Complaints

This profile includes complaints for Southern Industries Home Improvements Atlanta's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Southern Industries Home Improvements Atlanta

  Augusta, GA 30907

  
• 

  Southern Industries Home Improvements Atlanta

  1701 Ashborough Rd SE Marietta, GA 30067-8925

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did a shower improvement project with Southern Industries in November of 2024. We paid over $10K for this project. Over the past few weeks, we have noticed mold growing around the shower, underneath the shower, and in several other areas in the bathroom near and around the shower that was installed by Southern Industries. I have reached out to them several times over the past three weeks and they sent someone out to take a look at the issue and the Southern Industries rep indicated that there was indeed an issue with how the shower was installed and that someone would be contacting me soon to get this shower ripped out and reinstalled correctly. Mold continues to grow, and this needs to be remediated as well, as it is causing breathing issues in the home. No person ever answers the phone, and leaving messages does not result in a return phone call. As the shower is covered by warranty, I feel it is a legitimate request to ask them to stand by their warranty, remediate the mold caused by this faulty shower install, and provide me with a new shower...installed correctly and of high quality.

  

  Business Response

  Date: 05/29/2025

  Dear Better Business Bureau,

  We apologize for the trouble.  We have been in touch with ***. ******** and have met in person with her.  We have a plan in place to resolve all concerns.

  Sincerely,

  Southern Industries 

  706-736-5555 extension 1002

  Customer Answer

  Date: 06/02/2025

  Complaint: ********
  
  
  
  I am rejecting this response because: Although the company has finally reached back out to me and stated how they plan to resolve the issue, I am still in limbo to sit and wait and no understanding on their plan to remediate the mold. Mold exposure is a serious issue and the company does not have a sense of urgency in the matter. My mother and I both have weakened immune systems due to ********** ******** and my mother is elderly and has a ******* **** ********* as a result of her ********** issue. We both have been experiencing symptoms of mold exposure and I have expressed my concern to the company regarding this throughout my several phone messages and conversations that I finally was able to have with their representatives. It has been about three weeks now since I have brought the matter to their attention. After the first tech came to inspect the quality of work of the shower and it was deemed it was improperly completed and led to the water damage and mold development. I waited a full week of no response from the company. The following week, I finally was able to speak with a representative only to be told someone else had to come to the home to inspect the mold damage. That individual came to the home and told me that it would possibly be another 2-3 weeks before they could have someone to come out to remove the shower, remediate the mold and then reinstall the shower. I am still not clear on why it should take that long to simply have someone to come out to remove the shower and remediate the mold immediately. But instead, I am told that they are waiting to reach out to the person responsible for ordering the necessary parts to reinstall the shower. That person would not be back in the office until, today (June 2, 2025), Monday. My main concern at the moment is not the shower, but the complete remediated of the mold and then we can figure out about the shower. Due to the seriousness of the mold and the issues it has caused and could possibly worsen, I would like for the shower to be removed as soon as possible (not waiting for parts for a new shower) so that the mold can be remediated quickly before it has a chance to spread and create more damage to the home as well my health and my mother's health. Prolonging the time to resolve the mold has been an unfortunate inconvenience as I have been displaced from where I sleep since it is in such close proximity to the bathroom where the mold is. Definitely can't use the bathroom at all and have had to purchase a dehumidifier and air purifier in the meantime to attempt to reduce the impact. I am forced to sleep on an air mattress in the living room until I can get this issue resolved. This has been an awful experience and at this point I just want the shower removed, the mold remediated as soon as possible and to be financially compensated for the inconvenience.

  
  
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 06/10/2025

  Dear Better Business Bureau,

  We have been working closely with ***. ********  the shower has been torn out and the shower will be reinstalled this week. The manager has been working with ***. ******** to address all her concerns.  We have been working to rebuild ***. ********/s trust and extend our apologies.

  Sincerely,

  Taylor Construction

  706-736-5555 extension 1002

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of this year we had Taylor Construction (Phone number ###-###-####) install a bath to shower conversion. We paid a total of $13,308. Over the past few weeks we have noticed that the caulking used on the project is turning yellow. The shower is a bright white so this is quite an obvious flaw. I reached out to them three times over the past three weeks and have yet to receive a phone call back to schedule for someone to come out and take a look at the shower. No person ever answers the phone and leaving messages does not result in a return phone call. As the shower is covered by warranty I feel it is a legitimate request to ask them to re-caulk the shower with a product that will not turn color.
  Any help would be greatly appreciated.

  

  Business Response

  Date: 11/06/2024

  Dear Better Business Bureau,

   

  We have resolved all Mrs. *******'s concerns. She is happy with the corrected project.

   

  Sincerely,

  Taylor Construction

  ************ ********* ****

  Customer Answer

  Date: 11/07/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought new windows from the company. My house was extremely damaged I eternally and externally by the installers with crowbar and force. The new windows are also damaged. I have contacted the company and been ignored.

  

  Business Response

  Date: 09/16/2024

  Dear Better Business Bureau,

  The Certificate of Completion that was signed by the ********** at the job In August when the job was completed it is attached expressing their satisfaction with the job.  At the completion the window installer lead did explain that wood will need to be painted. Mr. ********* acknowledged he understood.

  About 2 weeks ago we did receive a call asking about their trim work around the outside of the windows our office explained that we will be in touch.  When we reached out the phone number that we had for the *********'s was disconnected

  We have reached out to the phone number now listed here and have left a voice mail.  We apologize for any confusion and look forward to speaking with the ********** to resolve any issues.

  Sincerely,

  Taylor Construction

  ###-###-####

   

  Customer Answer

  Date: 09/30/2024

  I have a question about accepting the businesses response here. This is what they said to me initially after I filled the complaint and they called. After speaking with them, they came out and looked and the installation. There was not only damage to the windows but also they did not install the gutters properly as we discovered. As soon as they saw the work, they immediately said it was a poor job and I did not have to do any convincing otherwise. They have arranged for someone to come out and fix the issues this month. So we have came to a resolution outside of this complaint however, their original response here is not an acceptable resolution. I want to acknowledge their effort to fix this, but I'm afraid if I accept their initial response here in BBB it could go against me and I do not agree with their initial response. They did change the way they thought about the situation after we talked and they viewed the job. So, what should I do?

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company did a tub/ shower remodel and allowed debris to go into my bathroom/ bathtub pipes, due to failure to cover the drain. They had me to call a plumber and he has come out 2 times thus far to blow the drain out. The plumber has ti come again due to slow draining and backup. The plumber is stating that he needs to get inside the walls to access the Ptrap and fully address the entire problem. Also they cut into a main electrical wire without advising me. Then taped it up and stated it should be fine, yet I have lights flickering in my home. Southern Industries will not return my calls or text now that they have collected the final payment and it putting this on the plumber's 6 month warranty. The receipt from the plumber states the blow out is guaranteed for 6 months. The problem is bigger than a blowout.

  

  Business Response

  Date: 09/24/2024

  Dear Better Business, 

  We have been in touch with Mrs. ******** and are working diligently towards a resolution.

  Sincerely,

  Taylor Construction

  ###-###-####

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into this contract March 2024. Shower stall was installed on 3 May 2024. At that time, while the workers where still here..I called 2 say the shower doors were the wrong doors..I requested The Rain Shower doors..We have nor gotten those..Once u get inside the shower u can't get out without opening the door with ur FINGER NAIL..the other side is up against the vanity..in the bathroom the company says they cannot repair this or replace 1 handle..wrong doors anyway. The windows were installed.

  

  Business Response

  Date: 08/02/2024

  Dear Better Business Bureau,

  Our office has been in contact with ***. ******** to work towards a solution to her shower door opening and closing. ***. ******** had expressed her need to open the shower door with a handle. Our team offered ***. ******** a handle that can be installed/adhesively on both sides of the shower door. We were awaiting for her response to see if we can move forward with this solution.

  The shower door that was installed is what was listed and signed off on as per the contract. The signed certificate of completion is attached as well from the day of the shower installation stating the project was completed and representing satisfaction on ***. ********'s behalf.

  The home office called today and left ***. ******** a voice mail. We want to help ***. ******** remain a happy customer!

   Sincerely,

  Taylor Construction-Bath Division

  706-736-5555 extension 1002

  Customer Answer

  Date: 08/10/2024

  I will not select nor reject BUT wait 2 see if Taylor is honest in their efforts.. Fran did call 2day at approximately 6pm.. I am in ******** **** and was unable 2 get the phone..no answer at extention 1002..left message..

  ******* ********..325am

  

  Business Response

  Date: 09/16/2024

  Dear Better Business Bureau,

  We have been in touch with ***. ********. We have installed the shower door handles, and have ordered her another part for her shower door.  I called her today to check in.

  We appreciate ***. ******** and looking forward to having her as a happy customer.

  Sincerely,

  Taylor Bath Division

  706-736-5555 extension 1002

   

   

  Customer Answer

  Date: 09/20/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  There is still a grommet that has 2 b replaced on these same doors..this part is on order
  

  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE ARE NOT GETTING UP DATES ON WHEN THEY WILL INSTALL BATHEROOM SHOWER
  WE HAVE A SIGNED CONTRACT WITH THEM FOR **,***.00
  WE NEED TO EITHER HAVE THE SHOWER INSTALLED OR
  HAVE THIS CONTRACT CANCELLED
  
  WE HAVE BEEN CALLING THEM SINCE JAN.2024 AND THEY ARE NOT RETURNING OUR CALLS
  ON 2/21/24 SPOKE TO A LADY BY THE NAME OF MINIQUE, WHEN I ASKED TO SPEAK TO THE SALES MANAGER, SHE HUNG UP ON ME

  

  Business Response

  Date: 02/22/2024

  Dear Better Business Bureau,

  ***. ***** and I have spoken this morning.  Taylor Construction apologies for the delay.  Emails had been sent to ***. ***** explaining all products were not in. All products have now been received except her large shower door.  We are hoping it will be in within a couple of weeks.  It was determined that the answering service was involved in the phone call yesterday which we are investigating on our end. We appreciate ***. *****'s patience and will be in touch in exactly 2 weeks. ***. ***** also has our direct phone number to call with any questions.

  Sincerely,

   Taylor Construction

• Initial Complaint

  Date:07/11/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had three different people put advertising soliciting information on my front storm door within one hour *****2023 from Taylor Construction Company. We have a sign at the entrance of our neighborhood stating No Soliciting. This was ignored. If these people want business here they should either call or mail target customers.

  

  Business Response

  Date: 07/31/2023

  Dear Mr. ********,

  We do apologize that you received a flyer from our company on your door.  Our company does have marketing teams that go out to offer home improvements to neighbors of our customers. I am unsure why there would be multiple flyers, they simply hang one on the door if no one answers the door.  I imagine that occasionally the pamphlets may stick together, if this happened this was no intentional.  If we may help you in the future with any home improvements please let us know!

   

  Sincerely,

  Southern Industries Home Improvements 

  ************ ********* ****

  Customer Answer

  Date: 08/08/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  * ********

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ***************. And live on a fixed income. And on ******* I ordered a walk-in tub from sales rep *********** ******** of ******************* (contractor) for $*********. On ******** the tub was installed by Taylor construction (sub contractor) . My brother-in-law replaced the subfloor to the old tub. Because I was told they would do everything needed under the tub to be done to support the new tub. The cut the old tub out with a saws all. Cutting into the floor. Spending approximately 10 hours they finished and demonstrated the use of the new tub. Pulling the larger panel from the tube showing how to use a tool for removal. After about three weeks, my brother-in-law finishing the bathroom remodeling had to remove both panels to lay my new flooring. And discovered that the contractor cut my floor joist and subfloor leaving a large hole under the tub and into my crawlspace. A hole approximately 12 inches by 9 inches and never repaired the joist. I called the numbers on the paperwork I had on Monday the **********************************. I was told she would have someone call. Call never came. Again I called **************** spoke to **** telling me she would have someone call, No call came. Called and got answering service on Friday ******* leaving a message for someone to please call. Texted the sales rep *********** ******** and sent pictures on **************** and telling him a seal was coming out of an air jet, he said that it was unacceptable and would have a service crew call and make an appointment, the call never came. Again text *********** ******** on ****************************************** and there was no response whatsoever, I still to this date have not received any response call, text, letter or email. Please help me, I'm almost 64 ******** and have no money left to pay someone repair my floor or fight in court. I just need them to keep animals and cold out of my home.
  

  

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 8, 2022/11/01) */
  Dear Better Business,
  Taylor bath division has been in touch with Mr. and Mrs. *****. Taylor bath has been to their home and made repairs. Some repairs are on hold until the ****'s have us back out. Mr. and Mrs. ***** have indicated they are happy for now. Taylor bath does plan on going back when the ****'s notify us of a good time.
  Sincerely,
  Taylor Bath Division
  **************************

• Initial Complaint

  Date:09/23/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON ********* A SALES REP CAME OUT TO MY HOME TO GIVE A QUOTE ON GETTING SOME GUTTER GUARDS, I ACCEPTED THE QUOTE AND WAS TOLD SOMEONE WOULD CONTACT ME ON MONDAY ********** WHICH THEY DID NOT, I THEN PLACED 13 CALLS OVER THE NEXT 13 DAYS WHICH WIL NO RESPONSE OR RETURN CALL FROM ANYONE. FINALLY SOMEONE CALLED BE AND SAID THEY FOUND M PAPER WORK AND WAS GIVEN A SCEHDULED DATE FOR *********** TECHNICAN ARRIVED AND INSTALLED THE GUTTER GUARDS. SINCE THEN I HAVE BEEN TRYING TO CONTACT THIS COMPANY YET AGAIN TO LET THEM KNOW WHEN IT RAINS THAT THE WATER IS BACKING UP/SPLASHING ON THE BAC OF THE GUTTERS IN CERTAIN AREAS, MOST LIEKLY MEANING AN ADJUSTMENT IS NEEDED. I HAVE PLACED CALLS ON ****** ****** ****** ***** WHERE A REP ANSWERS AND I KEEP LEAVING MESSAGES YET AGAIN WITH NO RETURN CALL REGARDING MY POST WORK ISSUES. DARLENE AT EXTENSION **** ALSO TOLD ME I COULD REACH HER AT ANYTIME BUT IS ALWAYS TOLD MY REPS WHO ANSWERS THE PHONE THAT SHE IS NOT AVAILABLE, WAS TOLD BY A REP SHE WOULD LEAVE A MESSAGE FOR BOTH SERVICE MANAGER AND DARLENE WHO IS IN THE FINANCE DEPT TO RETURN MY CALL BUY YET AGAIN NOTHING.
  
  THIS COMPANY CAME OUT AND MADE ALL OTHER COMPANIES LOOK BAD, MY SALES REPTOLD ME THAT WITH OTHER COMPANIES ONCE THE WORK WAS COMPLETED IF I NEED TO REACH SUCH COMPANY FOR REPAIR IT WOULD BE HARD AND THAT SOUTHERN INDUESTRIES STAND BY THEIR CORE VALUES, HOWEVER THAT'S NOT THE CASE SINCE I HAVE HAD A VERY VERY BAD PRE INSTALLATION AND POST INSTALLATION ISSUES WITH THIS COMPANY.
  
  I JUST NEED MY GUTTER GUARDS FIXED

  

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/09/26) */
  *****************************
  
  Hello Mr. *********,
  
  It was my pleasure speaking with you today! I appreciate your time and patience in speaking with me. As we discussed I connected with Darlene and the service team in *******. A case will be created, and a date set up with you next week to address the water coming in behind your gutters on part of the job that we completed for you there at your home at ************************
  
  Again, thank you for speaking to me and please know you can contact Darlene or I at the phone numbers below or email.
  
  Sincerely,
  
  ***********************************************************************************************************************************************************************************************************

• Initial Complaint

  Date:09/16/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Can't get anyone to return my calls for someone to come out and look at the workmanship of my walk-in shower. In less than a month after insulation, lifting occurred on the wall side of the shower and the line is spreading. I have made numerous calls to the company with no successful return calls. I love my shower, I'm simply looking for someone to come and fix the problem. I have attached a picture.

  

  Business Response

  Date: 10/06/2022

  Business Response /* (1000, 8, 2022/09/30) */
  Dear Mrs. *******,
  
  We do apologize you have been un able to reach to us. I called this evening to make sure you had spoken to Justice from the bath division on September ****. According to our system you have an appointment for October *** to assess your concerns. If you will please let me know if I can on any assistance in the mean time.
  
  Sincerely,
  Taylor Bath Division
  Home office
  *********************
  
  
  Consumer Response /* (2000, 10, 2022/10/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)