Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,084 total complaints in the last 3 years.
- 3,400 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon reviewing my credit report, I was alarmed to discover that I have been a victim of identity theft. I do not recognize these accounts, and I did not authorize them. I am requesting that these accounts are immediately removed from my credit report, as it is negatively impacting my ability to obtain credit.CONTRACT *********** (Account# ********* CONTRACT *********** (Account# ********* **************** (Account# ***************** PORTFOLIO RECOVERY A (Account# CAPIT-XXXXXXXXXXXXXX) PORTFOLIO RECOVERY A (Account# CAPIT-XXXXXXXXXXXXXX)Customer Answer
Date: 06/18/2025
Thank you for reaching out. I want to clarify that there is no third party involved in this matter. I personally submitted the complaint and have not authorized any individual or company to file on my behalf.
Business Response
Date: 06/25/2025
June 25, 2025
Connie Brown
Better Business Bureau
Re: Jordan Gaither, Complaint ID #23485871
Dear Connie Brown,
Thank you for submitting Jordan Gaither complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/28/2025
Complaint: 23485871
I am rejecting this response because: I am rejecting this response. I have already submitted a formal dispute regarding the fraudulent and inaccurate information reporting on my Equifax credit file. A generic statement indicating an investigation is being initiated is not sufficient. I am requesting valid confirmation that the specific fraudulent account has been removed from my Equifax credit report. Under the Fair Credit Reporting Act (FCRA), Equifax is required to conduct a reasonable investigation and remove any unverifiable or inaccurate information. If this account cannot be verified or proven to be accurate, it must be deleted.
Please provide documentation confirming the results of the investigation and a copy of my updated credit report reflecting the removal of the account in question.
Sincerely,
Jordan GaitherBusiness Response
Date: 06/29/2025
June 29, 2025
Connie Brown
Better Business Bureau
Re: Jordan Gaither, Case #23485871
Dear Connie Brown,
Thank you for submitting Jordan Gaither rebuttal on 6/28/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** reported a 30 day late on my report for March 2025. I have disputed this several times. **** is unable to validate and locate my account, but they are reporting derogatory information.Customer Answer
Date: 06/18/2025
This is a valid complaint submitted by me. I am trying to complete all channels to ensure correction of my credit report. Please do not close complaint. Thank you!Business Response
Date: 06/25/2025
Jun 25, 2025
Connie Brown
Better Business Bureau
Re: Nakesha Gray, Case #23485475
Dear Connie Brown,
Thank you for submitting Nakesha Gray’s complaint on 6/18/2025[Date Sent] through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/20/2025.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/26/2025
Complaint: 23485475
I am rejecting this response because: I have not received the response via mail. My credit report is unchanged.
Sincerely,
Nakesha GrayBusiness Response
Date: 06/27/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 27, 2025
Connie Brown
Better Business Bureau
Re: Nakesha Gray, Case # 23485475
Dear Connie Brown,
Thank you for submitting Nakesha Gray's complaint on 6/18/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/20/25. In regards to the disputed CITICARDS CBNA trade, our investigation found that:
THIS CREDITOR HAS VERIFIED TO OUR COMPANY THAT THE CURRENT STATUS IS BEING REPORTED CORRECTLY.
THIS CREDITOR HAS VERIFIED TO OUR COMPANY THAT THE PRIOR PAYING HISTORY IS BEING REPORTED CORRECTLY.
HISTORICAL ACCOUNT INFORMATION WAS UPDATED ON THIS ACCOUNT
THE FOLLOWING FIELDS HAVE BEEN MODIFIED: ACCOUNT HISTORY,HISTORICAL ACCOUNT INFORMATION
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
J. Pearson
Equifax Customer Care TeamCustomer Answer
Date: 06/27/2025
Complaint: 23485475
I am rejecting this response because: Citi sent me a letter stating they couldn’t locate account. How are they verifying history, etc., if they can’t find my account?
Sincerely,
Nakesha GrayInitial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Got letter because of data breach which is offer of 12 months free complete premier. Went online and followed the instructions. Received error. I have now called 4 time in 5 weeks to get this resolved and each time they try to activate it and get error. I have been told 3 times that it has been sent up to be fixed by the tech team and I would get an email with in 7 days when it is fixed. It's now been over 4 weeks and no email of fix. I'm no holding equifax and ****** programs liable for any problems that my accure because of data breach and because they can not get this activated as if anything happens to my credit or personal info I'm not covered by the ********* identity theft coverage. If someone would like to take ownership of this problem that would be nice. This has been one of the worst experiences with a company I've ever had.Customer Answer
Date: 06/18/2025
No I made this complaint all on my own and it is vaildBusiness Response
Date: 06/27/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 27, 2025
Connie Brown
Better Business Bureau
Re: Zachery Pedler, Case # 23484375
Dear Connie Brown,
Thank you for submitting Zachery Pedler’s complaint on 6/18/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate items reporting on the credit file.
One of our most important responsibilities is protecting their personal information. Before we are able to assist them with their Equifax credit file we have to verify their identity and address. So that we can process their request and verify their identity, please send a minimum of one item from each category list below:
Identification:
*U.S. Social Security card
* Pay stub with U.S. Social Security number
* W2 form
* Current Driver's license
Current Address:
* Current Driver's license with current address
* Rental lease agreement/house deed
* Pay stub with address
* Utility bill (gas, electric, water ETC.)
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
J. Pearson
Equifax Customer Care TeamCustomer Answer
Date: 06/27/2025
Complaint: 23484375
I am rejecting this response because: This is not a dispute of a item on my credit this is for a error in not being able to activate your code provided for 12 months of complete premier service from a data breach. You should be able to see that attached code from original complaint. The email to activate it on is [email protected] but everything i call in they get and error and say they have to send it up and that I'll get an email and I never do it's been 1 month and a half now. Please fix this problem correctly
Sincerely,
Zachery PedlerBusiness Response
Date: 07/02/2025
July 02, 2025
Connie Brown
Better Business Bureau
Re: Zachery Pedler, Case #23484375
Dear Connie Brown,
Thank you for submitting Zachery Pedler complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated issues with their myEquifax online account.
It is our policy to take each complaint seriously and to respond to complaints swiftly. We have reviewed and considered the information you supplied through the BBB Complaint Portal.
In your complaint, you indicated you were unable to activate your breach product..
This issue has escalated within our technical support department. Your ticket number is
GCSITO-40089. We understand that you may have been inconvenienced by this situation, but we are currently unable to activate your breach product.
We appreciate your patience while we continue to work to resolve
this issue. Should you have any additional concerns or questions, please contact customer care.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 07/02/2025
Complaint: 23484375
I am rejecting this response because: This issue is still not resolved. Why would they request to close this ticket? I've contacted helpdesk 4 time and get this same response. I already have an account under user [email protected].
Sincerely,
Zachery PedlerInitial Complaint
Date:06/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Consumer Portfolio Service 05/05/2025 ******-Gear Chevrolet via 700CRHerrin-Gear Chevrolet 05/05/2025 Navy Federal Credit Union 05/13/2025 Navy Federal Credit Union 06/14/2024 Navy Federal Credit Union 12/13/2023 CAP1/BASS 05/26/2024 Truist Dealer Services 05/05/2025 TD Auto Finance 05/05/2025Customer Answer
Date: 06/18/2025
Yes, I authorized this complaint.Business Response
Date: 06/24/2025
June 24, 2025
Connie Brown
Better Business Bureau
Re: Shields Nesbit, Complaint ID # 23483905
Dear Connie Brown,
Thank you for submitting Shields Nesbit complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23483905, and find that this resolution is satisfactory to me.
Sincerely,
Shields NesbitInitial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i recently reviewed a copy of my credit report and was shocked to find i had been the victim of identity theft i do not recognize these accounts please remove this from my credit report they are hurting my ability to obtain credit ******************* ******xxxxCustomer Answer
Date: 06/18/2025
no i didnt recieve any help from no other source or person those were my wordsBusiness Response
Date: 06/25/2025
Jun 25, 2025
Connie Brown
Better Business Bureau
Re: Michael Pendleton, Case #23483695
Dear Connie Brown,
Thank you for submitting Michael Pendleton’s complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 05/26/2025.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and noticed I have fraudulent accounts on my report. Please remove these accounts from my report because they are hurting my ability to obtain credit.1.**********************- XXXXXX64 ********** Bank Delaware 3. ***********Customer Answer
Date: 06/19/2025
Yes, I authorize this complaint.Business Response
Date: 06/25/2025
June 25, 2025
Connie Brown
Better Business Bureau
Re: Robert Malzone, Case #23483620
Dear Connie Brown,
Thank you for submitting Robert Malzone’s complaint on 6/18/2025. We were unable to locate a credit file in our database with the information provided by the consumer.
We were unable to locate a credit file for them for one of the following reasons:
They have not applied for credit recently,
They have not actively used credit in the past ten years, or
They have not lived in the United States or have not been issued a U.S. Social Security Number.
We will need additional documents to verify their identity. Please provide their complete Name, Current Address, Social Security Number (SSN) and Date of Birth. We ask that the consumer please send copies of one item from each category below:
Category 1) (MUST contain their complete 9-digit SSN) IDENTIFICATION:
Pay stub with complete U.S. SSN
W-2 form with complete U.S. SSN
Valid Social Security Card
Category 2) (MUST contain a full mailing address) ADDRESS:
Driver's license
Rental/lease agreement or house deed
Pay stub with address
Utility bill with current service address.
Note: If they have moved within the last 6 months, this can be a former address.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
please remove all inquiries i do not know where these came from ********** 04/26/2024Customer Answer
Date: 06/18/2025
Yes i authorize this complaintBusiness Response
Date: 06/25/2025
June 25, 2025
Connie Brown
Better Business Bureau
Re: Francisco Nunez-Hernandez, Complaint ID #23483595
Dear Connie Brown,
Thank you for submitting Francisco Nunez-Hernandez complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23483595, and find that this resolution is satisfactory to me.
Sincerely,
Francisco NunezhernandezInitial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The following inquiries are unauthorized or inaccurate, and I ask that you delete them:Inquiry from Westlake Service *** on 02/28/2024 ?I dont recognize this lender and I dont remember authorizing them to perform a hard inquiry on my credit report.Inquiry from *************** Fin Services on 02/28/2024 ?I dont recognize this lender and I dont remember authorizing them to perform a hard inquiry on my credit report.Inquiry from Cap One Via Dealer on 02/28/2024 ?I dont recognize this lender and I dont remember authorizing them to perform a hard inquiry on my credit report.Inquiry from Cap One Via Dealer on 09/02/2023 ?I dont recognize this lender and I dont remember authorizing them to perform a hard inquiry on my credit report.Inquiry from Westlake Service *** on 09/02/2023 ?I dont recognize this lender and I dont remember authorizing them to perform a hard inquiry on my credit ********* the provisions of the Fair Credit Reporting Act, I demand that these items be investigated and removed from my report. Please remove any information that the creditor cannot verify. I understand that under 15 U.S.C. Sec. 1681i(a), you must complete this reinvestigation within 15 days of receipt of this letter.Thank you for your time and help in this matter.Customer Answer
Date: 06/18/2025
The complaint was submitted exclusively by myself as the consumer, and there were no third parties involved in the submission of this complaint.Business Response
Date: 06/24/2025
June 24, 2025
Connie Brown
Better Business Bureau
Re: Malik Desouza, Complaint ID #23483496
Dear Connie Brown,
Thank you for submitting Malik Desouza complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/25/2025
Complaint: 23483496
I am formally rejecting this response due to the lack of a resolution regarding the inquiries outlined in my complaint. These actions were undertaken without my authorization or consent as a consumer. Additionally, it would be appreciated if this matter could be addressed in a timely manner, specifically within the 15-day timeframe referenced in my complaint. Should this timeframe not be feasible, I kindly request the removal of these accounts from my credit report.
Sincerely,
Malik DesouzaBusiness Response
Date: 06/26/2025
June 26, 2025
Connie Brown
Better Business Bureau
Re: Malik Desouza, Case #23483496
Dear Connie Brown,
Thank you for submitting Malik Desouza rebuttal on 6/18/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove all hard inquiries. I do not recognize any of them on my report.ADVANTAGE 06/02/2025 KIAMOTORS 04/15/2025 GLOBALLEND 04/15/2025 ELKGROVEKI 04/15/2025 ALLYFINANC 04/15/2025 CAPITALONE 03/04/2025 THD/**** 02/27/2025Customer Answer
Date: 06/18/2025
I am the one filing this complaint and I authorize this complaint to be filed.Business Response
Date: 06/24/2025
June 24, 2025
Connie Brown
Better Business Bureau
Re: Cecilia Hines, Complaint ID # 23483424
Dear Connie Brown,
Thank you for submitting Cecilia Hines complaint on 6/18/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23483424, and find that this resolution is satisfactory to me.
Sincerely,
Cecilia HinesInitial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need for Equifax to investigate and block the following items on my credit reports. You can also see the attached document as well for more information:Investigate this account for unauthorized/fraudulent activity TENANT TRACK Account Number: ****** Please remove this inaccurate information from my credit report.2. Investigate this account for unauthorized/fraudulent activity COMPLCREDI Account Number: ********* Please remove this inaccurate information from my credit report.3. Investigate this account for unauthorized/fraudulent activity COLLECTECH DIVERSIFIED Account Number: **************** Please remove this inaccurate information from my credit report.4. Investigate this account for unauthorized/fraudulent activity NAT'L CR MGT Account Number: ******* Please investigate and delete from my credit report.Customer Answer
Date: 06/18/2025
I submitted this myself. Please proceedBusiness Response
Date: 06/25/2025
June 25, 2025
Connie Brown
Better Business Bureau
Re: Ignacio Ascencio Jr, Complaint ID #23483381
Dear Connie Brown,
Thank you for submitting Ignacio Ascencio Jr complaint on 6/17/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care Team
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