Complaints

This profile includes complaints for Carroll Organization, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Carroll Organization, LLC

  3340 Peachtree Rd NE Ste 2250 Atlanta, GA 30326-1037

• 

  Carroll Organization, LLC

  1000 Northside Dr NW Atlanta, GA 30318-5472

• 

  Carroll Organization, LLC

  4695 N Church Ln SE Atlanta, GA 30339-1545

• 

  Carroll Organization, LLC

  10 Gentrys Walk Atlanta, GA 30341-1250

• 

  Carroll Organization, LLC

  9700 Medlock Crossing Pkwy Alpharetta, GA 30022-6392

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, I would like to express my disappointment in how my situation was handled. More importantly, I would like to convey the insensitivity in which this organization handled the circumstances where I was placed in a dangerous and life-threatening situation while a resident at the ARIUM. This organization was more concerned with profit than they were about the safety of my and my guest lives. I was left unprotected by your establishment neglecting to ensure the gates (which were included as an amenity) were working to ensure random people couldn't access the compound without authorization or identification. As a retired honorable veteran that served in the ************* ************ for over 25 years and suffering from PTSD, I chose this location because management lead me to believe the ARIUM was family oriented and valued the safety of its residents. Even after having a witness statement, along with multiple police reports (in which management did not review), you still chose not to honor my request to break my lease without a penalty, even though the law does state in such violent life-threatening situations as this one, a lease can be broken. Due diligence was not afforded to me as a rapid decision was made to disregard the request to break my lease without a penalty. This decision not only adds a financial burden, but it also adds additional stress in having to move out of fear for the safety of my life. As previously mentioned to management, I now have the burden of finding refuge elsewhere to ensure my own well-being and welfare. In addition, the addendum to this description document is located in the attachment and label email to Corporate along with another incident.

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident in Arium *******************. My A/C is currently not working at all. I have called the office to let them know. They put a portable A/C unit in my bedroom which it is still hot in the apartment. I let the office know of this issue on 7/20/23 or 7/21/2023 and the A/C is still not fixed at all. I told the office that I work from home, and I also have asthma. Today 7/25/2023 they currently have the piece that they need to fix it, and the A/C is not fixed.

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property Arium ************** Beach had ******** a signature on official documentation in order for them to correct their billing mistake on June 30. On July 3rd I went back to find out if the billing was correct I was told it wasn't and it would get corrected by the end of the day. It did not get corrected. An email was sent on July 3rd stating no adjustment was made and that we tried to make a partial payment but it was denied by their system. Their system then added a $150 late fee. We did not pay the full amount because we were told by their employees it was still wrong and not to pay.

  Business Response

  Date: 07/21/2023

  The mentioned property actually is not one that we manage. Arium properties are managed by a company with a similar name to ours, Carroll Organization - ****************************************************************************.

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, July 14, 2023, I located another mouse, the fourth mice in exactly a week, under my kitchen sink. Late Friday evening I was able to place a mouse trap under the kitchen sink. On Saturday morning, July 15, 2023 the mouse had been caught. I am noticing that the mouse traps I am personally buying are doing a better job at catching the mice as compared to the traps maintenance continues to place within our home. On Monday, July 17, 2023, and on the evening of Wednesday, July 19,2023 I caught yet another mouse, on each date. Although I have been able to set mouse traps this is now the sixth mouse that has been seen and caught within my unit since July 6, 2023. Last week I reached out to management to inform them about the mice infestation within my apartment unit and to get clarification about how to terminate the renewal lease. Although we were granted to move out by August 15, 2023, we were informed that management would be sending someone from pest control to help alleviate the situation until we move out, but no one has come thus far. On Friday, July 14, 2023, I submitted a maintenance request. In addition, Saturday, July 15, 2023, I personally spoke to maintenance in person outside of an apartment building about having someone to possibly come and help us locate where the mice are entering and address the issue until pest control was contacted, but I was dismissed and no one has come. This mice infection situation has become a HUGE hassle and is COMPLETELY unacceptable to deal with. Although we have less than 30 days left in our lease we still should not be forced to live with and catch several mice within our unit. It is truly disgusting living in an unfit home and feeling very unheard by management and maintenance.

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ************** at Reserve Apartments in 4/13/2023. I have asked many times for the items listed on the punch list to be fixed. The doors are coming *************'s, mouse issues, the ** has been out for days now, the oven top only has one working burner and many other items that they will not remedy. When I first moved in, I locked in my rate of $1250 and then they said someone in the office made a mistake and listed the unit cost wrong. So, I had to move to a different unit paying $1600 which was not the original discussion. I have proof of all of this and cannot get in touch with anyone to get the results I need. Ive emailed the property manager numerous times and keep getting told the work orders have been put in. The office staff is unprofessional and the corporate office has not returned any of my messages in weeks .

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been In my apartment 6 weeks now and have noticed mold that was covered up by spray paint two-three weeks into moving into my apartment. After getting the run around I was finally able to speak with the property manager about the issues. They did have a mold specialist come out to view and access the area however I have not felt safe or comfortable living there and had to stay elsewhere in the meantime. Fast forward to week 6 and the ceiling where they treated the mold over my shower caved in. Now there's a massive hole over my tub. I can't use my bathroom because I'm afraid I'd inhale something poisonous or if any other parts of the ceiling decides to fall apart. I haven't been able to get in contact with anyone else since this happened and I even sent corporate and the property manager pictures and emails regarding this matter. I just want to move to another unit at this point because I don't want to have to deal with this issues going forward on top of my health issues.

• Initial Complaint

  Date:06/30/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From the moment I moved into this apartment there has been isssues, one this apartment should be sued for false advertising at that. I moved in this apartment June of 2020 and lived here ever since. The last three years the pool has not been open, the hot tub has not been open, they advertise gated community but the gate has only been closed a small amount of time and has been open consistently the last two years Ive lived here. Ive had electrical issue with the outlets since we moved in and now our outlets in the kitchen has given up on us and our fridge has been off for over two days now and Ive just been told that it is not a priority on the maintenance list. It took them almost 6 months to fix a leaking faucet in our kitchen to the point the wood has rotten and warped under the sink and that has yet to be fixed we put in multiple maintenance request and they even marked it had completed but was never fix. The wood got so bad that we had a rodent under there and all they did was bring paper mice traps and sat it under the sink, its to the point I do not go under my sink. The office does not care about our concerns, one lady always says she has no idea how anything works. One lady is extremely rude and the propert manager ignores you and tries to make himself busy on the phone without trying to make eye contact with you so he doesnt have to speak to you, they say everything is by priority and we just keep waiting to the point nothing is done. I am now in a situation where ** about to lose all of my food and nothing is going to be done. The list of problems with this place goes on but these are the main issues I have, you can check their reviews to know that this place is not right.

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I would like to file a complaint againest **************** apartment, located at *********************************************************************, telephone: ************, website: ***********************.I visited this apartment on June 27th 2023 and applied for a rental unit through their website, during application, I signed an agreement which indicates that a ************* needs to have a monthly income that is at least 3 times the rent, so for the $1415 per month unit I applied, I was expected to make $50,940 yearly at least.However I was rejected for "income higher than 80% AMI", which they informed me through email after reviewing my application, and 80% AMI in ************** is $52,750 based on HouseCharlotte Program.So if I want to qualify for the unit, I need to make exactly between $51k and $52k, and if I apply for a unit that is slightly more expensive than the $1415 one, for example a $1530 unit, I will never qualify for that unit because I will have to have an income between $55,080 (minimum) and $52,750 (maximum).I believe they are abusing the low income program subsidy provided by ************* ********** of ******* and Urban Development.I would like to make a request to receive full refund for my application along with a hard inquiry removal from my credit profile.Best,Jiawei ****

• Initial Complaint

  Date:06/28/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in Arium ****** in ***********, **. I have been in this property since 2010.I informed the Management on July 12, 2023 that I am not renewing my lease and moving out on July 27th (the day my lese expire). I never receive any acknowledgement on my notice of vacating from the Management.On July 26th, I stopped by the ***************** to check on the work Order I submitted 5 times (They never took care of it), and I checked on my notice of vacating. They said that they did not receive any vacating notice from **** decided to purchase a house and my contract was signed on July 11th and I informed the property management on July 12th. The Management never offered me a lease renewal offer, after July 27th. Now they are saying I am ************************************************************************* to pay $760. Why should I pay for 15 days, when my expires and I moving out on July 27th.I am requesting to waiver this charge of $760.50, which says falling 15 days of 60 notice. Why cant we leave the property when the lease agreement expires.

• Initial Complaint

  Date:06/19/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property of ******************** is under a new management, The *************************. ************************************************* On June 2, I received an email confirming my rent payment for $1,305.76. I made a print out of that receipt. Nevertheless, I have been getting emails saying that rent was not paid for this unit. The credit card was charged. I have been trying to call the management, but they never answer the phones. They have recently sent me threatening emails saying that action will be taken unless a payment is made. We made a payment according to the direction of the staff on the property, and have the receipt. I am furthermore disputing the amount I am being made to pay, because they modified the rental contract which was originally only supposed to be $1,150.00 . This is the second complaint that I am filing about this issue.