Reviews

This profile includes reviews for Taurus USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Taurus USA

  100 Taurus Way Bainbridge, GA 39817-5408

• 

  Taurus USA

  220 River St Bainbridge, GA 39817-3654

Review Details

• Review fromTroy H

  Date: 11/17/2023

  1 star

  Troy H

  Date: 11/17/2023

  “Taurus Rebate Scam”
  I submitted everything for the
  rebate and never received anything back from Taurus. I talked to a representative at the gun show and they said never buy from Taurus. They told me the rebate is a scam and only a small percentage of the people who submit them every get a response. Furthermore they said that is the reason Taurus offers a rebate. It’s only to get you to purchase their gun and they know that they won’t have to pay out. He said do not buy from Taurus and to be skeptical of any mail in rebate scams because they won’t honor them. There are far too many better options when it comes to purchasing a gun. Thanks.

  Taurus USA

  Date: 11/20/2023

  BBB, thank you for the opportunity to address Mr. Howard's. We have no records of Mr. Howard contacting Taurus concerning a rebate. We will reach out to Mr. Howard no later than end of business day 11.22.23.

• Review fromWayne M

  Date: 09/21/2023

  1 star

  Wayne M

  Date: 09/21/2023

  The firearms themselves are OK, in a pinch. Customer service is horrible. Sent my .40 cal in because the mags wouldn't stay in the gun. They emailed me and said I had the wrong mags. They are the mags that came with the gun. Then they claim there was a Customer Induced problem with the slide. But they could replace the slide for $85.00 dollars. And it would be the blued slide because they don't have any of the stainless like mine. If not they would return my gun with a Letter stating it was unsafe to shoot. Never heard such junk in my life. I have 3 other Taurus firearms that I will be trading in soon for ****** or *****. I was warned by friends not to buy Taurus. But I wanted to buy a few firearms on the cheap. Learned my lesson.

  Taurus USA

  Date: 11/20/2023

  BBB, thank you for the opportunity to address Mr. Monaghan concerns. The magazines provided by Mr. Monaghan were not the correct magazine and the slide on the firearm was bent and would not go onto the frame. Also, the firearm was disassembled. Our warranty only cover's repairs that are not customer induced. The offer to replace the slide is still available but there is a service/part fee required.

• Review fromTom M

  Date: 09/18/2023

  5 stars

  Tom M

  Date: 09/18/2023

  I'll have to agree with Keith B. I've owned a PT145 for 21 years and never had an issue until 3 weeks ago. I wanted to purchase a new firing pin but when I called CS they informed me that they were sorry but the pistol had been recalled years ago. They gave me three choices. I could return it for a new pistol, receive a cash payment, or keep it. Being I wouldn't be able to purchase any new parts I chose to receive a replacement. This pistol had been my primary CCW for 21 years. I have fired thousands of rounds through it and NEVER had a issue. I received the new firearm in 12 days and Taurus paid for shipping both ways. I also corresponded with CS constantly during those 12 days and they were easy to reach and very receptive. I will continue to support them.

  Taurus USA

  Date: 09/20/2023

  Mr. Mainwaring, thank you for the positive feedback. We always aim to make sure that our customers are attended to within a timely matter. Being a able to provide a service with satisfaction at the forefront is and always will be our goal. Enjoy your replacement!

• Review fromChristopher B

  Date: 09/12/2023

  1 star

  Christopher B

  Date: 09/12/2023

  Straight up got robbed ordered a promag for my g2c was sent a shipping number but it was returned to sender because they conveniently left out my apartment number I've been tracking it on usps and it says it was delivered back to them and they didn't send it back with the right address so I'm left without my order or my money reached out to them via website with no response even tho I attempted to contact them during business hours

  Taurus USA

  Date: 09/14/2023

  BBB, thank you for the opportunity to address Mr. Bracamontes concerns. We do not place orders for customers. They must input their orders and address information into our website. The APT number for Mr. Bracamontes order was never included in the address when entered on the website. We reshipped his order on 9.13.23. The order should arrive to Mr. Bracamontes within the next few days.

• Review frommichael h

  Date: 08/31/2023

  1 star

  michael h

  Date: 08/31/2023

  ******* **23 I bought a Taurus revolver it was not functioning properly sent it back to Taurus. They responded and told me that the firearm was out of spec. Didn’t have to destroy an issue me a new one. This left me having to pay for a transfer fee back in my name so I went out to ******** ** ******** which is 45 minutes from my house to receive the new firearm. After looking over the gun, I decided to not except the firearm and bought a different Taurus revolver brought it home shot it only got five shots through it. A piece of bullet came out of the firearm and hit my ** **** *** daughter in the face. Call Taurus sent it back didn’t hear from him for weeks told him I was not comfortable with the firearm anymore. I wanted a different model. I just wanted a reliable gun. After weeks of no response, the gun is just shipped to my house and dropped off. Never offered to help make things right or compensate me for transferring guns in my name or paying for gas to travel back-and-forth. I was always a Taurus fan I had multiple guns or theirs . I do not think I will ever buy another Tauras firearm again. They could’ve kept me as a customer if they would’ve kept me in the loop or even offer me another firearm within that price range close to it but after trying to respond I always got the same response until my gun just showed up at my house. Communication there ***** when it comes to customers, I just wish they would’ve tried to make things right with me to top it off now if my daughter was hit in the face with a piece of bullet, she scared to fire any kind of gun I was really hoping this would’ve been a sport me and her could’ve bonded over but now that’s over. I even emailed them and told them I was thinking about final complaint and all they responded to me was thank you for updating your account. They seem not to care with the image of their own company is. I really dislike this firearm that I received. I do not trust it.

  Taurus USA

  Date: 09/07/2023

  BBB, thank you for the opportunity to respond to Mr. *********'s review. First, we would like to apologize for his experience. A replacement for his *** was accepted and it was released from our system on ***.23. This was a new firearm that was sent. We will reach out to Mr. ********* to handle.

  michael h

  Date: 09/08/2023

  Yea I did not trust that gun so I train it in and bought ***. Came home got my daughter that is ** and when shooting second shot a peace of bullet shaved off and hit my daughter in the face. She was just getting in the shooting. I’ve been waiting for her to get old enough so we can enjoy together now she’s scared to shoot a gun. I tried reaching out to Tauras tell him I wasn’t comfortable with that firearm anymore. I want something done about it because I had to go through to firearms transfer into different guys my name, and drive 45 minutes each time. I do not trust that gun this has coasted me a lot of money and robes me of somthing I was looking forward to do with my daughter. Because she dosnt want to shoot now.

  michael h

  Date: 09/15/2023

  I still have not talked to Taurus. I got some emails but this review is not ever spoken about. I don't feel safe shooting this firearm and I am mad they no one ever reached out me about the gun when it was in for repair, I told them then I do not want to have this gun back. and it was sent to me anyway. my daughter was hit in the face with a piece of bullet. and I still have the peace that hit her in the face. I own a few of their guns and they are fine but the revolvers are not. if some contacts me and make things right then i will remove this reveiw if not I will move forward to the next step.

• Review fromTyrone C

  Date: 08/30/2023

  1 star

  Tyrone C

  Date: 08/30/2023

  No communication, been waiting for item to be shipped a week and still no response I will never order from this company again

  Taurus USA

  Date: 09/07/2023

  BBB, thank you for the opportunity to respond to this review. Mr. ******** placed his order on *****23. The order was shipped ****23 and delivered to the mailbox on ***.23. It takes about 7 to 10 business days not including holidays and weekends to receive your order from the date it was placed. The order was received well within this time frame.

• Review fromsavy p

  Date: 08/27/2023

  1 star

  savy p

  Date: 08/27/2023

  I bought a Taurus holster in the order I paid shipping cost and got it but it didn’t fit well so I just wanted to exchange a different one so I contacted customer support and they asked me to ship it back with my own cost for exchange. This is ridiculous so be careful with your orders.

  Taurus USA

  Date: 09/07/2023

  BBB, thank you for the opportunity to respond to this review. Our return policy is provided below. This can also be found at **************************************** 
  Return Policy
  You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
  You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
  If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. If you have an account you can request a return through your customer portal.

• Review fromDanny H

  Date: 07/22/2023

  1 star

  Danny H

  Date: 07/22/2023

  I purchased a taurus TX 22 competition.It jams 4 to 5 times every magazine. I have sent it back 3 times with zero improvement. I regret ever buying this gun and will never own another Taurus product. Tried to take the Taurus survey to rate customer satisfaction and the site is as bad as my gun.

  Taurus USA

  Date: 07/24/2023

  BBB, thank you for the opportunity to assist Mr. Hill. We do see that his firearm has been sent in for repair 3 times and each time, the firearm was repaired and tested for functionality. The firearm performed within factory specifications. We will reach out to Mr. Hill no later than end of business day 7.24.23 to assist with any ongoing issues.

• Review fromHunter C

  Date: 07/19/2023

  1 star
  I have experienced continued issues with this company since approx September 2022. The firearm that I needed parts for was imported by Taurus/Braztech years ago but since they have changed the company name many times since then, they will only warranty items made under the most recent LLC. After many back and forth with the company, the solution provided to me is that they will have the parts I would require put on their website for customers to buy. It took about 8 months and in June 2023 I purchased the parts off the website. I thought this would be the end of this issue and a resolution for all, I was sorely mistaken. The parts that arrived were unfinished, the incorrect caliber, out of spec, and many other issues. I contacted the customer service line as soon as this was discovered thinking this was a simple mistake and that it could be corrected. A week later after not hearing anything I called customer service back and it was discovered that I was never sent the return shipping information. This time I received the shipping information and told the customer service rep about the parts and that I wanted to ensure that they would send the correct and finished parts. It took two more weeks for the parts to come back and it was the exact same issue. This company is sending out parts that can cause catastrophic damage to both the user and the firearm if installed. I even sent a information sheet showing the issues with the parts and it seems that was not even taking into consideration as the exact same issues were with the parts returned. I was told that customer service attempted to call me ONCE while I was unavailable and since I did not answer, no email was sent and no further correspondence was sent. Some of my parts that I sent back for reference that were correct were taken and then refunded without my acknowledgement. This company has MAJOR quality control and customer service related issues. It seems that this company has no care for their customers.

• Review fromNick R

  Date: 06/19/2023

  1 star

  Nick R

  Date: 06/19/2023

  Ordered 2 magazines on *****2023 from **************. Received a package with one magazine ****/2023. Waited a few days and heard nothing so contacted customer service, they claimed there was no second mag on order. Sent a copy of invoice. After some back and forth they decided the magazine was out of stock even though it has been available to order every day for the last month. They cancelled the order without any notification. It was up to me to figure out what was going on. ***/2023 was told they would refund my money and I could reorder the mag with a separate shipping charge which I had already paid. The magazine has at no time shown out of stock in the last month and is available right now. It has now been almost 4 weeks since I placed this order and all I have is a bunch of useless apologies from customer service people who seem to know nothing and care even less. To be fair I have ordered a number of items from Taurus with good results in the past. Evidently with this company everything is good until it isn't, then you are *******. Poor service when you need help.

  Taurus USA

  Date: 06/20/2023

  BBB, thank you for the opportunity to address Mr. ******** concerns. At the time the order was placed for the 17 round magazine, they were not in stock and the item was cancelled. Once cancelled, if a item comes back in stock, the order is not resubmitted from our end. A request to have the item refunded has been submitted. However, we will reach out to Mr. ******** no later than end of the day to day to go over other options.