Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted two PrizePicks lineups and tried to cancel both within the 5-minute window as allowed by their policy. With 11 seconds left, I clicked the Cancel Lineup option, and the app showed an error message instead of canceling.I contacted support and was told by a *** named Johan ******** received an error message while trying to cancel your lineupHe acknowledged the system failed but said, Sadly, theres nothing much we can do here, Im not gonna lie.He refused to explain why my entry was not eligible for cancellation, citing vague internal reasons like player combinations or refund history, even though I have no refund history.Additionally, the lineup was presented as a regular *** contest but was actually based on the All-Star Game, which was not disclosed. This kind of mis***resentation caused me to submit plays I never would have made.I am requesting a full refund of $25.40 CASH. Their system failed to uphold their own cancellation policy, and they mis***resented the contest. I have screenshots and chat transcripts proving all of this.

  Business Response

  Date: 07/17/2025

  Hello ******, it appears you were attempting to cancel these lineups after projections have already started. You cannot cancel a lineup if projections in that lineup have already started. This was in the *** category with the Teams listed as NL and AL, I'm not sure how that is misleading in any way as this clearly states the league and the two teams. The date was also clearly stated on these projections and this was the only *** game on that date. 

• Initial Complaint

  Date:07/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23592741
  
  I am rejecting this response because:
  
  

  To the very minimum, this is an unfair and misleading business practice. You cant just lose a bet and say that you didnt have enough information after proposing the bet yourself. I will delete my account, leave bad reviews everywhere, and ensure that all of the friends I referred to this app know that this is a legit scam. 

  
  Sincerely,
  
  ********* *****

  yout of the entry as originally played, and a full explanation and documentation of why the entry was voided or denied.

  Business Response

  Date: 07/16/2025

  Hello ********** I understand your frustration regarding this, however our scoring provider could not verify the scoring details for this match. I hope you understand that since we could not accurately receive the scoring details for this match, these projections resulted in a DNP. This is a rare situation and an unfortunate circumstance, but the stats could not be verified for this match. As our rules state, PrizePicks has the right to cancel any active lineup at any time at their sole discretion.

  Business Response

  Date: 07/17/2025

  Hello ********** I understand your frustration regarding this, however our scoring provider could not verify the scoring details for this match. As a result these projections for this match were DNP'd. In accordance with our rules, if we do not have sufficient scoring details for a match they will be DNP. Our rules also states that PrizePicks has the right to cancel any active lineup at any time at their sole discretion. I apologized for any inconvenience regarding this but this projection was DNP'd and your lineup was refunded in accordance with our rules. 

• Initial Complaint

  Date:07/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23590396
  
  I am rejecting this response because: I did not violate any terms. This is borderline illegal and I look forward to seeing you guys in court. I will be doing a small claims lawsuit against you guys as as I am sure I am not the only person this has happened to.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 07/17/2025

  Violations of our Code of Conduct or Terms of Service are subject to disciplinary action, which includes, but is not limited to:Temporary or permanent disqualification from a specific contest,
  Temporary or permanent disqualification from the entire PrizePicks service, Revoked fantasy points or prizes, and Improper conduct is determined at the sole discretion of PrizePicks. We have determined that your account is in direct violation of our Terms of Service. The nature of these violations has been deemed excessive in which case we have hereby deactivated and permanently closed your PrizePicks account.
  
  

  Business Response

  Date: 07/18/2025

  *******, Users may participate in Contests only as specified in the Terms and Code of Conduct. Failure to comply with these Terms or the Code of Conduct will result in disqualification and, if applicable, Prize forfeiture or seizure. You have failed to comply with our terms by providing a fake ID and geospoofing your location. The extent of this violation is considered excessive therefore deeming your account ineligible for reactivation. You can review our terms here: *******************************************************************

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to withdraw my money from PrizePicks and they keep blocking it. I reached out to their live service, they told me to delete the app and reinstall it to get my funds. That still did not work. My bank said theres were no restrictions on my account, and now ********************** is stonewalling me and wont help me. I want my money returned immediately.

  Business Response

  Date: 07/12/2025

  Hello Sol, I'm sorry for the troubles you are having when withdrawing. Your card issuer is blocking your withdrawal attempt. The error you are getting is your request has been declined because the request type is not permitted on the card. We are not blocking your withdrawal attempt. I would recommend attempting to use another method such as online banking or PayPal. 

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23561805
  
  I am rejecting this response because:
  

  PrizePicks continues to deny my withdrawal based on an arbitrary and unclear requirement that is not consistently enforced and was never transparently disclosed at the time of my deposit.

  
  They claim that I must deposit using the same method I wish to withdraw to (Venmo, ******* etc.), even though my account is fully verified and I have complied with all general terms. This condition is not made explicitly clear before depositing, and it essentially traps users funds unless they can navigate an undocumented and selectively applied policy.
  
  Furthermore, I used a legitimate, accepted payment method (credit/prepaid card) to fund my account, and yet they say I cannot withdraw because of it despite the fact that their system allowed it in the first place. If these deposit methods are not eligible for withdrawal, users should be blocked or warned before funding their account. Thats basic platform transparency.
  
  
  At no point during deposit was I clearly told, Depositing with a prepaid card will prevent you from withdrawing funds unless you re-deposit with a separate method. This is not user error this is a system designed to cause confusion and restrict withdrawals.
  
  
  I am still unable to access my winnings and am requesting:
  
  Immediate approval of a Venmo withdrawal
  Written clarification of any legitimate, consistently enforced withdrawal requirements
  An assurance that PrizePicks is not misleading users into depositing via methods that block them from retrieving their money
  
  Until this is resolved, I will continue pursuing escalation through the ***** payment processors, and state regulators.
  
  
  Thank you.
  ****** ******

  Business Response

  Date: 07/10/2025

  Hello ******, It looks like you have not made a successful Venmo deposit so that method is not eligible for withdrawals until you make a successful deposit with it. You have only deposited with a prepaid card and credit cards which are not eligible withdrawal methods. As our help center states, ?You can request a withdrawal to any bank account, ****** account, ***** account, or debit card that you have previously used to deposit funds into your PrizePicks account. You have not made a successful deposit with any of these methods. If you wish to withdrawal to one of them, you will need to make a successful deposit with that method first. 

  Business Response

  Date: 07/16/2025

  Hello ******, It looks like you were able to withdraw successfully via Venmo. On July 15th, your remaining credit balance of $189.17 was withdrawn successfully. 

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23561805
  
  I accept this only for the fact I did finally receive my $189.17, its unacceptable that it took over 8 failed withdrawal attempts and weeks of delays only to be resolved after I filed a BBB complaint.
  
  
  This wasnt a glitch it was neglect. And the fact that support ignored me until I escalated says everything.
  
  
  I will be sharing my full experience across social media and public platforms to warn others. Consumers deserve to know the truth behind your support and withdrawal process.
  
  
  This complaint may be closed, but the conversation is just beginning.
  
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23542376
  
  I am rejecting this response because:
  
  What proof do you have of me multi accounting? All I did was deposit money for my roommate because he doesnt have ******. Give me proof, you cant just steal my money over a assumption. Im a college student and I put most my money into this account

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 07/06/2025

  Hello ***** - Violations of our Code of Conduct or Terms of Service are subject to disciplinary action, which includes, but is not limited to: Temporary or permanent disqualification from a specific contest, Temporary or permanent disqualification from the entire PrizePicks service, Revoked fantasy points or prizes, and improper conduct is determined at the sole discretion of PrizePicks. We have determined that your account is in direct violation of our Terms of Service. The nature of these violations has been deemed excessive in which case we have hereby deactivated and permanently closed your PrizePicks account. You have violated terms of service section 5.1 Account Misuse, MultiAccounting, Account Sharing by co owning multiple account and falsifying personal information. Any future attempts to create additional accounts will be found. The account(s) will be deactivated and funds deposited into the account will be seized.

  Business Response

  Date: 07/10/2025

  Hello *****, It is your responsibility as a member to adhere to the Terms of Service in which you agreed to. We have determined that your account is in direct violation of our Terms of Service. The nature of these violations has been deemed excessive in which case we have hereby deactivated and permanently closed your PrizePicks account. You have violated terms of service section 5.1 Account Misuse, MultiAccounting, Account Sharing by co owning multiple account and falsifying personal information. You are co owning an account that is not in your name and falsifying personal information by depositing with a payment method that is in your name and not the name on the account. This is strictly against our Terms of Service section 5.1. In the event that PrizePicks, in its sole and unlimited discretion, determines that you have committed MultiAccounting, then, in addition to any other rights that PrizePicks may have at law, equity or created herein, PrizePicks reserves the right to: (i) suspend or terminate any or all of your Accounts (and all other Accounts associated with the MultiAccounting); (ii) cancel any pending or in-progress entries made on the Accounts associated with the MultiAccounting; (iii) demand and/or seize all funds earned by you by participating in Contests during the time period of the MultiAccounting; (iv) terminate, withhold, or revoke the awarding of any prizes, including prizes that you have already withdrawn from your Account; (v) seize or remove all promotional balances, bonuses or free entries previously awarded to each Account(s); (vi) seize all real-money funds in the Account(s) at issue or earned by the User(s) at issue during the course of MultiAccounting; and (vii) report you to any relevant authorities for violation of state laws and regulations.
  
  Any future attempts to create additional accounts will be found. The account(s) will be deactivated and funds deposited into the account will be seized.

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23542376
  
  So then put a warning or something you cant just put that in the fine print then take peoples money. Im going to take this to the government if you dont want to resolve this
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23532050
  
  I am rejecting this response because: PrizePicks has failed to provide a valid legal or contractual justification for seizing the $350 in real-money funds that were in my account at the time of deactivation. While they cited a general violation of their Terms of Service, they did not notify me of any specific issue until months later, and they provided no clear evidence of misconduct on my part.
  
  
  Furthermore, I did not knowingly engage in any multi-accounting or referral abuse, and I have reason to believe my account may have been compromised due to unauthorized access to my mobile device. Despite repeated attempts to clarify and resolve the issue, including a formal appeal and a follow-up email sent on January 10, I received no response until I filed this complaint.
  
  
  Even if PrizePicks believes it had the right to close my account, that does not give them the right to retain legally deposited or earned funds. The $300 withdrawal that was already pending, along with the remaining balance of at least $50, represent my personal fundsnot promotional creditsand should be returned to me immediately.
  now what I was action I was appealing exactly. The appeal process was not transparent or helpful. In January 10, despite PrizePicks assurance that the appeal would provide clarity, I received no further explanation. Instead, I was sent a second generic email that simply repeated that I violated their terms and my appeal was denied. I immediately replied back that very same day with a detailed response raising concerns about the lack of transparency, possible identity theft, and reiterating my $300 pending withdrawal and $50+ account balance. I even asked if there was any further way to pursue this, but I have never received a response back to this day.I was not given a fair opportunity to understand nor dispute what I was accused of. At the time of deactivation, I had a $300 pending withdrawal that I have yet to receive and I had at least $50 in my account balance. While I am not contesting their right to close my account, I am requesting a refund of my $350.

  Business Response

  Date: 07/03/2025

  Hello *****, It is your responsibility as a member to adhere to our Terms of Service in which you agreed to. You have created and operated more than one account. You have also self referred yourself to exploit our referral bonus. The two emails on your accounts are: *************************************** and ******************************. This is a violation of our Terms of Service section 5.1 Account Misuse, MultiAccounting, Account Sharing which states "Each User may establish only one (1) Account." Also included in this section is "Users may not use, direct, or control any Account other than their own for any purpose, including, but not limited to avoiding Account limits, suspensions, responsible gaming related limitations, evading other Account restriction(s) whether self-imposed or imposed by PrizePicks, or abusing promotional or bonus offerings, such as referral bonuses, for which each Account is eligible. The Account misuses and duplications described in this Section 5 shall collectively be referred to as MultiAccounting. MultiAccounting is a violation of these Terms and a violation of state law or regulation in many of the states in which PrizePicks operates." You have violated this term by creating and operating more than one account and abusing the referral bonus by referring you own account. 
  
  The extent of this violation is considered excessive therefore deeming your account ineligible for reactivation. Here is a link to our Terms of Service: *******************************************************************

  Business Response

  Date: 07/08/2025

  *****, It is your responsibility to adhere to our Terms of Service in which you agreed to. As stated in our previous response you violated Terms of Service section 5.1 Account Misuse, MultiAccounting, Account Sharing by creating and operating multiple accounts. You have also self referred yourself further violating this section by abusing our referral bonus. As stated in this Terms of Service section 5.1  "In the event that PrizePicks, in its sole and unlimited discretion, determines that you have committed MultiAccounting, then, in addition to any other rights that PrizePicks may have at law, equity or created herein, PrizePicks reserves the right to: (i) suspend or terminate any or all of your Accounts (and all other Accounts associated with the MultiAccounting); (ii) cancel any pending or in-progress entries made on the Accounts associated with the MultiAccounting; (iii) demand and/or seize all funds earned by you by participating in Contests during the time period of the MultiAccounting; (iv) terminate, withhold, or revoke the awarding of any prizes, including prizes that you have already withdrawn from your Account; (v) seize or remove all promotional balances, bonuses or free entries previously awarded to each Account(s); (vi) seize all real-money funds in the Account(s) at issue or earned by the User(s) at issue during the course of MultiAccounting; and (vii) report you to any relevant authorities for violation of state laws and regulations."
  
  We have determined you have committed MultiAccounting by creating and operating more than one account and also abusing our referral bonus by self referring your own account. In accordance of our terms your accounts were terminated and your funds were seized. These consequences are clearly outlined in this section of our Terms. Here is the link to review our terms: *******************************************************************

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23532050
  
  I am rejecting this response because: PrizePicks continues to rely on broad Terms of Service language to justify withholding $350 in real-money funds that I legally deposited and/or earned. However, citing internal discretion under Section 5.1 does not entitle PrizePicks to seize customer funds without providing evidence, due process, or proof of intentional misconduct. I was never shown such proof, nor given any opportunity to properly dispute the claim before my funds were taken.
  The company has also failed to consider that unauthorized access to my mobile device may have contributed to activity that triggered their system. Regardless, I am not contesting the account closureI am only seeking the return of my rightful funds, which were pending withdrawal and held on my account at the time of deactivation.
  PrizePicks response reflects a one-sided interpretation of their Terms, but does not address the legal or ethical obligation to return customer funds when no fraud has been proven. If this matter is not resolved, I will pursue formal complaints through all applicable state and federal regulatory channels, including the Texas Attorney General and the *************************************

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won $50 2 times and got my funds. I won $42.50 and still have not got it. You contact customer service they make excuses talking about use ****** I used my bank for the other winning so what makes this one different.. I just want what I won

  Business Response

  Date: 06/30/2025

  Good Evening ****, the email that you providing on this complaint is connected to a PrizePicks account with no deposits or withdrawals or any activity. I assume you referring to your account with the email ******************************** in which you withdrew your remaining credit balance of $45.50 successfully. Please let us know if you have any further questions or concerns, thank you. 

• Initial Complaint

  Date:06/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27, I opted into the Flex Friday promotion offered by PrizePicks (SidePrize, LLC). I followed all required steps to apply the promo to my lineup: I opted in, then selected the promo checkbox before submitting my entry. Ive used this promotion in the past and know how it works.After submitting, I noticed that the Protected Play label was not applied. I immediately contacted customer support before the games began to either apply the promo or cancel the lineup so I could resubmit correctly. They did not respond in time, and when they finally did, they blamed me, saying their system is reliable and that I must have failed to select the promo. But I know I ****** a result, I lost the protection the promotion was supposed to offer, despite doing everything correctly and reaching out on time. I am disappointed by the lack of support and accountability from the company. Im requesting a fair resolution, such as a refund, account credit, or acknowledgment of system failure.

  Business Response

  Date: 06/30/2025

  Good Evening Yormaylin, On June 27th you opted into the Flex Friday Protected Play promotion at 7:08:14 PM ET, You did not use that promotion on a lineup until 11:04:06 PM ET when you placed a $30 lineup. You won $37.50 on this lineup and so no promo funds were added back since you didn't have any net losses. If you attempted to use the protected play on the previous lineup which was placed at 7:36:36 PM ET you did not follow the directions correctly. You opted in, selected 3+ played, selected flex play, but did not check the promotions box in the lineup builder to apply that promotion to your lineup. However, you did follow these steps for your lineup that was placed at 11:04:06 PM ET and that promotion was used successfully on that lineup. 

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited $1,000 on 06/26/2025. Today I go to request a withdrawal and my money is frozen. They are requesting I playthrough the funds. I have requested withdrawals in the past and have never had this issue. On the deposit screen it doesn't say you have to play through the funds. Maybe somewhere hidden in their disclosures it does, but to not explicitly say it on the screen where you deposit the funds is very slimy. Transparency is important. The lack of transparency is the reason for this complaint. I reached out to Prize Picks before submitting this and they were not helpful disregarding my complaints.

  Business Response

  Date: 07/02/2025

  Hello *** *******, It is your responsibility as a member to adhere to our terms in which you have agreed to. Stated in the Terms of Service section 9.6 Withdrawals it states "Subject to any state law or regulation to the contrary, PrizePicks has a 1X playthrough requirement, which means that you must enter lineups totaling the amount of funds you deposited before being able to withdraw those funds." For example, If you deposit $1,000, you must submit and play through $1,000 worth of lineups before you can withdraw. This policy and rule is also stated in our *********** under the "Withdrawing Funds" section.