Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,084 total complaints in the last 3 years.
3,400 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/10/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Under 15 USC ****b- Permissible purposes of consumer reports (a) IN GENERAL subject to subsection(c) ay consumer reporting agency may furnish a consumer report under the following circumstances and no other: (2) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I HAVE NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of the accounts listed IMMEDIATELY.
Customer Answer
Date: 01/11/2023
My name is ***********************************, I am filing this on behalf of myself. I am not working with a third party.
Business Response
Date: 01/12/2023
EQUIFAX

01/12/2023

*****************************
Better Business Bureau

RE: ***************************, Case # ********

Dear *****************************:

Thank you for submitting *************************** complaint on 01/09/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 01/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:01/10/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this collection with ATT , Nor do I have any contract with *************************** scvs **** They have failed to send me the original application. I demand that this be removed from my report and updated with correct information .
Customer Answer
Date: 01/11/2023
I have made several attempts to this company , post mail & via . They have failed to response within the 30day period. I am not liable for the accounts I stated in the complaint and need this correction to be made to my credit report ASAP .
Business Response
Date: 01/12/2023
EQUIFAX

01/12/2023

*****************************
Better Business Bureau

RE: ***********************, Case # ********

Dear *****************************:

Thank you for submitting *********************** complaint on 01/08/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 01/12/2023

Complaint: 18705186

I am rejecting this response because this is fraudulent activity & i am not liable for the account I have inquired about . I made serval attempts with the company , via phone , via email & postal, they have overreached there reponse period and I would like for this to be settled immediately, following removal and deletion & correct information updated.
Sincerely,

***********************
Business Response
Date: 01/13/2023
EQUIFAX

01/13/2023

*****************************
Better Business Bureau

RE: ***********************, Case # ********

Dear *****************************:

Thank you for submitting *********************** complaint on 01/08/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer. Please allow 30 days for the investigation to be completed.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:01/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is information on my consumer report that is a result of identity theft. I did not provide written permission or instructions for the identified transactions to be reported on my consumer report. I did not authorize any of these accounts resulting in identity theft. I am requesting that the reporting of this information be blocked and deleted. My request to block is not being made in error; nor is my request to block being made on the basis of material misrepresentation of fact by me relevant to the request to block the identified transactions. The identified transactions are are not information related to any transactions by me as the consumer. You are required by law to do what I am asking and block and delete these transactions from being reported to my consumer report within 4 days from the date of receipt of this notice as written 15 U.S.C 1681c2.National Credit *********** | 01/14/2021 *********** Auto Finance | 06/02/2017 National Credit *********** | 11/16/2020 *********** | 08/02/2019
Customer Answer
Date: 01/11/2023
Good day,
I have submitted the complaints myself and have attached documentation. Have a great day!
Business Response
Date: 01/12/2023
EQUIFAX

01/12/2023

*****************************
Better Business Bureau

RE: *******************************, Case # ********

Dear *****************************:

Thank you for submitting *********************************** complaint on 01/08/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:01/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Equifax is reporting inaccurate information on my credit report without doing a thorough investigation.
Customer Answer
Date: 01/11/2023
I, *****************************, was the one who filled out the complaint. I filled out the complaint because Equifax validated accounts on my credit report without proper investigation, I want to know who validated that on my account and the method used to validate them.
Also I didnt give Equifax no written authorization to report anything on my report, Equifax is trying to destroy my reputation by making me look like I dont pay my bills.
Business Response
Date: 01/12/2023
EQUIFAX

01/12/2023

*****************************
Better Business Bureau

RE: *****************************, Case # ********

Dear *****************************:

Thank you for submitting ***************************** complaint on 01/07/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:01/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Equifax you are Hereby reporting Inaccurate and unverifiable information on my credit report. This account has not been verified by me. I request a full disclosure of this alleged debt .I request my original contract and I also would like to see proof of my signed signature on the contract and documents of this alleged debt. After 30 days by law if I am not provided the information I have asked for this account must be deleted. Equifax I demand you to cease and desist all reporting of this Alleged debt .
Customer Answer
Date: 01/11/2023
I do not work with any third party companies , i personally wrote this letter. Please send to creditor
Business Response
Date: 01/13/2023

EQUIFAX

01/13/2023

*****************************
Better Business Bureau

RE: ***************************, Case # ********

Dear *****************************:

Thank you for submitting *************************** complaint on 01/07/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Equifax refuses to stop making attempts to get money out of my paypal account via my debit card. I canceled the service on the 6th day of the 7 day free trial and even received an email acknowledging my cancelation, but I finally had to call paypal and get a new card issued and they are STILL attempting to charge it according to paypal. I even called and spoke with customer ********************** to get them to stop. I canceled this in NOVEMBER and as of December 30, they were still attempting this.
Customer Answer
Date: 01/10/2023
I'm not exactly sure why I am having to clarify anything. If my complaint was read, anyone can tell it was my own original work. No third party acted on my behalf.
Business Response
Date: 01/11/2023
EQUIFAX

01/11/2023

*****************************
Better Business Bureau

RE: *******************, Case # ********

Dear *****************************:

Thank you for submitting *********************** complaint on 01/07/2023 through the BBB Complaint Portal. In their complaint, they indicated issues with MyEqufax.com. Please see below resolution response:
Dear ***********************,
Your product Equifax Complete Premier plan has been cancelled and you will no longer receive any further charges, or be able to access your product online. We are sorry to see you go, and we hope you give us the opportunity to serve you again in the future.
It has been a pleasure to assist you and please don't hesitate to contact us in case you have any further questions or concerns.
We sincerely apologize for any inconvenience this issue may have caused.
Thank you for contacting Equifax,
Equifax Consumer Care Team
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.

Customer Answer
Date: 01/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, this product had been canceled before but they continued to attempt to deduct money from my account. As long as the cancellation of the product stops the attempts to deduct money, I find this resolution appropriate.

Sincerely,

***********************
Initial Complaint
Date:01/09/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for any debt with CONSUMER ADJUSTMENT COMPANY and I do not have a contract with them. They have not been provided with any signed documentation
Customer Answer
Date: 01/09/2023
I have filed my own complaints against Equifax. Theres no 3rd party agency working on my complaints.
Business Response
Date: 01/11/2023
EQUIFAX

01/11/2023

*****************************
Better Business Bureau

RE: *************************, Case # ********

Dear *****************************:

Thank you for submitting the consumers complaint on 01/07/2023 regarding *************************. In the complaint, it is indicated there are inaccurate or incomplete items appearing on the Equifax credit report. In review, we were unable to locate a credit file with the personal identifying information provided. In order to properly assist the consumer and to initiate an investigation we will need additional information in order to verify their identification and current address. Please provide a legible photocopy of a valid document that shows their name, current address and complete social security number. Listed below are examples of documents that *** be provided as verification of their identification and current address: Pay stub or W2 with complete U.S. social security number, valid social security card, Driver's license, rental/lease agreement/house deed, mortgage or bank statement, utility bill for gas, cable or residential telephone bill.

Please return this letter along with the requested information to Equifax Information Services LLC ************************************ 30374.

Sincerely,

Equifax
Sr. Consumer Relations Specialist
Initial Complaint
Date:01/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are two accounts that have been paid in full for over 1 year showing up on my Equifax account, the accounts are still showing as open even though they are closed on Transunion, Equifax has records that have been paid, and I have sent proof. I have tried sending off 3 or 4 disputes and get no response on the status of the dispute, when calling customer ********************** they are not helpful and just tell me to do another dispute. I would like my credit score and report to accurately show my accounts.
Customer Answer
Date: 01/06/2023
Hi,

This is my first time making this complaint through any medium.

Thanks
Business Response
Date: 01/13/2023
EQUIFAX

CONSUMER INFORMATION SOLUTIONS
Equifax ******
PO *********************************************************************************************** 2Z2
TEL: **************
FAX: **************
January 12, 2023
Via email: ****************************
Mr. ***********************
9151 ******************************************************************* 1G2
Dear **************,
We acknowledge your rebuttal to the Better Business Bureau.
Upon receipt of your complaint, I reviewed the documentation provided and can advise
that the agent did commence an investigation for both the TD Auto Finance and the
********* debts. Unfortunately, we did not receive a response from ********* and TD
Auto Finances response was incomplete.
Review of the documents you provided were sufficient to update your credit report and
the agent should have done so. I have escalated this to the ** Manager to review the
errors with the agent and retrain if necessary.
We have corrected your credit file to show that the TD Auto Finance and the *********
accounts have zero balances and have been notates as paid and closed.
We apologize for the frustration you have experienced in trying to get your credit report
updated accordingly.
Yours truly,
******************
Supervisor, Consumer Relations and Legal Affairs
Cc BBB, ******* **

Customer Answer
Date: 01/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:01/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Jan 5, 2023 Today I went to Equifax to temporarily lift my Credit Freeze. I was unable to do it online. After waiting on the phone an inordinate length of time I was finally able to do so. I was given Confirmation Number ************. This afternoon at 4 PM I attempted to perform a financial transaction. The freeze was not lifted. I called Equifax back to find out the status of the freeze lift. I only received lip service and was not allowed to speak to a supervisor. The agent I spoke to is *******. Equifax states that I needed to confirm who I am. I did that this morning. When I attempted to do so this afternoon they stated that the information I submitted was incorrect. The information that was "incorrect" was information that I read from a letter sent to me by Equifax. Equifax is not a company that has any customer **********************.
Customer Answer
Date: 01/06/2023
I submitted the complaint and only did so one time. I do not know how you received more than one complaint. The complaint that I submitted is valid.
Business Response
Date: 01/09/2023

EQUIFAX

1/9/2023

*****************************
Better Business Bureau

RE: ***********************, Complaint # ********

Dear *****************************,
Thank you for submitting ******************* complaint on 1/5/2023 through the BBB Complaint Portal. In their complaint, they indicated that they were unable to lift their security freeze from their credit file.

One of our most important responsibilities is protecting your personal information. Before we are able to assist you with your Equifax credit file we have to verify your identity and address. So that we can process your request and verify your identity, please send a minimum of one item from each category list below:

Identification:
*U.S. Social Security card
* Pay stub with U.S. Social Security number
* W2 form

Current Address:
* Driver's license
* Rental lease agreement/house deed
* Pay stub with address
* Utility bill (gas, electric, water ETC.)

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 01/09/2023

Complaint: 18692179

I am rejecting this response because:

Sincerely,

***********************
Business Response
Date: 01/09/2023
EQUIFAX

01/09/2023

*****************************
Better Business Bureau

RE: ***********************, Complaint # ********

Dear *****************************,
Thank you for submitting *********************** complaint on 01/05/2023 through the BBB Complaint Portal. In their complaint, they indicated that they were unable to lift their security freeze from their credit file.

One of our most important responsibilities is protecting your personal information. Before we are able to assist you with your Equifax credit file we have to verify your identity and address. So that we can process your request and verify your identity, please send a minimum of one item from each category list below:

Identification:
*U.S. Social Security card
* Pay stub with U.S. Social Security number
* W2 form

Current Address:
* Driver's license
* Rental lease agreement/house deed
* Pay stub with address
* Utility bill (gas, electric, water ETC.)

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 01/09/2023

Complaint: 18692179

I am rejecting this response because: It does not answer my concerns. Why was I not allowed to speak to a supervisor? Why did I need to verify who I am as I had already done so? Why was my confirmation number not sufficient to to obtain an answer to why the credit freeze was not lifted as requested? What was I told that the freeze would be lifted in 1 hour and it had not been lifted 6 hours later?

Sincerely,

***********************
Initial Complaint
Date:01/05/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am *************************** and I am writing because I have fraudulent accounts on my credit report. I am a victim of identity theft. My ************************ report and the fraudulent accounts I need removed will be listed in this report. Please help me delete these fraudulent accounts as soon as possible.
Customer Answer
Date: 01/06/2023
Yes I *************************** the consumer is the one filing the complaint
Business Response
Date: 01/09/2023

EQUIFAX

01/09/2023

*****************************
Better Business Bureau

RE: ***************************, Case # ********

Dear *****************************:

Thank you for submitting *************************** complaint on 01/05/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 01/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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