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Business Profile

Gun Equipment

Taurus USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Equipment.

Reviews

This profile includes reviews for Taurus USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Taurus USA has 2 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 97 Customer Reviews

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    Review Details

    • Cody S

      Date: 02/20/2025

      Cody S

      Date: 02/20/2025

      The absolute worst. Never do business with them again. Been over 3 months since I placed my order. Can not get any response, they basically stole my money at this point....it made me pick a star

      Taurus USA

      Date: 02/22/2025

      BBB, thank you for the opportunity to address ****'s concerns. We sincerely apologize for the delay in response. We recently transitioned to a new ERP system, and this caused an increase in volume. We looked into your order, and it was 1 of the many we had issues with when we uploaded it. We have cancelled the previous order and created a new one. You should receive this within the next 7 to 10 business days. Again, we apologize for the inconvenience.

    • Justin S

      Date: 02/18/2025

      Justin S

      Date: 02/18/2025

      Ordered a laser site for my Taurus hand gun 25 Dec 2024 for ***** and have not received the order. When I log in to check the order status the order no longer exists. My CC was charged 26 Dec 2024. Attempts to contact support to track the order are unacceptable. Sent email to Support and no response. Called Support and sat on hold for 3 hrs until I gave up.

      Taurus USA

      Date: 02/24/2025

      BBB, thank you for the opportunity to address ******'s concerns. ******, we would first like to extend a sincere apology for the inconvenience caused to you on our behalf. We transitioned to a new ERP system, and we are still navigating through a new system. We have your order for the ***** and it will ship in the next week or 2.

    • Brian H

      Date: 02/17/2025

      Brian H

      Date: 02/17/2025

      The products seem decent. The problem is its impossible to get in contact with customer service. They dont answer the phone or respond to emails.

      Taurus USA

      Date: 02/22/2025

      BBB, thank you for the opportunity to address *****s concerns. *****, we sincerely apologize for the inconvenience and delay in response. We responded to your email with a new code that works properly.

    • Cameron R

      Date: 02/17/2025

      Cameron R

      Date: 02/17/2025

      The gun I bought shoots okay but I've only bought it for the rebate it came with. They sent the original rebate out pretty quick. But the issue is the code they gave me did not work. So now I've been trying to get my rebate for over a month and I'm still not able to get. I contacted them the other day and got no response for a while that I put myself in the call back queue. And I got called back like 4 hours later and they seemed helpful they told me to reply to an email with certain info which I did and now I am still waiting for a response. As of today 2/ 17/2025 I've been on hold for over 2 hours and cannot put myself in the call back queue. It says unable to make callback request.

      Taurus USA

      Date: 02/22/2025

      BBB, thank you for the opportunity to address *******'s concerns. *******, first we would like to extend a sincere apology for the inconvenience caused to you on our behalf. We recently transitioned to a new ERP system and ran into some unexpected issues. We see that you were provided a new code, and you were able to place your order with no issues.

    • Luis T

      Date: 02/15/2025

      Luis T

      Date: 02/15/2025

      I bought 3 items from the shoptaurus 2 **** and ***** they never contacted me never shipped i contacted them never received any response send emails no response after 6 weeks call again wait more than and hour by phone asking for my refund which is around $ 160.00 and the same as always no refund no response I will try this week of Valentine's to check if they reimburse my or I will take this to an high level of scam

      Taurus USA

      Date: 02/22/2025

      BBB, thank you for the opportunity to address **** concerns. ****, first we would like to extend a sincere apology for the inconvenience caused to you on our behalf. We transitioned to a new ERP system and encountered some unexpected issues. Due to the transition, our call and email volume is extremely high. We do see that you were able to be assisted, and a refund has been issued.

    • Craig R

      Date: 02/13/2025

      Craig R

      Date: 02/13/2025

      **Disappointing Experience with ShopTaurus – Poor Customer Service**
      I had a frustrating experience with **ShopTaurus**, and I cannot recommend this company due to its lack of customer service and responsiveness. I placed an order expecting a smooth transaction, but what I received was nothing but delays and unanswered inquiries.
      After waiting well beyond the estimated delivery time, I reached out to customer service multiple times via email and their contact form, but **I never received a single response**.
      I strongly advise potential customers to think twice before ordering. If something goes wrong, **don’t expect any help**. There are plenty of other reputable online stores that value their customers—unfortunately, this is not one of them. **Avoid the hassle and shop elsewhere!**

      Taurus USA

      Date: 02/21/2025

      BBB, thank you for the opportunity to address *****s concerns. *****, first we would like to extend a sincere apology for the delay in our response times. We are still facing some challenges with our new ERP system and our volume is extremely high. We will reach out to you today to assist.

    • Tyson L

      Date: 02/08/2025

      Tyson L

      Date: 02/08/2025

      Taurususa took my money (about $***) over a month plus ago and are not communicating. No tracking. No order status (the website went down, and now the link to my order tracking is dead). Hours and hours spent over the last few weeks calling and no one ever answers the phone. I can't get any responses about my order status after weeks and weeks of emails. The money is gone, and now it appears Taurususa doesn't care to respond or help. They stole my money atthis point, and I can't even get anyone to respond or answer the phone or emails.

      Taurus USA

      Date: 02/18/2025

      BBB, thank you for the opportunity to respond to *****'s concerns. *****, we would first like to extend a sincere apology for the delay in our responses and shipping times. We recently transitioned to a new ERP system and have been navigating some unexpected inconveniences. We have you order and an outbound delivery has been created for it. You should receive it within the next week or 2.

    • Zack C

      Date: 02/08/2025

      Zack C

      Date: 02/08/2025

      Purchased two items from online store front on 31DEC24. Have been attempting to get an answer as to the whereabouts of my order. Recently (in the last 7 days) only one item was shipped and now they are ignoring me regarding my other item. There is no mention of a return/refund policy in place at the company or online…

      Taurus USA

      Date: 02/13/2025

      BBB, thank you for the opportunity to address ****'s concerns. ****, first we would like to sincerely apologize for the inconvenience. We transitioned to a new ERP system and that delayed shipping certain items as well as response times. An outbound delivery document has been created ad your item is preparing to ship. You should receive it within the next 7 to 10 business days.

    • Steven H

      Date: 02/07/2025

      Steven H

      Date: 02/07/2025

      Probably the worst customer care teams around, ordered a holster jan *** and still havent recieved any info or updates and its now feb ***. Ive called atleast a dozen times and waited on hold for over an hour everytime to get told "yes my order is on file and it says it will be shipped out soon" just a tactic i guess to waste your time and discourage calls , ive been on hold today for 2 hrs now ..ill be making a ******* video to show how "customers" are treated , i wont be buying anything else from them , just stick to PSA who are reliable and customer service is great

      Taurus USA

      Date: 02/13/2025

      BBB, thank you for the opportunity to address ******'s concerns. ****** first, we would like to sincerely apologize for the inconvenience caused to you on our behalf. We transitioned to a new ERP system and the transition caused a delay in response times and shipping, Your order should ship and leave our facility within the next 7 to 10 business days.

    • John B

      Date: 02/04/2025

      John B

      Date: 02/04/2025

      Order was placed on December ** 2024 order was processed and then nothing. Consumer service is completely useless all they keep saying is try again at the end of the week. Nothing has been resolved on this issue and when you call they tell you there’s nothing they can do on their end and they tell you to re-order and it does not allow you to re-order anything website is the Worst website on the Internet. The company doesn’t hold themselves responsible for any of the mistakes and confusion they have. I recommend to never buy Taurus products again. Worst company out there.

      Taurus USA

      Date: 02/06/2025

      BBB, thank you for the opportunity to address ****'s concerns. ****, first we would like to extend a sincere apology. we transition to a new ERP system and we are currently making adjustments. Your order is scheduling to ship. You should receive it within the next week or 2.

    Taurus USA is NOT a BBB Accredited Business.

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