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Business Profile

Passports and Visas

Visa Central, A CIBT Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Passports and Visas.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NCL directs all customers to ****Central for **** information. **** Central advises my wife needs ****s for the following countries on the cruise itinerary:********************** ********************* ******. ********** Passport w/ ** Immigrant ****.***:**** Not Required Source: ********** Direct Quote: "Effective 1st September, 2016, **** exemption for holders of a ************** (**), ************************ (***), or ******** ****, and visiting the Territory for business, tourism and other related matters, to enter and remain for a period less than six months." Second Quote: "Cruise Passenger remaining in the territory for a period of 24 hours or less"Signed by "Office of the Deputy Governor"*******:Conclusion: **** Not Required Source: Consulate General of ******************* ********. abconsulate.***/applying-for-a-**** Direct Quote: "Cruise ship visitors who would normally require a **** would not require one provided that they arrive in ******************* in the morning and depart the same evening."St ******:Conclusion: **** Not **************************** of *************** netherlandsworldwide.nl/theme/travel Select tab "**** for ************* parts of the Kingdom"Second tab "Do I need a **** for ************* parts of the Kingdom"Direct Quote: "You can travel to ************* parts of the Kingdom (*****, *******, *******, Sava, ************ and **********) without a **** if any of the following applies to you.************* or ****** If you hold a residence permit for ***************** or ******, you do not need a ****.Cruise ship You are a cruise ship passenger and your stay in port lasts no more than 48 hours, or 24 hours in *****."This is 3 **** requirements incorrectly identified by **** Central This is highly unprofessional and suggests malpractice. They are taking money for **** processing for ****s that are not required. This is Fraud.

  • Initial Complaint

    Date:08/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im writing due to a problem Im facing with my **** with poor customer service being provided by CIBT visas.Ive paid for the service to get an e-**** for ******* a few weeks back (to issue that, it takes 3 days accordingly to ********* official website but Im far above that).Everyone that is flying with me did directly in the system (one day after me) and they already have their ****S. Ive tried to get support by phone after waiting ***************************************************************************************** that this will be received only by Friday or Monday (everything was submitted accordingly to the timeline and I cant board to Asia this week without this confirmation as my flight back is from *******).The representative supposedly sent me an email with the registration number but I never got it. And she seems to be very busy trying to finish the call at every opportunity saying that the call was taking too long.NEED TO TALK TO A MORE SENIOR PERSON TO RECEIVE THE DESERVED SUPPORT! REALLY DISAPPOINTED WITH THE SERVICE PROVIDED AND REGRET THAT I DECIDED TO MOVE AHEAD WITH CIBT.

  • Initial Complaint

    Date:10/25/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are recommended by legitimate and trusted booking sites and this is the ONLY reason people use the service. If you are a ****citizen, you do not need this. The company was recommended by *********** after booking a trip to *****. All other sources prior to this recommended waiting and getting the **** at the airport ***, but to prevent any unknowns we opted for someone else to handle this to avoid any hassle. Because the travel booking site recommended them, they must be good. The fees were outrageous at $170.00 plus additional charges for shipping, passport replacement insurance, and US Embassy Registration bringing the total to $305.00. The $170.00 "service fee" is for an expert to review all material and ensure everything is complete so there will be no issues. Note that the **** itself costs $25 at the airport or through e-**** application to the country's embassy directly.After filling out the forms and getting a notice that everything had been approved, it was time to print the packet, sign the application, and mail the passport to them. The $57 dollars to ***** overnight and $43 passport replacement coverage, we believed, to avoid headaches.Only after the passport arrived to them did this company call to say that they would be unable to provide the service, because it will take **** business days to reach the embassy, and the trip departure date is in one week. They can however offer the e-**** for the same price. They claim to never have heard of the *** option that apparently every traveler with good sense uses.Note these trip dates NEVER changed. The application and materials submitted electronically should have never been "reviewed and approved" if the dates were an issue. We could go to ***** consulate e-**** portal and obtain the correct document for $25.00, but these people DID NOT review forcing us to send the passport, so they offered to do the same thing for the grand total of $345.73, because we had to pay another $57.00 to ***** back.

Visa Central, A CIBT Company is NOT a BBB Accredited Business.

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