We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Movers

LDH Company, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Movers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern,On 6/17/25, I contacted a dealer about purchasing a bed and mattress. I confirmed during a call that delivery and setup were included. On 6/18, I provided my ID, address, and proof of order. After receiving my info, the dealer called back and said he would cancel the order, falsely claiming I hadnt asked for setup. He then demanded a $75 setup fee, which was neither listed as a payment option nor disclosed prior. The website lists setup as "$60 and up" with no clear way to pay. When I questioned this, he stated he would cancel my order and did so minutes after obtaining my personal and banking info. This is a violation of Georgias Fair Business Practices Act (O.C.G.A. 10-1-390), which prohibits false advertising and hidden fees. I am reporting this for deceptive business practices, poor customer service, and misuse of my personal information.Misrepresentation of what the service included (delivery and setup)Collection of personal information and ID minutes before cancelling the order Requesting sensitive information including payment details, then not fulfilling the order Misleading information on the companys website regarding pricing and service offerings I believe this conduct is not only misleading but may also put customers at risk by soliciting personal and financial information without fulfilling the agreed-upon service. I am requesting the BBB to review this matter and hold the business accountable for these practices. under the Georgia Fair Business Practices Act (O.C.G.A. 10-1-390etseq.), it is illegal to advertise a price or service and then add undisclosed fees or conditionsthats considered an unfair or deceptive act- ******************** Canceling the order unilaterally, especially after collecting personal and sensitive payment information, can amount to deceptive practice, particularly if the cancellation results from them suddenly applying a fee that wasnt communicated early on.

    Business Response

    Date: 06/19/2025

    Order Cancellation Summary
    Customer: Cady Barbour

    The customer’s order was canceled due to a disagreement regarding installation charges.

    We informed the customer of a $75 bed installation fee. The customer stated this charge was not visible on the website. I directed her to the installation page and provided a copy showing installation fees start at $60.

     

    The installation for the bed that was purchased was $75. The installation would have taken a little longer. That was the reason for the difference.


    After further discussion, I decided it was best to cancel the delivery and installation.

     

     

     

     

    Customer Answer

    Date: 06/19/2025

     

    Complaint: 23489512



    I am rejecting this response as I did not disagree at all with what you stated, you called me and explained that you would be canceling the order because it would be best for you. I asked a question regarding the charge and you explained that you did not want to answer any more questions. Further, these charges were not provided upfront. I explained on multiple occasions that I did not mind paying at all. You failed to communicate properly all of the details and when I had questions you were quite frustrated. Further, you seem to have canceled my order directly after I provided my personal information which was my most significant concern. 



    Sincerely,



    Cady Barbour

    Business Response

    Date: 06/19/2025

    Cady Barbour,

    Thank you for voicing your concerns. I will use this experience as a training opportunity to help improve our service moving forward.


LDH Company, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.