We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Parking Facilities

Professional Parking Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 148 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There are no signs posted about needing to pay or how to pay to park. I parked in a lot I have parked in for years without any issues. I parked last week and came back to a $55 dollar ticket! I asked them to explain to me when they starter managing the lot, where the signs are telling me to pay to park, and how to pay next time. They did not answer ir respond to any of my questions. They simply said I had to pay the money. Extremely unhelpful and unprofessional. These are not the people you want managing your lot. I have heard so many people say they are not visiting business where they have to park in these lots anymore which is extremely troubling for business owners.

    Business Response

    Date: 10/21/2022

    Tell us why here...We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The incident occurred 18Sep2022 at the parking garage ****************************************************************** thought I completed the transaction for the parking for 2 hours for a total of $6. Apparently the transaction for $6 did not complete. I stayed only an hour in the parking garage. As a result of the transaction being incomplete, I have been billed $45 dollars. I called and explained to the company the situation. They are unwilling to a reasonable adjustment for me to pay the $6. I will not return to the business and will be sure to file this complaint for the company's ******* listing as well. This is probably a corporate issue regardless of state.

    Business Response

    Date: 10/04/2022

    We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

    Customer Answer

    Date: 10/04/2022

    I will try to correspond to them directly per their info included in the reply. Please do not **** this as satisfactory as they are unable to address this through BBB channels I am concerned about how/if the matter will be addressed satisfactorily.

    Business Response

    Date: 10/07/2022

    We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m.to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

  • Initial Complaint

    Date:08/30/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a parking ticket but the signs that said to pay for parking are minuscule

    Business Response

    Date: 09/01/2022

    We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m. to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

    Customer Answer

    Date: 09/01/2022

     
    Complaint: 17802137

    I am rejecting this response because:

    Sincerely,

    *****************************

    Business Response

    Date: 09/08/2022

    We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m. to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

  • Initial Complaint

    Date:08/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have parked to ****************************** to go to Turkish Consulate. And after a week I have received a parking charge notice of $85 and some taxes. I parked for 70mins and this is the notice they sent it to me. I think they are trying to rob people who comes from out of state and trying to get as much as they can with these notices. Now they have said on the phone that they are going ti send this to collection agency. What is going on? I could pay $10 or something like that to parking but they don't have an enforcers, or parking paying machines or anything. This is so unnecessary. Don't even use them because they will rob you. Find somewhere else to park.

    Business Response

    Date: 08/16/2022

    We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m. to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

  • Initial Complaint

    Date:08/12/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was invited to my friends apartment. On my first visit I unknowingly parked in residential parking. I paid this ticket and talked to security about where to park in the future. They told me to park on the roof of the structure. I did as I was told and parked on the roof. I received another citation for: "Failure to Display Pass / Permit". I don't have a pass or a permit, I'm a visitor parking in the visitor area. When I brought up this complaint they repeated the above statement. I have no recourse against this company as an individual. I would like them to leave me the f*** alone when I go to my ******* place. Please and thank you

    Business Response

    Date: 08/16/2022

    We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m. to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

    Customer Answer

    Date: 08/16/2022

     
    Complaint: 17710031

    I am rejecting this response because: they refused to respond.

    Sincerely,

    *************************

    Business Response

    Date: 08/16/2022

    We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m. to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

    Customer Answer

    Date: 08/16/2022

     
    Complaint: 17710031

    I am rejecting this response because: the business's response is that they will not respond. Seems we are at an impasse 

    Sincerely,

    Jahn Flaatrud

  • Initial Complaint

    Date:08/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent me a **** for someone elses mistake

    Business Response

    Date: 08/05/2022

    We do not respond to third-party inquiries. Please contact us via our website: Parkinginvoice.com

    or:

    via email at ********************************************************

    or:

    by phone at ************ (option 5) Monday-Friday 9 a.m. to 5 p.m. All after-hours voice mails are returned the following business day.

    Thank you.

Professional Parking Management is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.