Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,084 total complaints in the last 3 years.
- 3,400 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a victim of identity theft, and I previously submitted a valid identity theft claim to Equifax on May 19, 2025. I provided all requirements listed under 15 U.S. Code 1681c2(a)(1), 15 U.S. Code 1681c2(a)(2), 15 U.S. Code 1681c2(a)(3), and 15 U.S. Code 1681c2(a)(4). The requirements are as follow appropriate proof of the identity of the consumer, a copy of an identity theft report, the identification of such information by the consumer, and a statement by the consumer that the information is not information relating to any transaction made by the consumer. According to 15 U.S. Code 1681c2(a), Equifax was to block the account not later than 4 business days after the date of receipt. Despite receiving all of the required documents, Equifax refuses to block the identity theft information as it still remains on my credit report. In addition, an account (**********************) that was previously blocked due to identity theft has reappeared on my report. This is a clear violation of 15 U.S. Code 1681i(a)(5)(C) as reasonable procedures should be designed to prevent the reappearance of deleted information in a consumers file and reports. I have also attempted to escalate the matter via phone serval times with the bureau. However, they refused to block the fraudulent information. Equifax is knowingly reporting fraudulent accounts that resulted from identity theft and allowing deleted information to be reinstated. Equifax is in violation of the ***** I am now requesting immediate intervention to ensure the bureau complies with 15 U.S. Code 1681c2(a) and 15 U.S. Code 1681i(a)(5)(C) and permanently and promptly block the fraudulent item(s) from my credit report, permanently block any account that was previously blocked but has reappeared and provide written confirmation that these accounts have been permanently blocked and will not reappear. All documents that were sent to Equifax is under the attachment ****** ******* Equifax Notarized Letters.Customer Answer
Date: 06/18/2025
Dear BBB Support,
Thank you for reaching out. I want to confirm that I personally submitted the complaint regarding Equifax's FCRA violation. No third party submitted it on my behalf. I understand that the language may be similar and that is because I referred to the FCRA laws to support my claim and to accurately explain my experience. I have been fighting with identity theft, and I have done my research, and I have educated myself on the FCRA laws to protect myself from how I was being treated and disregarded by the bureaus. Every word in my submission reflects my personal situation and was written by me directly.
Please let me know if you need any further verification or clarification. I appreciate your time and attention to my concern.
Tashia Roberts
(936) 215-2431
Business Response
Date: 06/26/2025
June 26, 2025
Connie Brown
Better Business Bureau
Re: Tashia Roberts, Complaint ID #23488591
Dear Connie Brown,
Thank you for submitting Tashia Roberts complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/26/2025
Complaint: 23488591
I am rejecting this response because:Equifax legal obligation under 15 U.S. Code § 1681c–2, requires them to block any account account related to identity theft from a consumer report within 4 business days after receiving the necessary documentation, including:
• Proof of identity,
• A copy of the police report or identity theft report, and
• A statement from the consumer requesting the block.
Equifax has received all required documents in accordance with this statute. Therefore, under federal law, they are required to block the account in question within four (4) business days of receipt.
According to the same law, a consumer reporting agency may only refuse or rescind the block under the following circumstances:
1. The information was blocked due to a material misrepresentation of fact by the consumer, relevant to the request,
2. The consumer obtained possession of goods, services, or money as a result of the blocked transaction or account, or
3. The consumer knowingly or willingly requested the block in error.
None of these conditions apply to my case.
Therefore, Equifax is legally obligated to block the account immediately, as required by law. It has been over 4 business days as they received the required documents on May 29, 2025. Please review documents attached to complaint.
Sincerely,
Tashia RobertsBusiness Response
Date: 06/29/2025
June 29, 2025
Connie Brown
Better Business Bureau
Re: Tashia Roberts, Case #23488591
Dear Connie Brown,
Thank you for submitting Tashia Roberts rebuttal on 6/27/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/30/2025
Complaint: 23488591
I am rejecting this response because:Subject: Demand for Immediate Compliance with FCRA § 1681c-2 – Mishandling of Identity Theft Dispute
Dear Equifax Compliance Department,
I am writing in response to the letter dated June 27, 2025, addressed to Connie Brown of the Better Business Bureau, referencing my dispute under the name Tashia Roberts.
I submitted a valid identity theft claim under FCRA § 1681c-2, which requires Equifax to block all information resulting from identity theft within 4 business days of receiving the following:
A copy of a police report or FTC Identity Theft Affidavit
Proof of my identity
A written request to block the fraudulent information
I submitted all required documentation. However, your response failed to confirm whether the fraudulent information has been blocked, as required by law. Instead, it contained vague, generic dispute language — which is not compliant with your obligations under FCRA § 1681c-2.
I am now demanding that Equifax immediately:
Block the fraudulent information from my credit report, as required by law;
Provide written confirmation that the items have been blocked;
Cease any reinsertion of this data unless the reinsertion meets the strict requirements of FCRA § 1681c-2(d);
Ensure that your records correctly reflect my identity and dispute status.
If I do not receive a satisfactory response, I will take the following actions:Consider legal action for willful noncompliance under FCRA § 1681n
I am keeping record of my communication with you. I am prepared to escalate this issue until it is resolved properly and in full compliance with federal law.
Sincerely,
Tashia RobertsInitial Complaint
Date:06/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been a victim of identity theft, I do not recognize this account, Please remove this account from my ********************** report, it is hurting my ability to obtain credit.ABSOLUTE RESOLUTIONS I 4953V45****$2,673.00 9/2024Customer Answer
Date: 06/18/2025
I am writing this complaint on my own behave. I have done a complaint about Equifax and about Experian, due to the same accounts on my credit report that I do NOT recognize.Business Response
Date: 06/25/2025
June 25, 2025
Connie Brown
Better Business Bureau
Re: Lashunda James, Complaint ID #23488513
Dear Connie Brown,
Thank you for submitting Lashunda James complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23488513, and find that this resolution is satisfactory to me.
Sincerely,
Lashunda JamesCustomer Answer
Date: 06/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23488513, and find that this resolution is satisfactory to me.
Sincerely,
Lashunda JamesInitial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft I do not recognize these accounts please remove these from my credit report they are hurting my ability to obtain credit.******************** - ******XXXX PORTFOLIO RECOVERY A - CAPIT-XXXXXXXXXXXXXX SOUTHWEST CREDIT SYS - ******XXX TEK-COLLECT, ***** ******XXCustomer Answer
Date: 06/18/2025
Yes I authorized this complaintBusiness Response
Date: 06/25/2025
June 25, 2025
Connie Brown
Better Business Bureau
Re: Alex Summers III, Complaint ID #23488318
Dear Connie Brown,
Thank you for submitting Alex Summers III complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/27/2025
Complaint: 23488318
I am rejecting this response because: no resolution has been provided at this time. Equifax has only acknowledged receipt of my dispute and stated that an investigation is in progress. They have not addressed the specific inaccuracies on my credit report or provided any outcome.
Until the investigation is completed and I receive confirmation that the collection items have been removed from my credit file, I do not consider this matter resolved. These accounts do not belong to me and they are hurting my ability to obtain credit.
I will await the results of the investigation and reserve the right to take further action if necessary.
Sincerely,
Alex Summers IiiBusiness Response
Date: 06/29/2025
June 29, 2025
Connie Brown
Better Business Bureau
Re: Alex Summers III, Case #23488318
Dear Connie Brown,
Thank you for submitting Alex Summers III rebuttal on 6/27/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been blocked out of my credit file since last week and nobody that I've spoken to has been able to reset my account so that I can access it. I need to be able to access my Equifax to apply for new credit lines. There was a ticket created with absolutely no follow-up: 250 612 315 363 27Customer Answer
Date: 06/19/2025
Thanks for allowing me to clarify. No, I did NOT authorize a third party company to file a BBB complaint on my behalf. The statements are my own.Business Response
Date: 06/27/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 27, 2025
Connie Brown
Better Business Bureau
Re: Megan Penney, Case # 23488176
Dear Connie Brown,
Thank you for submitting Megan Penney’s complaint on 6/18/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate items reporting on the credit file.
One of our most important responsibilities is protecting their personal information. Before we are able to assist them with their Equifax credit file we have to verify their identity and address. So that we can process their request and verify their identity, please send a minimum of one item from each category list below:
Identification:
*U.S. Social Security card
* Pay stub with U.S. Social Security number
* W2 form
* Current Driver's license
Current Address:
* Current Driver's license with current address
* Rental lease agreement/house deed
* Pay stub with address
* Utility bill (gas, electric, water ETC.)
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
J. Pearson
Equifax Customer Care TeamInitial Complaint
Date:06/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft I do not recognize this account please remove this from my credit report they are hurting my ability to obtain credit.****************************** ACCOUNT # **********Customer Answer
Date: 06/18/2025
I am the person that authorize this complaint .please proceedBusiness Response
Date: 06/26/2025
June 26, 2025
Connie Brown
Better Business Bureau
Re: Robert Bell, Complaint ID #23488127
Dear Connie Brown,
Thank you for submitting Robert Bell's complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23488127, and find that this resolution is satisfactory to me.
Sincerely,
Robert BellInitial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and noticed that I had been a victim of identity theft. I do not recognize this account, please remove this from my credit report they are hurting my ability to abtain new credit.CREDENCE RESOURCE MANAGEMENT t-moble Account number: **********Customer Answer
Date: 06/19/2025
I noticed fraudulent activity on my credit report and would like to dispute items that are hurting my options to obtain better credit line opportunitiesBusiness Response
Date: 06/26/2025
June 26, 2025
Connie Brown
Better Business Bureau
Re: Timeka Sanders, Complaint ID #23487635
Dear Connie Brown,
Thank you for submitting Timeka Sanders' complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Inquires that I have no knowledge of on my credit report and they havent removed them with substancial notice and effort on my end from multiple companies Inquiry: Oakdale Cu Date of Inquiry: 03.25.2025 Inquiry: Citi Cards Cbna Contact: ********************************** ************** Date of Inquiry: 03.19.2025 Inquiry: ******* Date of Inquiry: 03.17.2025 Inquiry: Ccf Intermediate Hol Contact: *********************************** ************** Date of Inquiry: 02.23.2025 Inquiry: Sec Fin#**** Date of Inquiry: 02.07.2025 Inquiry: Cap1/Bass Date of Inquiry: 01.30.2025 Inquiry: Discoverc Contact: ******************************************** BYMAILONLY Date of Inquiry: 01.28.2025 Inquiry: Amex Date of Inquiry: 01.18.2025 Inquiry: *********** Date of Inquiry: 01.16.2025 Inquiry: Amex Contact: ************************************* ************** Date of Inquiry: 01.15.2025 Inquiry: Comentiybank/***** Contact: PO BOX ************************** Date of Inquiry: 01.10.2025 Inquiry: ******* N.a. Contact: ****************************************** ************** Date of Inquiry: 01.10.2025 Inquiry: Citi Cards Cbna Contact: ********************************** ************** Date of Inquiry: 12.17.2024 Inquiry: Cap1/Bass Date of Inquiry: 10.28.2024 Inquiry: Syncb Date of Inquiry: 10.19.2024 Inquiry: Feb/Destiny Date of Inquiry: 09.21.2024 Inquiry: Jpmcb Card Date of Inquiry: 09.13.2024 Inquiry: Transform Credit *** Contact: ****************************************** ************** Date of Inquiry: 09.11.2024 Feb/Destiny07.28.2024 Jpmcb Card 07.17.2024 Jpmcb Card 07.16.2024 Transform Credit 03.11.2024 Contact: ****************************************** ************** ********************** Jpmcb Card01.20.2024 Feb/Destiny01.06.2024******* Cu01.04.2024 Cps12.28.2023 Credit Acceptance Contact: ******************************** (248) 353-2700 12.27.2023 ******** Lakeside Aut12******** Hall Imports12********Customer Answer
Date: 06/19/2025
I am confirming that I did authorize this complaint and looking to have my credit report corrected immediately or asapBusiness Response
Date: 06/25/2025
June 25, 2025
Connie Brown
Better Business Bureau
Re: Justin Earhart, Complaint ID #23487545
Dear Connie Brown,
Thank you for submitting Justin Earhart complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
recently reviewed My consumer Credit profile and I found inaccuracies. I've tried multiple times to resolve this matter. This has created a great financial hardship for me and my ability to obtain credit, As you know it's very serious and vital for consumer reporting agencies to report with 100% accuracy. I have noticed late payments on an account for which I have always made my payments on time and I have never been late. In regards to the following account:(GM FINANCIAL) ( 111029088077)Remove the following inaccurate late ******************************* 02/2023, 03/2023, 07/2023, 09/2023, 10/2023, 11/2023, 12/2023, 08/2022,07/2022, 05/2022, 04/2022, 02/2022, 01/2022, 10/2021, 09/2021, 04/2021, 03/2021, 02/2021, 01/2021, 11/2020 I urge you to do a thorough investigation on these inaccuracies and provide proof and detailed evidence, which includes my signatures, and exact dates exemplifying proof of late payments. Also do a third investigation on the inaccurate personal identifying information (I included documents demonstrating the inaccurate late payments well as the inaccurate personal information). I'm good faith I demand that if the proper thorough evidence cannot be provided in a timely manner that my consumer profile be updated immediately: in regards to the above account which I have never been late and have always made my payments on time also as well as deleting the inaccurate personal identifying information. Furthermore I request that these consumer reporting agencies send me copies of my updated consumer credit profile.Customer Answer
Date: 06/18/2025
I've contacted the above company Multiple times, These inaccuracies have caused great financial hardship, he's anBusiness Response
Date: 06/25/2025
June 25, 2025
Connie Brown
Better Business Bureau
Re: Prince Edwards, Complaint ID #23485903
Dear Connie Brown,
Thank you for submitting Prince Edwards complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/26/2025
Complaint: 23485903
I am rejecting this response because:This is not the first time that I've tried to contact theis company her federal law they are supposed to respond from my first initial dispute within 30 days which they did not fix those inaccuracies or do a thorough investigation and now they were like another additional 30 days which goes against federal law,and my credit report is very vital to my life but inaccuracies are creating a significant hardship.
Sincerely,
Prince EdwardsBusiness Response
Date: 06/27/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 27, 2025
Connie Brown
Better Business Bureau
Re: Prince Edwards, Case # 23485903
Dear Connie Brown,
Thank you for submitting Prince Edwards’ complaint on 6/18/25 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
J. Pearson
Equifax Customer Care TeamCustomer Answer
Date: 06/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23485903, this company has already passed the 30-day threshold per federal law. As a consumer why should I have to wait an additional 30 days for this company when it's against the lawI do want the process to start this is a creating a great financial hardship
Sincerely,
Prince EdwardsInitial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a violation under 15 US code 1681s-2 Responsibilities of furnishers of information to consumer reporting agencies as they did not provide me with a written notice about the account before reporting it. As a result, I demand to remove the account from my ********************** report as I disagree with the debt they claim I owe. Additionally, they have violated my rights under 15 U.S Code 1581b(2) Permissible purposes of consumer reports by reporting the account without my consent and misusing my social security information. Therefore, as a victim of identity theft, 15 US Code 1681c-2, mandates blocking such data without my written permission according to 15 US Code 1581a(4)Business Response
Date: 06/21/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 21, 2025
Connie Brown
Better Business Bureau
Re: Tyra Jones, Case # 23483319
Dear Connie Brown,
Thank you for submitting Tyra Jones’ complaint on 6/17/25 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
J. Pearson
Equifax Customer Care TeamInitial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to ask for your help regarding with my situation. I believe they neglect me and did not even try to understand that I do not have businesses with these companies. There are inquiries on my Equifax report that I do not recognize. these are unauthorized inquiries or access without any permissible purpose these are:Xactus inquired on June 12, 2025 Xactus inquired on June 10, 2025 Xactus inquired on January 24, 2025 Xactus inquired on March 26, 2025 Factualdata on December 16, 2024 Credco on December 4 2024 Checkpoint on June 11, 2024 I raised this concern through phone saying that I already fixing this up to offices who made the inquiries and the other credit agency and they say they cannot verified and might because of my past identity theft incident. I told the agent that I already filed an *** and Upload it to their system, he confirmed it with the report number but he told me they cannot process and start the investigation unless I mail the documents which is super absurd and I think he is trying to neglect my concern. I have all the notations cause my phone does that and FTC report number : *********. I am also a victim of their own data breach, and here's my engagement number B023677 from the website equifaxdatabreachsettlement. to proof that I uploaded the documents needed, here's my dispute confirmation number #**********. Kindly help me pleaseCustomer Answer
Date: 06/19/2025
Fraudulent activity has been going on with my credit report I do not own any properties nor have I ran my credit or applied for any mortgages.Business Response
Date: 06/25/2025
Jun 25, 2025
Connie Brown
Better Business Bureau
Re: Nathaniel Hall, Case #23482869
Dear Connie Brown,
Thank you for submitting Nathaniel Hall’s complaint on 6/17/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/17/2025.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care Team
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