Reviews

This profile includes reviews for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Corpay

  3280 Peachtree Rd NE Ste 2400 Atlanta, GA 30305-2453

• 

  Corpay

  PO Box 923928 Norcross, GA 30010-3928

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  Corpay

  PO Box 536705 Atlanta, GA 30353-6705

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  Corpay

  3399 Dogwood Dr Hapeville, GA 30354-1439

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  Corpay

  PO Box 2224 Birmingham, AL 35201-2224

Review Details

• Review fromR. W

  Date: 08/29/2022

  1 star

  R. W

  Date: 08/29/2022

  Arco is the ABSOLUTE WORST Fuel card company for any business. They offer NO benefits EXECPT for their own Gas Stations! DO NOT USE THEM!!! Their loaner practices are ridiculous and they are gouging their customers in fees. My business suffered some hardship in June and July of 2022 and at the time my fuel balance on the card was around $6k and Arco charged $2800 Late Fee in June and another $2500 in July. I called and asked them for a waiver due to the hardship. The agent stated that they would get back to me to confirm the waiver, but they in the meantime, if I paid the balance in full, including the late fees, I would receive the late fees back as credit for the following month. I agreed, and waited for the follow up that never came. We stopped using the cards and instead, they added another $2000 late fee to my account! When I called and asked them to reconsider, the agent was rude and stated that they will not honor their original agreement and can only off half of the latest late fee as a credit!This has to be the worst experience Ive ever had with any ***************** They need to be stopped for their predatory lending practices immediately!

  Corpay

  Date: 09/02/2022

  R.W.We are sorry to hear your experience with our business has been a negative one. We would like to discuss issues you experienced. Please email us at *************************************** with the Reference ID ********** as the subject line. Please include your Account number, phone number and the best time of day to be contacted in the body of the email. We look forward to speaking with you.

• Review fromjeovanny p

  Date: 08/19/2022

  1 star

  jeovanny p

  Date: 08/19/2022

  fuelman universal fleet ifleet is a scam they charged me about $10,000 in fees in a matter of a years. and never resolve the issue i warn anybody to please review your statement don't understand why there hasn't been a class action suit against them. BBB Complaint Case# ********

  Corpay

  Date: 08/25/2022

  Dear ********************, Thank you for taking the time to speak to me this morning. We appreciate the opportunity to assist you. We want to apologize that your concerns were not resolved much sooner. In reviewing your account, the last activity was in 2020 and the account is closed. Therefore, we would not be able to submit a credit to the account. As we discussed, if you would like to apply for a new account and the account opens, we can review the closed account for the fees, and submit a request for approval to credit the new account. Approval will be needed in the event the amount is greater than a courtesy credit that we can provide. Please call our sales team at ************** if this is something you are interested in. You will need to provide your representative with the reference number for this case so we can ensure to follow through. Your reference number is 11920267.Thank you for your time. We value your business. Respectfully, Executive Response Team

• Review fromAubrey G

  Date: 08/17/2022

  1 star

  Aubrey G

  Date: 08/17/2022

  WORST FUEL CARD EVER! We are in the service industry and our technicians rely on being able to get fuel to get to their next job. If you have to order a new card, don't expect it to work because their system does not work. I'll call and let them know and they state "we are aware of the issue and it could take up to 24 hrs to resolve" I am now 15 days into this "24 hr" period and still the cards do not work. You make a payment on the DUE date and their system will still LOCK ALL CARDS the following day because it does not know that you made your payment ON THE ACTUAL DUE DATE. What is the point of having a due date if your system just does whatever it wants to. Management is RUDE and is no help when you bring your issues to them, they just tell you "Sorry for the inconvenience" and get you off the phone as soon as they can. The developers of the system have serious issues to fix and are in no hurry. I will be searching for a new fuel card to use and will never recommend this company to anyone.

  Corpay

  Date: 08/24/2022

  Dear Valued Customer, Thank you for speaking with me today. It was a pleasure to address and resolve your account concerns. We apologize for the negative experience you encountered. We have sent you an email to recap our discussion. Your reference number and my phone number are in the email. Thank you again. We value your business!Respectfully, Executive Response Team

• Review fromAngel R

  Date: 08/12/2022

  1 star

  Angel R

  Date: 08/12/2022

  We are a transportation company and due to no fault of our own, Fuelman disconnected our ID which caused all of our cards to decline. This was an internal issue. We went without fuel cards for a long period of time. Anyone that is in the transportation industry understands what this does to your business when you cannot service your customers. Fuel is a lifeline in this industry. We could not get any good customer service, and were not given a solution. I would never use this company again.

  Corpay

  Date: 08/17/2022

  Dear Value Customer, Thank you for allowing us the opportunity to improve your experience with us. We have resolved your issue by taking the following actions: New cards have been ordered as we discussed. Your have been provided with the ***** tracking number. For the inconvenience this has cause you, we have added a rebate to your account for .10 cents per gallon, gas or diesel, for 90 days. No cap on the gallons. It will expire at midnight on 11/17/2022. We would love it if you would leave us a 5-star BBB review. It will only take a minute using the link below and we would appreciate the feedback.https://www.bbb.org/**/**/*********/profile/credit-card-processing-services/*******************-0573-10278/customer-reviews You may use reference number MH11848073 if you will need further assistance. Thank you again. We value your business. Respectfully, Executive Response Team

  Angel R

  Date: 08/18/2022

  The cards were never sent to us. When I called Fed EX they said the shipment was canceled in ********* ** before they got there. I called Fuelman and the rep said the notes say that the cards were set up to ship to another account. Asked to speak to a manager (was told that we can't speak to a manager). We have been a week without fuel cards. This is the worst customer service I have ever experienced. You guys are terrible.

• Review fromAndrea K

  Date: 08/02/2022

  1 star

  Andrea K

  Date: 08/02/2022

  multiple horrible business owners with bad experiences below says everything there is to say. Mystery balance every 2 weeks, they cant figure out how to get an updated balance. Payment processing takes 2-3 days, card wont run until balance is paid because they wont increase your credit limit until 6 months. Horrible customer service phone experiences - being on hold for hours dealing with agents who cant access the situation accurately on their end and give false information. Avoid Run away! get another card for your company.

  Corpay

  Date: 08/09/2022

  Dear ******, We sincerely apologize for the negative experience you have had and we are eager to resolve your concerns. Please contact our support team at **************************************** Enter your account number and ********************** name in the subject line. Use reference number MH11746810.We will follow up with you as quickly as possible. Thank you again. We value your business. Executive Response Team

• Review fromTavarius W

  Date: 07/29/2022

  1 star

  Tavarius W

  Date: 07/29/2022

  This is the worst company ever they asked for a security deposit of $200 to accept my application then denied the application after the deposit was taken and then have been given me the runaround on my refund it's been a month and a half and still haven't received a refund stay away if possible Liars and Thieves....

  Corpay

  Date: 08/08/2022

  Tavarius,Thank you for your patience while we researched your application and deposit.Our accounting team stated that the deposit was not received, however, if you have a banking statement that shows your deposit being taken out and not returned, please email this to *************************************** using the subject line NH11676068 and we will be happy to forward to accounting.Thank you

• Review fromKelley H

  Date: 07/22/2022

  1 star

  Kelley H

  Date: 07/22/2022

  If you are a business owner who loves wasting loads of time you don't have, dealing with rude/ incompetent people, and just generally want more frustration in your life then you will love this company. I will paint you a picture of a common occurrence. You are experiencing near constant tech issues with the cards and the web portal so you call for assistance. You wait on hold for long swaths of time only for your call to be dropped at least once, possibly up to three times. If you haven't given up and you finally do reach a human, they are incredibly rude and unhelpful. Feeling defeated you think, "At least can I pay our balance since a mystery issue is preventing us from accessing our portal?" This is when they reveal that they can do that, but it will cost you... but if you just go online and pay its free. But what about the problem with not being able to access the online portal? Well they'll just reset and it will be a piece of cake. So you get off the phone and follow the link to reset and, how fun, another error message. Time to go back to the beginning of this cycle and start again. I would describe other fun adventures if there weren't a character limit. We obviously found a different vendor and requested cancellation in April. After two additional requests for cancellation we received confirmation in the beginning of May along with the message that we would receive a final invoice. Surprise! We didn't! We of course, after realizing there was an issue, had a mystery balance, however rather than argue with them we just paid it and washed our hands of it. But wait... somehow the balance they had recorded and we paid exactly wasn't correct which resulted in an overpayment of ****. I will spoil the mystery of how long this **** out the process of cancellation by revealing that it is still ongoing. But this may be resolved in 4-6 weeks, maybe, so I have that to look forward to. I can not wrap my head around how this company remains in business. Stay away.

  Corpay

  Date: 07/26/2022

  Greetings, Thank you for allowing us the opportunity to resolve the matter of the refund for $8.00. The refund will go out the first week of August. You may use reference number ******** if you will need further assistance. Please email ****************************************, enter your account number, and ********************** name in the subject line. You may reply to this email in up to 7 days. I will follow up with you as quickly as possible. Thank you again. It was a pleasure to assist you. Respectfully, Executive Response Team