Complaints

This profile includes complaints for Carroll Organization, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Carroll Organization, LLC

  3340 Peachtree Rd NE Ste 2250 Atlanta, GA 30326-1037

• 

  Carroll Organization, LLC

  1818 Wood Hollow Ct SE Marietta, GA 30067-8436

• 

  Carroll Organization, LLC

  6069 S Norcross Tucker Rd Norcross, GA 30093-5510

• 

  Carroll Organization, LLC

  2591 Piedmont Rd NE Atlanta, GA 30324-6263

• 

  Carroll Organization, LLC

  2324 Fuller Way Tucker, GA 30084

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother and I live at arium apartments in ********* ******* managed by Carroll management. They are complete slumlords and everyone is moving out. We have had a hole in our ceiling since April. So 6 months. The fire sprinklers were leaking due to rats chewing holes in the pipes. They didnt take care of it until recently a tenant called health inspector and fire martial. In the last 2 weeks they have tried to fix the sprinkler system which has resulted in 8 more holes in our ceiling bc they just keep patching pipes and finding more and more holes. Everyones apartment gets flooded due to them being cheap and patching pipes in putting more holes and all of our walls causing more black, mold, and water stains all bc management doesnt want to pay for all new pipes. The plumber even said they need to do all new pipes but they wont. We are all breathing in rat f**** as theres tons of it in ceiling w only cardboard covering the holes. They dont take care of landscaping everyone has been weeding and watering their own lawns. Even maintenance says they are slumlords and the stuff they have to deal with is disgusting. We also had a sewage back off twice just in the last month that resulted in f**** being all in our tub and on our floor they knew about it and didnt offer for somebody to come clean it up. We had to clean up raw human f**** ourselves which is a biohazard. We have made several complaints to Carroll and they simple do not care. My mother almost died once from heart problems caused by rat f**** Please help us! We are paying high rent in a nice area to all live in squaller. My mother lost her brand new mattress do to water leakage. Every day we live in fear we are going to wake up at our house will be flooded and ceilings caved in. One old woman her whole ceiling caved in and they didnt do anything to help her!!! Please please help us. Thank you!!!!

  Business Response

  Date: 10/17/2023

  We are very sorry to hear about these issues. This matter has been escalated to our management team who will be looking into this matter further and a plan of action will be communicated to you shortly.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I moved out of my apartment on 12/28/22 I was on a month to month rate since my lease expired in November of 2022. I was charged $7,846 for penalties for breaking my lease and it was immediately sent to a collections agency and reported to the credit bureaus. I fought the charges since I gave a notice and was not on a lease. I received a revised move out statement showing a balance of $2,773.84 but they won't acknowledge to the collection agency that the amount owing was reduced. No one will return my calls or emails at Arium Creekside and they won't help remove the incorrect amount from my credit report. I just want the business to contact *************** Systems and agree to the modified move out statement that they sent me to lower the amount owed to the collections agency.

  Business Response

  Date: 10/17/2023

  We are sorry to hear about this issues you are experiencing. Please note, we were not managing the company effective 9/14/2022 and your move out would have been with a new management company. Unfortunately, we would not have had any involvement with your move out process. Please double check the new management company and ensure you are directing these concerns to their attention.

  Customer Answer

  Date: 10/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/15/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment and I paid an application fee that was not refundable of $85 no problem however on the website it said that if I was approved I would be charged $300 however they charged me as soon as I submitted the application without reviewing my income on the website ***** asked for me to come up with more income due to hidden fees price changes etc... which I didn't have so I was not approved and I was emailed documents that clearly state that I was supposed to get my $300 back because I did not move-in but the $300 fee was not refunded as I was told. It says I was to be refunded in 45 days I went to the leasing office and they told me to just wait I waited until June and filed a dispute with my bank when I was getting nowhere from the horrible people at the leasing office, This location has never refunded me as of yet it has been 6 months since they gave me the documents saying the refund was going to be issued and they denied my dispute submitted to the bank but ******************* states that they did not deny the dispute and the issue is with my bank and my bank says that they submitted documents saying charge is valid and my bank took the provisional credit back from the dispute today which was submitted on 06/13/2023 I have cried my eyes out it is so unfair and to have papers saying I am due the refund and have not gotten it. Please advise I feel helpless and I have the documents that they sent dated 03/08/2023 the says refund will be issued within 45 days and again I waited until June 13 to dispute with my bank.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted a request for maintenance several times to get my air conditioner fixed and there has still been no resolution. First request for maintenance was submitted on 8/17/2023, the second request was submitted on 8/22/2023. I called and left a voicemail for emergency services regarding the same issue of no AC on 9/3/2023 at 2:57pm, the call was never returned so I followed up with a visit to the office at 10am on 9/5/2023 to report in person and try and get an answer to when it would be fixed but was not provided any information at that time, they just told me that they will get it taken care of. I had to buy my own portable ac unit which has to stay in my living room to drain out the window, and now have to sleep in my living room because its too hot in the bedroom. They have entered the unit several times claiming to have "fixed" the problem but it was never actually fixed and still does not work. I paid to have my own HVAC contractor come out for an inspection of the unit and to provide me with information regarding required service to get it back in working order and have provided this information to the leasing office and maintenance supervisor. I was told by the office and maintenance on 9/8/2023 that contractors would be here at 10am on 9/11/2023, yet they never showed up. I have tried following back up with the office to get an estimate of arrival for the contractors but was not given any information. The office staff said they will be providing a daily credit for the time without air but will not give any daily rate or amount of reimbursement. They have not offered any remedy or alternative solutions, and at this point I am just tired and ready to move to a hotel but I don't have the money because I keep paying for rent on an apartment I can barely live in because of the heat. I cannot cook because it makes the temperature exceed 80 degree so I am also spending a lot on eating out.

  Business Response

  Date: 10/17/2023

  We are very sorry to hear about these issue. I have reviewed your file and it appears this has been resolved. Please reach out should you have any additional needs.

• Initial Complaint

  Date:08/24/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my unit at ARIUM Highlands Ranch on April 18th, 2023. On April 24th 2023 I received an email with a move out statement. The statement advised that I would be receiving a check for my security deposit refund in the amount of $408.46 within ***** days. After about 60 days I started emailing with *********************** at their office, who eventually said on July 19th, 2023 the check was cut and should arrive at my new address soon. I still have not received the check. My most recent communication with ***** from today, August 24th, she said, "I have attached your ledger showing that the check was cut on 7/18/23. At this point, we can cancel the current check that is coming to you and have it reissued but that will be another 45 days until you receive the check. This is now in the hands of ***** we do apologize but there is little that we can do in regards to getting this to you quickly."This is unacceptable and it is my understanding that under Colorado state law, legal action can be taken against a landlord if a security deposit is not received after 90 days. I left a voicemail with ************************* at Carroll Management (property management company) resident services as well. I am hoping to have the refund expedited since it has taken so long.In addition to the issue with my refund, this community is renting apartments with known flooding issues. According to a remediation specialist who serviced by apartment the first time it flooded during a thunderstorm in 2021, there are at least 20 first-floor units that are prone to flooding. My apartment flooded twice in the 21 months I lived there. This complex is unethically managed and did nothing to correct the flooding while I lived there, or since it was built in 2001.I've attached the move out statement that I received in April as well as the ledger that ***** mentioned in her email from today. I can submit emails and other communication I've had with ARIUM at Highlands Ranch if needed.Thank you,*********************

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roommate and I moved into ************* January 27 2022 and our lease was up January 27th 2023. The April after we moved in we saw and reported mold to the apartment complex. The mold was never fixed, attempts were made by maintenance but every time they came they left the apartment in worse shape (leaving our stove unplugged in the middle of the kitchen after trying to fix a leak in the wall behind the stove)(leaving drywall dust everywhere ect). So we decided to not renew the lease. The apartment was under new management so when it was getting close to time to give a 60 day notice to vacate I started emailing the manager office. They told me we would get a form when it was time. I called and got the same answer. I kept reaching out and making sure to put in my emails we are NOT renewing our lease in January 23 please tell me how to officially fill out the form. The form was eventually manually sent to us 3 days past the 60 day notice. And it had to be printed and brought back in to the office physically. So when we brought the form in the office said we would be responsible for the additional days past 60 days it took to turn the form in. I sent an email response to get everything in writing saying that was not fair because we didn't get the form. So a manager emailed me back after a few emails saying to disregard, that we wouldn't be charged for any days past 1/27/2023. So after we moved out we got sent a bill for cleaning fees (which was expected) but also the additional three days after the 27th! I have emailed three different people since I moved out and they keep taking months to email back then eventually stop replying all together. And now I have been sent to collections for not paying the bill because we did not live there past 1/27 we turned our keys in that night.

• Initial Complaint

  Date:08/16/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been overcharged for utilities at the apt for over two years. Our daughter is the only tenant on this lease. It is a one bedroom apt 630sq ft.Initially we were guarantors but because they completed the lease incorrectly, they named us as tenants, billing us for three occupants for water, sewer and electricity for over 20 months When we made them aware, they submitted for a credit but came back and said the only way we would get reimbursed was if she signed a new lease renewal for 12 more months Terrible business practice !!!They would never lease a one bedroom to three people so why are the charging utilities as though 3 people are living there. This has added up to over $1,000 dollars.The have billed us as tho 3 tenants are living in the apt.

• Initial Complaint

  Date:08/12/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 25th of July my husband and I applied for an apartment. Specifically apartment ****. They were running a $99 move in special. Their computer system was down and was charging the full amount. I made them give me in writing that they will pay me the money back within ************************************************** the extra $75 application fee for my husband in the written promise to pay. And I was charged $353.95. They said they would be in contact that same day with a decision. Well a week went by and no contact. I called them and they said we were denied but refused to say why. I asked about the money and they said I would get a check in the mail within 5 days. It is now the 12th of August and they refuse to answer the phone or give me my money back. I have the receipt and the paper signed stating they would pay us back

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into *************** APT 25 on 7/21/2023 and immediately moved out the following day due to the ***** infestation. Since then I was told my ***** ***** and ***** that my lease would be forfeited and I would get a refund. None of that has been done. They will not answer my phone calls or email. This is keeping my 2 year old son and i from getting a new place! This is absolutely ridiculous and im very upset about their level of communication and customer service.

  Business Response

  Date: 08/22/2023

  Please be advised that this is a property we do not manage and are unable to assist. Please contact the current management company to assist.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment complex has supplied each resident with a waste bin for valet waste removal service. Initially we were instructed to leave the bins outside by the door and the garbage will be removed from Sunday to Thursday between 5pm and 7pm. All of a sudden today we received an email stating that failure to remove your garbage bin from your door by 9 am the following morning will result in a $200.00 fine. My issue with this is, the garbage service is unreliable as sometimes the pick up is later than they mentioned. Also, the garbage bins are not clean and now we are told that we have to keep them inside of the apartment. You also ****** opt out of using the service as it is mandatory. The best way, I believe we can resolve this is to remove the $200.00 fine and or stop the velet service. This is an additional $30 each month and it is a poor service.

  Business Response

  Date: 08/22/2023

  The rules are in place to ensure cleanliness for all residents living on the property. If there is an issue with the service provider, please contact the front office so that we can work to resolve these issues with the vender.