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Business Profile

Point of Sale Systems

NCR Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Point of Sale Systems.

Complaints

This profile includes complaints for NCR Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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NCR Corporation has 9 locations, listed below.

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    Customer Complaints Summary

    • 32 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I USED A ATM AT CVS ON MAY 12TH To withdraw money the atm machine never opend its door maid noises but never fully opended i have pics and videos of it i disputed it with my bank several time and got denied due to the atm owners saying that i received my money the cvs employees said it always doe that and its normal i tried contacting by phone and email it is now july26th and no reply

    • Initial Complaint

      Date:07/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 26th 2023, I attempted to use an *** located inside a 7eleven store in ********* Central, (********** *********). The *** did not give me any money but it did give me a receipt as if the transaction was completed. I attempted to withdraw $300 AUD from the *** and was charged an extra $9.40 USD for the transaction itself. However the transaction was not completed and I did not receive any money therefore I should not have been charged. The receipt says "Cashcard.com.au" on it but that website doesn't work, instead it routes you to another website that is insecure. After calling the 7eleven customer care center, they told me the *** was owned by "Cardtronics". While trying to contact Cardtronics, I was told that NCR now owns Cardtronics. While contacting NCR's customer service (who admits to owning the ***), they refused to help me and they refused to ensure that I would be given a full refund. They claim that a bank owns the *** but the *** doesn't have a phone number or bank name on it or on the display screen. I am seeking a refund and apology because I also had to call long-distance international from ********* to ***************** because I am currently in *********, although I am originally from *****************. Please contact someone at NCR who can assist me and give me a full refund.

    • Initial Complaint

      Date:07/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were old owner of ****************** located at ************************************************************************************. We closed the restaurant on June 20, 2023. and finished the transfer to new owner on June 22, 2023. Why NCR still charged us $482,72 monthly rental fees on July 2023?Please refund the $482.72 to us ASAP.

    • Initial Complaint

      Date:05/15/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used NCR Aloha for over ********************************************************************************************************************** addition, our orders split apart which causes major delays in our kitchen. Apart from that we were locked out of our online features for several weeks due to a ******* attack on NCR. And a year or so ago our credit card processing was down for a week. There are literally dozens of other issues that occur day to day but I have learned to deal with the "minor" issues that do not involve total system failure. Last count we placed around ***** calls for tech support from 2020 until present. This has all happened despite system "refreshes" that involved new equipment and the latest software updates. Each call averaged over **************************************************************************************************************************************** doing so. As a restaurant owner who survived covid NCR has been my second biggest problem in my business for several years, right behind hiring. Literally.

    • Initial Complaint

      Date:03/24/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited at 8 AM on **** ************ Union ***. Is ******* on 3 23 23 at 6:12 PM I proceeded to withdraw funds from my account in the amount of $160 the *** malfunction and did not give me my funds I am requesting that someone from **************** give me a call I have a reference number CS0152865

    • Initial Complaint

      Date:03/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After seeing NCR's reviews here and on other sites, and reading the horror stories about customers still being charged for services years after cancellation, I thought it prudent to file a complaint. Four of my five restaurants are former Aloha/NCR clients. I ceased using their system at two of my locations on 11/20/22 and 11/25/22, and was informed by *****/NCR that it would take 30 days to cancel billing on the closed accounts. Four months later, and I am still being charged via unauthorized ACH charges to my bank accounts.Aloha/NCR has also been notified of my two other locations switching to another POS provider on 2/14/2023 and 3/12/2023. I'd like the unauthorized charges refunded on the accounts closed in 11/2022, and hope to prevent the same unauthorized pillaging of my bank accounts for the next 4 months on the more recently closed accounts .Another major issue is the email address NCR refers customer complaints to... **************** It's an inactive email address and kicks back everything as undeliverable.

    • Initial Complaint

      Date:01/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the morning of December 12th, 2022, I attempted to withdraw $200 from an *** (#AX34237) at ********* in ******, **********. The *** immediately deducted the funds from my account (I was notified on my phone) but did not dispense the money to me. A ********* cashier witnessed what happened and their colleague told me to call the number on the machine to report the incident. Although the *** did not dispense my money, the machine did give me a receipt that reads "transaction denied" along with the amount that I attempted to withdraw. The *** screen also read contact my financial institution, which I did. I also called NCR (formerly Cardtronics) to report the *** incident and was told the *** caught the error and the transaction should be reversed within 7 business days. On December 27th, I called NCR to inquire about my case number CS141213 and was told to send an email to ************************** with a denial of refund letter from my financial institution. I did. An NCR ************** Lead, ***************************** replied and told me to reach out if I have not received the reversal credit by the 7th day. On January 03, 2023 I asked what constitutes the 7th business day because I still did not get my refund. I received a reply from a ************** Representative, ************************* that my case has been escalated to the disputes team and my case number is now CS012367. On January 4th, I sent an email to the address above and copied the above-named people and I have not received a response about the status of my refund. As of January 5th (10 days after the incident occurred), I still have not received the money deducted from my account and withheld from me. I did not have my money during the holidays, so I would like my $200 returned promptly. Thank you for helping me because my bank is not helping me get my money back and the *** company claimed to have a record of the incident (and was reversing the transaction) but NCR has not returned my money to my account.

      Business Response

      Date: 01/13/2023

      I have forwarded this complaint to the group mentioned in the message and asked for it to be escalated.  Thanks.

    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NCR has held our business and business owner hostage by sending several $0.00 invoices to a collections agency and then being unreachable by all means for any answers from our business AND the collections agency. We have paid them directly and received no response. We have provided proof to the collections agency as well and they will still not release the claim of debt. They have been 100% unresponsive and unreachable for resolution for over two months. Meanwhile the owner's credit is being affected for ZERO DOLLAR INVOICES THAT WERE ALREADY PAID PREVIOUSLY. We've reached out several times via email, phone, and even social media with no response. This report comes as a last ditch effort to resolve this matter.

    • Initial Complaint

      Date:12/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They committed to a POS system which we never received.They have been taking monthly payments of $103.00 out of our account since we signed for the system. We paid $1500 up front for the system which we never received.Signed for it the beginning of November 2021.I have tried calling them but no one answers or calls back.So with the $1339 and $1500 we paid up front and still no system I would like a refund of $2839. I have tried reaching out to them but they will not have any contact. Thank you

      Business Response

      Date: 12/09/2022

      ******************,

      We are attempting to reach you to resolve your complaint.  We apologize for this inconvenience and will refund your fees and/or work quickly to implement your POS and payments services.  Please contact ********************************* at **************.  *****************************************

      Thank you in advance,

      NCR 

    • Initial Complaint

      Date:11/09/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been a customer with NCR for nine years. Last year I was talked into upgrading my equipment with the company. I signed a lease agreement and my contract started in July 2022. Since July, the company has double-billed me with the new account and my old account. For the past five months Ive asked them to cancel the charges for the old account because I was getting charged for the new account. For five months theyve said theyll stop the charges but they havent. Theyre using the old account charges to apply to the new account balance which is 100% illegal. I have email logs of them agreeing that I shouldnt be charged and that they will cancel the old account, but theyre still charging me.

      Business Response

      Date: 11/17/2022

      There is not enough identifying information to identify who this customer is.  ************** who forwarded this complaint notificatin to me is within NCR Payments, and NCR Payments does not have any sort of leasing program.  We need a Merchant ID or at minimum the merchant's "Doing Business As" (DBA) name to try to fine them in the system to review and reply appropriately.  If this is another department within NCR, I can work to identify the responsible party there though.

      Thanks,

      ***********************

      Director, Account Management.

      *******************************

    NCR Corporation is NOT a BBB Accredited Business.

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