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Business Profile

Nursing Home

Union General Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I arrived to Union General Hospital in *********** on November 4, 2024, for a couple of procedures ordered by a cardiologist and was told that one of the tests could not be done as it had not been properly scheduled as a nuclear stress test so no tests were done. I had already paid the required $371.52 deposit that morning and was told I could not simply have the amount credited back to my account. So, I waited and waited and finally called on December 2, 2024, again requesting a refund and was told it would be a couple of weeks before I received a refund via check. As of the date of this complaint, and after other calls to accounts payable, I still have not received my money. By the way, I saw another cardiologist after November 4, 2024, who emphatically said the tests ordered were not needed and I already was on a proper medication regimen. Apart from the issue of unnecessary tests being ordered and my time being wasted coming to the hospital that morning and in subsequent efforts to recover my money, I am upset about Union General converting/diverting my money. $371.52 is still owed to me.

    Business Response

    Date: 01/14/2025

    The credit card the patient used for this transaction was credited back the money that is owed.

     

    Thank you,

    ****** Self

    Customer Answer

    Date: 01/14/2025

    I accept Union Generals belated response and crediting the money back to my account as I first requested months ago which response came only after I pursued multiple avenues for redress.   To say I am completely satisfied would be misleading and inaccurate but you may close out this matter and thank you, BBB.

Union General Hospital is NOT a BBB Accredited Business.

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