Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,084 total complaints in the last 3 years.
3,400 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/19/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally request the removal of a ****************** credit card account from my ********************** report. The account number is ***** was previously listed as an authorized user on this account. However, I am no longer an authorized user, and I have no financial responsibility or ongoing association with this account.According to the Fair Credit Reporting Act (FCRA), as an authorized user, I am not liable for any debt associated with this account, and I am entitled to have it removed from my credit file upon request.
Customer Answer
Date: 06/20/2025
To Whom It May Concern,
I am writing to formally request the removal of an account from my Equifax credit report in which I am listed as an authorized user. The account does not belong to me, and I am not financially responsible for it.
Please find the details of the account below:
Creditor Name: First Premier
Account Number (last 4 digits): 5419
Reported Status: Authorized User
As I am not the primary account holder and have no control or responsibility over the management of this account, I request that it be removed from my credit file in accordance with the Fair Credit Reporting Act.
Please investigate this matter and confirm removal in writing.
Thank you for your prompt attention to this matter.
Sincerely,
Tonya Jackson
609 W Parker RD 149-1009
Plano, TX 75093
DOB: 09/07/1968
SS: XXX-XX-9071
[email protected]

Business Response
Date: 06/26/2025
Jun 26, 2025

Connie Brown
Better Business Bureau

Re: Tonya Jackson, Case #23490702

Dear Connie Brown,
Thank you for submitting Tonya Jackson complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate items reporting on the credit file.
One of our most important responsibilities is protecting their personal information. Before we are able to assist them with their Equifax credit file we have to verify their identity and address. So that we can process their request and verify their identity, please send a minimum of one item from each category list below:
Identification:
*U.S. Social Security card
* Pay stub with U.S. Social Security number
* W2 form
* Current Driver's license
Current Address:
* Current Driver's license with current address
* Rental lease agreement/house deed
* Pay stub with address
* Utility bill (gas, electric, water ETC.)

If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 07/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23490702, and find that this resolution is satisfactory to me. Attached you will find the requested documentation

Sincerely,

Tonya Jackson
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do not recognize these inquiries on my credit report can you please delete them from credit report.ADVANTAGE CREDIT *** 04/16/2024 COMMUNICATION FEDERA 10/02/2024 ****** ****** IMPORT 10/02/2024 CAP ONE VIA DEALER 10/02/2024
Customer Answer
Date: 06/19/2025
Yes I authorize this complaint
Business Response
Date: 06/26/2025
June 26, 2025

Connie Brown
Better Business Bureau

Re: Jason Kinnear, Complaint ID #23490592
Dear Connie Brown,
Thank you for submitting Jason Kinnear complaint on 6/19/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find i have been a victim of identity theft I do not recognize this account please remove this from my credit report they are hurting my ability to obtain credit account name:********** account ***************** account date:July 1, 2020
Customer Answer
Date: 06/19/2025
While reviewing my credit report, I was surprised to find an unfamiliar account listed. I believe I’ve been affected by identity theft, as I have no knowledge of this account and did not authorize it.
Account Name: PREMIERAUT
Account Number: 100014****
Date Opened: July 1, 2020
This account is negatively impacting my credit and preventing me from accessing new credit opportunities. I’m requesting that it be removed from my credit file immediately. This is me savanna L palomino not a third party or anyone else please take care of this problem thank you....
Business Response
Date: 06/25/2025
June 25, 2025

Connie Brown
Better Business Bureau

Re: Savanna Palomino, Complaint ID #23490559
Dear Connie Brown,
Thank you for submitting Savanna Palomino complaint on 6/19/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Recently Reviewed A Copy Of My Credit Report And I Was Shocked To Find I Have Been A Victim Of Identity Theft. I Do Not Recognize These Accounts. Please Remove These From My Credit Report. They're Hurting My Ability To Obtain Credit. Account ************************: ONLINE INFORMATION SERVI
Customer Answer
Date: 06/19/2025
I Authorize This Complaint
Business Response
Date: 06/25/2025
June 25, 2025

Connie Brown
Better Business Bureau

Re: Cornelius Thomas, Complaint ID #23490557
Dear Connie Brown,
Thank you for submitting Cornelius Thomas complaint on 6/19/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Customer Answer
Date: 06/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23490557, and find that this resolution is satisfactory to me.

Sincerely,

Cornelius Thomas
Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please remove hard inquiries. I do not know where they came from.May 07, 2025 ******** NA,***** Feb 24, 2024 KEYBANK Oct 25, 2023 KEYBANK Jul 25, 2023 ******** NA, *****
Customer Answer
Date: 06/19/2025
I made this complaint myself.
Business Response
Date: 06/25/2025
June 25, 2025

Connie Brown
Better Business Bureau

Re: Knari Hildreth-demps, Complaint ID #23490352
Dear Connie Brown,
Thank you for submitting Knari Hildreth-demps complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23490352, and find that this resolution is satisfactory to me.

Sincerely,

Knari Hildreth-demps
Initial Complaint
Date:06/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Formal Complaint: Inaccurate Reporting by Equifax I am formally disputing inaccurate information on my Equifax credit report, which is damaging my credit and causing financial hardship. I demand an immediate investigation and correction of all ***************** must certify that all reported data is accurate and belongs to me. If any part cannot be verified, the entire account must be deleted without delay.
Customer Answer
Date: 06/20/2025
To whom it may concern,

My name is Odhizyss Badillo, and I am personally submitting this formal complaint. This is not an error—please treat this matter with the urgency and seriousness it requires.
There is inaccurate information on my credit report that is negatively impacting my financial standing. Due to this erroneous reporting, my recent credit applications have been denied, which has caused significant personal and financial distress.
I have authorized the Better Business Bureau (BBB) to submit this complaint on my behalf, and I am requesting their full assistance in resolving this issue promptly.
Please refer to the attached documentation for details regarding my original complaint.
Thank you for your attention to this matter.
Sincerely,
Odhizyss Badillo
Business Response
Date: 06/25/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 25, 2025

Connie Brown
Better Business Bureau

Re: Odhizyss Badillo, Case # 23490105

Dear Connie Brown,
Thank you for submitting Odhizyss Badillo’s complaint on 6/18/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/6/25.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

J. Pearson
Equifax Customer Care Team

Customer Answer
Date: 06/27/2025

Better Business Bureau:

I do actually accept the business's response regarding my complaint and find their resolution satisfactory but don't close my complaint yet, as mentioned in the attached - Equifax will get back to me within 30 days, keep this case opened until Equifax have completed their investigation and let me know of the results before closing out my complaint and that will be up for further deliberation. Thank you very much and have a good day! (please refer to/see attached files to my original complaint and Equifax's response.

Sincerely,

Odhizyss Badillo
Initial Complaint
Date:06/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a victim of Identity theft. I have fraudulent accounts on my ********************** report: DISCOVER BANK #******XXXXXX, APPLE CARD - ******* #******XXXXXXXXXX, ***** FARGO CARD SER #******XXXX, ******** EXPRESS #************XXXX, ******** EXPRESS #************XXXX, ******** EXPRESS #************XXXX, ******** EXPRESS #************XXXX Please see my identity theft report and documents in the attachments.
Customer Answer
Date: 06/19/2025
I have submitted the complaint myself and I authorize this complaint.

Please, see documents that I attached to the original complaint.
Business Response
Date: 06/26/2025
June 26, 2025

Connie Brown
Better Business Bureau

Re: Mikhail Koval, Complaint ID #23489942
Dear Connie Brown,
Thank you for submitting Mikhail Koval complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identify theft I do not recognize this account please remove this from my credit report they are hurting my ability to obtain credit.**************** ACC# **** ACC# **** PORTFOLIO RECOVERY ASSOCIATES ACC#**** *********** AUTO FINANCE ACC# **** ********************* SELF ACC# ****
Customer Answer
Date: 06/19/2025
Yes I authorize this complaint
Business Response
Date: 06/25/2025
June 25, 2025

Connie Brown
Better Business Bureau

Re: Ishaq Abdulmalik, Complaint ID #23489809
Dear Connie Brown,
Thank you for submitting Ishaq Abdulmalik complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
K. Jones
Equifax Customer Care Team
Initial Complaint
Date:06/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After reviewing my recent credit report from Equifax, I identified inaccurate information related to my payment history on several accounts. The following accounts are incorrectly reporting late payments:**********************: Late payment reported for September 2022 ***********: Late payments reported for March 2025, April 2025, and October 2023 These accounts have been paid on time and are not delinquent. Under the Fair Credit Reporting Act (15 U.S.C. 1681e(b)), Equifax is obligated to ensure the maximum possible accuracy of the information it reports.Enclosed is a copy of my credit report highlighting the disputed entries. I am formally requesting that Equifax investigate and promptly correct the inaccurate reporting to reflect an accurate payment history.Thank you for your attention to this matter. I look forward to receiving written confirmation once the investigation is completed and the necessary updates have been made.
Customer Answer
Date: 06/21/2025
Dear BBB,

Thank you for reaching out regarding my complaint with Equifax, Inc. (Complaint ID: 23489003).
I would like to confirm that I did indeed create the complaint myself and did not authorize any third party to file on my behalf. Please proceed with processing my complaint.

If you require any further information or clarification, feel free to let me know.
Thank you for your attention to this matter.

Sincerely,

Lindsey Rockymore
Business Response
Date: 06/25/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309

June 25, 2025

Connie Brown
Better Business Bureau

Re: Lindsey Rockymore, Case # 23489003

Dear Connie Brown,
Thank you for submitting Lindsey Rockymore’s complaint on 6/18/25 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
J. Pearson
Equifax Customer Care Team
Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
please remove hard inquiries I do not know where they came ******** MAIN 03-01-2025 GLOBAL LENDING SERVICES LLC 03-01-2025 CAP ONE VIA DEALER 03-01-2025 ALLY FINANCIAL 01-01-2025 *********************** 03-01-2025
Customer Answer
Date: 06/18/2025
Yes I authorized this complaint.
Business Response
Date: 06/26/2025
Jun 26, 2025

Connie Brown
Better Business Bureau

Re: Lester Streeter, Case #23488960

Dear Connie Brown,
Thank you for submitting Lester Streeter’s complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/08/2025.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

K. Jones
Equifax Customer Care Team

Customer Answer
Date: 06/27/2025

Complaint: 23488960

I am rejecting this response because items still reamin on my credit report will not accept until the fraudulent inquiries are deleted

Sincerely,

Lester Streeter
Business Response
Date: 06/29/2025
Jun 29, 2025

Connie Brown
Better Business Bureau

Re: Lester Streeter, Case #23488960

Dear Connie Brown,
Thank you for submitting Lester Streeter’s complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/08/2025.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

K. Jones
Equifax Customer Care Team

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