Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,059 total complaints in the last 3 years.
- 3,400 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove hard inquiries from my credit report I don't recognize or recall authorizing.CREDIT ONE BANK NA 1/02/2024 ***** ***** 12/07/2023 SANTANDER 12/07/2023 JPMCB AUTO 12/07/2023 COAF 12/07/2023 ALLY FINANCI 12/07/2023 UNIVERSITY OF WISCONSI 12/07/2023 ALLY FINANCIAL 12/07/2023 *********** AUTO FIN 12/07/2023 CAPONEAUTO 12/07/2023Customer Answer
Date: 06/17/2025
Hello, I Wanted to clarify that I'm doing this on my own behalf and that I'm not working with a company or paying anyone.
Business Response
Date: 06/24/2025
June 24, 2025
Connie Brown
Better Business Bureau
Re: Quaniah Harris, Complaint ID #23477803
Dear Connie Brown,
Thank you for submitting Quaniah Harris' complaint on 6/16/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23477803, and find that this resolution is satisfactory to me.
Sincerely,
Quaniah HarrisInitial Complaint
Date:06/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently review a copy of my credit report and was shocked to find. I have been the victim of identity theft I do not recognize this account. Please remove this from my credit report. This is hurting my ability to obtain credit. **************** 517805XXXXXXXXXXCustomer Answer
Date: 06/17/2025
I authorize this complaintBusiness Response
Date: 06/24/2025
June 24, 2025
Connie Brown
Better Business Bureau
Re: Laccord Grant, Complaint ID #23477700
Dear Connie Brown,
Thank you for submitting Laccord Grant complaint on 6/16/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23477700, and find that this resolution is satisfactory to me.
Sincerely,
Laccord GrantInitial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called to inform you of the following. Now I'm putting it in writing for you to correct right now!!! 1. Please unlock or unfreeze my credit file. I've received complaints from creditors that my credit file is inaccessible, and I'm being denied credit as a result.I have never requested a credit freeze, credit block, credit lock, or any other block on my credit report; hence, I demand that any freeze, lock, or block on my credit file be lifted. I need to be able to check my credit report in order to apply for a new car. I have called you several times regarding this ************ never correct the problem. I am putting this request in writing as proof of these violations. I have attached proof of identity and proof of address. PLEASE REMOVE ANY OTHER UNKNOWN PERSONAL INFORMATION LISTED ON MY CREDIT REPORT THAT DOES NOT BELONG TO ME, IS SPELLED INCORRECTLY, AND IS SIMPLY WRONG. MY ONE AND ONLY CORRECTLY SPELLED NAME AND ADDRESS THAT SHOULD BE LISTED ON MY CREDIT REPORT IS:Please update my personal information to be correct:My correct *************** have enclosed proof of this by providing you with my state ********** of address.Correct Name: ***** ****** Correct Address of 2+ years: ************************************************************************************** Date of Birth: ********** Social Security Number: *********** In addition, please furnish the name, address, and telephone number of every credit grantor or other subscriber.Customer Answer
Date: 06/17/2025
I did not authorize a third-party. I wrote this complaint myself and I would like to BBB to get a resolution for me. This company violate my rights.Business Response
Date: 06/24/2025
Jun 24, 2025
Connie Brown
Better Business Bureau
Re: Sahil Kapoor, Case #23477600
Dear Connie Brown,
Thank you for submitting Sahil Kapoor’s complaint on 6/16/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/19/2025.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im contacting you regarding my credit report, and I need this handled without delay. There is data currently listed on my report that I do not recognize and cannot confirm as accurate or belonging to ***** formally requesting that you certify in clear, unequivocal terms that every single piece of information under my account has been properly verified and belongs solely to me. That includes all accounts, inquiries, payment histories, personal details, and any other reporting elements associated with my file.If you are unable to fully certify the accuracy and rightful ownership of every item, then I am instructing you to delete this account and remove all associated data from your system entirely. I will not accept partial corrections or vague acknowledgments. This must be all or nothing either: You provide formal confirmation that every detail in my file has been verified as 100% accurate and mine, or You remove the entire account, with all records, from your system.This request is being made under my rights as a consumer and under applicable credit reporting and privacy laws. Please consider this a formal notice and act accordingly.I expect a written response confirming which course of action youve taken.Customer Answer
Date: 06/18/2025
I am writing to formally confirm my identity and to clarify that I am personally initiating and submitting this dispute regarding inaccuracies reflected in my credit report. I am not using, nor have I authorized, any third-party company, individual, or credit repair service to act on my behalf in this matter. All communications, documentation, and actions related to this dispute are being handled directly by me. I understand the importance of maintaining accurate credit information and am committed to ensuring the integrity of my personal credit file. The discrepancies I am disputing are based on my own review and understanding of my credit report. I have included supporting documentation, where applicable, to facilitate the review and resolution of these issues. Please process this dispute as submitted by me directly. Thank you for your attention to this matter and your assistance in maintaining the accuracy and fairness of the credit reporting process.
Sincerely,
Carlos Gudino
12/20/1975
7034
8808 CHILTON CT
NORTH RICHLAND HILLS, Texas, 76182
06/18/2025Business Response
Date: 06/26/2025
June 26, 2025
Connie Brown
Better Business Bureau
Re: Carlos Gudino, Complaint ID #23477359
Dear Connie Brown,
Thank you for submitting Carlos Gudino complaint on 6/16/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am submitting a formal complaint about fraudulent information on my credit report resulting from identity theft. I submitted a block and delete request 3 times to Equifax under 15 U.S. Code 1681c2, including my FTC Identity Theft Report and all necessary documents. However, Equifax has failed to comply with its legal obligation to delete the fraudulent information within four business days.Equifaxs repeated boilerplate responses requesting the same documentation, despite prior receipt, clearly demonstrate an attempt to stall compliance with federal law. This conduct is not only unacceptable, but constitutes a violation of:15 U.S. Code 1681c2 (failure to block identity theft-related data after valid request),15 U.S. Code 1681i(a)(1)(A) (failure to conduct a lawful reinvestigation of disputed information), and 15 U.S. Code 1681n and 1681o (liability for willful or negligent noncompliance with the FCRA).This is now my final notice after three prior attempts via certified mail. Despite being told over the phone that my documentation was received, I was later told it was not. I demand immediate action on the following:Credit First (CRDT FIRST) remains on the report with derogatory status.They are in violation of FCRA 1681c2 (failure to block identity theft information), 1681i(a)(5)(B) (unlawful reinsertion of deleted data), and potentially 1681n and 1681o (civil liability for willful and negligent noncompliance). I have documented each instance and will use this information in my complaints to the ***** FTC, and legal counsel.I have now complied multiple times with all your requests and exceeded the legal requirements necessary under the Fair Credit Reporting Act.Furthermore, I have evidence that the fraudulent information has been reinserted on more than one occasion without prior written notice, in violation of 15 U.S. Code 1681i(a)(5)(B).Customer Answer
Date: 06/17/2025
It was me personally who sent the complaint. No third partyBusiness Response
Date: 06/24/2025
June 24, 2025
Connie Brown
Better Business Bureau
Re: Ferdinand Ramirez, Complaint ID # 23476892
Dear Connie Brown,
Thank you for submitting Ferdinand Ramirez complaint on 6/16/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/25/2025
Complaint: 23476892
I am rejecting this response because:I sent a block and delete letter with a consumer law demanding a 4 day notice of deletion. Yet it is still there. It’s a violation of the law
Sincerely,
Ferdinand RamirezBusiness Response
Date: 06/26/2025
June 26, 2025
Connie Brown
Better Business Bureau
Re: Ferdinand Ramirez, Case #23476892
Dear Connie Brown,
Thank you for submitting Ferdinand Ramirez rebuttal on 6/16/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Equifax has not deleted inaccurate data from my credit report even after sending numerous letters.Customer Answer
Date: 06/17/2025
My name is James McAuliffe and you can contact me at 678-428-7235 to verify any information you need.Business Response
Date: 06/24/2025
Jun 24, 2025
Connie Brown
Better Business Bureau
Re: James McAuliffe, Complaint ID #23476291
Dear Connie Brown,
Thank you for forwarding James McAuliffe's complaint, received on 6/16/2025, through the Better Business Bureau Complaint Portal. We understand that the consumer has reported inaccuracies or incorrect items appearing on their credit file.
To effectively address and investigate the concerns, we require specific details regarding the disputed information. Unfortunately, the complaint as received does not include specific account names, account numbers, or the precise nature of the dispute. Providing this level of detail is essential for us to accurately identify and review the items in question.
We kindly request you to provide the following information:
Account Names: The names of the creditors or institutions associated with the disputed accounts.
Account Numbers: The complete account numbers for each disputed account.
Nature of the Dispute: A detailed description of the inaccuracies or errors reported, including dates, amounts, or other relevant information.
Supporting Documentation: Any documentation that supports the dispute, such as statements or correspondence.
Without this specific information, we are unable to proceed with our investigation and resolution of this particular complaint.
If you have any further questions or need assistance in providing this information, they may contact our Customer Care team at (888) 836-6351. Alternatively, they can visit www.myequifax.com to create a myEquifax account, which allows them to manage security freezes, add or remove fraud alerts, initiate credit file disputes, and access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need you to look into the mistakes on my credit report immediately. These inaccuracies have been stressing me out and its affecting everything. It is disheartening to know that my rights as a consumer is being violated. I value my credit a lot the same as everyone else's and the inaccuracies in my credit report has negatively affected both my financial opportunities as well as my mental health. There are mixed, fraudulent information that *** never authorized or benefited from. If you can not certify that all data belongs to me, these accounts and its respective charges must be removed entirely and I need you to address this as soon as possible to prevent further damage.Customer Answer
Date: 06/17/2025
Hi. Good day, I am Nicholas De Luca, I am sending this complaint myself and is not sent in error, please take it seriously. There is erroneous information on my credit report which holds back my financial freedom as my new credit applications are getting denied because of it and has been extremely distressing on my part.I authorized the submission of this complaint by BBB on my behalf and I am requesting assistance from BBB. Please see enclosed details on my original complaint and the attached file. Thanks!Business Response
Date: 06/25/2025
Jun 25, 2025
Connie Brown
Better Business Bureau
Re: Nicholas De Luca, Case # 23476156
Dear Connie Brown,
Thank you for submitting Nicholas De Luca’s complaint on 6/16/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 05/29/2025.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon reviewing my credit report, I noticed several inaccuracies associated with the Global Lending account. This account is negatively impacting my ability to obtain credit. I am requesting that you conduct a thorough investigation to verify the accuracy and completeness of the information, as required under the Fair Credit Reporting Act (15 U.S.C. 1681i).Customer Answer
Date: 06/16/2025
ThanksCustomer Answer
Date: 06/23/2025
I did not authorize any third-party company to file this complaint on my behalf. I personally submitted the complaint through the BBB website.Business Response
Date: 06/25/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 25, 2025
Connie Brown
Better Business Bureau
Re: Bianca Bailey, Complaint ID # 23476144
Dear Connie Brown,
Thank you for submitting Bianca Bailey’s complaint on 6/16/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
J. Pearson
Equifax Customer Care TeamCustomer Answer
Date: 06/25/2025
Complaint: 23476144
I am rejecting this response because: Thank you for the response. I am not satisfied at this point because the inaccurate item is still reporting on my credit profile. I am waiting for the results of the investigation and would like this account permanently removed if found to be unverifiable or incorrect.
Sincerely,
Bianca BaileyBusiness Response
Date: 06/26/2025
June 26, 2025
Connie Brown
Better Business Bureau
Re: Bianca Bailey, Case #23476144
Dear Connie Brown,
Thank you for submitting Bianca Bailey rebuttal on 6/25/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/26/2025
Complaint: 23476144
I am rejecting this response because: I’m not satisfied. The account is still reporting inaccurately and I need it deleted if it can’t be fully verified. Please complete your investigation and update my credit file accordingly.
Sincerely,
Bianca BaileyInitial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My credit report should only reflect accurate information, which is why its important to verify the accuracy of this data rather than relying solely on what the data furnisher has provided. Its frustrating to see my credit get negatively affected by inaccuracies that arent my fault. I'm deeply concerned about these errors and they've been causing me stress and it's also impacting my ability to secure new credit. They are mixed, fraudulent information that *** never authorized or benefited from. If you can not certify that all data belongs to me, these accounts and its respective charges must be removed entirely and I need you to address this as soon as possible to prevent further damage.Customer Answer
Date: 06/17/2025
Hello and good day! I am Clarence Green, this complaint is not sent in error. I authorize the submission of this complaint by BBB on my behalf and I am requesting assistance from BBB. These erroneous information on my credit report holds back my financial freedom as my new credit applications are getting denied because of it and has been extremely distressing on my part. These fraudulent and unauthorized accounts need to be removed from my credit report. Please check the enclosed details on my original complaint and the attached file. Thanks!Business Response
Date: 06/25/2025
June 25, 2025
Connie Brown
Better Business Bureau
Re: Clarence Green, Complaint ID #23476076
Dear Connie Brown,
Thank you for submitting Clarence Green complaint on 6/16/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon reviewing my credit report, I was alarmed to discover that I have been a victim of identity theft. I do not recognize this account, and I did not authorize it. I am requesting that this account be immediately removed from my credit report, as it is negatively impacting my ability to obtain credit.Customer Answer
Date: 06/17/2025
I submitted the complaint on my own. There is no third party or company involved.Business Response
Date: 06/25/2025
June 25, 2025
****** *****
Better Business Bureau
Re: ***** ******, Complaint ID # ********
Dear ****** *****,
Thank you for submitting ***** ****** complaint on 6/16/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/28/2025
Complaint: 23475486
I am rejecting this response because: I have submitted this dispute multiple times, yet Equifax has consistently failed to conduct a proper and thorough investigation into this fraudulent account.
Sincerely,
***** ******Business Response
Date: 06/29/2025
June 29, 2025
****** *****
Better Business Bureau
Re: ***** ******, Case #********
Dear ****** *****,
Thank you for submitting ***** ****** rebuttal on 06/28/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
*. *****
Equifax ************* Team
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