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Business Profile

Point of Sale Systems

NCR Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Point of Sale Systems.

Complaints

This profile includes complaints for NCR Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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NCR Corporation has 9 locations, listed below.

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    Customer Complaints Summary

    • 32 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NCR provides email marketing services to small businesses, and those emails contain an invalid unsubscribe links. This is illegal and NCR should be penalized. Ive attached a screenshot of where the unsubscribe link takes me. It is not a page where I can unsubscribe

    • Initial Complaint

      Date:07/21/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My restaurant uses a POS system that NCR supports. We have had a recurring issue with an item printing incorrectly. I do not have a service agreement for support with NCR so everything is paid on an as needed basis. However on Monday May 23, 2022 a rep from NCR called me and asked how everything was working. I had a bad run of problems for a while so I assumed that is what prompted the call? I mentioned this issue and she simply said ok she would note the problem. Much to my surprise she calls back and asks if her "fix" resolved the issue? I looked and said no. As the week progressed she made more attempts until that Friday night she did something that made alterations to my POS that have things messed up bad and printing or not printing! Ultimately these "repairs" created red flags since I am not to receive service without payment of some sort. So an Implementation Analyst called me (*************************) to schedule payment. I explained about her (*****) performing the "service" without my authorization and how she made matters worse. Thru a combination of phone calls and emails ***** saw in my notes that I spoke the truth and that NCR needed to make this right since the errors were created by one of their staff without my authorization. Then he calls me and says that if I am willing to pay ****** service fee it will go a long way in getting the repair made. So on June 16, 2022 I made payment. And as of today, nearly 2.5 months nothing has been corrected and it has been a month since I made payment and ***** did mention that he would expedite as much as possible since this was their mistake and because it has been "broken" for so long. But now when I email ***** I dont even get a response. Last Week July 13, 2022 I emailed and asked for a refund on my service charge since repairs have not been made, not even in a timely manner as I was lead to believe. Repair and fund would be nice at this point!************************* ************ *********************

    NCR Corporation is NOT a BBB Accredited Business.

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