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Business Profile

Urologist

Buckhead Urogynocology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited the provider in ************** after the birth of my daughter and had a horrible experience. Not only did the provider I saw shame me for my age ("you're the youngest I've seen in a while! only 30? what could you be here for?"), but she provided an incorrect diagnosis.But the reason I'm writing is because I left a review on ****** sharing my experience, and the provider replied with specific health information which is in violation of HIPAA.I called and asked that the response be taken down, and they said they would only remove their reply if I removed my initial review. My review was fair and honest; they are entitled to a reply, but they are NOT entitled to include my specific health and case notes on their response. That is gross misconduct as a healthcare provider.

    Business Response

    Date: 11/18/2024

    We responded to the patient's review to clarify that she was mistaken in her accounting of our assessment and recommendations. We didn't discuss or provide case notes.  We didn't disclose any HIPAA protected information.  We were grossly mischaracterized by this patient and only tried to point that out.  We did revise our response as she requested, and she continued to berate us online.  She unfortunately misunderstood our recommendations for her and continues to misunderstand us now.

Buckhead Urogynocology is NOT a BBB Accredited Business.

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