Complaints

This profile includes complaints for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pulte Group

  3350 Peachtree Rd NE STE 150 Atlanta, GA 30326-1424

• 

  PulteGroup Inc

  3855 N Sun City Blvd Florence, AZ 85132-7433

• 

  PulteGroup Inc

  10736 E Ellis Street Mesa, AZ 85207

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  PulteGroup Inc

  25224 N 54th Ln Phoenix, AZ 85083-5476

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  PulteGroup Inc

  27183 N 71st Ln Peoria, AZ 85383-7374

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into our new built home on 01/26/2022. from then, we have been following up with Pulte in regards to concerns related to our land survey and dead trees on our property. so far, we got absolutely no assistance from the builder. we bought the land from Pulte and the constructions was also done by them. We are dissatisfied with delayed responses or no response from the construction manager and the warranty department. Dead Trees on our property and land survey issues - We reached out to *************************** (Construction Manager) back in August about a dead tree on our property. We showed her where the dead tree is located on the survey (red circle on image). She said that the tree is not located on our property. So is the survey incorrect? Initially Pulte has done incorrect markings of our property. but it was fixed later after the city identified it. until now we haven't been given clarity on our property line. especially towards the no use land. I asked for an in-person meeting to get some clarity on the property line but that never happened. we need a surveyor from Pulte side who can provide clarity on it (again in person). We want the team to give us a walk through of our property line. We also want Pulte to remove the dead tree as it is leaning towards our property and our concern is that it will fall on our house. There are also a couple other trees with no leaves (during summer), which look dead. We asked **** about them on our closing day. She said she will bring in someone to check on them. that did not happen either. We would like to work with someone higher up to **** who can provide answers as responses from **** haven't been helpful and clear.3. the irrigation person was confused about if a piece of land (yellow circle) is ours and he did not install a sprinkler to cover that piece. We showed him the survey, he said the builder isnt confirming if it is our land. Sod was done in that area but a sprinkler wasn't installed. **** said that the sprinkler will be installed. but that did not happen yet and we weren't given any timing on when it will be done.

  Business Response

  Date: 04/11/2023

  April 11, 2023
  
  
  RE:     
  Complaint ID:  ********
  Consumer:  ***************************   
  Case Opened:  4/10/2023
  
  I spoke to *********************************, who is the husband of *************************** today, April 11th, 2023. I confirmed with ********************** that the reason for his complaint was due to a lack of clarification regarding the following 3 issues:
  

  1. Several trees at the rear of his property line appear dead. They are looking for clarification regarding whether they are on their property and if Pulte will be removing the trees.
  2. There is some confusion on the property line itself and they would like a Pulte representative to walk through the survey with them.
  3. There is a question on whether a section of grass is on their property and whether there should be an additional irrigation line installed to cover this area.  
  

  ********************** requested that we meet with him in person to evaluate these 3 items. I confirmed when he and ***************** would be available and let him know that I would reach out to our *************** to coordinate an appointment and then follow up with them with some available options to meet.
  

  We are sorry to hear that we were able to clarify these items with ********************** and ***************** prior to today. I gave Mr. ********** my contact information and let him know that he can contact me difectly in the future with any questions or concerns. 
  Thank you,
  
  *********************
  Senior ************* Manager :: ********* **********************
  cell: **************** : :  e-mail:  ************************************************

  Customer Answer

  Date: 04/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. we look forward for resolution. we have been looking for a response from the builder from a year, i am happy that we got one finally with BBB help. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new home from this builder. Paid premium price and received inferior product. Moved in 6 months ago and they have net yet delivered a finished product. Many of my neighbors have experienced the same isssues and some have been waiting 2 years.

  Business Response

  Date: 04/12/2023

  4/12/23- I spoke to the homeowner on the phone. CCM ***** met at homeowners house on Monday 4/10/23 to go over items. ***** had trades take care of items today. The conversation went well and I advised to homeowner if they needed to call me for any issues they could. 

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a broken wall behind my cabinets, a promise letter from pulte they havent fixed a bunch of issues contacted warranty departMent and nobody has contacted me

  Business Response

  Date: 05/05/2023

  The ********** team met with this customer and resolved their concerns.

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We built a new home with Putle. We have a signed document indicating our home would have dimensional shingles. Pulte installed 3 tab shingles, we requested them to tear off the roof and replace with the dimensional shingles and they refused and their stance was the 3-tab shingle are a comparable product. Pulte has sent two different roofing crews out to our home with a Pulte warranty. employee for repair and both crews openly stated this is not a comparable roofing system and we would not have had 5 different repairs to our roof if dimensional shingles were installed. We have once again asked them to insteall the dimensional shingles and they still refuse. We have escalated this matter through upper management and the only thing they are willing to do is to honor our warranty. We are going to have to completely replace this roof once the warranty expires. We don't feel like we should have this responsibility when we signed for a product that should last for 30 years.

  Business Response

  Date: 04/13/2023

  Upper Management has responded to the Homeowner explaining the the reason behind the denial of the full replacement. All homes in this community received the 3 tab shingles. Pulte continues warrant the roof if services are needed. 

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 19894386
  
  I am rejecting this response because: Attached is what my wife and I signed for. Pulte claims the tab roof on our house is similar quality.  Pulte sent out a roofing specialist last summer and he openly said this was not a comparable product and he specifically said three tab shingles have a much lower wind tolerance. This was in the presence of Pulte employee ********************.  
  

  Recently pulte sent out a roofing supervisor and he stated this shingles are not bonding and theyve had multiple issues on other homes and thats why they are using dimensional shingles in the new part of our neighborhood.  That was in the presence of pulte employee ************************

  Those comments by pulte contractors disproves their claim of this being a similar product.

  My expectation is for pulte to put the dimensional shingle on our house. 

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/13/2023

  The below response was provided to the customer back in March 2023. 

  --

  Good afternoon, ************.
  
  As I mentioned last evening, I have consulted with our VP of Construction, *********************** who is copied on this response and is willing to discuss your concerns further, if you would like.
  
  We understand that you feel that your circumstance at the time of closing on your home didnt allow you to back out of the contract since you already sold your other home and had plans to move into your new home in less than a weeks time.This 3-tab shingle is our standard option and is installed on all homes in Greystone Enclave and Crossing so at this time, Pulte will not replace your roof with dimensional shingles.
  
  Pultes stance is that we stand behind your limited warranty when it comes to your roof and will complete the needed repairs when they arise. Defects in workmanship and materials in the roof and roof systems of your home are covered for four years. In the event that shingles are blown off the roof, the Builder, for a period of two years, will take necessary actions to repair shingles that have been blown off, unless caused by wind velocities exceeding the manufacturers tolerances. The Builder, for a period of five years, will repair roof or flashing leaks that occur during normal weather.
  
  At any point of the process, you are not satisfied with our response to your Limited Warranty request, you have the option of requesting mediation by providing written notice to ******************************************
  
  Professional **************** Corporation,
  P.O. Box 800, Annandale, ** 22003-0800
  (*******************************************************************************************************).
  
  Our preferred method would be resolving your claims directly with you, however, if we are unable to work with you directly to resolve your concerns, you have the option of requesting mediation.
  
  Regards,
  
  ***************************
  Division Manager of Customer Care
  ******************************
  ******************************************************

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19894386
  
  I am rejecting this response because:

   Let's review the facts, that your organization is ignoring.

  My wife and I signed for a 30-year dimensional roof. FACT

  Pulte did not install a 30-year dimensional shingle, you installed a 3-tab shingle and claim you could do this because it was a like kind and quality. PULTE OPINION

  Last summer ******************** brought a roofing specialist to our house and clearly stated this shingle is not comparable to a dimensional shingle. I did not ask him that, he openly stated we would not be having problems with our roof if a dimensional shingle was installed. He also stated dimensional shingles having a high wind rating than 3tab shingles.   FACT

  Recently, ***************** brought a manager from one of your roofing companies and he stated these shingles are poor quality and the ones on our roof and not bonding and based on their performance in the neighbor they have started installing dimensional shingles in the new portion of OUR NEIGHBOORHOOOD! FACT!!!!!!

  Pulte has had to repair this roof at least 5 times in the last two years. FACT!

  Based on the comments of your roofing specialist and roofing manager and the performance of this product, it is ******* clear that this roof IS NOT IN LIKE KIND OR QUALITY to a 30-year dimensional shingle.  FACT!!

  I'll accept one of two things; Pulte can replace the roof with dimensional shingles (you are currently using in our neighborhood) or I can get an estimate from a company of my choice and I'll accept a pay out on this roof and if there are further issues that will be between myself and the company I choose. 

  I am going away, Until Pulte makes this right.

  As far as *********************** goes, I asked him questions weeks ago and didn't have the decency to respond to my questions, so I really do not know why he is still involved. 

  Sincerely,
  

  
  *********************

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. ********************** it has been with the parking in front of our driveway, this Maintenance problem is a ongoig problem for approximately seven years!It does little good to replace deadgrass and fail to irrigate the new sod. For number of years our landscaping has suffered.That is not what we pay fees for. It seems that the PULTE COMPANY and the *************** COMMUNITY ASSOCIATION only want to take our money and provde poor maintenance.I have many saved photos to show this is a ongoing problem that you have not addressed.This is very similar to locking us out of all amenities and continuing to charge us for the amenities , which we have not had access to since February 2020. This is some very special treatment towards these minority-owned residents!Each time we show our hme with intent to sell it to escape this community, we are asked who does the landscaping work?We tell them MAINSCAPE.Respectful **************************

  Business Response

  Date: 04/04/2023

  To Whom It May ******************* ***** ***************** closed on their home in the BelleraWalk section of ****************************** on November 4, 2009.  At that time this community was not part of ******************************, but was brought under the *************** umbrella in 2010. Mr.***** ***************** were not happy with this, as it meant they would need to come to the ******* center across the boulevard, which would require them to drive or use a car, golf cart or bicycles.
  
  As this is a maintenance free community (meaning the landscaping is taken care of by a contractor in this community that contractor is Mainscape) the landscaper maintains the plants, sod and irrigation.  In 2016 Mr. ***** ***************** began submitting tickets to Mainscape and have had 51 landscape and irrigation tickets addressed and resolved from 5/12/2016 through 3/31/2023. They have requested meeting with the landscape manager on a regular basis, and he has always complied. Photos have been taken as tickets were completed showing the work was completed correctly and the irrigation was working correctly. The Ave ***** Utility Company did have times of low water pressure in the area a few years ago which affected the Suttons and other residents for a short time as their home is at the end of the cul-de-sac, Ave ***** Utility Company was able to resolve this issue in 2021 and they have not had any additional water pressure problems. Any sod and or plants that have died over the years have always been replaced in a timely manner.  The photos attached were brown spots due to the drought we currently have in South ******* and these areas were addressed with additional water times added on March 28, 2023.  Their lawn is monitored closely by the landscaper as well as the management team, as they strive to keep the Suttons and all *************** residents happy.
  
  The Suttons have always had access to the amenities. In 2020 February, the couple visited the amenity fitness room before most of the nation knew of COVID-19 and believe they contracted Covid there. In March after the state and most of the country implemented a shut down, Pulte implemented Covid restrictions which closed the amenities for ALL residents. When it was re-opened, they chose not to return. 
  
  The Suttons home is on a Cul-de-sac on a hammerhead, which means there is a street in front of their home that ends at the end of their property. (I am attaching photos sent in by the Suttons that show the vehicles parked on the street in front of their home on the street.)The community, per the Declaration, allows street parking in daytime hours temporarily as needed.  The Suttons do not want anyone to park in front of their home on the street which also happens to be in front of the other residents homes. The management team has explained to the Suttons that daytime street parking is allowed throughout the community and have also spoken with the neighbors to ask them not to park in the street in front of their home, however, the neighbor knows the Declaration allows daytime temporary street parking and that they are within their rights to park there and is not bending as they think the Suttons are being irrational. Further, the Suttons now have their home on the market and do not want anyone parked in front of the home as they believe it ****** buyers.  They were further upset that the manager explained that street parking rules are the same for everyone in the community and before selling their home the Suttons would need to pay their outstanding homeowners dues, as they are currently behind.
  
  Please let us know if you need any additional information.
  
  Thank you,

  ***********************

  Sr. Mgr. DRE/HOA Southwest *******

  **********************************************

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a purchase agreement with Pulte in March of 2022 and dealt with *********************** who was fine. But we now stand to lose $60,000 because of Pulte dishonest practices. First of all, we no longer qualify for the loan because of the interest rates that have changed over the last 12 months since we signed the purchase agreement. No fault of our own. But the initial deposit was 35 and they deceived us into another 25k through design center deceit. The design center lady *** lied to us about the amount we could upgrade. She told us we could upgrade to 60k without having to pay additional deposit and we asked her to confirm several times and at the conclusion of our design center appointment we asked her directly, " so were good because were under 60k" and she replied, " yes you're at 55k or around but under 60k". She knew full well that we were over the 60k because the builder would include their preset upgrades into that amount, but we had no idea and were lied to point blank. Furthermore, *** had sent us the change order on **** when our design appointment was on the **** which was already to late to change the upgrades because at this point, we still had no idea we had to pay 25k. ********** the change order on the 23rd and only after that did we find out we owed another 25k because we now were over the 60k. Totally deceitful. *** was well aware that we didn't know we were going to have to pay an extra 25k as we asked her multiple times, and it was totally unacceptable to send the finally change form on the 7th day after the appointment which makes it too late. We still want the home and have asked *************************** for a price reduction, and she said no. Prior to this she said we could move our deposit to another Pulte property then she reneged on that and said no. Lots of bullying and deceit from Pulte, we are contacting local news to tell the situation as well as helping the community to be aware of their practices, so it doesn't happen to others.

  Business Response

  Date: 04/27/2023

  We gave the customer an additional $40,000 in incentive to offset closing costs and interest rate concerns. 2 months later, they are asking for more money, which I confirmed with customer we are not able to do. They were made aware of options deposit, and given the choice to either remove options or keep as is and pay the deposit at time of contract. ***** chose to continue as is, and paid the options deposit willingly at that time.

• Initial Complaint

  Date:03/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2022 we signed a contract with Pulte to build a new home and paid a deposit of $2500. We were quoted a mortgage rate by Pulte Mortgage. In December we found out the rate we were quoted was with a $10k buy down. Pulte Mortgage never disclosed this information to us prior. I found something in the paperwork I didn't understand and that's when the loan consultant informed me of the buy down. She refused to give us the rate we qualified for at the time our credit was pulled. We brought this up with our sales consultant and felt that all parties involved didn't care that we had been lied to. We kept getting told to just wait it out. We felt this was unethical business practice and decided to cancel the contract. Pulte refuses to refund us because "we don't qualify for a refund".

  Business Response

  Date: 04/27/2023

  Based on the terms and conditions of the contract and the customer's decision to terminate, they are not eligible for any refund.

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19870390
  
  I am rejecting this response because: We didn't terminate because we changed our minds. We terminated the contract because Pulte Mortgage mislead us on what the interest rate would be and refused to disclose what the actual interest rate would be. Regardless of what the contract says, Pulte should do the right thing and refund our $2500. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/05/2023

  I have forwarded this communication to the ********** leadership team for any follow up that is necessary. They will be the *********** to work with, as they are working with the details of your sales contract.

  Customer Answer

  Date: 05/05/2023

   
  Complaint: 19870390
  
  I am rejecting this response because: We were already told by the ********** team that they wouldn't refund **. That is why I filed a complaint because I was unable to obtain contact information for the corporate office. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We submitted a list of repair requests to the warranty department shortly after moving into our new home in June of 2022. A few of the the items were addressed early on, now, 9 months later, those remaining requests, along with all newer requests, are being completly ignored. I.e. my yard is constantly underwater and has become a breeding ground for masquitos, and frogs. plants and trees are dead/ dying, I cannot mowe the grass, and water is at the foundation posing a structural concern. Tee builder was aware of this the day we did our walkthough. We discoverd a 2"-3" hole someone tried to hide under the carpet. A piece of siding on the front of my house fell off onto the roof. There was not a single nail used to install it. It is still not repaired. The list goes on. I have 20 years of experience in the home building industry and have never once seen a company as incompetant and ignorant as Pulte. Their customer service is nothing less than appaling. We hope this filing with the BBB will promt long awaited action, and Pulte will honor the commitment they made when they took our money.

  Business Response

  Date: 04/27/2023

  Reached out to ****************** to setup a time to meet and conduct his Built to *********************** visit that is coming up at the end of this month. The drainage concerns will be evaluated and provided resolution if not within our specs. This neighborhood has not had drainage issues previously.

• Initial Complaint

  Date:03/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a house with Pulte. When the pre-contract was signed, the parties agreed on the value of the house, the value of the land, and the preferred package. The ************** chosen was the *** which entitles me to make a down payment of 3.5%. When the agreement was submitted to Pulte Mortage for approval, at this moment, the lack of respect for me and the lack of observance of my rights began. Pulte Mortage, through its LOAN CONSULTANT, tried to make me pay a 5% down payment instead of the 3.5% observed by ***, removed the ********* (thirty thousand incentives given to me at the time of purchase), and raised the value of the house. They can't act this way. I have a pre-contract signed by them. I sent numerous emails for various reasons they ignored me. We had a last meeting with a gentleman whose position is called "liaison" who even assumed in a meeting that the values that were presented were wrong. There are already 05 calculations in the system, all wrong. He was to hold a meeting to present the correct calculations. A meeting was scheduled, and he canceled it, and to date, no calculation has been presented to me. I don't know what amount I'll have to pay at closing costs. Again, Pulte ignores me. How am I going to prepare myself financially if I don't have the information? How much do I have to pay? I know absolutely nothing. They are misleading me because if I don't have all the money, I'll lose the house and the down payment I gave.On top of all that, as if that wasn't enough, they are forcing me to buy three discount points, raising the value of the closing costs a lot. The *** is cutting their monthly mortgage insurance by 30 basic points, and they ignored the law again because this does not reflect in the calculations presented.

  Business Response

  Date: 04/27/2023

  Pulte Mortgage Company-****** is discussing this with the buyer and providing figures/clarification from the management team.

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a home with Pulte in July 2022. We STILL have warranty issues that have not been solved as well as unfulfilled promises from Pulte. Our project manager was fired the day we closed on our home and we were basically forgotten about until a new one came along, this left us moving into an incomplete home. Some issues have been resolved, however, several remain. We had a drain backup twice due to construction debris being shoved down the drains by contractors, our cabinets were not completed upon move in, trim and paint wasn't done, dead landscaping, electrical issues, exposed ceiling access panels, very poor paint job that comes off when trying to clean walls, etc. Currently we have a sprinkler line that goes under the sidewalk concrete that was broken when the neighbors sidewalk was poured. We can now no longer fully water our lawn. We were promised we'd have a fence installed by Pulte, they have not done that. We're told our paint will be "touched up" at month 11. I find that hard to believe as we've fought 8 months to get any kind of resolution with Pulte. They are impossible to get anything done with and we STILL have not had everything resolved. We've been passed along the line to several reps, who fail to get our issues resolved. We also used Pulte Mortgage which was a mistake as our loan almost failed 2 days prior to closing as they were "no longer" able to consider both mine and my spouses income after being assured that would not be an issue. Basically, I don't wish this headache we've had on my worst enemy. There should be some level of care taken when someone is spending hundreds of thousands of dollars to buy a NEW home. I'd like Pulte to fix our sprinkler line before our lawn dies, install our promised fence, and FOLLOW THROUGH.

  Business Response

  Date: 04/18/2023

  The Northeast ** division reached out to the Bey family on 3/27 via phone and visit to their home. ********** returned the phone call on 3/28.
  

  ********** informed us he was frustrated about not having the *** fence installed behind his home, along with an ***************** leak that was already scheduled for repair. ********** expressed concern about the amount of time taken to complete services that were performed on his cabinets. Currently warrantable service repairs are complete.

  The home to the left is where the *** fence ends and the build next to his home on the right had a fence installed as an option. This is why the homeowner believed his fence was missing.