate to hear about your concerns with our dispute process and policies.
  
  After speaking with our Fraud team, they advise the *************************** your Terms and Conditions. They have also stated regarding the transaction(s) in question, that our real-time monitoring system flagged transactions outside the normal use for your business and you were alerted you through email notifications. The decision to deny will remain at this time.
  
  We understand this is not the desired outcome, but hope you find our response satisfactory in explaining why this is the decision.
  
  Thank you

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023 we were charged "risk based pricing" after many attempts to figure out why they said it was due to our credit changing- I ran credit reports and this did not go down as they said. They removed the fees that were line itemed. In March of 2024 during my maternity leave, we started getting these fees charged on our bills (around $300 bi-weekly), but the line item saying they were risk based pricing did not show up as a separate line, instead it was put into the departments total essentially hiding these fees and making us believe it was just an error since the fees weren't showing up as they had before as a separate line item charge. Upon my return in September I had my counterpart dig into this further and found that the fees were in fact being charged. Again they said it was due to our credit going down, and again I had to pull reports to show them it didn't. After the last month of calling them nearly every day they finally agreed to give us a refund, but only for the last 3 invoices. Essentially they are trying to only give us back $899 of the $4,589 in erroneous charges. After looking into this online, this is NOTHING NEW for them. There was a lawsuit in 2019, and they agreed in 2023 to be more transparent. Instead they are now just hiding the fees in each line item. I am sure I am one of many people they are doing this to, and I'm one of the few fighting to get my money back for something. How many people they are collecting these fees from that aren't even seeing them???

  Business Response

  Date: 10/24/2024

  We hate to hear about your experience with our company

  After reviewing your account history, we will be issuing the following Courtesy Credits:

  $1845 (10/24/24), and $1845 (11/01/24) totaling the remaining $3690 requested for High Risk Fees. 

  Please note this credits will appear on your upcoming 1-2 invoice cycles after the credits are submitted. 

  A separate email was provided containing an agents contact information should you have further questions, or concerns. 

  Thank you for your continued patience while we researched your complaint.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Great States Logistics has made numerous professional attempts to have an unjustified late fee resolved from our account, all to zero replies from Fleetcor/Corpay. We followed every direction, including physical mail, account **** emails on a letterhead and signed in blue ink. We pre-paid our account to any potential of a late fee, but was still hit with a near $1,000 late fee. We were making payments to our account weekly, but yet by the time a statement was sent to us, it would automatically say we're late. Additionally, numerous transactions made inside the Fuelman Network would post greater on our statement that the receipt would show at the pump. ***** ****** has not responded to any of our dozens of emails to attempt resolve. We have requested dozens of times to have our late fee waived and our account permanently closed.

  Business Response

  Date: 10/01/2024

  Greetings!

  We would like to thank you for the opportunity to resolve your issue. Your complaint expressed your grievance of a late fee assessment and difficulty with receiving assistance. 

  We've made successful contact to apologize for this inconvenience as well as to inform that a one time courtesy credit would be extended. Please be advised that a credit has been submitted in the amount of: $953.33. Please allow 1-2 billing cycles for the credit to reflect on your account with us. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:09/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for parking using cash money and there is no sign on the actual kiosk nr during the transaction that no cash back will be provided. I put in a $20 for 3 hours, which is the max allowed, at $3.50 per hour and didnt give me any change. Photos of the actual Paybyphone location and copy of receipt issued are attached. I demand to be reimbursed.

  Business Response

  Date: 09/26/2024

  Greetings!

  Thank you for the opportunity to assist you regarding this matter. Please see our findings below.

  It was identified that this is not an entity of Corpay, so this would not be a matter we could assist with. However, we wanted to at least point you in the right direction to find resolution. 
  
  
  Flowbird is the parking company that owns the kiosk for the transaction being referenced. I reached out to them on your behalf and spoke with an agent that stated you would have to contact your local parking organization near you. 
  
  
  I researched on your behalf and identified that you were in ****************************
  
  
  It appears you would need to contact: Miami Parking Authority. 
  
  
  Miami Parking Authority
  ****************************************************************************
  ************
  
  
  
  We hope this helps you find the anticipated resolution for your issue. 
  
  
  
  Thank you, 
  
  

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online inquiring about fuel cards entered in my information to find out right and then I had a few card sent to me in the mail I contacted fuel man to let them know that I never meant to apply for this card I was simply inquiring and I'd like it to be canceled I was told several times to just use the card and I didn't have to worry about any fees for the first 3 months I explained multiple times upon a customer service representative asking me to use the card and calling me periodically every week asking me to use the card I kept explaining that I wanted it canceled and closed I don't want to use this card I need this closed to which I was told it was closed then I got to call a few months later stating that I had a card fee of $49 on the account I explained that I already canceled and closed it and then they refunded defeat and make sure the account was closed then in December 20th of 2023 I received another statement stating that I owed $98 for 2 months to 49 card fees I contacted the company again and was told that they would credit the account that the account was already closed. Then in May of 2024 I got a call from the company stating that now I owe $245 I explained that I never use this card this card was closed and how can you keep charging me card fees on an account that was closed I received an email from the customer service representative that she had forwarded an email to the finance department to credit the account that I never used the card in the account was closed then on June 12th I got referred to a collections agency where now I owed $408.17. I explained once again and forwarded the email to the collection agency that I never use this card that this was a closed account and I was being charged to card fees on a closed account and now collection agency fees. The collection agency said they'd look into it now two days later i'm being referred to leviton law firm. I cannot believe that they charged me fees on a closed account and never used.

  Business Response

  Date: 08/28/2024

  ********,

  We hate to hear about your experience with our company. Upon reviewing your account, we have taken the following actions to resolve your concerns with our collections process:

  - We have reviewed your account history, including transactions, billing, and payments.

  - After completing our review, the ********************** submitted a request to close the file for your account and cease further collections attempts.

  - Any balance showing as owed/past due was credited to zero-out the account total. 

  - If you recognize incorrect credit reporting, this will need to be disputed directly to the bureau. Once the dispute is filed, our credit department will be contacted for investigation to make necessary corrections.

  - The agent assigned this case has provided their direct contact information, should you have further concerns that need to be addressed. 

  We appreciate your patience while we worked to resolve your concerns and hope you find our response satisfactory.

  Thank you

  Executive Response

• Initial Complaint

  Date:08/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  canceled account 5 months ago still billing me

  Business Response

  Date: 08/15/2024

  Greetings, 

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  In reviewing the request to close the account on 5/6/24. The agent emailed you to advise that we will need the account closure form filled out or to speak to the proper department directly. 
  The fee of $39.00 continued since the account wasn't closed. 
  A credit of $156.50 has been applied to your account. Your account is now closed and has a zero balance. 
  
  If you need further assistance, please email our support team at **************************************** Enter your account number and ********************** name in the subject line and your request in the body of the email. Your reference number is 17476241.
  
  Best regards, 
  Corpay^

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PREVIOUSLY HAD AN ACCOUNT WITH THIS COMPANY THAT WAS CLOSED IN JANUARY 2024. THE COMPANY WAS OVERPAID WHICH CREATED A REFUND TO ME OF *****. I HAVE CALLED MULTIPLE TIMES FOR THE REFUND AND THEY CONTINUE TO GIVE ME EXCUSE AS TO WHY I AS NOT REFUNDED

  Business Response

  Date: 08/08/2024

  Greetings!

  We would like to thank you for the opportunity to address and resolve your concerns. 

  You filed a complaint expressing your frustrations with receiving assistance with obtaining a credit on the account. The following was completed to provide resolution for your issue:

  *Credit was confirmed on the account as: $49.65. Collaborations were made to process a check request for reimbursement for this amount. 

  *This is scheduled to be mailed out on: 8/9/2024 to the associated physical address on file. 

  There were no additional questions, concerns, or issues to address per your verbal confirmation. 

  If assistance is needed regarding any other matter, please feel free to reach out for assistance. A member of the team will be happy to assist. 

  Thank you, 

  Executive Response Team

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/06/24 at 1:58 pm I went to the location and requested to fill 4 of my propane tanks . The sign posted outside near the propane area showed a charge of $4.99 per gallon plus tax . I was charged up front for 20 gallons. However I once they were filled I only used 12.7 gallons of propane. I went inside to ask for the difference but the store owner said he charges based on the tank not how much is used. This is contrary to what is posted and should be illegal to charge someone for unused product.

  Business Response

  Date: 07/17/2024

  ******,
  
  We hate to hear about your recent experience at a local *************
  
  However, Corpay is not involved with business practice decisions of fueling locations. Your complaint will need to be filed against the location's ownership entity.
  
  We thank you for your patience while we reviewed your concerns.
  
  Best regards

• Initial Complaint

  Date:06/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/10/23 our company A-Team Logistics, Inc.requested an account through ********************/Fleetcor set up by ***************************** w/ ***********************************.Our initial acct.mgr was ****** Andrews&Patricia ****** was added as an account manager. Our 1st cust.svc call was 8/28/23,we had not rec'd our fuel cards,&we called to verify the mailing address was correct. We were told to "call back if we had not received our cards by 9/1/23. On 9/20/23 we called cust. svc. to register the online account. ************** had to be added a 2nd time as an acct.mgr.On 9/22/23, a repr.named ***************************** emailed& called us to introduce herself as our new acct.mgr. This communication was directly with ***************************** each time. After receiving several emails&calls &conflicting information we decided to cancel our account with ********************/Fleetcor. On 11/16/23 at 3.36 we emailed a "Close Account Request Form"&all fees were paid. On 12/20/23, we received an invoice even though our account had been paid &closed. We were told"acct. was closed& no money was expected because the account had been paid off". On 1/23/24, we rec'd another invoice, we were told that "it was an error". On 2/19/24 we called &spoke with *****," you need to speak with the sales department, they are the only ones that can resolve this issue". We called ************& were unsuccessful with speaking with anyone after getting transferred several times. On 2/20/24 ************** called& spoke w/ ************ "you will have to call & speak with a Fleet Advisor to resolve your issue". 3/8/24 spoke w/******,was transferred 3x,spoke w/***, then to a suoervisor ****,"your company will no longer receive invoices". We have received an invoice every month.6/25/24 called to ask for no more invoices & had to verify acct 3x with 3 different people including a supervisor who only wanted to speak to ********************* ¬ *****************************. We are requesting to be removed from this companies invoice system& for the account to be fully closed as requested 11/16/23.

  Business Response

  Date: 07/03/2024

  Greetings! 

  We have received the customers complaint and would like to apologize for the inconvenience. 

  P,lease  be advised that your account has been closed per your request and you shouldn't receive any future correspondences regarding a balance. 

   

  Thank you,

  Executive Response Team 

  Customer Answer

  Date: 07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are trying to add administrators to our account. We have filled out the documentation, but each time we call, Fleetcor adds additional requirements, refuses to put those requirements in writing, refuses to add our administrators. This is causing us to not receive our monthly bills and causing us to incur finance charges.

  Business Response

  Date: 07/01/2024

  Goodwill Solac,

  We hate to hear about your ongoing concern with the account update process, and your experience with our support team members.

  After reviewing your complaint, our team has contacted you via phone and email to obtain the necessary documents for an account update.

  As stated during our call, please expect the account update to be completed within 48 business hours of us receiving the required documents. Once the update is completed, a follow-up call will be scheduled to discuss any billing concerns you may have and to offer any necessary assistance with questions regarding account management or expectations going forward. Our agent has provided their direct number and office hours via email communication. 

  Again, we apologize for any inconvenience and hope you find our response and the outlined steps for resolution agreeable. Thank you for taking the time to leave your feedback for us. 
  
  Best regards