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Business Profile

Gun Equipment

Taurus USA

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Taurus USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Taurus USA has 2 locations, listed below.

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    Customer Complaints Summary

    • 168 total complaints in the last 3 years.
    • 122 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company charged and received remittance on an order placed on May 27 2025. Company has been contacted two weeks ago indicating they are short on stock. However, the item is in stock and I have checked numerous times. I believe they are refusing to ship because it was a promotion they refuse to honor “free ship”. I’m a loyal customer and this is not ok. I do not want a refund I want the items I ordered for the price I paid. I have contacted the company and they will not resolve. It’s not a surprise they are not a BBB member. That checks with the service they provide.

      Business Response

      Date: 07/03/2025

      BBB, thank you for the opportunity to address *****’s
      concerns. ***** we sincerely apologize for the delay. Your order has shipped
      via **** tracking **********************. It was delivered 6.30.25.

      Customer Answer

      Date: 07/07/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,

      ***** *******

    • Initial Complaint

      Date:06/18/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a holster on 02/11/2025. We received the first week of March 2 - .** *** cylinders.
      We have called and left massages on all 4 voice mails, sent emails, nothing back. We would just
      like a response back and get our order. I'm sure the person that ordered the cylinders would like
      their order also. Order # for the cylinders is # ******
      I have attach my order and also the other order information

      Business Response

      Date: 06/26/2025

      BBB, thank you for the opportunity to address ******'s concerns. ****** we sincerely apologize for the inconvenience and delay. When we transitioned to a new system back in January, we ran into some unforeseen issues that caused a mix up in orders. The holster that you previously ordered is no available. We have issued a full refund back to the card used to process the transaction. You have been sent an email for confirmation. 

      Customer Answer

      Date: 06/27/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,

      ****** ****

    • Initial Complaint

      Date:06/10/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 2nd I bout a 32 round magazine from taurus for a total of 44.49 and I received an invoice with no tracking number so I tried emailing taurus about it and they never responded and heaven forbid you call them, I have no other options on getting what I payed for. No option on the website for refunds, I just want waht I payed for, looking at the reviews they have a habbit of not delivering bought merchandise and I'm scared I got scammed like I said no tracking number or communication

      Business Response

      Date: 06/16/2025

      BBB, thank you for the opportunity to address ****'s concerns. ****, your order was shipped on 6.3.25 via **** tracking **********************. It was delivered 6.10.25.  

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November 2024 I reached out to Taurus to see if they could repair a pistol. They said they could, created an order, (******) and to send them the pistol. I did so. They emailed back when they received it, and told me that the part the pistol needed was no longer available, so they said they would credit towards a replacement. I selected the pistol I would like as a replacement, provided my credit card number for the cost, and then stopped getting any updates via email about 7 months ago. Order # ******.

      Dozens of times I have tried to reach taurus USA via their customer service numbers online. Nobody answers. If you 'request a callback' the system will prompt that it isnt available, or if it is, you will not get a callback. As of right now I am in queue in their customer service system for over 3 hours. I have responded to their emails requesting an update with no response. I have tried to reach them on Facebook with no response. Dozens of times I have tried to call.

      All I want is my pistol back, or a replacement pistol that I was promised.

      Business Response

      Date: 06/09/2025

      BBB, thank you for the opportunity to address ******'s concerns. ******, we do sincerely apologize for the delay. The replacement firearm that you chose is currently on backorder. We will reach out to you by the end of the day 6.10.25 to discuss some additional options. 

      Customer Answer

      Date: 06/10/2025

      Complaint: ********



      I am rejecting this response because: Why wasnt I told this months ago? Why cant anyone be reached via customer service numbers, callback options, or via email? If your customer service line disconnects a call after 4 hours of waiting on hold, is it actually even functional? This wasnt a rare occurrance. It has happened multiple times over the last 6 months. Not once has anyone ever answered the customer service line in the past 6 months..no matter the wait. 

      I did receive a call from Taurus yesterday, and an explanation, and did receive an email as well. Hopefully something happens. 


      Sincerely,

      ****** *******

      Business Response

      Date: 06/16/2025

      Your firearm was shipped via ***** tracking ************ and was delivered 6.13.25.

      Customer Answer

      Date: 06/24/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Taurus reached out to me via email and a phone call, and actually shipped a replacement firearm to me. 

      This is the 1st time I have ever reached out to the BBB for help, and certainly believe it was instrumental in getting me the help I needed.

      I appreciate the help!


      Sincerely,

      ****** *******

    • Initial Complaint

      Date:06/02/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      taurus accepted payment via electronic bank transfer of funds for this order, and steadfastly refuses to ship this order. it has now become wire fraud because if it.

      Business Response

      Date: 06/09/2025

      BBB, thank you for the opportunity to address ******'s concerns. ****** we sincerely apologize for the delay. Your order was shipped via ***** tracking ************ and delivered on 6.6.

    • Initial Complaint

      Date:06/02/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** **** **** I purchased a firearm from ************, a large factor in this purchase was the promise of a rebate in the form of a revolver from Taurus promotions. Taurus made me upload several documents and resend them and generate invoices and several extra steps not listed in the terms and agreements before accepting my reimbursement request. They however have now completely stopped correspondence with me and have never shipped me my item. They just marked it as fulfilled. I did let them know I would reach out to the BBB if I was not given a time frame or estimate response. There was simply no response at all and that was over a week ago. Listed below are the claim ID and the original order number.

      Customer Answer

      Date: 06/02/2025

      Update: I received the item today. They never responded to the email but our transaction is completed. 

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased *** revolver on 12-23-24 from ******'s ****** in *********, **. Once home I discovered it had a defect and might be unsafe, I was advised to return it to ******'s and it would be sent to Taurus for repair; Taurus received it on 1-8-25. It is now 5-21-25 and I have contacted Taurus customer service several times in the months since Taurus received it but no eta or any kind of explanation were provided. Over a month ago I was told it was awaiting shipment and I would receive an email when it went out but have received nothing. Last week I called again and was told it was shipped to the wrong store and was being returned to be reshipped but still no word. It has now been 4 1/2 months, and Taurus has not made this right or even made any attempt to contact me and explain what is going on.

      Business Response

      Date: 05/29/2025

      BBB, thank you for the opportunity to address ******s
      concerns. ******, we sincerely apologize for the inconvenience. We have
      provided a return label to ******s to receive the firearm back in house,
      however, there is no movement on the shipment. This means the label has not
      been used. We will reach out to you ******s to request an update. We will also
      provide an update to you by the end of business days 5.30.25.

      Customer Answer

      Date: 06/12/2025

      Complaint: ********



      I am rejecting this response because: The revolver was shipped to the correct store finally and I picked it up today. It is worse than when I returned it to them 5 months ago. The gap between the barrel and cylinder is huge (.02”, and the end shake is .017”). They said they test fired it and that is apparent because they didn’t bother to clean it. 



      Sincerely,

      ****** *******

      Business Response

      Date: 06/23/2025

      **. *******, you have accepted a replacement firearm, and we will reimburse all previous and new transfer fees. Your replacement is preparing to ship. 

      Customer Answer

      Date: 06/30/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Dawn at Taurus got involved and made sure this was resolved as quickly as possible. 




      Sincerely,

      ****** *******

    • Initial Complaint

      Date:05/13/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 31st 2025
      Amount paid $80.75

      Hey so I placed an order and never ever received the items nor a tracking number or anything it’s been a while now and still nothing and there’s no possible way did I just give a company $80.75 for free

      Business Response

      Date: 05/15/2025

      BBB, thank you for the opportunity to address *********'s concerns. *********, we do sincerely apologize for the inconvenience. We have fully refunded your order due to no inventory. Please see attached. An email confirmation of the refund was also sent to the email address we have on file. 

      Customer Answer

      Date: 06/04/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,

      ********* *****

    • Initial Complaint

      Date:05/12/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a lakeline threaded barrel on may 1st 2025 and i’ve yet to receive any tracking number or anything and it is may 8th 2025, i’ve reached out to customer support but there is a lack of consistency here i see. I just want an update on my order of when it will arrive or a tracking number or something

      Business Response

      Date: 05/15/2025

      BBB, thank you for the opportunity to respond to ******'s concerns. ******, it takes about 7 to 10 business days to receive and order. Your order was shipped via **** tracking ********************** on May 2nd. a day after you placed the order. The order was delivered on 5.13.25

    • Initial Complaint

      Date:05/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Customer service hold times consistently 3 hours or more. That isn't a result of a new ERP system, as this company has recently mentioned in a response to BBB -- that is a result of understaffing. Automated option to receive a call back is hit or miss (sometimes I got a call back, sometimes I didn't). No acknowledgement or response when using their website to contact customer service (lower-right on page ********************************************). Repair status not updated for over a week after receiving product for warranty repair (***********************************************). Serial of new product not recognized (*******************************).

      Business Response

      Date: 05/15/2025

      BBB, thank for the opportunity to address ****'s concerns. ****, we sincerely apologize for the inconvenience. We are currently backlogged with repairs, calls, and emails, we see that you were able to speak with an agent on 5.14.25. We have requested that your repair be expedited.  

    Taurus USA is NOT a BBB Accredited Business.

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