We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Trade Exchange

Thinkorswing Markets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trade Exchange.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested to make a withdrawal fund from my trading account (Thinkor Swing Markets) to a US bank account (******************************) and received an email stating "account # is processing and 15% incomplete due to escrow network charges. Your are charged 10% of your total withdrawal for this transaction. Ensure to clear this charge hence your withdrawal will remain pending on the escrow network. Deposit to your trade account to ensure this is done correctly to clear the charge fee".I have no problem paying a withdrawal fee if it was transparent prior to making the transaction (withdrawal funds) on the trading platform. It was not shown upfront. There was no notification or invoice template with charge mentioned showing balance amount due before submitting the withdrawal funds request. When I explained the situation to the ********************************* they refused to fix the injustice done due to lack of transparency on their part by returning the money to the rightful account or proceeding with the transfer to bank account. They requested that I be penalized for the lack of transparency and insisted that the funds can not be returned. Add insult to injury, they refused to proceed with transferring funds to my US bank account. Just to be clear, how am I supposed to know that there is a 10% withdrawal fee when it was never mentioned in any form before submitting button for withdrawal funds. On what basis am I being charged to withdraw funds for hard earned money trading when I paid a deposit to make the trades. Is this customary practice in US business to charge a withdrawal fees equaling 10% of withdrawal amount. If so, why was business entity (Thinkor Swing Markets) disclosing this information.

Thinkorswing Markets is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.