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Business Profile

Point of Sale Systems

NCR Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Point of Sale Systems.

Complaints

This profile includes complaints for NCR Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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NCR Corporation has 9 locations, listed below.

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    Customer Complaints Summary

    • 32 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/04/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 16-Feb-24 Monies paid: Approximately $2500-$3000 We hired NCR to install a point of sale (POS) system in our business. on the go-live date. the installation was a complete failure. They could not get it to work, the online ordering system (70% of our business) was not ready, with a 2 week later timeline expected. We requested and were granted a cancellation of the install. We requested refunds for monies spent and requested that they remove the equipment on install day. They did neither and just walked away. It took roughly 2 months before they came a removed their equipment from our site. We are now getting emails saying we owe them money with a transaction date of 02/16/2024. They hired a collection agency yesterday and requested $8397.68 from us for the February 16, 2024 transaction. We have attached the account cancellation verification and refund communication emails.

    • Initial Complaint

      Date:01/16/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a monthly service with this company. I no longer used their services as of December 2023. They continued charging me monthly for services I didn't use. I finally canceled services with this company on October 3rd, 2024. I was told my cancelation would take 30 days to process. I was charged on 10/17/24. On November 4th I requested they be canceled again with **** *********. I was charged again in November, December and January. I emailed AGAIN and was told by ******* **** that my "last invoice will be for **************** month. This invoice comes out mid-January and it will draft mid-February 2025." I was CHARGED again on 1/14/25!!!

    • Initial Complaint

      Date:01/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We recognized duplicate billing on our account. *** acknowledged it was in error but has failed to refund us the money. I've requested an update on the funds multiple times and am not getting an answer. I need assistance in getting a refund for the overpayment on our account.

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has harassed me. They have threatened me. I tried to make a payment plan and it changed twice. Then i didnt have the funds and was harassed the same day. im a single mother with two kids. my last pregnancy i was diagnosed with Vci and put on disability for only 12 weeks at 23 weeks pregnant. this company could careless about a mother trying her best. absolutely rude. I also find it extremely odd on a few times i was called, it was for a different person. then i spoke to someone who verified its for me but i dont have it on my credit report seems very fishy how i can be served but its not on my credit report.

    • Initial Complaint

      Date:09/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the atm at ******* used the cardtronics all point terminal kr003138 date 9/26/2024 at 14:26 sequence number is 1892 by debit ending in 3212 I made 3 withdrawals for $300 each and the last $300 didnt dispense the money and shot out a receipt saying it did and I need the money today to move into my house and this is ridiculous

    • Initial Complaint

      Date:09/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/6/2024 at 8:16 AM on terminal FIA80032 at ********************************************* I attempted to dispense $400 from my cash app card. The *** made noise like it was going to dispense money, but never did. It repeated the noise again like it was having trouble but again, never dispensed any money. The bank name on the receipt and *** was *******************. I ****** them and call to find out that they are not affiliated with the ***, a third party owns it, **********. I call them they tell me I have to dispute it with my bank, which is fine. I go to dispute it with cash app going on 4 times now to have them deny my dispute. NCR Atleos has been no help since. All I want is the money that is mine that I never received. The company has been nothing but unhelpful. I have filed a police report with the ******* Police, the case number is 24-023910. NCR Atleos tells me when I call that they will reach out by email, only to never do so. I have never had to deal with deception like this as I have with this company. They shouldn't have a business with ***s if they can't make any mistake or error right on their end.

    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 4th, I went to use their all point *** and it took $300 back from me after a couple seconds saying that it had timed out. I called about the *** they told me to contact my Bank. After it posted I filed a dispute with the Bank, I was told my dispute was denied. After I was denied I called the *** Atleos which owns the All Point ***, they told me weeks ago theyre a small company and it would take time. But I also know someone has to put money inside the ***, so obviously they would see that the *** was $300 over

    • Initial Complaint

      Date:06/21/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I terminated a contract with NCR to provide point-of-sale services for my restaurant on May 31, 2024. I had completed my initial 3 year term on the contract for services after which the contract automatically renewed itself for 12 months but these subsequent terms were not subject to early termination fees, only a 1 month notification requirement. NCR's own finance analyst provided me with this information as documented in her email attached for your review. NCR is stating "your contract has been terminated before the end of your Initial Term" and that I owe for the 11 months remaining which totals $14,043.13 including taxes.I told NCR not to take out any funds from my bank account until I was able to see the agreement about termination. They provided the agreement 3 days ago. I had never seen this addendum before. NCR initiated a debit for this $14,043.13 amount from my bank today. I have stopped payment until I can dispute this amount. The resolution I am requesting is that if the $14,043.13 was successfully debited from my bank (NCR initiated the debit today, 6/21/24) for the 11 months early termination, then that amount is returned to me. I should owe NCR only 1 month's fees through June 30, 2024 since I gave notice of termination on May 31, 2024. I will pay this one month's fees separately.

    • Initial Complaint

      Date:04/17/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      we have an *** with *** ATLEOS we have had a contact with them for 12 years , over the 12 years the customer service has been terrible. our current contract is complete this year ( May 8th, 2024) . I contacted customer service in 2023 on how to go about closing our contract with the *** company, they told me I needed to contact our sales rep. the customer service representative warned me and i quote "just a heads up Wria (our sales rep) can be very difficult to work with" . I contacted **** January of ********************************************************************************************************* any information about our contract and what steps needed to be taken to close our contract, he then said to close our contact we had to show them a competitor offer and that they has right for first refusal. and that if they made a better offer we could not leave the *** ATLEOS *** company. Our business decided to not go with a competitor at all and remove the *** at our location. I emailed our sales rep 4 times to explain that we would like to close our contract and we would not be going with a competitor. **** did not respond to any of my emails; I contacted him via phone call. he said and I quote "I seen your emails" "you have given us enough notice so there should be no problems in closing your account" I asked what steps need to be taken to close our account (I previously asked this question before). **** emailed back we have to give the company 90 days notice and we had , but it wasn't to his liking . but through emailing back and forth since January 2024 - now, he never mentioned the 90 days , or the format. **** said that our contract will auto renew in May, for another 6 years . *** never works it is breaking and they will not maintenance the ***, we also do not want a relationship with the company the customer service is not even subpar. we want them to end our contract , remove the *** from our business location and end all contact with our company.

    • Initial Complaint

      Date:04/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We stopped using this service in June of 2023. I have an email where they finally said they canceled it effective 11/1/2023. Since that date, they kept debiting and crediting the business account that I do bookkeeping for - ********************* LLC. I wasn't too worried because the money was always redeposited into our account. Then, last month, on 3/21/24, they debited our checking account for $685.60 and didn't credit it back. I contacted them. They admitted it was their mistake for not cancelling, but then said they would cancel me effective 4/1/24. I told them that was unacceptable. They don't seem to care.I can forward the emails to an email address, if you have one.

    NCR Corporation is NOT a BBB Accredited Business.

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