Business Profile
Gun Equipment
Taurus USAThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Taurus USA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.09/5 stars
Average of 97 Customer Reviews
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Review fromAnisha B
Date: 03/06/2025
1 starAnisha B
Date: 03/06/2025
I’ve been calling for the last two weeks every dayyy and have been waiting 4+ hours on the phone in hopes of reaching someone regarding firearm that’s been sent in for repair. No one answers the phone or calls back! No communication whatsoever. Support online also has no luck. Worst company i’ve EVER dealt with.Taurus USA
Date: 03/20/2025
First, we would like to extend a sincere apology for the inconvenience caused to you and the delay in our response and repair and shipping times. We recently transitioned to a new ERP system and have experienced some unforeseen issues. Your firearm has been received and has been logged into our system and is currently in line to repaired. We are currently backlogged, so the repair timeframe has been extended past the original 4 weeks. We do not provide refunds on firearms because they are not and cannot be purchased directly from us. We provide warranty repair or replacement services depending on the outcome of the evaluation for the firearm.Review fromDavd L
Date: 03/06/2025
1 starDavd L
Date: 03/06/2025
I would like to identify a company not to do business with. I noticed that Taurus USA is not BBB Accredited business and I can see why. I purchased a handgun from this company last week at a local dealership. Immediately, I had issues with the firearm not feeding the ammunition properly. I contacted them, or should I say, I attempted to contact them on several occasions only to be put on hold. I did get a callback a day later and was told they would be sending me shipping instructions so as to adhere to their warranty policy. NOTHING. No call, no email, crickets. This is a huge lesson learned. Don’t count on Taurus USA to uphold their warranty policy. There is validity to the statement, “You get what you paid for”. Please make this available for anyone considering buying a product from Taurus USA. I can summarize their customer service and product with one word. JUNKTaurus USA
Date: 03/20/2025
BBB, thank you for the opportunity to address *****'s concerns. *****, first we would like to sincerely apologize for the inconvenience caused to you and the delay in our response. We are currently experiencing high volume across multiple areas due to our transition to a new ERP system. We are currently backlogged. You have been provided with shipping instructions and a label to send the firearm in, please let us know if you need anything additional.Review fromAlyssa V.
Date: 03/05/2025
1 starAlyssa V.
Date: 03/05/2025
Terrible company, placed an order on February 1st, 2025 Order Number #********** and never received a tracking number, or any shipping information. My order was supposedly “hung up” and forgot about as that’s what the lady on the phone said when I requested a refund last week on 2/24/25. As of today 3/5/24 I receive a response stating they were processing my order and I would get an email about shipping later on. I WANT MY MONEY BACK. I REQUESTED A REFUND. I already purchased the item elsewhere and no longer need this anyway!!! Seriously get your guys’ stuff together.Taurus USA
Date: 03/20/2025
BBB, thank you for the opportunity to respond to ******'s concerns. ******, first we would like to extend a sincere apology for the delay in response and the inconvenience caused to you. We recently transitioned to a new ERP system and we are currently backlogged in multiple areas. We have issued a full refund and sent confirmation of this to your email.Review fromMichael C
Date: 03/05/2025
1 starMichael C
Date: 03/05/2025
Horrible customer service! **** **** * ***** ****** ******* *** ** ***** ***** ********* ****** **** ******** I was able to get a repair order and sent the revolver back to them for repair or replacement. Several months later, no results. Numerous emails have not been responded to and their phone call back system is a joke. No wonder their firearms are priced cheap. I have called ***** * ******** customer service a few times and have never been on hold more than 5 minutes.
Do yourself a favor and buy a quality product like ************, *****, or ****.
Avoid Taurus and Rossi unless you want to have a throwaway product.Taurus USA
Date: 03/20/2025
*******, first we would like to extend a sincere apology for the inconvenience caused to you. We recently transitioned to a new ERP system and have experienced some unforeseen issues. We see that you were able to receive the assistance you needed from ********. Please let us know if you need anything additional.Review fromEvan T
Date: 03/04/2025
1 starEvan T
Date: 03/04/2025
If I could give them no stars I would. Sent my RS22 in for repair they’ve had it for about two months haven’t heard anything back. Tried emailing about 10 different times with no response. Tried calling 3 different times couldn’t get ahold of anyone was on hold for over an hour. One of the times it was right when they opened and kept getting the recording due to high call volume waits might be longer. That’s a lie because they just opened. I just want an update on my repair. Worst customer service experience I’ve ever had it’s non existing from Rossi/Taurus. I would never recommend them to anyone and I would never buy another of their product again. They have plenty of time to post on Facebook but not respond and help their paying customers. The new system excuse is ridiculous and I would be embarrassed using that as an excuse as a business. Shouldn’t take month for it to get sorted out.Taurus USA
Date: 03/20/2025
****, first we would like to sincerely apologize for the delay in our response and inconvenience caused to you. We have recently transitioned to a new ERP system, and we are currently backlogged with repairs, calls, and emails. Your firearm has been received into our system and is now in line to repaired.Evan T
Date: 04/27/2025
I just want to know the status of my repair via email and when I’m getting my gun back. It’s ridiculous the lack of communication by this company. I want a direct communication line via email to and from Taurus with updates on my repair.Review fromRuss H
Date: 03/02/2025
1 starRuss H
Date: 03/02/2025
This is a follow up review up from an earlier customer review about Taurus. History: Taurus accepted my order for the ** ********** *** on 1/**/25. Weeks later after multi attempts to call Taurus (no one will answer the phone) I bit the bullet and spend 90 minutes of "on hold" before someone finally answered the phone. The person who finally answered my call told me Taurus has my kit in stock!!!! Taurus would ship in order received and I would receive a tracking number. Well, it is 3/2/25 and still have not received what I ordered and no response from Taurus. My credit card was charged and Taurus has been paid!
Scroll down and you will see under **** * on 2/5/25 Taurus response. "We have your order and we are working diligently to ship orders in the order they were received. An estimated time to receive order is 1 to 2 weeks." Well it is a month later and still no kit nor response from Taurus.
At what point does a company reach a point of legal accountability? No need for another Taurus automated corporate apology response! Given such horrible customer service Taurus has now damaged their reputation.
Their web site still list "out of stock". I am convinced the customer service person who finally answered my call didn't have any way of knowing if my slide was actually in stock and she likely lied when she said it was in stock just to appease.
I own ** Taurus handguns and have many times spoken praises for their Reliability. Going forward all I can do and will do is speak the truth about my experience and that of others whom I read avout who are experiencing similar problems. Taurus does not deserve a "One" satisfaction. Buyer beware!Taurus USA
Date: 03/07/2025
****, we extend our sincerest apologies to you for the inconvenience caused on our end. The transition to the new ERP system has caused some unforeseen circumstances that we are currently navigating through. The items you ordered are no longer available and a full refund has been submitted for you and confirmation has been sent to your email.Review fromCynthia C
Date: 02/27/2025
1 starCynthia C
Date: 02/27/2025
Trying to return something and can not get ahold of anyone. No email, text, or phone contact available. Waited hours on hold until I had to hang up. Waiting que for call back doesn't work either.Taurus USA
Date: 03/06/2025
*******, we sincerely apologize for the inconvenience caused on our behalf. We recently transitioned to a new ERP system and have experienced some unforeseen inconveniences. The transition has also caused a delay in responses. We will reach out to you no later than the end of business day 3.10.Review fromChristopher F
Date: 02/21/2025
1 starChristopher F
Date: 02/21/2025
Id give a less than a one if I could. Extremely poor customer communications after sending something in for repair. No status at all for 2 months! Received? Queued? In progress? Parts ordered? Awaiting testing? Shipped to customer? Tracking number? For a place as small as Taurus USA, an ERP deployment should not make everything in the supply chain and customer service chain go to shit. Yet the emails I keep getting since January keep blaming their piss poor fire arm repair status reporting on ERP? Will never recommend this company for damn sure. Their leadership team needs to fix and internalize that one dissatisfied customer tells 9 other people. And one satisfied customer tells 25.
What a frikkin mess.Taurus USA
Date: 03/01/2025
BBB, thank you for the opportunity to address *****’s concerns. *****, first we would like to apologize for the inconvenience caused on our half. We recently transitioned to a new ERP system and some unforeseen circumstances has caused a delay in response, repair and shipping times. Your firearm is here and is in line to be repaired. We provided a response to you via the email you sent in.Review fromJarrett W.
Date: 02/21/2025
1 starJarrett W.
Date: 02/21/2025
Won’t answer customer service phones! Will not return calls, terrible customer service! Won’t honor promised rebate! Worst customer service ever!!!!! Avoid this company, like the plague!!! I can see why they are not rated by BBB !!! They owe me $50 rebate. that I will probably never see! Awful place !Taurus USA
Date: 03/21/2025
BBB, thank you for the opportunity to address ******* concerns. *****, we would like to sincerely apologize for the inconvenience caused to you and the delay in response. We recently transitioned to a new ERP system and have experienced some unforeseen issues. We see you are already being assisted by our Customer Care Advocate.Review fromDavid A
Date: 02/21/2025
1 starDavid A
Date: 02/21/2025
They SUCK! WILL NOT RESPOND TO EMAILS, WILL NOT ANSWER PHONES, WILL NOT CALL CUSTOMERS BACK!Taurus USA
Date: 02/27/2025
BBB, thank you for the opportunity to address *****'s concerns. *****, first we would like to extend a sincere apology for the inconvenience caused to you on our behalf. We recently transitioned to a new ERP system, and this has caused some unforeseen delays, in repairs, shipping, and response time. Our call and email volume is currently high but we will reach out to assist you.
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